Rankiteo Logo
Rankiteo
Leader in Cyber Underwriting
Loading...
NEWRankiteo Cyber Underwriting Desktop - Score, price, and bind from your desktop
WindowsmacOSLinux
Download
5CA

5CA Vendor Cyber Rating & Cyber Score

5ca.com

5CA is a remote-first CX company working with passionate agents from all around the world. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds, and champion diversity and inclusion in all that we do.


5CA A.I CyberSecurity Scoring

5CA
Company Information
Website:https://5ca.com
Employees number:1,565
Number of followers:51,709
NAICS:541615
Industry Type:Outsourcing and Offshoring Consulting
Homepage:5ca.com
5CA Risk Score (AI oriented)
Between 650 and 699
logo
5CAOutsourcing and Offshoring Consulting
Updated:
12/03/2026
688/1000
Weak
B
AaaAaABaaBaBCaaCaC
Powered by our proprietary A.I cyber incident model
Insurance prefers TPRM score to calculate premium
5CA Global Score (TPRM)
xxxx
logo
5CAOutsourcing and Offshoring Consulting
•••
Score locked
Instant access to detailed risk factors
Vulnerabilities
Benchmark vs. industry & size peers
Findings

5CA
5CAWeak
Current Score
688B (WEAK)
01000
1 incidents
-80 avg impact
Incident timeline with MITRE ATT&CK tactics, techniques, and mitigations.
JULY 2026
693Before Incident
JUNE 2026
693Before Incident
MAY 2026
690Before Incident
APRIL 2026
690Before Incident
MARCH 2026
689Before Incident
FEBRUARY 2026
687Before Incident
JANUARY 2026
686Before Incident
DECEMBER 2025
684Before Incident
NOVEMBER 2025
683Before Incident
OCTOBER 2025
682Before Incident
SEPTEMBER 2025
759Before Incident
Breach
20 Sep 20255CA
Discord

Discord Data Breach via Third-Party Provider 5CA (Age Verification)

679After Incident
CRITICAL-80
5CA4692346101025
On September 20, 2025, Discord suffered a data breach via its third-party vendor 5CA, which handled customer service and age verification appeals. The attack, attributed to groups like Scattered Spider, LAPSUS$, and ShinyHunters, lasted 58 hours and exposed sensitive data of ~70,000 users globally. Compromised information included government-issued IDs (passports, driver’s licenses), full names, emails, usernames, contact details, limited billing data (last four digits of cards, payment history), IP addresses, customer support messages, and internal training documents. While full credit card numbers, CVV codes, passwords, and private messages remained secure, hackers demanded a ransom (initially $5M, later reduced to $3.5M), which Discord refused to pay. The breach highlights risks tied to mandatory age verification laws, as the stolen IDs and personal data could enable identity theft or fraud. Discord terminated 5CA’s access, launched an investigation, and notified affected users, but the incident underscores vulnerabilities in third-party handling of sensitive user data.
INCIDENT DETAILS -
TYPE
data breachthird-party compromiseransomware attempt
MOTIVATION
financial gain (ransom)data theft for dark web sale
IMPACT
5CA customer service systemsage verification appeals databaseDowntime: 58 hours (breach duration)revoked 5CA accessinternal investigation launcheduser notifications sentnegative publicityconcerns over age verification securityuser distrust in mandatory ID checkshigh (government-issued IDs exposed)low (only last four digits of card numbers exposed)
DATA BREACH
government-issued IDs (passports, driver’s licenses)emailsfull namesusernamescontact detailslimited billing data (last four digits of card numbers, payment types, purchase history)IP addressescustomer support messagesinternal training documentationNumber Of Records Exposed: 70,000Sensitivity Of Data: high (PII, government IDs)ID scans/imagestext logs (support messages)documents (training materials)
AUGUST 2025
759Before Incident

Frequently Asked Questions

?
What is the current A.I Rankiteo Cyber Score for 5CA ?
?
What was 5CA's A.I Rankiteo Cyber Score in June 2026 ?
?
What was 5CA's A.I Rankiteo Cyber Score in May 2026 ?
?
What was 5CA's A.I Rankiteo Cyber Score in April 2026 ?
?
What was 5CA's A.I Rankiteo Cyber Score in March 2026 ?
?
What was 5CA's A.I Rankiteo Cyber Score in February 2026 ?
?
What was 5CA's A.I Rankiteo Cyber Score in January 2026 ?
?
What was 5CA's A.I Rankiteo Cyber Score in December 2025 ?
?
What was 5CA's A.I Rankiteo Cyber Score in November 2025 ?
?
What was 5CA's A.I Rankiteo Cyber Score in October 2025 ?
?
What was 5CA's A.I Rankiteo Cyber Score in September 2025 ?
?
What was 5CA's A.I Rankiteo Cyber Score in August 2025 ?
?
What is the average per-incident point impact on 5CA's A.I Rankiteo Cyber Score over the past 12 months ?
?
Where can I access detailed records of all cyber incidents associated with 5CA ?
?
Where can I find a summary of the A.I Rankiteo Risk Scoring methodology ?
?
Where can I view 5CA's profile page on Rankiteo ?
?
How accurate is the A.I Rankiteo Risk Scoring methodology ?