Firstsource A.I CyberSecurity Scoring
15/07/2026
Access Monitoring Plan
Access Monitoring Plan
Firstsource has 45.36% fewer incidents than the average of same-industry companies with at least one recorded incident.
Firstsource has 2.91% fewer incidents than the average of all companies with at least one recorded incident.
Firstsource reported 1 incidents this year: 0 cyber attacks, 0 ransomware, 0 vulnerabilities, 1 data breaches, compared to industry peers with at least 1 incident.
We are one of the world's largest global providers of customer relationship management and business transformation outsourcing (CRM/BTO) services and industry leaders in Latin America. Our offerings have expanded beyond the realms of traditional Business Process Outsourcing (BPO) to become front-runners in the transformative space of BTO. This evolution has been powered by the integration of AI and automation, emphasizing the enhancement of competitive edges through the lens of Customer Experience (CX) consulting. We are also one of the leading providers of nearshoring CRM BTO services for businesses operating in the United States. Since 1999, we have developed business models in 17 countries, employing approximately 110,000 people. Serving over 400 clients, we deliver a comprehensive suite of BTO CRM services across a multitude of channels. We specialize in tailored solutions that cater to diverse industry needs, blending our proprietary technologies with third-party platforms to cultivate authentic connections and lasting customer experiences. Our mission is to ensure every interaction is not just meaningful, but also enriching, contributing real value to our clients' enterprises. Our commitment and service excellence have not gone unnoticed. We've earned accolades from prominent industry analysts in various regions, including acknowledgments from Everest, Gartner, Frost & Sullivan, and ISG. On the corporate culture front, Forbes recognized us as one of the 100 best companies to work for in Spain for 2023, and the Great Place to Work® Institute consistently ranks us among the top 25 best global employers. Notably, we are the first in our sector to be awarded the ISO 56002 Certification for Innovation Management, an honor we have proudly maintained for three years running.
Intelcia is a global player in outsourcing, which has supported its clients for 20 years combining talents, technologies, and processes to offer a tailor-made service and skills that meet international standards. In order to allow its customers to focus on their challenges and core business, Intelcia offers a global offer on shore, near shore and offshore around a cluster of 4 main solutions: Multichannel CX Solutions, Business Processes, IT Solutions, and Innovative & Consulting Solutions. Present in Europe (France, Portugal, Spain, United Kingdom), in North Africa (Morocco, Egypt) in Sub-Saharan Africa (Cameroon, Senegal, Ivory Coast), in the Indian Ocean (Mauritius, Madagascar), in North America (United States United) in Latin America (Colombia, Chile) and the Caribbean (Jamaica, Dominican Republic), the group currently has more than 35,000 employees, spread across 85 operational centers. Intelcia has announced its ambition to be in the top 10 global outsourcing players and to reach 1.5 billion euros in turnover by 2025.
We established our back office here in Pakistan back in 2016 after which we have been providing complete support to our registered office in Florida. Our main aim has been to function as an effective thirdparty service provider in order to maintain beneficial relationships with multiple US based clients.Our sole focus has always been to deliver our best in an efficient and timely manner. We make sure that we develop a relationship of trust with our clients so that they can highly improve their business performance and shareholder value, at the same time reducing their costs to a greater extent. We function to cater businesses unique needs for multiple industries such as accounting, e‐commerce, pharmaceuticals, telecommunications and more. A highly committed, multi‐talented and energetic team is the sole reason we have been able to offer solutions to complex problems within a specified timeframe so that our clients’ needs and requirements are completely fulfilled with complete satisfaction.
ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to 75+ global brands, including Fortune 100 and 500 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries. Our award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 23,000+ colleagues and 25+ engagement hubs worldwide, our innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers.
O Grupo Brasanitas é composto por quatro empresas, Brasanitas Limpeza e Conservação, Brasanitas Hospitalar, Praxxis Controle de Pragas e Infralink Facilities Services, o Grupo Brasanitas atua em indústrias em geral, hospitais, shopping centers, instituições de ensino, mineradoras, entre outros segmentos. Com mais de 26 mil colaboradores, a companhia está presente nas regiões Sul, Sudeste, Nordeste e Centro-Oeste do país. Limpeza e Conservação Ambiental - Manutenção Predial - Logística Interna - Gerenciamento de Facilities -Higienização Hospitalar - Gerenciamento de Leitos - Serviços de Apoio - Controle Integrado de Pragas - Jardinagem.
As the global leader in trusted technology services, empowering secure mobility for governments and citizens, VFS Global embraces technological innovation including Generative AI to support governments and diplomatic missions worldwide. VFS Global continuously transforms its business model with secure and efficient processes, market offerings and advanced technologies including AI/Analytics. With a responsible approach to technology development, adoption and integration, the company prioritizes ethical practices and sustainability while serving as a trusted partner to 69 client governments. VFS Global enhances cross border mobility for global citizens through highly secure, reliable, efficient, and innovative technology solutions. With an extensive global network and reach of over 3,900 Application Centres in 165 countries, VFS Global has efficiently processed more than 514 million transactions since 2001. We are an employee-centric organisation, creating meaningful work opportunities and fostering successful careers. Headquartered in Zurich and Dubai and majority owned through investment funds managed by Blackstone Inc, along with minority stakeholders including Swiss-based Kuoni and Hugentobler Foundation, we have been recognised for our commitment to nurturing a diverse and inclusive workplace, empowering women in our workforce and promoting gender equality at all levels of the organisation. We’re proud to be Great Place to Work-certified in Nigeria, China, India, and UAE, and hold multiple international certifications in data privacy, anti-bribery systems, and customer satisfaction. *Comprised of 325.54 million transactions by VFS Global and 189.12 million transactions by CiX Citizen Experience
A global customer experience (CX) management solutions provider, Startek® delivers best-in-class omnichannel CX, digital transformation and enterprise tech services for leading brands, from Fortune 500s to fast-growing startups. Our innovation and expertise ensure CX excellence across traditional and non-traditional channels. Working both in-center and via work at home, our 40,000 CX experts are present in 13 countries ensuring global reach and local connection no matter where your customers are based. The award-winning Startek Cloud, a hybrid-cloud platform integrated with AI capabilities, empowers remote and home-based team members, to deliver business agility and continuity. At Startek we believe that every organization can deliver meaningful customer experience (CX) at every touchpoint by harnessing the power of empathy. Empathy is looking through your customer’s eyes to understand the world as they see it and leveraging that understanding to build human-centric experiences that create an effortless 1-2-1 connection. Applying empathy across data, technology and people, we enable our clients to build long-term, profitable customer relationships by closing the CX gap. To find out more visit www.startek.com.
Sempre inovador, o Grupo Souza Lima desenvolve soluções completas e híbridas, que realmente funcionam, em serviços de Segurança, Limpeza e Facilities. Essas soluções já são realidade para clientes Souza Lima e integram colaboradores treinados com tecnologia avançada para otimizar recursos e melhorar a performance nos segmentos de indústrias, shoppings, condomínios, instituições de ensino e de saúde, entre diversas outras empresas. Com mais de 30 anos de mercado e atuação nacional, conta com mais de 30.000 colaboradores, 2000 clientes e 22 filiais em 14 estados.
Offering flexible solutions for all of the UAE’s staffing needs since 2001, Transguard Group is the region’s most trusted expert in security, facilities management, cash services and white-collar staffing, and more. With an annual turnover of AED 3.2 billion in FY24/25, Transguard’s expertise is in supplying the right people for its clients, precisely when and where they’re needed. To learn more, visit www.transguardgroup.com.
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The GOOSE subscriber component improperly validates the UTC timestamp field in unauthenticated IEC 61850 GOOSE (EtherType 0x88B8) Layer-2 multicast messages. A specially crafted GOOSE frame containing an undersized timestamp field can trigger a heap out-of-bounds read during message processing, causing the process to crash and resulting in a denial-of-service condition.
OpenClaw Dashboard contains a stored cross-site scripting vulnerability that allows unauthenticated remote attackers to execute arbitrary JavaScript in the administrator's browser session by injecting HTML markup into agent transcript messages processed through the sessions API. Attackers can craft a message containing inline event handler payloads such as an img tag with an onerror attribute within the 60-character rendering budget, which is stored in the session transcript and interpolated unsanitized into innerHTML on the default landing page, allowing theft of session tokens and unauthorized calls to authenticated administrative endpoints including agent instruction file modification.
MeshCentral 1.1.21 contains a cross-site WebSocket hijacking protection bypass vulnerability that allows unauthenticated remote attackers to hijack authenticated administrator sessions by exploiting an unconditional early return in the CheckWebServerOriginName() function within webserver.js when self-signed certificates are in use. Attackers can open cross-origin WebSocket connections to any of the twelve WebSocket endpoints, send crafted action commands to exfiltrate the server sessionKey used to sign session cookies, forge session tokens as arbitrary users, and gain full remote control of all managed devices governed by the MeshCentral instance.
The GOOSE parser contains an off-by-one boundary-handling flaw that can be triggered by a single unauthenticated Layer-2 multicast frame on the process bus. When specific GOOSE message fields are processed, the parser advances its internal buffer position incorrectly, resulting in a heap out-of-bounds read. On affected platforms, this condition reliably terminates the subscriber process and causes a denial-of-service.
The GOOSE payload parser contains a boundary handling flaw that can be triggered by a single unauthenticated Layer 2 multicast frame on the process bus. When processing specific payload fields, an attacker controlled inner element length may exceed its enclosing length, causing the parser to over read by one byte. This out-of-bounds read reliably terminates the subscriber process, resulting in a denial-of-service condition.
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