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Metrocare Services

Metrocare Services Vendor Cyber Rating & Cyber Score

metrocareservices.org
in
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ISO 27001
SOC 2 Type 1
SOC 2 Type 2
PCI DSS
HIPAA
GDPR

Metrocare is North Texas’ leader in mental health, developmental disability and substance abuse services. We nourish and transforms clients’ lives, so children and adults can feel safe, more resilient, in control and empowered. OUR OPPORTUNITIES Metrocare hires psychologists, psychiatrists, and Licensed Professional Counselors, with bilingual and Spanish-language skills being particularly valued. We also welcome individuals with lived experience who can add value to the lives of others. Additionally, we have robust research programs and are committed to training a new generation of mental health and disability professionals for careers in the public sector. OUR SERVICES Metrocare serves over 50,000 people annually. We provide adult


Metrocare Services A.I CyberSecurity Scoring

Incident Details
Metrocare Services
Company Information
Website:http://www.metrocareservices.org/
Employees number:964
Number of followers:7,601
NAICS:62
Industry Type:Hospitals and Health Care
Homepage:metrocareservices.org
Cyber Premium EstimationGet Supply Chain
Metrocare Services Risk Score (AI oriented)
Between 650 and 699
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Metrocare ServicesHospitals and Health Care
Updated:
01/04/2026
696/1000
Weak
B
AaaAaABaaBaBCaaCaC
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Metrocare Services Global Score (TPRM)
xxxx
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Metrocare ServicesHospitals and Health Care
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Findings

Metrocare Services
Metrocare ServicesWeak
Current Score
696B (WEAK)
01000
1 incidents
-78 avg impact
Incident timeline with MITRE ATT&CK tactics, techniques, and mitigations.
JULY 2026
701Before Incident
JUNE 2026
699Before Incident
MAY 2026
698Before Incident
APRIL 2026
697Before Incident
MARCH 2026
696Before Incident
FEBRUARY 2026
695Before Incident
JANUARY 2026
694Before Incident
DECEMBER 2025
691Before Incident
NOVEMBER 2025
691Before Incident
OCTOBER 2025
690Before Incident
SEPTEMBER 2025
765Before Incident
Breach
09 Sep 2025 • Metrocare Services
Metrocare Services

Unauthorized Sharing of Protected Health Information at Metrocare Services

687After Incident
HIGH-78
MET1493814112525
Metrocare Services, a major mental health service provider in Dallas County, experienced an unauthorized data exposure incident affecting nearly 8,600 clients. On September 9, an employee sent an encrypted email containing protected health information (PHI)—including full names, medical record numbers, appointment details, doctor names, and service costs—from their work account to their personal email, which was later shared on an unauthorized network. While Metrocare confirmed the email was deleted from both the inbox and trash folders, there was no evidence of misuse beyond the unauthorized access by the employee. The breach involved sensitive mental health and developmental disability records, posing risks of privacy violations and potential reputational harm. As the largest provider in the county, serving over 50,000 individuals annually, the incident highlights vulnerabilities in internal data handling, particularly concerning employee-driven leaks of confidential client information.
INCIDENT DETAILS -
TYPE
Data Breach / Unauthorized Disclosure
MOTIVATION
Unintentional (Likely accidental or negligent)
IMPACT
First and last namesMedical record numbersAppointment timesDoctors' namesDates, durations, and costs of servicesBrand Reputation Impact: Potential reputational harm due to unauthorized PHI disclosureLegal Liabilities: Possible HIPAA violations (not explicitly confirmed)Identity Theft Risk: Low (no evidence of misuse; data limited to PHI without financial identifiers)
DATA BREACH
Protected Health Information (PHI)Personally Identifiable Information (PII)Number Of Records Exposed: 8,600Sensitivity Of Data: High (healthcare-related PHI)Data Exfiltration: Yes (shared on unauthorized network)Data Encryption: Yes (email was encrypted)File Types Exposed: Email (containing structured client data)Personally Identifiable Information: Yes (names, medical record numbers, appointment details)
REFERENCES
Blog URLSource URL
AUGUST 2025
765Before Incident

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