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Analyze » Salesforce Experience Cloud » ENTSAL1773088371

Incident Score: Analysis & Impact (ENTSAL1773088371)

The details regarding individual company incidents & reports gives you full view from every side.

Rankiteo Score Impact Analysis

Rankiteo Incident Impact-63
Company Score Before Incident754 / 1000
Company Score After Incident691 / 1000
INCIDENT NUMBERENTSAL1773088371
Type of Cyber IncidentBreach
ATTACK VECTORMisconfigured Experience Cloud Sites
DATA EXPOSEDYes
INCIDENT DATE31/08/2025
STATUSOngoing

Key Highlights From The Incident Analysis

  • Timeline of Salesforce Experience Cloud's Breach and lateral movement inside company's environment.
  • Overview of affected data sets, including SSNs and PHI, and why they materially increase incident severity.
  • How Rankiteo’s incident engine converts technical details into a normalized incident score.
  • How this cyber incident impacts Salesforce Experience Cloud Rankiteo cyber scoring and cyber rating.
  • Rankiteo’s MITRE ATT&CK correlation analysis for this incident, with associated confidence level.

Full Incident Analysis Transcript

In this Rankiteo incident briefing, we review the Salesforce Experience Cloud breach identified under incident ID ENTSAL1773088371.

The analysis begins with a detailed overview of Salesforce Experience Cloud's information like the linkedin page: https://www.linkedin.com/company/salesforce-experience-cloud, the number of followers: 3848, the industry type: Software Development and the number of employees: None employees

After the initial compromise, the video explains how Rankiteo's incident engine converts technical details into a normalized incident score. The incident score before the incident was 754 and after the incident was 691 with a difference of -63 which is could be a good indicator of the severity and impact of the incident.

In the next step of the video, we will analyze in more details the incident and the impact it had on Salesforce Experience Cloud and their customers.

A newly reported cybersecurity incident, "Salesforce Customers Targeted in Data Theft Campaign via Misconfigured Experience Cloud Sites", has drawn attention.

Salesforce has issued a warning about hackers exploiting misconfigured Experience Cloud platforms, which inadvertently grant guest users excessive data access.

The disruption is felt across the environment, affecting Salesforce Experience Cloud platforms, and exposing Yes.

In response, moved swiftly to contain the threat with measures like Disabling guest access to public APIs, Removing the API Enabled setting from guest profiles and Setting org-wide defaults to Private for external access, and began remediation that includes Auditing and restricting guest access to the principle of least privilege, Designating a Security Contact for rapid notifications and Monitoring for unusual access patterns.

The case underscores how Ongoing, and recommending next steps like Audit and restrict guest access to the principle of least privilege, Disable guest access to public APIs and remove the API Enabled setting from guest profiles and Set org-wide defaults to Private for external access.

Finally, we try to match the incident with the MITRE ATT&CK framework to see if there is any correlation between the incident and the MITRE ATT&CK framework.

The MITRE ATT&CK framework is a knowledge base of techniques and sub-techniques that are used to describe the tactics and procedures of cyber adversaries. It is a powerful tool for understanding the threat landscape and for developing effective defense strategies.

MITRE ATT&CK® Correlation Analysis

Rankiteo's analysis has identified several MITRE ATT&CK tactics and techniques associated with this incident, each with varying levels of confidence based on available evidence. Under the Initial Access tactic, the analysis identified Exploit Public-Facing Application (T1190) with high confidence (90%), with evidence including exploiting misconfigured Experience Cloud platforms, and targeting the /s/sfsites/aura API endpoint and Valid Accounts: Default Accounts (T1078.001) with moderate to high confidence (80%), with evidence including inadvertently grant guest users excessive data access, and misconfigured guest user permissions. Under the Discovery tactic, the analysis identified Account Discovery: Domain Account (T1087.002) with moderate to high confidence (80%), with evidence including leveraging AuraInspector to scan for misconfigured instances, and user enumeration via Portal/Site User Visibility and Network Service Discovery (T1046) with moderate to high confidence (70%), with evidence including targeting the /s/sfsites/aura API endpoint, and scanning for misconfigured instances. Under the Credential Access tactic, the analysis identified Unsecured Credentials: Group Policy Preferences (T1552.006) with moderate confidence (60%), with evidence including excessive data access for guest users, and misconfigured guest access to public APIs. Under the Collection tactic, the analysis identified Data from Local System (T1005) with high confidence (90%), with evidence including data theft campaign via misconfigured Experience Cloud Sites, and 300–400 organizations compromised and Automated Collection (T1119) with moderate to high confidence (80%), with evidence including custom tool RapeForceV2.01.39 mimics AuraInspector, and bypassed 2,000-record query limit using sortBy parameter. Under the Exfiltration tactic, the analysis identified Exfiltration Over C2 Channel (T1041) with moderate to high confidence (80%), with evidence including shinyHunters claims ongoing data theft attacks, and alleged data exfiltration from 300–400 organizations and Transfer Data to Cloud Account (T1537) with moderate confidence (60%), with evidence including shinyHunters extortion gang claims responsibility, and potential dark web data sales. Under the Impact tactic, the analysis identified Defacement: Internal Defacement (T1491.001) with moderate confidence (50%), with evidence including potential brand reputation impact, and data theft campaign via misconfigured sites. Under the Defense Evasion tactic, the analysis identified Valid Accounts: Default Accounts (T1078.001) with moderate to high confidence (80%), with evidence including guest users with excessive data access, and misconfigured guest permissions and Impair Defenses: Disable or Modify Tools (T1562.001) with moderate confidence (60%), with evidence including bypassed Salesforce’s 2,000-record query limit, and sortBy parameter trick. These correlations help security teams understand the attack chain and develop appropriate defensive measures based on the observed tactics and techniques.

Initial Access
Exploit Public-Facing Application (90%)
Valid Accounts: Default Accounts (80%)
Discovery
Account Discovery: Domain Account (80%)
Network Service Discovery (70%)
Credential Access
Unsecured Credentials: Group Policy Preferences (60%)
Collection
Data from Local System (90%)
Automated Collection (80%)
Exfiltration
Exfiltration Over C2 Channel (80%)
Transfer Data to Cloud Account (60%)
Impact
Defacement: Internal Defacement (50%)
Defense Evasion
Valid Accounts: Default Accounts (80%)
Impair Defenses: Disable or Modify Tools (60%)

Sources & References