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Analyze » Troops (Acquired by Salesforce - July 2022) » TRO1793417112225

Incident Score: Analysis & Impact (TRO1793417112225)

The details regarding individual company incidents & reports gives you full view from every side.

Rankiteo Score Impact Analysis

Rankiteo Incident Impact-64
Company Score Before Incident751 / 1000
Company Score After Incident687 / 1000
Company LinkView Troops (Acquired by Salesforce - July 2022) Profile
INCIDENT NUMBERTRO1793417112225
Type of Cyber IncidentBreach
ATTACK VECTORCompromised OAuth Tokens, Third-Party Application (Gainsight), VPN/Proxy Evasion (Mullvad, Surfshark, Proton, Tor, etc.)
DATA EXPOSEDSensitive customer data from over...
INCIDENT DATE22/10/2025
STATUSOngoing (collaboration with Mandiant and Google)

Key Highlights From The Incident Analysis

  • Timeline of Troops (Acquired by Salesforce - July 2022)'s Breach and lateral movement inside company's environment.
  • Overview of affected data sets, including SSNs and PHI, and why they materially increase incident severity.
  • How Rankiteo’s incident engine converts technical details into a normalized incident score.
  • How this cyber incident impacts Troops (Acquired by Salesforce - July 2022) Rankiteo cyber scoring and cyber rating.
  • Rankiteo’s MITRE ATT&CK correlation analysis for this incident, with associated confidence level.

Full Incident Analysis Transcript

In this Rankiteo incident briefing, we review the Troops (Acquired by Salesforce - July 2022) breach identified under incident ID TRO1793417112225.

The analysis begins with a detailed overview of Troops (Acquired by Salesforce - July 2022)'s information like the linkedin page: https://www.linkedin.com/company/troops, the number of followers: 4531, the industry type: Software Development and the number of employees: 18 employees

After the initial compromise, the video explains how Rankiteo's incident engine converts technical details into a normalized incident score. The incident score before the incident was 751 and after the incident was 687 with a difference of -64 which is could be a good indicator of the severity and impact of the incident.

In the next step of the video, we will analyze in more details the incident and the impact it had on Troops (Acquired by Salesforce - July 2022) and their customers.

On 20 November 2025, Salesforce disclosed Data Breach, Unauthorized Access and Third-Party Compromise issues under the banner "Unauthorized Access to Salesforce Customer Data via Compromised Gainsight Applications".

Salesforce disclosed a security incident involving unauthorized access to customer data through compromised Gainsight-published applications.

The disruption is felt across the environment, affecting Salesforce customer instances accessed via Gainsight integration and Gainsight-published applications on Salesforce AppExchange, and exposing Sensitive customer data from over 200 organizations.

In response, teams activated the incident response plan, moved swiftly to contain the threat with measures like Disabled all Gainsight-published application connections (2025-11-20), Revoked affected OAuth tokens and Removed compromised applications from Salesforce AppExchange, and began remediation that includes Ongoing investigation with Mandiant/Google, Token audits and revocations for customers and Monitoring for anomalous activity, while recovery efforts such as Restoration of Gainsight integrations pending security validation continue, and stakeholders are being briefed through Direct notifications to affected organizations, Public disclosure via security advisories and Updates on Google News, LinkedIn, and X (Twitter).

The case underscores how Ongoing (collaboration with Mandiant and Google), teams are taking away lessons such as Third-party SaaS integrations introduce significant risk even for secure platforms like Salesforce, OAuth token management requires rigorous auditing and least-privilege enforcement and Threat actors increasingly exploit trusted vendor relationships (e.g., Gainsight, Salesloft) for lateral movement, and recommending next steps like Audit all connected third-party applications and OAuth token permissions, Revoke tokens for unused or suspicious integrations and Implement continuous monitoring for anomalous activity (e.g., unexpected user agents, VPN/proxy traffic), with advisories going out to stakeholders covering Direct notifications to affected customers; public updates via Salesforce Trust site.

Finally, we try to match the incident with the MITRE ATT&CK framework to see if there is any correlation between the incident and the MITRE ATT&CK framework.

The MITRE ATT&CK framework is a knowledge base of techniques and sub-techniques that are used to describe the tactics and procedures of cyber adversaries. It is a powerful tool for understanding the threat landscape and for developing effective defense strategies.

MITRE ATT&CK® Correlation Analysis

Rankiteo's analysis has identified several MITRE ATT&CK tactics and techniques associated with this incident, each with varying levels of confidence based on available evidence. Under the Initial Access tactic, the analysis identified Valid Accounts: Cloud Accounts (T1078.004) with high confidence (95%), with evidence including exploitation of compromised OAuth tokens in Gainsight-published applications, and no vulnerability in Salesforce platform itself; third-party OAuth token misuse and Trusted Relationship (T1199) with high confidence (90%), with evidence including exploiting trusted SaaS integrations (Gainsight-Salesforce), and mirrors attacks on Salesloft-Drift integrations. Under the Persistence tactic, the analysis identified Account Manipulation: Additional Cloud Credentials (T1098.003) with moderate to high confidence (85%), with evidence including compromised OAuth tokens retained access until revoked (Nov 20), and tokens used for unauthorized access between Nov 16–19. Under the Defense Evasion tactic, the analysis identified Proxy: External Proxy (T1090.004) with high confidence (95%), with evidence including vPNs (Mullvad, Surfshark, Proton, Tor) and proxy services (IProxyShop, ProxySeller), and custom user agents (e.g., *Salesforce-Multi-Org-Fetcher/1.0*) to evade detection, Valid Accounts: Cloud Accounts (T1078.004) with high confidence (90%), supported by evidence indicating abused legitimate OAuth tokens to blend in with normal traffic, and Hide Artifacts: Email Hiding Rules (T1564.008) with moderate to high confidence (70%), supported by evidence indicating high operational security by rotating VPNs/proxies to avoid detection. Under the Credential Access tactic, the analysis identified Unsecured Credentials: Cloud Instance Metadata API (T1552.007) with moderate to high confidence (75%), with evidence including oAuth tokens likely harvested from misconfigured Gainsight applications, and no Salesforce vulnerability; tokens compromised via third-party and Steal Application Access Token (T1528) with high confidence (95%), with evidence including exploitation of compromised OAuth tokens in Gainsight apps, and tokens revoked post-breach (Nov 20). Under the Discovery tactic, the analysis identified System Information Discovery (T1082) with moderate to high confidence (80%), with evidence including reconnaissance activities beginning October 23, 2025, and intensive unauthorized access between Nov 16–19 and File and Directory Discovery (T1083) with moderate to high confidence (75%), supported by evidence indicating high-value targets such as Salesforce customer instances with Gainsight integration. Under the Collection tactic, the analysis identified Data from Local System (T1005) with high confidence (90%), with evidence including sensitive customer data from over 200 organizations exposed, and data likely exfiltrated (ShinyHunters modus operandi) and Data from Cloud Storage: Customer Data (T1213.002) with high confidence (95%), with evidence including unauthorized access to Salesforce customer instances via Gainsight, and business-critical customer success data compromised. Under the Exfiltration tactic, the analysis identified Exfiltration Over Alternative Protocol: Exfiltration Over Unencrypted/Obfuscated Non-C2 Protocol (T1048.003) with moderate to high confidence (85%), with evidence including vPN/proxy evasion (Tor, Mullvad) likely used for exfiltration, and data sold on dark web (high probability) and Automated Exfiltration: Traffic Duplication (T1020.001) with moderate to high confidence (80%), with evidence including intensive unauthorized access between Nov 16–19, and custom user agent (*Salesforce-Multi-Org-Fetcher/1.0*) suggests automation. Under the Impact tactic, the analysis identified Data Destruction (T1485) with lower confidence (30%), supported by evidence indicating no explicit destruction mentioned; data theft focus and Resource Hijacking: Cloud Resources (T1496.002) with moderate to high confidence (70%), with evidence including gainsight integrations disabled, causing operational disruption, and customers unable to reconnect until security validation. Under the Lateral Movement tactic, the analysis identified Account Manipulation: Additional Cloud Credentials (T1098.003) with moderate to high confidence (80%), with evidence including tokens potentially used to move between customer instances, and multi-org fetcher user agent implies cross-tenant access. These correlations help security teams understand the attack chain and develop appropriate defensive measures based on the observed tactics and techniques.

Sources & References