Incident Score: Analysis & Impact (HARTHEMAR1781750033)
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Rankiteo Score Impact Analysis
Key Highlights From The Incident Analysis
- Timeline of Harrods's Cyber Attack and lateral movement inside company's environment.
- Overview of affected data sets, including SSNs and PHI, and why they materially increase incident severity.
- How Rankiteo’s incident engine converts technical details into a normalized incident score.
- How this cyber incident impacts Harrods Rankiteo cyber scoring and cyber rating.
- Rankiteo’s MITRE ATT&CK correlation analysis for this incident, with associated confidence level.
Full Incident Analysis Transcript
In this Rankiteo incident briefing, we review the Harrods breach identified under incident ID HARTHEMAR1781750033.
The analysis begins with a detailed overview of Harrods's information like the linkedin page: https://www.linkedin.com/company/harrods, the number of followers: 325266, the industry type: Retail and the number of employees: 6969 employees
After the initial compromise, the video explains how Rankiteo's incident engine converts technical details into a normalized incident score. The incident score before the incident was 396 and after the incident was 356 with a difference of -40 which is could be a good indicator of the severity and impact of the incident.
In the next step of the video, we will analyze in more details the incident and the impact it had on Harrods and their customers.
On 01 April 2024, Marks & Spencer (M&S) disclosed Cyber-Attack issues under the banner "Marks & Spencer Prolonged Online Disruption Following Easter Cyber-Attack".
Marks & Spencer (M&S) has revealed that its online services will remain disrupted until July after a sophisticated cyber-attack last month.
The disruption is felt across the environment, affecting online ordering, click-and-collect and contactless payment systems, plus an estimated financial loss of £300 million.
In response, while recovery efforts such as Gradual return to normal operations continue, and stakeholders are being briefed through Apology banner on website, CEO statements.
The case underscores how Ongoing, with advisories going out to stakeholders covering CEO assured stakeholders of recovery and broader restructuring efforts.
Finally, we try to match the incident with the MITRE ATT&CK framework to see if there is any correlation between the incident and the MITRE ATT&CK framework.
The MITRE ATT&CK framework is a knowledge base of techniques and sub-techniques that are used to describe the tactics and procedures of cyber adversaries. It is a powerful tool for understanding the threat landscape and for developing effective defense strategies.
MITRE ATT&CK® Correlation Analysis
Rankiteo's analysis has identified several MITRE ATT&CK tactics and techniques associated with this incident, each with varying levels of confidence based on available evidence. Under the Initial Access tactic, the analysis identified Exploit Public-Facing Application (T1190) with moderate confidence (60%), with evidence including online services disrupted, and suspension of online ordering and Trusted Relationship (T1199) with moderate confidence (50%), supported by evidence indicating scattered Spider linked to previous attacks on Co-op and Harrods. Under the Impact tactic, the analysis identified Data Encrypted for Impact (T1486) with lower confidence (40%), supported by evidence indicating sophisticated cyber-attack disrupted click-and-collect and payments, Defacement (T1491) with moderate to high confidence (70%), supported by evidence indicating apology banner displayed on website, and Endpoint Denial of Service: Application or System Exploitation (T1499.004) with moderate to high confidence (80%), supported by evidence indicating online ordering suspended for nearly a month. Under the Lateral Movement tactic, the analysis identified Exploitation of Remote Services (T1210) with moderate confidence (50%), supported by evidence indicating disruption of click-and-collect and contactless payment systems. Under the Command and Control tactic, the analysis identified Application Layer Protocol (T1071) with moderate confidence (60%), supported by evidence indicating sophisticated and targeted breach by Scattered Spider. Under the Exfiltration tactic, the analysis identified Exfiltration Over C2 Channel (T1041) with moderate confidence (50%), supported by evidence indicating scattered Spider notorious hacking group linked to attack. These correlations help security teams understand the attack chain and develop appropriate defensive measures based on the observed tactics and techniques.
Sources & References
- Harrods Rankiteo Cyber Incident Details: https://www.rankiteo.com/company/harrods/incident/HARTHEMAR1781750033
- Harrods CyberSecurity Rating page: https://www.rankiteo.com/company/harrods
- Harrods Rankiteo Cyber Incident Blog Article: https://blog.rankiteo.com/harthemar1781750033-harrods-marks-spencer-co-op-cyber-attack-may-2025/
- Harrods CyberSecurity Score History: https://www.rankiteo.com/company/harrods/history
- Harrods CyberSecurity Incident Source: https://www.bbc.co.uk/news/articles/c93llkg4n51o
- Rankiteo A.I CyberSecurity Rating methodology: https://www.rankiteo.com/Images/rankiteo_algo.pdf
- Rankiteo TPRM Scoring methodology: https://static.rankiteo.com/model/rankiteo_tprm_methodology.pdf