For years, IT Operations has been reactive, focused on monitoring or on ticketing systems to maintain performance and manage service requests. This approach creates order for IT but drives up support costs and frustrates users. At OpenText, we believe the best ticket is the one that doesn’t get submitted. This can be achieved through excellent self-service for users and exceptional service reliability, which is what we’ve built the OpenText™ Observability and Service Management Cloud to deliver. Our approach is unique because of our relentless focus on cutting the cost and complexity of IT Operations. Our solutions simplify IT operations complexity and reduce costs by accurately discovering and revealing your entire asset environment – Read more