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Analyze » Metrocare Services » MET1493814112525

Incident Score: Analysis & Impact (MET1493814112525)

The details regarding individual company incidents & reports gives you full view from every side.

Rankiteo Score Impact Analysis

Rankiteo Incident Impact-78
Company Score Before Incident765 / 1000
Company Score After Incident687 / 1000
Company LinkView Metrocare Services Profile
INCIDENT NUMBERMET1493814112525
Type of Cyber IncidentBreach
ATTACK VECTORInsider Threat (Accidental/Intentional Misuse)
DATA EXPOSEDFirst and last names, Medical...
INCIDENT DATE08/09/2025
STATUSCompleted (no evidence of further misuse)

Key Highlights From The Incident Analysis

  • Timeline of Metrocare Services's Breach and lateral movement inside company's environment.
  • Overview of affected data sets, including SSNs and PHI, and why they materially increase incident severity.
  • How Rankiteo’s incident engine converts technical details into a normalized incident score.
  • How this cyber incident impacts Metrocare Services Rankiteo cyber scoring and cyber rating.
  • Rankiteo’s MITRE ATT&CK correlation analysis for this incident, with associated confidence level.

Full Incident Analysis Transcript

In this Rankiteo incident briefing, we review the Metrocare Services breach identified under incident ID MET1493814112525.

The analysis begins with a detailed overview of Metrocare Services's information like the linkedin page: https://www.linkedin.com/company/metrocare-services, the number of followers: 7601, the industry type: Hospitals and Health Care and the number of employees: 964 employees

After the initial compromise, the video explains how Rankiteo's incident engine converts technical details into a normalized incident score. The incident score before the incident was 765 and after the incident was 687 with a difference of -78 which is could be a good indicator of the severity and impact of the incident.

In the next step of the video, we will analyze in more details the incident and the impact it had on Metrocare Services and their customers.

Metrocare Services recently reported "Unauthorized Sharing of Protected Health Information at Metrocare Services", a noteworthy cybersecurity incident.

Metrocare Services, one of Dallas County’s largest mental health service providers, reported that the protected health information (PHI) of nearly 8,600 clients was shared without authorization.

The disruption is felt across the environment, and exposing First and last names, Medical record numbers and Appointment times, with nearly 8,600 records at risk.

In response, teams activated the incident response plan, moved swiftly to contain the threat with measures like Email deleted from inbox and trash folders of the personal account and Employee cooperation to remove unauthorized data, and stakeholders are being briefed through Public disclosure via media (NBC 5 DFW).

The case underscores how Completed (no evidence of further misuse), with advisories going out to stakeholders covering Public notification via media; no direct advisory mentioned.

Finally, we try to match the incident with the MITRE ATT&CK framework to see if there is any correlation between the incident and the MITRE ATT&CK framework.

The MITRE ATT&CK framework is a knowledge base of techniques and sub-techniques that are used to describe the tactics and procedures of cyber adversaries. It is a powerful tool for understanding the threat landscape and for developing effective defense strategies.

MITRE ATT&CK® Correlation Analysis

Rankiteo's analysis has identified several MITRE ATT&CK tactics and techniques associated with this incident, each with varying levels of confidence based on available evidence. Under the Initial Access tactic, the analysis identified Valid Accounts: Cloud Accounts (T1078.004) with moderate to high confidence (85%), supported by evidence indicating employee sent an encrypted email from their **work account** to their **personal email**. Under the Collection tactic, the analysis identified Automated Collection (T1119) with moderate to high confidence (75%), supported by evidence indicating email containing **protected health information (PHI)**—including **full names, medical record numbers, appointment details**. Under the Exfiltration tactic, the analysis identified Exfiltration Over Alternative Protocol: Exfiltration Over Unencrypted/Obfuscated Non-C2 Protocol (T1048.003) with high confidence (90%), with evidence including encrypted email ... later **shared on an unauthorized network**, and **data exfiltration such as Yes** (shared on unauthorized network) and Automated Exfiltration: Traffic Duplication (T1020.001) with moderate to high confidence (70%), supported by evidence indicating employee sent an encrypted email ... to their **personal email**. Under the Defense Evasion tactic, the analysis identified Impair Defenses: Disable or Modify Cloud Logs (T1562.008) with moderate confidence (60%), with evidence including email **deleted from inbox and trash folders** of the personal account, and no evidence of misuse beyond the unauthorized access by the employee. Under the Impact tactic, the analysis identified Cloud Service Dashboards: Cloud Storage Object Access (T1538.007) with moderate to high confidence (80%), with evidence including shared on an **unauthorized network**, and **sensitive mental health and developmental disability records**. These correlations help security teams understand the attack chain and develop appropriate defensive measures based on the observed tactics and techniques.

Sources & References