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Analyze » Salesforce » SALGOO1781576985

Incident Score: Analysis & Impact (SALGOO1781576985)

The details regarding individual company incidents & reports gives you full view from every side.

Rankiteo Score Impact Analysis

Rankiteo Incident Impact-45
Company Score Before Incident828 / 1000
Company Score After Incident783 / 1000
INCIDENT NUMBERSALGOO1781576985
Type of Cyber IncidentBreach
ATTACK VECTORPhishing, Infostealer Malware, Third-Party Vulnerabilities, Social Engineering (Vishing), Unsecured Database
DATA EXPOSEDGmail Credentials (Plaintext Passwords), Business...
INCIDENT DATE31/12/2013
STATUSOngoing (For Some Incidents)

Key Highlights From The Incident Analysis

  • Timeline of Salesforce's Breach and lateral movement inside company's environment.
  • Overview of affected data sets, including SSNs and PHI, and why they materially increase incident severity.
  • How Rankiteo’s incident engine converts technical details into a normalized incident score.
  • How this cyber incident impacts Salesforce Rankiteo cyber scoring and cyber rating.
  • Rankiteo’s MITRE ATT&CK correlation analysis for this incident, with associated confidence level.

Full Incident Analysis Transcript

In this Rankiteo incident briefing, we review the Salesforce breach identified under incident ID SALGOO1781576985.

The analysis begins with a detailed overview of Salesforce's information like the linkedin page: https://www.linkedin.com/company/salesforce, the number of followers: 6652548, the industry type: Software Development and the number of employees: 85366 employees

After the initial compromise, the video explains how Rankiteo's incident engine converts technical details into a normalized incident score. The incident score before the incident was 828 and after the incident was 783 with a difference of -45 which is could be a good indicator of the severity and impact of the incident.

In the next step of the video, we will analyze in more details the incident and the impact it had on Salesforce and their customers.

Google (Gmail) recently reported "Gmail-Related Data Exposures: A Timeline of Major Incidents and Their Impact", a noteworthy cybersecurity incident.

Over the years, Gmail accounts have been repeatedly targeted in large-scale credential exposures, though not all incidents stem from direct breaches of Google’s systems.

The disruption is felt across the environment, affecting User Devices (via Malware) and Third-Party Services (Salesforce, Unsecured Databases), and exposing Gmail Credentials (Plaintext Passwords), Business Contact Data and OAuth Tokens, with nearly ['5 Million (2014)', '183 Million Email Addresses (2025)', '48 Million Gmail Accounts (2026)'] records at risk.

In response, teams activated the incident response plan, moved swiftly to contain the threat with measures like Account Lockouts, Password Resets and OAuth Token Revocation, and began remediation that includes Security Recommendations Reinforced and Phishing/Vishing Awareness Campaigns, and stakeholders are being briefed through Public Statements (Google) and User Warnings (Phishing/Vishing Surge).

The case underscores how Ongoing (For Some Incidents), teams are taking away lessons such as Third-party vulnerabilities and user devices are critical attack vectors, Credential reuse and infostealer malware pose persistent risks and Unsecured databases can lead to large-scale exposures, and recommending next steps like Enforce multi-factor authentication (MFA) for all accounts, Monitor for credential dumps and infostealer activity and Secure third-party integrations with strict access controls, with advisories going out to stakeholders covering Warnings to Businesses About Phishing/Vishing Surges (2025 Salesforce Breach).

Finally, we try to match the incident with the MITRE ATT&CK framework to see if there is any correlation between the incident and the MITRE ATT&CK framework.

The MITRE ATT&CK framework is a knowledge base of techniques and sub-techniques that are used to describe the tactics and procedures of cyber adversaries. It is a powerful tool for understanding the threat landscape and for developing effective defense strategies.

MITRE ATT&CK® Correlation Analysis

Rankiteo's analysis has identified several MITRE ATT&CK tactics and techniques associated with this incident, each with varying levels of confidence based on available evidence. Under the Initial Access tactic, the analysis identified Phishing (T1566) with high confidence (90%), with evidence including phishing attacks and breaches at third-party sites, and phishing listed as attack vector, Phishing: Vishing (T1566.004) with moderate to high confidence (80%), supported by evidence indicating voice phishing (vishing) call to trick a Google employee, and Trusted Relationship (T1199) with moderate to high confidence (70%), with evidence including third-Party Vulnerabilities listed as attack vector, and salesforce database compromise. Under the Execution tactic, the analysis identified User Execution: Malicious File (T1204.002) with moderate to high confidence (80%), with evidence including malware...logs credentials from infected devices, and infostealer Malware listed as attack vector. Under the Credential Access tactic, the analysis identified OS Credential Dumping (T1003) with high confidence (90%), supported by evidence indicating infostealer malware...logs credentials from infected devices, Steal Application Access Token (T1528) with moderate to high confidence (80%), supported by evidence indicating oAuth tokens for a Google Workspace integration compromised, and Credentials from Password Stores (T1555) with moderate to high confidence (70%), supported by evidence indicating plaintext passwords posted on a Russian Bitcoin forum. Under the Collection tactic, the analysis identified Data from Local System (T1005) with high confidence (90%), supported by evidence indicating infostealer malware...logs credentials from infected devices and Data from Information Repositories (T1213) with moderate to high confidence (80%), supported by evidence indicating salesforce database used for advertiser communications compromised. Under the Exfiltration tactic, the analysis identified Exfiltration Over C2 Channel (T1041) with moderate to high confidence (80%), with evidence including data exfiltration such as true, and 3.5-terabyte dataset containing 183M email addresses and Transfer Data to Cloud Account (T1537) with moderate confidence (60%), with evidence including data sold on dark web, and aggregated credential dumps traded on underground forums. Under the Defense Evasion tactic, the analysis identified Valid Accounts (T1078) with moderate to high confidence (80%), with evidence including gmail credentials (plaintext passwords) exposed, and oAuth tokens compromised and Subvert Trust Controls: Gatekeeper Bypass (T1553.001) with moderate confidence (60%), supported by evidence indicating malware installed via vishing call to Google employee. Under the Impact tactic, the analysis identified Data Destruction (T1485) with lower confidence (30%), supported by evidence indicating no direct evidence, but account lockouts and password resets imply impact and Account Access Removal (T1531) with moderate to high confidence (70%), supported by evidence indicating google locked affected accounts and enforced password resets. These correlations help security teams understand the attack chain and develop appropriate defensive measures based on the observed tactics and techniques.

Initial Access
Phishing (90%)
Phishing: Vishing (80%)
Trusted Relationship (70%)
Execution
User Execution: Malicious File (80%)
Credential Access
OS Credential Dumping (90%)
Steal Application Access Token (80%)
Credentials from Password Stores (70%)
Collection
Data from Local System (90%)
Data from Information Repositories (80%)
Exfiltration
Exfiltration Over C2 Channel (80%)
Transfer Data to Cloud Account (60%)
Defense Evasion
Valid Accounts (80%)
Subvert Trust Controls: Gatekeeper Bypass (60%)
Impact
Data Destruction (30%)
Account Access Removal (70%)

Sources & References