Harrods Breach Incident Score: Analysis & Impact (HAR0952409110725)

In this Rankiteo incident briefing, we review the Harrods breach identified under incident ID HAR0952409110725.

The analysis begins with a detailed overview of Harrods's information like the linkedin page: https://www.linkedin.com/company/harrods, the number of followers: 307362, the industry type: Retail and the number of employees: 6699 employees

After the initial compromise, the video explains how Rankiteo's incident engine converts technical details into a normalized incident score. The incident score before the incident was 792 and after the incident was 727 with a difference of -65 which is could be a good indicator of the severity and impact of the incident.

In the next step of the video, we will analyze in more details the incident and the impact it had on Harrods and their customers.

Harrods Ltd. recently reported "Harrods Customer Data Breach via Third-Party Provider", a noteworthy cybersecurity incident.

Harrods Ltd., a luxury department store in London, confirmed that some customer information—including names and contact details—was stolen in a data breach originating from a third-party provider’s systems.

The disruption is felt across the environment, affecting Third-party provider's systems, and exposing Customer names and Contact information.

In response, teams activated the incident response plan, moved swiftly to contain the threat with measures like Incident contained (specifics undisclosed), and began remediation that includes Working with third-party provider to ensure appropriate actions are taken, and stakeholders are being briefed through Affected customers and relevant authorities notified via email/media statements.

The case underscores how Ongoing (contained; collaboration with third-party provider), with advisories going out to stakeholders covering Affected customers notified; public statement issued.

Finally, we try to match the incident with the MITRE ATT&CK framework to see if there is any correlation between the incident and the MITRE ATT&CK framework.

The MITRE ATT&CK framework is a knowledge base of techniques and sub-techniques that are used to describe the tactics and procedures of cyber adversaries. It is a powerful tool for understanding the threat landscape and for developing effective defense strategies.

Rankiteo's analysis has identified several MITRE ATT&CK tactics and techniques associated with this incident, each with varying levels of confidence based on available evidence. Under the Initial Access tactic, the analysis identified Trusted Relationship (T1199) with high confidence (95%), with evidence including third-Party Provider Vulnerability exploited as entry point, and breach originating from a third-party provider’s systems. Under the Collection tactic, the analysis identified Data from Local System (T1005) with high confidence (90%), with evidence including customer information—including names and contact details—was stolen, and data exfiltration such as true. Under the Exfiltration tactic, the analysis identified Exfiltration Over Alternative Protocol: Exfiltration Over Unencrypted/Obfuscated Non-C2 Protocol (T1048.003) with moderate to high confidence (75%), with evidence including data exfiltration such as true (method unspecified), and customer data stolen from third-party provider. Under the Impact tactic, the analysis identified Data from Cloud Storage (T1530) with moderate to high confidence (80%), with evidence including third-party provider’s systems likely hosted cloud/remote data, and names and contact details exfiltrated from external provider. These correlations help security teams understand the attack chain and develop appropriate defensive measures based on the observed tactics and techniques.