5CA A.I CyberSecurity Scoring
12/03/2026
Access Monitoring Plan
Access Monitoring Plan
No incidents recorded for 5CA in 2026.
No incidents recorded for 5CA in 2026.
No incidents recorded for 5CA in 2026.
Outsourcing and Offshoring Consulting
We’re passionate about creating customers for life by designing experiences that elevate your brand. As your full-service CX partner from strategy to execution, we blend proven performance, industry-leading expertise and the right technology that delivers real results and limitless possibilities. What makes us different: We don't just deliver customer experiences—we pioneer them. Bold enough to challenge convention, relentless in delivering results, connected through deep client relationships, and true to our values of integrity and authenticity. Our global reach includes 100,000 professionals across 17 countries, serving 250+ brands in 75+ languages. Ready to be part of a team that's curious, creative, connected, and committed? Check out our careers page: alorica.com/careers
A global customer experience (CX) management solutions provider, Startek® delivers best-in-class omnichannel CX, digital transformation and enterprise tech services for leading brands, from Fortune 500s to fast-growing startups. Our innovation and expertise ensure CX excellence across traditional and non-traditional channels. Working both in-center and via work at home, our 40,000 CX experts are present in 13 countries ensuring global reach and local connection no matter where your customers are based. The award-winning Startek Cloud, a hybrid-cloud platform integrated with AI capabilities, empowers remote and home-based team members, to deliver business agility and continuity. At Startek we believe that every organization can deliver meaningful customer experience (CX) at every touchpoint by harnessing the power of empathy. Empathy is looking through your customer’s eyes to understand the world as they see it and leveraging that understanding to build human-centric experiences that create an effortless 1-2-1 connection. Applying empathy across data, technology and people, we enable our clients to build long-term, profitable customer relationships by closing the CX gap. To find out more visit www.startek.com.
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPS partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We help our clients across healthcare, banking and financial services, communications, media, technology, retail and utilities reimagine their business with our UnBPO(TM) approach. Our team of over 35,000 Firstsourcers, globally, is driven to Make It Happen for our clients, solving their biggest challenges. We are a trusted growth partner for over 200 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and the Philippines.
Intelcia is a global player in outsourcing, which has supported its clients for 20 years combining talents, technologies, and processes to offer a tailor-made service and skills that meet international standards. In order to allow its customers to focus on their challenges and core business, Intelcia offers a global offer on shore, near shore and offshore around a cluster of 4 main solutions: Multichannel CX Solutions, Business Processes, IT Solutions, and Innovative & Consulting Solutions. Present in Europe (France, Portugal, Spain, United Kingdom), in North Africa (Morocco, Egypt) in Sub-Saharan Africa (Cameroon, Senegal, Ivory Coast), in the Indian Ocean (Mauritius, Madagascar), in North America (United States United) in Latin America (Colombia, Chile) and the Caribbean (Jamaica, Dominican Republic), the group currently has more than 35,000 employees, spread across 85 operational centers. Intelcia has announced its ambition to be in the top 10 global outsourcing players and to reach 1.5 billion euros in turnover by 2025.
Sempre inovador, o Grupo Souza Lima desenvolve soluções completas e híbridas, que realmente funcionam, em serviços de Segurança, Limpeza e Facilities. Essas soluções já são realidade para clientes Souza Lima e integram colaboradores treinados com tecnologia avançada para otimizar recursos e melhorar a performance nos segmentos de indústrias, shoppings, condomínios, instituições de ensino e de saúde, entre diversas outras empresas. Com mais de 30 anos de mercado e atuação nacional, conta com mais de 30.000 colaboradores, 2000 clientes e 22 filiais em 14 estados.
We are one of the world's largest global providers of customer relationship management and business transformation outsourcing (CRM/BTO) services and industry leaders in Latin America. Our offerings have expanded beyond the realms of traditional Business Process Outsourcing (BPO) to become front-runners in the transformative space of BTO. This evolution has been powered by the integration of AI and automation, emphasizing the enhancement of competitive edges through the lens of Customer Experience (CX) consulting. We are also one of the leading providers of nearshoring CRM BTO services for businesses operating in the United States. Since 1999, we have developed business models in 17 countries, employing approximately 110,000 people. Serving over 400 clients, we deliver a comprehensive suite of BTO CRM services across a multitude of channels. We specialize in tailored solutions that cater to diverse industry needs, blending our proprietary technologies with third-party platforms to cultivate authentic connections and lasting customer experiences. Our mission is to ensure every interaction is not just meaningful, but also enriching, contributing real value to our clients' enterprises. Our commitment and service excellence have not gone unnoticed. We've earned accolades from prominent industry analysts in various regions, including acknowledgments from Everest, Gartner, Frost & Sullivan, and ISG. On the corporate culture front, Forbes recognized us as one of the 100 best companies to work for in Spain for 2023, and the Great Place to Work® Institute consistently ranks us among the top 25 best global employers. Notably, we are the first in our sector to be awarded the ISO 56002 Certification for Innovation Management, an honor we have proudly maintained for three years running.
As the global leader in trusted technology services, empowering secure mobility for governments and citizens, VFS Global embraces technological innovation including Generative AI to support governments and diplomatic missions worldwide. VFS Global continuously transforms its business model with secure and efficient processes, market offerings and advanced technologies including AI/Analytics. With a responsible approach to technology development, adoption and integration, the company prioritizes ethical practices and sustainability while serving as a trusted partner to 69 client governments. VFS Global enhances cross border mobility for global citizens through highly secure, reliable, efficient, and innovative technology solutions. With an extensive global network and reach of over 3,900 Application Centres in 165 countries, VFS Global has efficiently processed more than 514 million transactions since 2001. We are an employee-centric organisation, creating meaningful work opportunities and fostering successful careers. Headquartered in Zurich and Dubai and majority owned through investment funds managed by Blackstone Inc, along with minority stakeholders including Swiss-based Kuoni and Hugentobler Foundation, we have been recognised for our commitment to nurturing a diverse and inclusive workplace, empowering women in our workforce and promoting gender equality at all levels of the organisation. We’re proud to be Great Place to Work-certified in Nigeria, China, India, and UAE, and hold multiple international certifications in data privacy, anti-bribery systems, and customer satisfaction. *Comprised of 325.54 million transactions by VFS Global and 189.12 million transactions by CiX Citizen Experience
TaskUs delivers outsourced digital services that power the companies shaping the future. By combining specialized human talent and intelligent technology, we solve complex operational challenges for global category leaders within AI, autonomous vehicles (AV), robotics, social media, financial services, healthcare, and beyond. We enable our clients to elevate their customer experience, protect their platforms, and grow their brands.
iQor CXBPO™ is a trusted partner in intelligent customer experience solutions for global brands and a portfolio company of Mill Point Capital. With 47,000+ employees across 11 countries, iQor combines three decades of expertise with AI-driven innovation to optimize performance across the entire customer lifecycle. Through its three delivery pillars—CXBPO, Growth as a Service, and infinityAiQ—iQor delivers scalable solutions that drive acquisition, engagement, and retention. Powered by data intelligence and a people-first culture, iQor transforms customer interactions into measurable growth. Recognized as a Great Place to Work® and a leader in CX excellence, iQor empowers brands to grow smarter. Recent acquisitions of JumpCrew and OP360 further expand iQor’s global capabilities across sales, marketing, and customer experience delivery. Learn more at iQor.com.
Latest updates, reports, and threat intel affecting the global network.
Discord used at least three separate age-verification vendors since October after a third-party vendor breach hit 70000 users.
Hackers accessed Discord user data via customer support provider breach, compromising personal information and prompting cybersecurity...
Discord says about 70000 users may have had their government ID photos exposed after one of its third-party customer service vendors was...
Discord's recent data breach has taken another turn, as its partner says it hasn't been compromised.
Discord blamed 5CA, 5CA says it's not its fault. Nevertheless, thousands of people's sensitive data was leaked.
Discord has announced a security incident involving its third-party customer service vendor, 5CA, which may have exposed 70000 government ID...
5CA has denied being responsible for the recent Discord data breach after it was named in the disclosure of the incident.
Customer service support company 5CA has released a statement contradicting claims by Discord that it was the victim of a hack last month.
5CA, a customer service support company that Discord said was breached as part of a “security incident” where 70000 government ID photos may...
Notepad++ is a free and open-source source code editor. Prior to 8.9.7, the Notepad++ Windows 11 x64 and ARM64 installer passes the attacker-influenced installation directory `$INSTDIR` from PowerEditor/installer/nppSetup.nsi into a PowerShell `-Command` string used by RegisterMSIX to invoke Add-AppxPackage, allowing PowerShell subexpression syntax such as `$()` in the installation path to execute commands in the installer's security context when the context menu component is selected. This issue is fixed in version 8.9.7.
calibre is an e-book manager. Prior to 9.12.0, the calibre Content Server endpoint POST /book-update-annotations/{library_id}/{book_id}/{fmt} in src/calibre/srv/books.py omits needs_db_write=True, causing Router.dispatch() to skip ctx.check_for_write_access() before update_annotations() passes attacker-controlled JSON to db.merge_annotations_for_book(), which allows a readonly user or an anonymous user on an unauthenticated deployment to persist unauthorized book annotation changes. This issue is fixed in version 9.12.0.
calibre is an e-book manager. Prior to 9.12.0, calibre processes attacker-controlled composite_template metadata from a malicious EPUB, OPF, PDF, or similar file through program: and a nested template() call whose formatter does not inherit allow_python_templates=False, allowing a nested python: template to reach compile_python_template and execute arbitrary Python code when the file is opened or imported. This issue is fixed in version 9.12.0.
Kestra is an open-source, event-driven orchestration platform. Prior to 2.0.0, Kestra's core/src/main/java/io/kestra/core/runners/pebble/functions/HttpFunction.java passes the user-controlled http() uri argument to URI.create() and the server-side HTTP client without restricting private, loopback, or link-local destinations, allowing an unauthenticated attacker to import and execute a flow that accesses internal services or cloud metadata.
Kestra is an open-source, event-driven orchestration platform. Prior to 2.0.0-rc6, Kestra's worker/src/main/java/io/kestra/worker/endpoint/WorkerEndpoint.java serves GET /worker without authentication and serializes the complete live Task object, which can expose commands, environment variables, HTTP headers, connection details, plaintext credentials, and execution identifiers while the main API on port 8080 remains protected. This issue is fixed in 2.0.0-rc6.
curl -i -X GET 'https://api.rankiteo.com/underwriter-getcompany-history?
linkedin_id=axa' -H 'apikey: YOUR_API_KEY_HERE'
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