What is the official website of HelpDesk ?

The official website of HelpDesk is http://www.helpdesk.com/.

What is HelpDesk's cybersecurity risk score?

HelpDesk has an AI-generated cybersecurity risk score of 753 out of 1000, indicating a Fair security posture according to Rankiteo's assessment.

How many security incidents has HelpDesk experienced?

According to Rankiteo, HelpDesk currently holds 0 security badges, indicating that no recognized compliance certifications are currently verified for the organization.

Has HelpDesk been affected by any supply chain cyber incidents ?

According to Rankiteo, HelpDesk has been affected by a supply chain cyber incident involving LiveChat, with the incident ID LIVPAY1773735888.

Does HelpDesk have SOC 2 Type 1 certification ?

According to Rankiteo, HelpDesk is not certified under SOC 2 Type 1.

Does HelpDesk have SOC 2 Type 2 certification ?

According to Rankiteo, HelpDesk does not hold a SOC 2 Type 2 certification.

Does HelpDesk comply with GDPR ?

According to Rankiteo, HelpDesk is not listed as GDPR compliant.

Does HelpDesk have PCI DSS certification ?

According to Rankiteo, HelpDesk does not currently maintain PCI DSS compliance.

Does HelpDesk comply with HIPAA ?

According to Rankiteo, HelpDesk is not compliant with HIPAA regulations.

Does HelpDesk have ISO 27001 certification ?

According to Rankiteo,HelpDesk is not certified under ISO 27001, indicating the absence of a formally recognized information security management framework.

Which industry does HelpDesk operate in ?

HelpDesk operates primarily in the Software Development industry.

How many employees does HelpDesk have ?

HelpDesk employs approximately None employees people worldwide.

Does HelpDesk own any subsidiaries ?

HelpDesk presently has no subsidiaries across any sectors.

How many LinkedIn followers does HelpDesk have ?

HelpDesk's official LinkedIn profile has approximately 1,540 followers.

What is the NAICS classification code for HelpDesk ?

HelpDesk is classified under the NAICS code 5112, which corresponds to Software Publishers.

Does HelpDesk have a Crunchbase profile ?

No, HelpDesk does not have a profile on Crunchbase.

Does HelpDesk have a LinkedIn profile ?

Yes, HelpDesk maintains an official LinkedIn profile, which is actively utilized for branding and talent engagement, which can be accessed here: https://www.linkedin.com/company/helpdeskcom.

How many cybersecurity incidents has HelpDesk experienced ?

As of September 1, 2026, Rankiteo reports that HelpDesk has experienced 1 cybersecurity incidents.

How many peer or competitor companies does HelpDesk have ?

HelpDesk has an estimated 30,772 peer or competitor companies worldwide.

What types of cybersecurity incidents has HelpDesk faced ?

Incident Types: The types of cybersecurity incidents that have occurred include Cyber Attack.

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HelpDesk

Boost Score +25 with badge (5 left)

753

/1000

Fair

778

/1000

Fair

HelpDesk Vendor Cyber Rating & Cyber Score

helpdesk.com

Add Your Compliance Badge

HelpDesk is a solution designed to simplify how your team handles customer communication. Personalized and precise messages will upgrade your customer experience. HelpDesk gives you the tools you need to manage your communication, such as: - Using tags to label your tickets and manage feedback. - Browsing the archive to find additional information about the customer. - Using private notes to communicate within the team faster. - Easily identifying the team member in touch with the customer using the archive. - Keeping your data safe – HelpDesks encrypts your data with a 256-bit SSL protocol. And much more... With HelpDesk, making your customers happy is more manageable and requires less effort. Try a free trial: https://bit.ly/3AesTBx

HelpDesk A.I CyberSecurity Scoring

Scoring History

HelpDesk

HelpDesk CyberSecurity News & History

Past Incidents

Attack Types

Entity

Type

Severity

Impact

Seen

Blog Details

Supply Chain Source

Incident Details

View

LiveChat

Cyber Attack

3/2026

LiveChat

LIVPAY177373588...

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A.I.

HelpDesk Company Scoring based on AI Models

Cyber Incidents Likelihood 3 - 6 - 9 months

Actual

Prediction

Incident Predictions locked

Access Monitoring Plan

A.I Risk Score Likelihood 3 - 6 - 9 months

Actual

Prediction A

Prediction B

Prediction C

Prediction D

A.I. Risk Score Predictions locked

Access Monitoring Plan

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Underwriter Stats for HelpDesk

Incidents vs Software Development Industry Avg (This Year)

No incidents recorded for HelpDesk in 2026.

Incidents vs All-Companies Average (This Year)

No incidents recorded for HelpDesk in 2026.

Incident Types HelpDesk vs Software Development Industry Avg (This Year)

No incidents recorded for HelpDesk in 2026.

Incident History - HelpDesk (X = Date, Y = Severity)

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SUBSIDIARY

HelpDesk Subsidiaries

HelpDesk

Software Development

Website: http://www.helpdesk.com/

Company Size: 201-500 employees

TextSoftware Development

ChatBotSoftware Development

LiveChatSoftware Development

KnowledgeBaseIT Services and IT Consulting

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HelpDesk Similar Companies

Baidu, Inc.

baidu.com

Baidu is a leading AI company with strong Internet foundation, driven by our mission to “make the complicated world simpler through technology”. Founded in 2000 as a search engine platform, we were an early adopter of artificial intelligence in 2010. Since then, we have established a full AI stack, from deep learning frameworks to models and applications, with industry-leading self-developed technology at every level. Over the past two decades, we have built a diversified portfolio of products and services, spanning an ecosystem of hundreds of millions of users, millions of developers, and hundreds of thousands of enterprises. We have now integrated our leading AI capabilities into our offerings, driving innovative use cases. Join us to shape the future of AI and technology. For media inquiries, contact us at [email protected]. For career opportunities, visit https://talent.baidu.com/static/index.html

Wolt

wolt.com

Wolt is a Helsinki-based technology company with a mission to bring joy, simplicity and earnings to the neighborhoods of the world. Wolt develops a local commerce platform that connects people looking to order food, groceries, and other goods with people interested in selling and delivering them. Wolt was founded in 2014 and joined forces with DoorDash (NASDAQ: DASH) in 2022. Together, we operate in more than 30 countries today.

NetSuite

netsuite.com

Founded in 1998, Oracle NetSuite is the world’s first cloud computing company and the leader in AI-powered cloud enterprise resource planning (ERP) and business management software. NetSuite provides an AI-powered, unified cloud business system that helps organizations manage core business functions in a single system. These include financial management, inventory and supply chain management, CRM, field service management, human resources (HR), professional services automation (PSA), and omnichannel commerce. Businesses use NetSuite to gain real-time visibility into operations, automate financial processes, improve reporting and analytics, and make faster, data-driven decisions using built-in AI capabilities. With more than 25 years of experience in cloud software, NetSuite supports over 43,000 organizations in 220 countries and territories, ranging from startups to global enterprises. NetSuite is commonly used by entrepreneurs, executives, finance operations leaders, and more who need scalable, flexible, and integrated business management solutions to drive efficiency and growth.

Sage

sage.com

At Sage, we knock down barriers with information, insights, and tools to help your business flow. We provide businesses with software and services that are simple and easy to use, as we work with you to give you that feeling of confidence. Customers trust our Payroll, HR, and Finance software to make business flow with ease. From our local network of experts to our ever-growing partnerships, we are on hand to give you all the insights you need to thrive. 💚

Shopify

cb shopify.com

Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Shopify powers millions of businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more. Find all our jobs here: www.shopify.com/careers

Nielsen

cb nlsn.co

Nielsen shapes the world’s media and content as a global leader in audience insights, data and analytics. Through our understanding of people and their behaviors across all channels and platforms, we empower our clients with independent and actionable intelligence so they can connect and engage with their audiences—now and into the future. Nielsen operates around the world in more than 55 countries. Learn more at http://nlsn.co/6006JMfty and connect with us on social media (LinkedIn, Twitter, Facebook and Instagram).

Amazon

cb aboutamazon.com

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

Lazada

lazada.com

About Lazada Group Founded in 2012, Lazada Group is the leading eCommerce platform in Southeast Asia. We are accelerating progress in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam through commerce and technology. With the largest logistics and payments networks in the region, Lazada is a part of our consumers’ daily lives in the region and we aim to serve 300 million shoppers by 2030. Since 2016, Lazada is the Southeast Asia flagship platform of the Alibaba Group powered by its cutting-edge technology infrastructure.

Trimble Inc.

trimble.com

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. For more information about Trimble (Nasdaq: TRMB), visit: www.trimble.com.

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NEWS

HelpDesk CyberSecurity News

Latest updates, reports, and threat intel affecting the global network.

March 27, 2026 07:56 PM

Ulster County IT Support: Managed Cybersecurity & Phone System Services Expanded

Fisch Solutions ((845) 237-0000) announced an expansion of its local managed IT services across Ulster County, delivering same-day on-site...

Read Article

March 12, 2026 07:00 AM

SolarWinds Web Help Desk Deserialization Vulnerability Enables Command Execution

Cybersecurity authorities have flagged a severe security flaw in SolarWinds Web Help Desk that requires immediate attention from system...

Read Article

February 25, 2026 08:00 AM

SLH Offers $500–$1,000 Per Call to Recruit Women for IT Help Desk Vishing Attacks

The notorious cybercrime collective known as Scattered LAPSUS$ Hunters (SLH) has been observed offering financial incentives to recruit...

Read Article

February 09, 2026 08:00 AM

Threat actors target SolarWinds Web Help Desk flaw

Threat actors target SolarWinds Web Help Desk flaw. Researchers say hackers are using remote monitoring and other tools in compromised...

Read Article

February 09, 2026 08:00 AM

SolarWinds Web Help Desk Exploited for RCE in Multi-Stage Attacks on Exposed Servers

Microsoft links SolarWinds WHD exploits to RCE, lateral movement, and domain compromise in multi-stage attacks.

Read Article

February 08, 2026 08:00 AM

Active Exploitation of SolarWinds Web Help Desk (CVE-2025-26399)

Huntress has observed active exploitation of a deserialization and remote code execution against the SolarWinds Web Help Desk software...

Read Article

February 06, 2026 08:00 AM

Analysis of active exploitation of SolarWinds Web Help Desk

We are seeing exploitation of SolarWinds Web Help Desk via CVE‑2025‑40551 and CVE‑2025‑40536 that can lead to domain compromise;...

Read Article

February 05, 2026 08:00 AM

Ukraine tightens controls on Starlink, ESXi flaw exploited, SolarWinds Web Help Desk under attack

Ukraine tightens controls on Starlink terminals, VMware ESXi flaw now exploited, SolarWinds Web Help Desk bug under attack.

Read Article

February 05, 2026 08:00 AM

Critical flaw in SolarWinds Web Help Desk under exploitation

Critical flaw in SolarWinds Web Help Desk under exploitation. The vulnerability could allow an attacker to achieve remote code execution. ... A...

Read Article

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CVE

Latest

Global CVEs (Not Company-Specific)

CVE-2026-83524

SUMMARY

A security vulnerability has been detected in RedPort Optimizer wXa-203, Optimizer wXa-213 and Optimizer wXa-223 up to 20260704. This impacts the function exec of the file /xgatev1/system/datetime.php of the component System Clock. The manipulation leads to command injection. The attack may be initiated remotely. The exploit has been disclosed publicly and may be used. The vendor was contacted early about this disclosure but did not respond in any way.

Published

Date2026-08-31

Updated

Date2026-08-31

RISK INFORMATION (Score: 9.9)

cvss2

Base Score: 9.0

Complexity: LOW

AV:N/AC:L/Au:S/C:C/I:C/A:C

cvss3

Base Score: 9.9

Complexity: LOW

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H

cvss4

Base Score: 8.6

Complexity: LOW

CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:P/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X

Impact Score

Exploitability

3.1

REFERENCES

CVE-2026-82971

SUMMARY

A vulnerability was determined in QVidium Opera11 3.3.2a26-Ax4x-opera11. This affects an unknown part of the file /cgi-bin/net_tr.cgi of the component CGI Script. This manipulation of the argument ipaddr causes command injection. The attack may be initiated remotely. The exploit has been publicly disclosed and may be utilized. The vendor explains: "QVidium has now closed its doors and no longer will be able to sell products or provide support." This vulnerability only affects products that are no longer supported by the maintainer.

Published

Date2026-08-31

Updated

Date2026-08-31

RISK INFORMATION (Score: 10)

cvss2

Base Score: 10.0

Complexity: LOW

AV:N/AC:L/Au:N/C:C/I:C/A:C

cvss3

Base Score: 10.0

Complexity: LOW

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:H/I:H/A:H

cvss4

Base Score: 9.3

Complexity: LOW

CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:P/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X

Impact Score

Exploitability

3.9

REFERENCES

CVE-2026-82957

SUMMARY

A vulnerability was found in hyperledger-firefly firefly up to 1.4.0. The impacted element is the function ValidateOptions of the file internal/events/webhooks/webhooks.go of the component Webhook Subscription. Performing a manipulation of the argument url results in server-side request forgery. Remote exploitation of the attack is possible. The exploit has been made public and could be used. The vendor was contacted early about this disclosure but did not respond in any way.

Published

Date2026-08-31

Updated

Date2026-08-31

RISK INFORMATION (Score: 7.3)

cvss2

Base Score: 7.5

Complexity: LOW

AV:N/AC:L/Au:N/C:P/I:P/A:P

cvss3

Base Score: 7.3

Complexity: LOW

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:L

cvss4

Base Score: 5.5

Complexity: LOW

CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:L/VI:L/VA:L/SC:N/SI:N/SA:N/E:P/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X

Impact Score

3.4

Exploitability

3.9

REFERENCES

CVE-2026-82954

SUMMARY

A vulnerability was detected in Dokploy up to 0.29.7. This issue affects the function writeTraefikConfigInPath of the file packages/server/src/utils/traefik/application.ts of the component Settings. The manipulation of the argument path results in path traversal. The attack can be launched remotely. The exploit is now public and may be used. The vendor was contacted early about this disclosure but did not respond in any way.

Published

Date2026-08-31

Updated

Date2026-08-31

RISK INFORMATION (Score: 9.9)

cvss2

Base Score: 9.0

Complexity: LOW

AV:N/AC:L/Au:S/C:C/I:C/A:C

cvss3

Base Score: 9.9

Complexity: LOW

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H

cvss4

Base Score: 8.6

Complexity: LOW

CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:P/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X

Impact Score

Exploitability

3.1

REFERENCES

CVE-2026-82922

SUMMARY

A security vulnerability has been detected in ShopEx ECShop up to 2.5.1. This vulnerability affects the function flow_update_cart of the file /flow.php?step=update_cart. The manipulation of the argument rec_id leads to sql injection. The attack can be initiated remotely. The exploit has been disclosed publicly and may be used. The vendor was contacted early about this disclosure but did not respond in any way.

Published

Date2026-08-31

Updated

Date2026-08-31

RISK INFORMATION (Score: 7.3)

cvss2

Base Score: 7.5

Complexity: LOW

AV:N/AC:L/Au:N/C:P/I:P/A:P

cvss3

Base Score: 7.3

Complexity: LOW

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:L

cvss4

Base Score: 5.5

Complexity: LOW

CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:L/VI:L/VA:L/SC:N/SI:N/SA:N/E:P/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X

Impact Score

3.4

Exploitability

3.9

REFERENCES

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MEASURE

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Incident

Finding

Grade

Digital Assets

Every week, Rankiteo analyzes billions of signals to give organizations a sharper, faster view of emerging risks. With deeper, more actionable intelligence at their fingertips, security teams can outpace threat actors, respond instantly to Zero-Day attacks, and dramatically shrink their risk exposure window.

These are some of the factors we use to calculate the overall score:

Network SecurityIdentify exposed access points, detect misconfigured SSL certificates, and uncover vulnerabilities across the network infrastructure.

SBOM (Software Bill of Materials)Gain visibility into the software components used within an organization to detect vulnerabilities, manage risk, and ensure supply chain security.

CMDB (Configuration Management Database)Monitor and manage all IT assets and their configurations to ensure accurate, real-time visibility across the company's technology environment.

Threat IntelligenceLeverage real-time insights on active threats, malware campaigns, and emerging vulnerabilities to proactively defend against evolving cyberattacks.

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