Harrods
Company Details
Linkedin ID:
harrods
Website:
Employees number:
6,699
Number of followers:
307,362
NAICS:
43
Industry Type:
Homepage:
https://www.harrodscareers.com
IP Addresses:
0
Company ID:
HAR_1805097
Scan Status:
In-progress
Harrods Company CyberSecurity Posture
https://www.harrodscareers.com
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category. Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers. Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story.
Harrods A.I CyberSecurity Scoring
Harrods Risk Score (AI oriented)Between 0 and 549
Harrods
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Harrods Global Score (TPRM)XXXX
Harrods
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Harrods Company CyberSecurity News & History
Past Incidents
8
Attack Types
2
Harrods
Breach
Rankiteo Explanation
Attack with significant impact with customers data leaks
Description: Harrods, the iconic British luxury department store, confirmed a **data breach** affecting **~430,000 customer records** after a **third-party provider’s system was compromised**. The exposed data included **personal details (names, email addresses, phone numbers, marketing preferences, and loyalty card information)**, but **no payment data or passwords** were stolen. The breach originated externally, with Harrods emphasizing its internal systems remained secure. The company **refused to negotiate with hackers**, set up a customer helpline, and collaborated with cybersecurity experts and authorities (including the ICO) for mitigation. While the financial impact was not disclosed, the incident aligns with a broader 2025 trend of **cyber-attacks on major UK retailers**, eroding customer trust and highlighting vulnerabilities in third-party data handling. No ransomware was involved, and the attack was contained by the third party.
Harrods Ltd.
Breach
Rankiteo Explanation
Attack with significant impact with customers data leaks
Description: Harrods Ltd., a luxury department store in London, experienced a data breach where customer information—including names and contact details—was stolen from the systems of a third-party service provider. The breach was part of a broader wave of cyberattacks targeting U.K. businesses in 2023. Harrods confirmed that no sensitive data such as account passwords or payment information was compromised. The incident was isolated, contained, and did not involve Harrods' internal systems. Affected customers were notified, and the company is collaborating with the third-party provider to implement necessary security measures. Authorities were also informed. This follows an earlier attempted breach in May, highlighting the escalating cyber threats faced by British retailers, which have led to significant financial losses and operational disruptions across the sector.
Harrods
Breach
Rankiteo Explanation
Attack with significant impact with customers data leaks
Description: Harrods, the luxury department store, suffered a data breach where the personal details of **430,000 customers** were exposed after a **third-party provider system was compromised**. The leaked information includes **names, contact details, and marketing-related labels** (e.g., tier level or co-branded card affiliation), but **no passwords or payment details** were accessed. The breach originated from an external vendor, not Harrods' direct systems, and follows an earlier attempted attack in May, which prompted the retailer to restrict internet access as a precaution.The threat actor behind the breach **contacted Harrods**, but the company **refused to engage or negotiate**. While the exposed data is limited to basic identifiers, the scale of the breach (affecting nearly half a million customers) and the involvement of a **criminal group**—previously linked to attacks on Marks & Spencer and the Co-op—heighten concerns. Four individuals (aged 17–20) were arrested in July on suspicion of **blackmail, money laundering, and organized cybercrime**, though investigations remain ongoing.Harrods proactively notified affected e-commerce customers, emphasizing that the compromised data poses **low financial risk** but could enable **targeted phishing or spam campaigns**. The incident underscores vulnerabilities in third-party supply chains and the growing threat of **large-scale customer data exposure** in retail cyberattacks.
Harrods
Breach
Rankiteo Explanation
Attack with significant impact with customers data leaks
Description: Luxury London-based retailer Harrods confirmed a cybersecurity breach in September 2025, where criminals stole **430,000 customers' data** from a compromised third-party supplier. The exposed information includes **basic personal details (names, contact details)**, **marketing-related data (membership tier levels, Harrods co-branded card affiliations)**, but **no passwords or financial data**. While Harrods stated the stolen marketing data was unlikely to be accurately interpreted by attackers, the breach still poses reputational and operational risks. The company refused to name the affected supplier but assured customers that its **own systems remained uncompromised**. Harrods also confirmed **direct communication from the threat actor**, though it declined to engage. This incident is separate from an earlier 2025 attack linked to the **Scattered Spider** hacking group, which targeted multiple UK retailers. Authorities were notified, and Harrods emphasized its focus on **customer support and cooperation with investigations**. The breach highlights vulnerabilities in third-party supply chains, raising concerns over data protection compliance and customer trust.
Harrods
Breach
Rankiteo Explanation
Attack with significant impact with customers data leaks
Description: Luxury department store Harrods confirmed a data breach in September 2025, where cybercriminals stole up to **430,000 customer records** from a **third-party IT provider**. The compromised data includes **basic personal identifiers** (names, contact details), **loyalty card information**, **marketing preferences**, and **co-branded card associations**, but **no payment details or account passwords** were exposed. The breach follows a prior cyberattack attempt in May 2025, where Harrods successfully thwarted unauthorized access to its internal systems. This time, hackers exploited a **supply-chain vulnerability**, targeting a weaker external partner. Harrods refused to engage with the threat actors, suggesting a **ransom demand** was involved. While the company assured containment and collaboration with authorities, the incident highlights risks in third-party dependencies and the escalating threat landscape for high-profile retailers.
Harrods
Breach
Rankiteo Explanation
Attack with significant impact with customers data leaks
Description: Luxury department store Harrods confirmed a cyber breach where attackers stole **430,000 customer records** (names, contact details, and marketing tags like tier level or co-branded card affiliations) from a **third-party provider’s system**. While no payment details or account passwords were compromised, the exposed data poses risks for **targeted phishing, social engineering, and identity theft**, as evidenced by criminals directly contacting affected customers. Harrods refused to negotiate with the attackers, citing cybersecurity best practices, and is collaborating with the **National Cyber Security Centre (NCSC)** and **Metropolitan Police Cyber Crime Unit** for mitigation. The breach was isolated and contained, with no impact on Harrods’ internal systems, but it underscores vulnerabilities in **third-party supply chain security**. The incident follows an earlier 2024 attack linked to the **Scattered Spider** group, though unrelated to this breach. Harrods emphasized transparency by notifying affected customers and issuing public statements to maintain trust.
Harrods
Breach
Rankiteo Explanation
Attack with significant impact with customers data leaks
Description: UK luxury retail giant **Harrods** suffered a cybersecurity breach after hackers compromised a **third-party supplier**, exfiltrating **430,000 e-commerce customer records**. The stolen data included **names, contact details, and internal marketing labels** (e.g., loyalty tier levels, co-branded card affiliations), but excluded **passwords, payment information, or order histories**. The threat actor **directly contacted Harrods**, likely for extortion, though the company refused engagement. While the breach did not expose highly sensitive financial data, the **scale of compromised personal identifiers** poses risks for **phishing, social engineering, and reputational harm**. Harrods proactively notified affected customers and authorities, emphasizing vigilance against follow-up attacks. This incident follows a **failed May 2024 ransomware attempt** by **Scattered Spider** (linked to DragonForce ransomware), which Harrods thwarted before system encryption.
Harrods
Ransomware
Rankiteo Explanation
Attack threatening the organization’s existence
Description: Harrods, a luxury department store in London, was one of the targets of a series of ransomware attacks in April. The attacks disrupted business operations and resulted in significant financial and reputational damage. The National Crime Agency has arrested four individuals suspected of involvement in these attacks, which also affected other major British retailers. The NCA is continuing its investigation to identify and bring to justice all those responsible.
Harrods Company Scoring based on AI Models
Cyber Incidents Likelihood 3 - 6 - 9 months
A.I Risk Score Likelihood 3 - 6 - 9 months
Underwriter Stats for Harrods
Incidents vs Retail Industry Average (This Year)
Harrods has 1215.79% more incidents than the average of same-industry companies with at least one recorded incident.
Incidents vs All-Companies Average (This Year)
Harrods has 681.25% more incidents than the average of all companies with at least one recorded incident.
Incident Types Harrods vs Retail Industry Avg (This Year)
Harrods reported 5 incidents this year: 0 cyber attacks, 1 ransomware, 0 vulnerabilities, 4 data breaches, compared to industry peers with at least 1 incident.
Incident History — Harrods (X = Date, Y = Severity)
Harrods cyber incidents detection timeline including parent company and subsidiaries
Harrods Company Subsidiaries
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category. Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers. Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story.
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Harrods CyberSecurity News
October 08, 2025 07:00 AM
Five lessons learned from the M&S, Co-op, and Harrods security breaches
What M&S, Co-op, and Harrods can teach us about cybersecurity failures.
October 04, 2025 07:00 AM
The Harrods cyberattacks: A legendary retailer becomes a target
Cybersecurity experts constantly warn about the devastating potential of cyberattacks, yet many organizations remain unprepared.
October 01, 2025 07:00 AM
430,000 Harrods Customer Records Exposed in Supply Chain Attack
Luxury department store Harrods has reported a cybersecurity incident affecting approximately 430,000 customers. The breach was traced back...
September 30, 2025 07:00 AM
Over 430,000 Harrods Accounts Compromised in Major Cybersecurity Incident
Over 430,000 Harrods Accounts Compromised in Major Cybersecurity Incident ... Luxury department store Harrods has confirmed that data relating to...
September 30, 2025 07:00 AM
Cybersecurity News: Microsoft blocks AI code, breach hits WestJet, Harrods suffers new data incident
Cybersecurity News: Microsoft blocks AI code, breach hits WestJet, Harrods suffers new data incident · In today's cybersecurity news… · AI-...
September 30, 2025 07:00 AM
New Harrods Data Breach Leaks Personal Information of 430,000 Customers
Harrods has become the latest victim of a cybersecurity incident after hackers successfully accessed personal data belonging to 430000...
September 30, 2025 07:00 AM
Harrods Customers Targeted After Cyber Attack on Third-Party Vendor
Luxury department store Harrods has confirmed that cyber attackers have contacted customers whose data they stole in a breach of the...
September 30, 2025 07:00 AM
Harrods Suffers Data Breach: 430,000 Customer Records Exposed in Major Cyber Attack
Luxury retailer Harrods has confirmed a significant data breach affecting over 430000 customers, after hackers accessed personal details...
September 29, 2025 08:45 AM
Harrods Cyberattack Exposes 430,000 Customer Records in Latest Data Breach
The Harrods data breach exposed data of 430000 customers via a third-party provider. No payment info was taken. Harrods is working with the authorities.
Frequently Asked Questions
Explore insights on cybersecurity incidents, risk posture, and Rankiteo's assessments.
Harrods CyberSecurity History Information
Official Website of Harrods
The official website of Harrods is https://www.harrodscareers.com.
Harrods’s AI-Generated Cybersecurity Score
According to Rankiteo, Harrods’s AI-generated cybersecurity score is 335, reflecting their Critical security posture.
How many security badges does Harrods’ have ?
According to Rankiteo, Harrods currently holds 0 security badges, indicating that no recognized compliance certifications are currently verified for the organization.
Does Harrods have SOC 2 Type 1 certification ?
According to Rankiteo, Harrods is not certified under SOC 2 Type 1.
Does Harrods have SOC 2 Type 2 certification ?
According to Rankiteo, Harrods does not hold a SOC 2 Type 2 certification.
Does Harrods comply with GDPR ?
According to Rankiteo, Harrods is not listed as GDPR compliant.
Does Harrods have PCI DSS certification ?
According to Rankiteo, Harrods does not currently maintain PCI DSS compliance.
Does Harrods comply with HIPAA ?
According to Rankiteo, Harrods is not compliant with HIPAA regulations.
Does Harrods have ISO 27001 certification ?
According to Rankiteo,Harrods is not certified under ISO 27001, indicating the absence of a formally recognized information security management framework.
Industry Classification of Harrods
Harrods operates primarily in the Retail industry.
Number of Employees at Harrods
Harrods employs approximately 6,699 people worldwide.
Subsidiaries Owned by Harrods
Harrods presently has no subsidiaries across any sectors.
Harrods’s LinkedIn Followers
Harrods’s official LinkedIn profile has approximately 307,362 followers.
NAICS Classification of Harrods
Harrods is classified under the NAICS code 43, which corresponds to Retail Trade.
Harrods’s Presence on Crunchbase
No, Harrods does not have a profile on Crunchbase.
Harrods’s Presence on LinkedIn
Yes, Harrods maintains an official LinkedIn profile, which is actively utilized for branding and talent engagement, which can be accessed here: https://www.linkedin.com/company/harrods.
Cybersecurity Incidents Involving Harrods
As of December 04, 2025, Rankiteo reports that Harrods has experienced 8 cybersecurity incidents.
Number of Peer and Competitor Companies
Harrods has an estimated 15,370 peer or competitor companies worldwide.
What types of cybersecurity incidents have occurred at Harrods ?
Incident Types: The types of cybersecurity incidents that have occurred include Ransomware and Breach.
How does Harrods detect and respond to cybersecurity incidents ?
Detection and Response: The company detects and responds to cybersecurity incidents through an law enforcement notified with national crime agency, and and and containment measures with isolated by third-party supplier, and recovery measures with customer notifications, recovery measures with authority cooperation, and communication strategy with customer notifications (2025-09-26), communication strategy with public statement, and incident response plan activated with yes (proactive customer notification, internet access restrictions in may 2024), and law enforcement notified with yes (national crime agency involved; arrests made in july 2024), and containment measures with restricted internet access across sites (may 2024), and communication strategy with public statement (september 8, 2024), proactive notification to affected e-commerce customers (september 6, 2024), and incident response plan activated with yes (proactive customer notifications), and law enforcement notified with yes (relevant authorities notified), and remediation measures with customer support, remediation measures with vigilance advisories (phishing/social engineering warnings), and communication strategy with direct customer notifications (email), communication strategy with media statements, communication strategy with regulatory disclosures, and and third party assistance with cybersecurity experts, and and containment measures with third-party provider contained the incident, and remediation measures with collaborating with cybersecurity teams to address vulnerabilities, and recovery measures with dedicated helpline, recovery measures with online support portal, recovery measures with customer advisories on safeguarding personal information, and communication strategy with public statement, communication strategy with email to affected customers, communication strategy with media engagement (cyber press, retail gazette), and and third party assistance with national cyber security centre (ncsc), third party assistance with metropolitan police cyber crime unit, and and containment measures with isolated incident confirmed by third-party provider, containment measures with collaboration with third-party to ensure appropriate actions, and communication strategy with proactive customer notification (september 26), communication strategy with public statements (september 28, 30), communication strategy with transparency about data exposed, and and and and containment measures with third-party system isolation, containment measures with collaboration with affected provider, and communication strategy with customer email notification (2025-09-26), communication strategy with public statement, communication strategy with authority notifications, and and third party assistance with collaboration with the breached third-party provider, and and containment measures with incident contained (specifics undisclosed), and remediation measures with working with third-party provider to ensure appropriate actions are taken, and communication strategy with affected customers and relevant authorities notified via email/media statements..
Incident Details
Can you provide details on each incident ?
Title: Ransomware Attacks on British Retail Sector
Description: Four individuals in Britain were arrested on suspicion of involvement in ransomware attacks targeting the British retail sector earlier this year.
Date Detected: 2023-04-01
Type: Ransomware
Threat Actor: 20-year-old British woman from Staffordshire19-year-old Latvian male from the West Midlands19-year-old British man from London17-year-old British male from the West Midlands
Motivation: Financial GainDisruption
Title: Harrods Data Breach via Third-Party Supplier (2025)
Description: Luxury London-based retailer Harrods confirmed a cybersecurity incident where criminals stole 430,000 customers' data through a breach at one of its third-party suppliers. The compromised data includes basic personal details (names, contact information) and marketing-related data (membership tier levels, co-branded card affiliation), but excludes passwords and financial information. Harrods stated its own systems were not targeted and refused to name the supplier. The threat actor contacted Harrods, but the company declined engagement. Authorities were notified, and the incident is separate from an earlier 2025 attack linked to Scattered Spider.
Date Publicly Disclosed: 2025-09-26
Type: data breach
Attack Vector: third-party supplier breach
Title: Harrods Data Breach Exposes Personal Details of 430,000 Customers
Description: Harrods, a luxury department store, confirmed that the personal details of 430,000 customers were exposed in a data breach after a third-party provider system was compromised. The exposed data includes names, contact details, and marketing-related labels (e.g., tier level or co-branded card affiliation), but not passwords or payment details. Harrods has vowed not to engage with the threat actor responsible. The incident is unrelated to earlier attempts to breach Harrods' systems in 2024. In May, Harrods restricted internet access across its sites as a precautionary measure following a separate attempted breach. Four individuals, including two 19-year-old men, a 17-year-old boy, and a 20-year-old woman, were arrested in July on suspicion of involvement in cyber attacks against Harrods, Marks & Spencer, and the Co-op, with charges including blackmail, money laundering, and Computer Misuse Act offenses.
Date Publicly Disclosed: 2024-09-08
Type: Data Breach
Attack Vector: Third-Party VulnerabilityUnauthorized Access
Threat Actor: Unknown (suspected organized crime group)Four individuals arrested (two 19-year-old men, one 17-year-old boy, one 20-year-old woman)
Motivation: BlackmailData TheftPotential Financial Gain
Title: Harrods Third-Party Supplier Data Breach (2024)
Description: UK retail giant Harrods disclosed a cybersecurity incident where hackers compromised a third-party supplier, stealing 430,000 records containing sensitive e-commerce customer information. The exposed data includes names, contact details, and internal marketing tags/labels (e.g., tier level, co-branded card affiliation). Harrods confirmed no account passwords, payment information, or order histories were compromised. The threat actor attempted extortion, but Harrods refused to engage. This incident is unrelated to the May 2024 failed cyberattack by Scattered Spider, which targeted Harrods, Marks and Spencer, and Co-op using DragonForce ransomware.
Type: Data Breach
Attack Vector: Supply Chain AttackThird-Party Vendor Exploitation
Threat Actor: Unknown (Extortion Attempt)Scattered Spider (Unrelated May 2024 Attack)
Motivation: Data TheftExtortionFinancial Gain
Title: Harrods Confirms Major Data Breach Affecting 430,000 Customer Records
Description: Harrods, the iconic British department store, confirmed a cybersecurity breach affecting approximately 430,000 customer records. The breach originated from a third-party provider’s system, exposing personal details like names, contact data, and marketing-related information. No payment information or passwords were compromised. Harrods refused to negotiate with hackers and set up a helpline for affected customers. The incident is part of a broader trend of cyber-attacks targeting major UK retailers in 2025.
Date Publicly Disclosed: September 2025
Type: data breach
Attack Vector: third-party provider system compromise
Title: Harrods Third-Party Data Breach Affecting 430,000 Customer Records
Description: Luxury department store Harrods confirmed that cyber attackers stole customer data from one of its third-party providers' systems. The breach exposed 430,000 customer records, including names, contact details, and marketing-related tags. Attackers contacted affected customers directly, raising concerns about phishing and identity theft risks. Harrods refused to negotiate with the cybercriminals and is cooperating with authorities, including the NCSC and Metropolitan Police Cyber Crime unit. The breach was contained and deemed an isolated incident, with no compromise of Harrods' internal systems.
Date Detected: 2023-09-26
Date Publicly Disclosed: 2023-09-26
Type: data breach
Attack Vector: third-party provider system compromise
Motivation: extortionpotential data monetization (e.g., phishing, identity theft)
Title: Harrods Third-Party Data Breach (September 2025)
Description: Luxury department store Harrods confirmed that cybercriminals claimed to steal data from up to 430,000 customer records following a third-party IT breach. The breach compromised basic personal information (names, contact details, loyalty card data, marketing preferences, and co-branded card tie-ins) but excluded payment details or account passwords. Harrods refused to engage with the threat actor, suggesting a ransom demand was made. The incident was contained, and authorities were notified. This follows a May 2025 attempted breach of Harrods' internal systems, which was successfully mitigated.
Date Publicly Disclosed: 2025-09-26
Type: data breach
Attack Vector: third-party vulnerabilitysupply chain compromise
Threat Actor: Scattered Spider (suspected in broader UK retail campaign)unnamed threat actor (September 2025 breach)
Motivation: financial gain (ransom demand)data theft
Title: Harrods Customer Data Breach via Third-Party Provider
Description: Harrods Ltd., a luxury department store in London, confirmed that some customer information—including names and contact details—was stolen in a data breach originating from a third-party provider’s systems. The breach was part of a broader wave of cyberattacks targeting U.K. businesses. Harrods stated that no sensitive data (e.g., account passwords or payment information) was compromised, and the incident was contained. The company notified affected customers and relevant authorities, emphasizing that no Harrods systems were directly breached. This follows an earlier attempted breach in May 2024, marking the third major cyberattack on a U.K. retailer within two weeks at that time.
Type: Data Breach
Attack Vector: Third-Party Provider Vulnerability
What are the most common types of attacks the company has faced ?
Common Attack Types: The most common types of attacks the company has faced is Breach.
How does the company identify the attack vectors used in incidents ?
Identification of Attack Vectors: The company identifies the attack vectors used in incidents through third-party supplier, Third-Party Provider System, Third-Party Supplier Compromise, third-party provider system, third-party provider's system, third-party provider system and Third-party provider's systems.
Impact of the Incidents
What was the impact of each incident ?
Incident : data breach HAR1732117092925
Data Compromised: Basic personal details (names, contact information), Marketing-related data (membership tier levels, harrods co-branded card affiliation)
Systems Affected: third-party supplier systems
Brand Reputation Impact: potential reputational harm (second incident in 2025)
Identity Theft Risk: low (no financial/password data exposed)
Payment Information Risk: none (no financial data compromised)
Incident : Data Breach HAR1632416092925
Data Compromised: Names, Contact details, Marketing labels (e.g., tier level, co-branded card affiliation)
Systems Affected: Third-Party Provider System
Operational Impact: Restricted internet access across sites (May 2024, precautionary measure)
Brand Reputation Impact: Potential reputational damage due to exposure of customer data and refusal to engage with hackers
Identity Theft Risk: ['Low (no passwords or payment details exposed, but names and contact details compromised)']
Payment Information Risk: None
Incident : Data Breach HAR5992359092925
Data Compromised: Names, Contact details, Internal marketing tags/labels (e.g., tier level, co-branded card affiliation)
Systems Affected: Third-Party Supplier Systems
Operational Impact: Customer Notifications, Regulatory Coordination
Brand Reputation Impact: Potential Reputation Damage Due to Customer Data Exposure
Identity Theft Risk: Low (No Payment Info or Passwords Exposed)
Payment Information Risk: None
Incident : data breach HAR1332313093025
Data Compromised: Names, Email addresses, Telephone numbers, Marketing preferences, Loyalty card details, Links to partner programs (including co-branded cards)
Systems Affected: third-party provider system
Operational Impact: customer helpline and support portal established; collaboration with cybersecurity experts and law enforcement
Brand Reputation Impact: potential erosion of trust among affected customers; broader industry concern over third-party vulnerabilities
Identity Theft Risk: moderate (personal details exposed, but no financial or password data)
Payment Information Risk: none
Incident : data breach HAR1492214093025
Data Compromised: Customer names, Contact details, Marketing tags (e.g., tier level, co-branded card affiliation)
Systems Affected: third-party provider's system
Operational Impact: limited (isolated to third-party provider)
Customer Complaints: potential (due to direct contact by attackers)
Brand Reputation Impact: moderate (risk of eroded trust due to third-party breach)mitigated by proactive communication
Identity Theft Risk: high (due to exposed PII)
Payment Information Risk: none (payment details not compromised)
Incident : data breach HAR36101736110725
Data Compromised: Customer names, Contact details, Loyalty card information, Marketing preferences, Co-branded card tie-ins
Systems Affected: third-party provider system
Operational Impact: limited (isolated to third-party system)
Brand Reputation Impact: moderate (high-profile breach, but no sensitive financial data exposed)
Identity Theft Risk: low (basic identifiers only, but phishing risk elevated)
Payment Information Risk: none
Incident : Data Breach HAR0952409110725
Data Compromised: Customer names, Contact information
Systems Affected: Third-party provider's systems
Brand Reputation Impact: Potential reputational harm due to public disclosure of breach
Identity Theft Risk: Low (no sensitive data like passwords or payment info compromised)
Payment Information Risk: None
What types of data are most commonly compromised in incidents ?
Commonly Compromised Data Types: The types of data most commonly compromised in incidents are Personal Identifiable Information (Pii), Marketing Data, , Personal Identifiers, Marketing Labels, , Personal Identifiers, Marketing Metadata, , Personal Identifiers, Contact Details, Marketing-Related Data, , Personally Identifiable Information (Pii), Marketing Metadata, , Personal Identifiers, Loyalty Program Data, Marketing Data, , Names, Contact Information and .
Which entities were affected by each incident ?
Incident : Ransomware HAR408071125
Entity Name: Marks & Spencer
Entity Type: Retailer
Industry: Retail
Location: Britain
Incident : Ransomware HAR408071125
Entity Name: Co-op
Entity Type: Retailer
Industry: Retail
Location: Britain
Incident : Ransomware HAR408071125
Entity Name: Harrods
Entity Type: Retailer
Industry: Retail
Location: London
Incident : data breach HAR1732117092925
Entity Name: Harrods
Entity Type: retailer
Industry: luxury retail
Location: London, UK
Customers Affected: 430,000
Incident : Data Breach HAR1632416092925
Entity Name: Harrods
Entity Type: Retailer (Luxury Department Store)
Industry: Retail
Location: London, United Kingdom
Customers Affected: 430,000
Incident : Data Breach HAR5992359092925
Entity Name: Harrods
Entity Type: Retailer
Industry: Luxury Goods/E-Commerce
Location: London, UK
Size: Large (Global Retail Giant)
Customers Affected: 430,000
Incident : data breach HAR1332313093025
Entity Name: Harrods
Entity Type: luxury department store
Industry: retail
Location: United Kingdom (global customer base)
Customers Affected: 430,000
Incident : data breach HAR1492214093025
Entity Name: Harrods
Entity Type: luxury department store
Industry: retail
Location: London, UK (Knightsbridge, Heathrow, Gatwick)
Size: large (60+ million annual visitors)
Customers Affected: 430,000 (e-commerce customers)
Incident : data breach HAR1492214093025
Entity Type: third-party provider
Incident : data breach HAR36101736110725
Entity Name: Harrods
Entity Type: luxury department store
Industry: retail
Location: London, UK
Customers Affected: 430,000
Incident : Data Breach HAR0952409110725
Entity Name: Harrods Ltd.
Entity Type: Retailer
Industry: Luxury Department Store
Location: London, United Kingdom
Customers Affected: Some e-commerce customers (exact number undisclosed)
Response to the Incidents
What measures were taken in response to each incident ?
Incident : Ransomware HAR408071125
Law Enforcement Notified: National Crime Agency
Incident : data breach HAR1732117092925
Incident Response Plan Activated: True
Containment Measures: isolated by third-party supplier
Recovery Measures: customer notificationsauthority cooperation
Communication Strategy: customer notifications (2025-09-26)public statement
Incident : Data Breach HAR1632416092925
Incident Response Plan Activated: Yes (proactive customer notification, internet access restrictions in May 2024)
Law Enforcement Notified: Yes (National Crime Agency involved; arrests made in July 2024)
Containment Measures: Restricted internet access across sites (May 2024)
Communication Strategy: Public statement (September 8, 2024), proactive notification to affected e-commerce customers (September 6, 2024)
Incident : Data Breach HAR5992359092925
Incident Response Plan Activated: Yes (Proactive Customer Notifications)
Law Enforcement Notified: Yes (Relevant Authorities Notified)
Remediation Measures: Customer SupportVigilance Advisories (Phishing/Social Engineering Warnings)
Communication Strategy: Direct Customer Notifications (Email)Media StatementsRegulatory Disclosures
Incident : data breach HAR1332313093025
Incident Response Plan Activated: True
Third Party Assistance: Cybersecurity Experts.
Containment Measures: third-party provider contained the incident
Remediation Measures: collaborating with cybersecurity teams to address vulnerabilities
Recovery Measures: dedicated helplineonline support portalcustomer advisories on safeguarding personal information
Communication Strategy: public statementemail to affected customersmedia engagement (Cyber Press, Retail Gazette)
Incident : data breach HAR1492214093025
Incident Response Plan Activated: True
Third Party Assistance: National Cyber Security Centre (Ncsc), Metropolitan Police Cyber Crime Unit.
Containment Measures: isolated incident confirmed by third-party providercollaboration with third-party to ensure appropriate actions
Communication Strategy: proactive customer notification (September 26)public statements (September 28, 30)transparency about data exposed
Incident : data breach HAR36101736110725
Incident Response Plan Activated: True
Containment Measures: third-party system isolationcollaboration with affected provider
Communication Strategy: customer email notification (2025-09-26)public statementauthority notifications
Incident : Data Breach HAR0952409110725
Incident Response Plan Activated: True
Third Party Assistance: Collaboration with the breached third-party provider
Containment Measures: Incident contained (specifics undisclosed)
Remediation Measures: Working with third-party provider to ensure appropriate actions are taken
Communication Strategy: Affected customers and relevant authorities notified via email/media statements
What is the company's incident response plan?
Incident Response Plan: The company's incident response plan is described as Yes (proactive customer notification, internet access restrictions in May 2024), Yes (Proactive Customer Notifications), , , , .
How does the company involve third-party assistance in incident response ?
Third-Party Assistance: The company involves third-party assistance in incident response through cybersecurity experts, , National Cyber Security Centre (NCSC), Metropolitan Police Cyber Crime unit, , , Collaboration with the breached third-party provider.
Data Breach Information
What type of data was compromised in each breach ?
Incident : data breach HAR1732117092925
Type of Data Compromised: Personal identifiable information (pii), Marketing data
Number of Records Exposed: 430,000
Sensitivity of Data: moderate (no financial/password data)
Personally Identifiable Information: namescontact detailsmembership tier levelsco-branded card affiliation
Incident : Data Breach HAR1632416092925
Type of Data Compromised: Personal identifiers, Marketing labels
Number of Records Exposed: 430,000
Sensitivity of Data: Moderate (names, contact details, non-sensitive marketing labels; no passwords or payment data)
Data Exfiltration: Yes
Personally Identifiable Information: NamesContact Details
Incident : Data Breach HAR5992359092925
Type of Data Compromised: Personal identifiers, Marketing metadata
Number of Records Exposed: 430,000
Sensitivity of Data: Moderate (No Financial/Password Data)
Data Exfiltration: Yes
Personally Identifiable Information: NamesContact Details
Incident : data breach HAR1332313093025
Type of Data Compromised: Personal identifiers, Contact details, Marketing-related data
Number of Records Exposed: 430,000
Sensitivity of Data: moderate (no financial or password data; includes PII like names, emails, phone numbers)
Incident : data breach HAR1492214093025
Type of Data Compromised: Personally identifiable information (pii), Marketing metadata
Number of Records Exposed: 430,000
Sensitivity of Data: moderate (no payment details or passwords, but PII usable for phishing/identity theft)
Personally Identifiable Information: namescontact details (email/phone/address if provided)
Incident : data breach HAR36101736110725
Type of Data Compromised: Personal identifiers, Loyalty program data, Marketing data
Number of Records Exposed: 430,000
Sensitivity of Data: low to moderate (no financial/password data)
Personally Identifiable Information: namescontact details
Incident : Data Breach HAR0952409110725
Type of Data Compromised: Names, Contact information
Sensitivity of Data: Low (no financial or authentication data exposed)
What measures does the company take to prevent data exfiltration ?
Prevention of Data Exfiltration: The company takes the following measures to prevent data exfiltration: Customer Support, Vigilance Advisories (Phishing/Social Engineering Warnings), , collaborating with cybersecurity teams to address vulnerabilities, , Working with third-party provider to ensure appropriate actions are taken.
How does the company handle incidents involving personally identifiable information (PII) ?
Handling of PII Incidents: The company handles incidents involving personally identifiable information (PII) through by isolated by third-party supplier, , restricted internet access across sites (may 2024), , third-party provider contained the incident, , isolated incident confirmed by third-party provider, collaboration with third-party to ensure appropriate actions, , third-party system isolation, collaboration with affected provider, and incident contained (specifics undisclosed).
Ransomware Information
Was ransomware involved in any of the incidents ?
Incident : data breach HAR1732117092925
Data Exfiltration: True
Incident : Data Breach HAR1632416092925
Ransom Paid: No (Harrods refused to engage with threat actor)
Data Exfiltration: Yes (data breach confirmed)
Incident : Data Breach HAR5992359092925
Ransom Paid: No (Harrods Refused to Engage)
Data Exfiltration: Yes (Third-Party Breach)
Incident : data breach HAR1332313093025
Data Exfiltration: True
Incident : data breach HAR1492214093025
Data Exfiltration: True
Incident : Data Breach HAR0952409110725
Data Exfiltration: True
How does the company recover data encrypted by ransomware ?
Data Recovery from Ransomware: The company recovers data encrypted by ransomware through customer notifications, authority cooperation, , dedicated helpline, online support portal, customer advisories on safeguarding personal information, .
Regulatory Compliance
Were there any regulatory violations and fines imposed for each incident ?
Incident : data breach HAR1732117092925
Regulatory Notifications: relevant authorities notified
Incident : Data Breach HAR1632416092925
Legal Actions: Arrests made under suspicion of blackmail, money laundering, Computer Misuse Act offenses, and organized crime group participation,
Incident : Data Breach HAR5992359092925
Regulatory Notifications: Yes (Authorities Notified)
Incident : data breach HAR1332313093025
Regulatory Notifications: Information Commissioner’s Office (ICO) notified
Incident : data breach HAR1492214093025
Regulatory Notifications: likely (given UK GDPR obligations)
Incident : data breach HAR36101736110725
Incident : Data Breach HAR0952409110725
Regulatory Notifications: Relevant authorities notified (specifics undisclosed)
How does the company ensure compliance with regulatory requirements ?
Ensuring Regulatory Compliance: The company ensures compliance with regulatory requirements through Arrests made under suspicion of blackmail, money laundering, Computer Misuse Act offenses, and organized crime group participation, .
Lessons Learned and Recommendations
What lessons were learned from each incident ?
Incident : data breach HAR1332313093025
Lessons Learned: Third-party providers remain a critical vulnerability in cybersecurity defenses., Swift public communication and transparency can help mitigate reputational damage., Refusal to negotiate with hackers aligns with cybersecurity best practices but may not prevent future attacks., Customer support infrastructure (e.g., helplines, portals) is essential for breach response.
Incident : data breach HAR1492214093025
Lessons Learned: Third-party risks are a critical vulnerability in modern customer service ecosystems., Even 'basic' PII (names/contact details) can be highly valuable to cybercriminals for phishing/identity theft., Proactive communication and transparency are essential to maintaining trust during a breach., Refusing to negotiate with attackers aligns with cybersecurity best practices and avoids encouraging further attacks., Security is only as strong as the weakest link in the supply chain.
What recommendations were made to prevent future incidents ?
Incident : Data Breach HAR5992359092925
Recommendations: Customers Advised to Monitor for Phishing/Social Engineering Attacks, Avoid Clicking Links from Unknown Emails/SMS, Third-Party Vendor Security Assessments RecommendedCustomers Advised to Monitor for Phishing/Social Engineering Attacks, Avoid Clicking Links from Unknown Emails/SMS, Third-Party Vendor Security Assessments RecommendedCustomers Advised to Monitor for Phishing/Social Engineering Attacks, Avoid Clicking Links from Unknown Emails/SMS, Third-Party Vendor Security Assessments Recommended
Incident : data breach HAR1332313093025
Recommendations: Enhance third-party risk management protocols, including regular security audits and contractual obligations for data protection., Implement multi-layered security measures to isolate third-party systems from core networks., Educate customers on phishing risks and proactive monitoring of personal data., Industry-wide collaboration to share threat intelligence and best practices for cyber resilience.Enhance third-party risk management protocols, including regular security audits and contractual obligations for data protection., Implement multi-layered security measures to isolate third-party systems from core networks., Educate customers on phishing risks and proactive monitoring of personal data., Industry-wide collaboration to share threat intelligence and best practices for cyber resilience.Enhance third-party risk management protocols, including regular security audits and contractual obligations for data protection., Implement multi-layered security measures to isolate third-party systems from core networks., Educate customers on phishing risks and proactive monitoring of personal data., Industry-wide collaboration to share threat intelligence and best practices for cyber resilience.Enhance third-party risk management protocols, including regular security audits and contractual obligations for data protection., Implement multi-layered security measures to isolate third-party systems from core networks., Educate customers on phishing risks and proactive monitoring of personal data., Industry-wide collaboration to share threat intelligence and best practices for cyber resilience.
Incident : data breach HAR1492214093025
Recommendations: Conduct thorough third-party security assessments and enforce strict vendor risk management policies., Implement continuous monitoring for third-party systems handling customer data., Enhance customer education on phishing risks post-breach., Adopt a 'never pay' ransomware policy and focus on resilience/response capabilities., Follow NCSC guidelines for proactive security measures (e.g., access controls, incident response planning).Conduct thorough third-party security assessments and enforce strict vendor risk management policies., Implement continuous monitoring for third-party systems handling customer data., Enhance customer education on phishing risks post-breach., Adopt a 'never pay' ransomware policy and focus on resilience/response capabilities., Follow NCSC guidelines for proactive security measures (e.g., access controls, incident response planning).Conduct thorough third-party security assessments and enforce strict vendor risk management policies., Implement continuous monitoring for third-party systems handling customer data., Enhance customer education on phishing risks post-breach., Adopt a 'never pay' ransomware policy and focus on resilience/response capabilities., Follow NCSC guidelines for proactive security measures (e.g., access controls, incident response planning).Conduct thorough third-party security assessments and enforce strict vendor risk management policies., Implement continuous monitoring for third-party systems handling customer data., Enhance customer education on phishing risks post-breach., Adopt a 'never pay' ransomware policy and focus on resilience/response capabilities., Follow NCSC guidelines for proactive security measures (e.g., access controls, incident response planning).Conduct thorough third-party security assessments and enforce strict vendor risk management policies., Implement continuous monitoring for third-party systems handling customer data., Enhance customer education on phishing risks post-breach., Adopt a 'never pay' ransomware policy and focus on resilience/response capabilities., Follow NCSC guidelines for proactive security measures (e.g., access controls, incident response planning).
Incident : data breach HAR36101736110725
Recommendations: Monitor bank statements and transactions for suspicious activity., Beware of phishing attempts via unexpected texts, calls, or emails., Strengthen third-party vendor security assessments., Implement supply chain risk management protocols.Monitor bank statements and transactions for suspicious activity., Beware of phishing attempts via unexpected texts, calls, or emails., Strengthen third-party vendor security assessments., Implement supply chain risk management protocols.Monitor bank statements and transactions for suspicious activity., Beware of phishing attempts via unexpected texts, calls, or emails., Strengthen third-party vendor security assessments., Implement supply chain risk management protocols.Monitor bank statements and transactions for suspicious activity., Beware of phishing attempts via unexpected texts, calls, or emails., Strengthen third-party vendor security assessments., Implement supply chain risk management protocols.
What are the key lessons learned from past incidents ?
Key Lessons Learned: The key lessons learned from past incidents are Third-party providers remain a critical vulnerability in cybersecurity defenses.,Swift public communication and transparency can help mitigate reputational damage.,Refusal to negotiate with hackers aligns with cybersecurity best practices but may not prevent future attacks.,Customer support infrastructure (e.g., helplines, portals) is essential for breach response.Third-party risks are a critical vulnerability in modern customer service ecosystems.,Even 'basic' PII (names/contact details) can be highly valuable to cybercriminals for phishing/identity theft.,Proactive communication and transparency are essential to maintaining trust during a breach.,Refusing to negotiate with attackers aligns with cybersecurity best practices and avoids encouraging further attacks.,Security is only as strong as the weakest link in the supply chain.
References
Where can I find more information about each incident ?
Incident : Ransomware HAR408071125
Source: National Crime Agency
Incident : data breach HAR1732117092925
Source: The Register
Incident : Data Breach HAR1632416092925
Source: National Crime Agency (NCA) Press Release (July 2024 arrests)
Incident : Data Breach HAR5992359092925
Source: BleepingComputer
Incident : Data Breach HAR5992359092925
Source: UK Media Outlets (Initial Breach Reporting)
Incident : data breach HAR1332313093025
Source: Cyber Press
Incident : data breach HAR1332313093025
Source: Retail Gazette
Incident : data breach HAR1332313093025
Source: Harrods Public Statement
Date Accessed: September 2025
Incident : data breach HAR1492214093025
Source: National Cyber Security Centre (NCSC) Warning (May 2023)
Incident : data breach HAR36101736110725
Source: Hackread.com
Incident : data breach HAR36101736110725
Source: Harrods Customer Email Notification
Date Accessed: 2025-09-26
Incident : Data Breach HAR0952409110725
Source: FOX Business
Incident : Data Breach HAR0952409110725
Source: Reuters
Where can stakeholders find additional resources on cybersecurity best practices ?
Additional Resources: Stakeholders can find additional resources on cybersecurity best practices at and Source: National Crime Agency, and Source: The Register, and Source: ITV NewsDate Accessed: 2024-09-08, and Source: National Crime Agency (NCA) Press Release (July 2024 arrests), and Source: BleepingComputer, and Source: UK Media Outlets (Initial Breach Reporting), and Source: Cyber Press, and Source: Retail Gazette, and Source: Harrods Public StatementDate Accessed: September 2025, and Source: CX TodayDate Accessed: 2023-09-30, and Source: Harrods Public StatementDate Accessed: 2023-09-26, and Source: National Cyber Security Centre (NCSC) Warning (May 2023)Url: https://www.ncsc.gov.uk, and Source: Hackread.com, and Source: Harrods Customer Email NotificationDate Accessed: 2025-09-26, and Source: FOX Business, and Source: Reuters.
Investigation Status
What is the current status of the investigation for each incident ?
Incident : Ransomware HAR408071125
Investigation Status: Ongoing
Incident : data breach HAR1732117092925
Investigation Status: ongoing (authorities cooperating)
Incident : Data Breach HAR1632416092925
Investigation Status: Ongoing (arrestees bailed pending further inquiries as of July 2024)
Incident : Data Breach HAR5992359092925
Investigation Status: Ongoing (Authorities Involved)
Incident : data breach HAR1332313093025
Investigation Status: ongoing (authorities and cybersecurity experts involved)
Incident : data breach HAR1492214093025
Investigation Status: ongoing (in collaboration with NCSC and Metropolitan Police)
Incident : data breach HAR36101736110725
Investigation Status: ongoing (contained, authorities notified)
Incident : Data Breach HAR0952409110725
Investigation Status: Ongoing (contained; collaboration with third-party provider)
How does the company communicate the status of incident investigations to stakeholders ?
Communication of Investigation Status: The company communicates the status of incident investigations to stakeholders through Customer Notifications (2025-09-26), Public Statement, Public Statement (September 8, 2024), Proactive Notification To Affected E-Commerce Customers (September 6, 2024), Direct Customer Notifications (Email), Media Statements, Regulatory Disclosures, Public Statement, Email To Affected Customers, Media Engagement (Cyber Press, Retail Gazette), Proactive Customer Notification (September 26), Public Statements (September 28, 30), Transparency About Data Exposed, Customer Email Notification (2025-09-26), Public Statement, Authority Notifications and Affected customers and relevant authorities notified via email/media statements.
Stakeholder and Customer Advisories
Were there any advisories issued to stakeholders or customers for each incident ?
Incident : data breach HAR1732117092925
Stakeholder Advisories: Customer Notifications, Public Statement (2025-09-26).
Customer Advisories: notifications sent to 430,000 affected customers
Incident : Data Breach HAR1632416092925
Customer Advisories: Proactive notification to affected e-commerce customers (September 6, 2024) regarding exposed data (names, contact details, marketing labels) and reassurance that passwords/payment details were not compromised.
Incident : Data Breach HAR5992359092925
Stakeholder Advisories: Customers Notified; Authorities Engaged
Customer Advisories: Phishing Vigilance; No Action Required for Passwords/Payment Data
Incident : data breach HAR1332313093025
Stakeholder Advisories: Dedicated Helpline, Online Support Portal, Email Notifications To Affected Customers.
Customer Advisories: Monitor for suspicious emails or phishing attempts.Avoid clicking on unsolicited links.Contact Harrods helpline for assistance.
Incident : data breach HAR1492214093025
Stakeholder Advisories: Public Statements Issued, Direct Notifications To Affected Customers.
Customer Advisories: Customers were informed that their name, contact details, and marketing tags were exposed.Assured that payment details and passwords were not compromised.Warned about potential phishing/social engineering risks.
Incident : data breach HAR36101736110725
Stakeholder Advisories: Customer Notifications, Authority Reports.
Customer Advisories: Monitor accounts for fraud.Report suspicious communications.No action required for passwords/payment data (not compromised).
Incident : Data Breach HAR0952409110725
Stakeholder Advisories: Affected customers notified; public statement issued
Customer Advisories: Customers informed via email (no action required beyond awareness)
What advisories does the company provide to stakeholders and customers following an incident ?
Advisories Provided: The company provides the following advisories to stakeholders and customers following an incident: were Customer Notifications, Public Statement (2025-09-26), Notifications Sent To 430,000 Affected Customers, , Proactive Notification To Affected E-Commerce Customers (September 6, 2024) Regarding Exposed Data (Names, Contact Details, Marketing Labels) And Reassurance That Passwords/Payment Details Were Not Compromised., , Customers Notified; Authorities Engaged, Phishing Vigilance; No Action Required for Passwords/Payment Data, Dedicated Helpline, Online Support Portal, Email Notifications To Affected Customers, Monitor For Suspicious Emails Or Phishing Attempts., Avoid Clicking On Unsolicited Links., Contact Harrods Helpline For Assistance., , Public Statements Issued, Direct Notifications To Affected Customers, Customers Were Informed That Their Name, Contact Details, And Marketing Tags Were Exposed., Assured That Payment Details And Passwords Were Not Compromised., Warned About Potential Phishing/Social Engineering Risks., , Customer Notifications, Authority Reports, Monitor Accounts For Fraud., Report Suspicious Communications., No Action Required For Passwords/Payment Data (Not Compromised)., , Affected customers notified; public statement issued and Customers informed via email (no action required beyond awareness).
Initial Access Broker
How did the initial access broker gain entry for each incident ?
Incident : data breach HAR1732117092925
Entry Point: third-party supplier
Incident : Data Breach HAR1632416092925
Entry Point: Third-Party Provider System,
Incident : Data Breach HAR5992359092925
Entry Point: Third-Party Supplier Compromise
High Value Targets: Customer Pii, Marketing Data,
Data Sold on Dark Web: Customer Pii, Marketing Data,
Incident : data breach HAR1332313093025
Entry Point: third-party provider system
High Value Targets: Customer Personal Data, Marketing Databases,
Data Sold on Dark Web: Customer Personal Data, Marketing Databases,
Incident : data breach HAR1492214093025
Entry Point: third-party provider's system
High Value Targets: Customer Pii, Marketing Data,
Data Sold on Dark Web: Customer Pii, Marketing Data,
Incident : data breach HAR36101736110725
Entry Point: third-party provider system
High Value Targets: Customer Databases,
Data Sold on Dark Web: Customer Databases,
Incident : Data Breach HAR0952409110725
Entry Point: Third-party provider's systems
Post-Incident Analysis
What were the root causes and corrective actions taken for each incident ?
Incident : data breach HAR1732117092925
Root Causes: Third-Party Supplier Vulnerability,
Incident : Data Breach HAR1632416092925
Root Causes: Third-Party Vendor Compromise,
Incident : Data Breach HAR5992359092925
Root Causes: Third-Party Security Vulnerability,
Incident : data breach HAR1332313093025
Root Causes: Third-Party System Vulnerability, Potential Lack Of Robust Access Controls Or Monitoring In The Third-Party Environment,
Corrective Actions: Review And Strengthen Third-Party Security Requirements., Enhance Incident Response Coordination With External Partners., Conduct A Thorough Audit Of All Third-Party Data Storage And Processing Systems.,
Incident : data breach HAR1492214093025
Root Causes: Third-Party Security Vulnerability, Supply Chain Risk Exposure,
Corrective Actions: Collaboration With Third-Party To Strengthen Security Measures., Review Of Third-Party Vendor Security Protocols., Enhanced Customer Communication Strategies For Future Incidents.,
Incident : data breach HAR36101736110725
Root Causes: Third-Party Security Vulnerability, Supply Chain Target Shift After Failed Direct Attack (May 2025),
Incident : Data Breach HAR0952409110725
Root Causes: Vulnerability in third-party provider's systems
Corrective Actions: Collaborating with third-party to implement unspecified security measures
What is the company's process for conducting post-incident analysis ?
Post-Incident Analysis Process: The company's process for conducting post-incident analysis is described as Cybersecurity Experts, , National Cyber Security Centre (Ncsc), Metropolitan Police Cyber Crime Unit, , , Collaboration with the breached third-party provider.
What corrective actions has the company taken based on post-incident analysis ?
Corrective Actions Taken: The company has taken the following corrective actions based on post-incident analysis: Review And Strengthen Third-Party Security Requirements., Enhance Incident Response Coordination With External Partners., Conduct A Thorough Audit Of All Third-Party Data Storage And Processing Systems., , Collaboration With Third-Party To Strengthen Security Measures., Review Of Third-Party Vendor Security Protocols., Enhanced Customer Communication Strategies For Future Incidents., , Collaborating with third-party to implement unspecified security measures.
Additional Questions
General Information
Has the company ever paid ransoms ?
Ransom Payment History: The company has Paid ransoms in the past.
What was the amount of the last ransom demanded ?
Last Ransom Demanded: The amount of the last ransom demanded was True.
Who was the attacking group in the last incident ?
Last Attacking Group: The attacking group in the last incident were an 20-year-old British woman from Staffordshire19-year-old Latvian male from the West Midlands19-year-old British man from London17-year-old British male from the West Midlands, Unknown (suspected organized crime group)Four individuals arrested (two 19-year-old men, one 17-year-old boy, one 20-year-old woman), Unknown (Extortion Attempt)Scattered Spider (Unrelated May 2024 Attack) and Scattered Spider (suspected in broader UK retail campaign)unnamed threat actor (September 2025 breach).
Incident Details
What was the most recent incident detected ?
Most Recent Incident Detected: The most recent incident detected was on 2023-04-01.
What was the most recent incident publicly disclosed ?
Most Recent Incident Publicly Disclosed: The most recent incident publicly disclosed was on 2025-09-26.
Impact of the Incidents
What was the most significant data compromised in an incident ?
Most Significant Data Compromised: The most significant data compromised in an incident were basic personal details (names, contact information), marketing-related data (membership tier levels, Harrods co-branded card affiliation), , Names, Contact Details, Marketing Labels (e.g., tier level, co-branded card affiliation), , Names, Contact Details, Internal Marketing Tags/Labels (e.g., tier level, co-branded card affiliation), , names, email addresses, telephone numbers, marketing preferences, loyalty card details, links to partner programs (including co-branded cards), , customer names, contact details, marketing tags (e.g., tier level, co-branded card affiliation), , customer names, contact details, loyalty card information, marketing preferences, co-branded card tie-ins, , Customer names, Contact information and .
What was the most significant system affected in an incident ?
Most Significant System Affected: The most significant system affected in an incident was third-party supplier systems and Third-Party Provider System and Third-Party Supplier Systems and third-party provider system and third-party provider's system and third-party provider system and Third-party provider's systems.
Response to the Incidents
What third-party assistance was involved in the most recent incident ?
Third-Party Assistance in Most Recent Incident: The third-party assistance involved in the most recent incident was cybersecurity experts, , national cyber security centre (ncsc), metropolitan police cyber crime unit, , , Collaboration with the breached third-party provider.
What containment measures were taken in the most recent incident ?
Containment Measures in Most Recent Incident: The containment measures taken in the most recent incident were isolated by third-party supplier, Restricted internet access across sites (May 2024), third-party provider contained the incident, isolated incident confirmed by third-party providercollaboration with third-party to ensure appropriate actions, third-party system isolationcollaboration with affected provider and Incident contained (specifics undisclosed).
Data Breach Information
What was the most sensitive data compromised in a breach ?
Most Sensitive Data Compromised: The most sensitive data compromised in a breach were Marketing Labels (e.g., tier level, co-branded card affiliation), email addresses, Customer names, Names, basic personal details (names, contact information), marketing preferences, marketing-related data (membership tier levels, Harrods co-branded card affiliation), telephone numbers, marketing tags (e.g., tier level, co-branded card affiliation), Contact information, contact details, customer names, Contact Details, Internal Marketing Tags/Labels (e.g., tier level, co-branded card affiliation), co-branded card tie-ins, loyalty card details, names, loyalty card information and links to partner programs (including co-branded cards).
What was the number of records exposed in the most significant breach ?
Number of Records Exposed in Most Significant Breach: The number of records exposed in the most significant breach was 2.6M.
Ransomware Information
What was the highest ransom demanded in a ransomware incident ?
Highest Ransom Demanded: The highest ransom demanded in a ransomware incident was True.
Regulatory Compliance
What was the most significant legal action taken for a regulatory violation ?
Most Significant Legal Action: The most significant legal action taken for a regulatory violation was Arrests made under suspicion of blackmail, money laundering, Computer Misuse Act offenses, and organized crime group participation, .
Lessons Learned and Recommendations
What was the most significant lesson learned from past incidents ?
Most Significant Lesson Learned: The most significant lesson learned from past incidents was Security is only as strong as the weakest link in the supply chain.
What was the most significant recommendation implemented to improve cybersecurity ?
Most Significant Recommendation Implemented: The most significant recommendation implemented to improve cybersecurity was Strengthen third-party vendor security assessments., Third-Party Vendor Security Assessments Recommended, Avoid Clicking Links from Unknown Emails/SMS, Enhance customer education on phishing risks post-breach., Follow NCSC guidelines for proactive security measures (e.g., access controls, incident response planning)., Customers Advised to Monitor for Phishing/Social Engineering Attacks, Educate customers on phishing risks and proactive monitoring of personal data., Implement supply chain risk management protocols., Implement multi-layered security measures to isolate third-party systems from core networks., Monitor bank statements and transactions for suspicious activity., Beware of phishing attempts via unexpected texts, calls, or emails., Industry-wide collaboration to share threat intelligence and best practices for cyber resilience., Adopt a 'never pay' ransomware policy and focus on resilience/response capabilities., Conduct thorough third-party security assessments and enforce strict vendor risk management policies., Enhance third-party risk management protocols, including regular security audits and contractual obligations for data protection. and Implement continuous monitoring for third-party systems handling customer data..
References
What is the most recent source of information about an incident ?
Most Recent Source: The most recent source of information about an incident are National Cyber Security Centre (NCSC) Warning (May 2023), CX Today, ITV News, Cyber Press, Hackread.com, National Crime Agency (NCA) Press Release (July 2024 arrests), The Register, Harrods Public Statement, National Crime Agency, FOX Business, Reuters, UK Media Outlets (Initial Breach Reporting), Retail Gazette, BleepingComputer and Harrods Customer Email Notification.
What is the most recent URL for additional resources on cybersecurity best practices ?
Most Recent URL for Additional Resources: The most recent URL for additional resources on cybersecurity best practices is https://www.ncsc.gov.uk .
Investigation Status
What is the current status of the most recent investigation ?
Current Status of Most Recent Investigation: The current status of the most recent investigation is Ongoing.
Stakeholder and Customer Advisories
What was the most recent stakeholder advisory issued ?
Most Recent Stakeholder Advisory: The most recent stakeholder advisory issued was customer notifications, public statement (2025-09-26), Customers Notified; Authorities Engaged, dedicated helpline, online support portal, email notifications to affected customers, public statements issued, direct notifications to affected customers, customer notifications, authority reports, Affected customers notified; public statement issued, .
What was the most recent customer advisory issued ?
Most Recent Customer Advisory: The most recent customer advisory issued were an notifications sent to 430,000 affected customers, Proactive notification to affected e-commerce customers (September 6, 2024) regarding exposed data (names, contact details, marketing labels) and reassurance that passwords/payment details were not compromised., Phishing Vigilance; No Action Required for Passwords/Payment Data, Monitor for suspicious emails or phishing attempts.Avoid clicking on unsolicited links.Contact Harrods helpline for assistance., Customers were informed that their name, contact details, and marketing tags were exposed.Assured that payment details and passwords were not compromised.Warned about potential phishing/social engineering risks., Monitor accounts for fraud.Report suspicious communications.No action required for passwords/payment data (not compromised). and Customers informed via email (no action required beyond awareness).
Initial Access Broker
What was the most recent entry point used by an initial access broker ?
Most Recent Entry Point: The most recent entry point used by an initial access broker were an third-party provider's system, third-party provider system, Third-party provider's systems, Third-Party Supplier Compromise and third-party supplier.
Post-Incident Analysis
What was the most significant root cause identified in post-incident analysis ?
Most Significant Root Cause: The most significant root cause identified in post-incident analysis was third-party supplier vulnerability, Third-party vendor compromise, Third-Party Security Vulnerability, third-party system vulnerabilitypotential lack of robust access controls or monitoring in the third-party environment, third-party security vulnerabilitysupply chain risk exposure, third-party security vulnerabilitysupply chain target shift after failed direct attack (May 2025), Vulnerability in third-party provider's systems.
What was the most significant corrective action taken based on post-incident analysis ?
Most Significant Corrective Action: The most significant corrective action taken based on post-incident analysis was Review and strengthen third-party security requirements.Enhance incident response coordination with external partners.Conduct a thorough audit of all third-party data storage and processing systems., Collaboration with third-party to strengthen security measures.Review of third-party vendor security protocols.Enhanced customer communication strategies for future incidents., Collaborating with third-party to implement unspecified security measures.
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Latest Global CVEs (Not Company-Specific)
Description
MCP Server Kubernetes is an MCP Server that can connect to a Kubernetes cluster and manage it. Prior to 2.9.8, there is a security issue exists in the exec_in_pod tool of the mcp-server-kubernetes MCP Server. The tool accepts user-provided commands in both array and string formats. When a string format is provided, it is passed directly to shell interpretation (sh -c) without input validation, allowing shell metacharacters to be interpreted. This vulnerability can be exploited through direct command injection or indirect prompt injection attacks, where AI agents may execute commands without explicit user intent. This vulnerability is fixed in 2.9.8.
Risk Information
cvss3
Base: 6.4
Severity: HIGH
CVSS:3.1/AV:N/AC:H/PR:H/UI:R/S:U/C:H/I:H/A:H
Description
XML external entity (XXE) injection in eyoucms v1.7.1 allows remote attackers to cause a denial of service via crafted body of a POST request.
Description
An issue was discovered in Fanvil x210 V2 2.12.20 allowing unauthenticated attackers on the local network to access administrative functions of the device (e.g. file upload, firmware update, reboot...) via a crafted authentication bypass.
Description
Cal.com is open-source scheduling software. Prior to 5.9.8, A flaw in the login credentials provider allows an attacker to bypass password verification when a TOTP code is provided, potentially gaining unauthorized access to user accounts. This issue exists due to problematic conditional logic in the authentication flow. This vulnerability is fixed in 5.9.8.
Risk Information
cvss4
Base: 9.9
Severity: LOW
CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:H/VA:H/SC:H/SI:H/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
Description
Rhino is an open-source implementation of JavaScript written entirely in Java. Prior to 1.8.1, 1.7.15.1, and 1.7.14.1, when an application passed an attacker controlled float poing number into the toFixed() function, it might lead to high CPU consumption and a potential Denial of Service. Small numbers go through this call stack: NativeNumber.numTo > DToA.JS_dtostr > DToA.JS_dtoa > DToA.pow5mult where pow5mult attempts to raise 5 to a ridiculous power. This vulnerability is fixed in 1.8.1, 1.7.15.1, and 1.7.14.1.
Risk Information
cvss4
Base: 5.5
Severity: LOW
CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:N/VI:N/VA:L/SC:N/SI:N/SA:N/E:P/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
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RapidWhat Do We Measure ?
Incident
Finding
Grade
Digital Assets
Every week, Rankiteo analyzes billions of signals to give organizations a sharper, faster view of emerging risks. With deeper, more actionable intelligence at their fingertips, security teams can outpace threat actors, respond instantly to Zero-Day attacks, and dramatically shrink their risk exposure window.
These are some of the factors we use to calculate the overall score:
Network Security
Identify exposed access points, detect misconfigured SSL certificates, and uncover vulnerabilities across the network infrastructure.
SBOM (Software Bill of Materials)
Gain visibility into the software components used within an organization to detect vulnerabilities, manage risk, and ensure supply chain security.
CMDB (Configuration Management Database)
Monitor and manage all IT assets and their configurations to ensure accurate, real-time visibility across the company's technology environment.
Threat Intelligence
Leverage real-time insights on active threats, malware campaigns, and emerging vulnerabilities to proactively defend against evolving cyberattacks.
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