Incident Score: Analysis & Impact (COAROYALLBAN1770287800)
The details regarding individual company incidents & reports gives you full view from every side.
Rankiteo Score Impact Analysis
Key Highlights From The Incident Analysis
- Timeline of Royal Jordanian's Cyber Attack and lateral movement inside company's environment.
- Overview of affected data sets, including SSNs and PHI, and why they materially increase incident severity.
- How Rankiteo’s incident engine converts technical details into a normalized incident score.
- How this cyber incident impacts Royal Jordanian Rankiteo cyber scoring and cyber rating.
- Rankiteo’s MITRE ATT&CK correlation analysis for this incident, with associated confidence level.
Full Incident Analysis Transcript
In this Rankiteo incident briefing, we review the Royal Jordanian breach identified under incident ID COAROYALLBAN1770287800.
The analysis begins with a detailed overview of Royal Jordanian's information like the linkedin page: https://www.linkedin.com/company/royal-jordanian, the number of followers: 195560, the industry type: Airlines and Aviation and the number of employees: 4575 employees
After the initial compromise, the video explains how Rankiteo's incident engine converts technical details into a normalized incident score. The incident score before the incident was 769 and after the incident was 754 with a difference of -15 which is could be a good indicator of the severity and impact of the incident.
In the next step of the video, we will analyze in more details the incident and the impact it had on Royal Jordanian and their customers.
On 12 January 2026, a cybersecurity incident called "Sophisticated Voicemail-Themed Social Engineering Campaign Deploys Remote Access Tools" came to light.
A newly uncovered social engineering campaign is leveraging fake voicemail notifications to trick victims into installing remote access tools, granting attackers persistent control over compromised systems.
The disruption is felt across the environment, affecting 86 web properties compromised.
Formal response steps have not been shared publicly yet.
The case underscores how teams are taking away lessons such as The campaign highlights the effectiveness of psychological manipulation in social engineering attacks, combining familiar themes (voicemail notifications) with legitimate tools (Remotely RMM) to evade detection. Multi-stage deception, including audio playback as a distraction, reinforces the illusion of legitimacy, and recommending next steps like Organizations should enhance employee training to recognize social engineering tactics, implement strict controls on remote access tool installations, and monitor for unusual C2 server communications. Additionally, verifying the legitimacy of voicemail notifications and other routine communications can reduce risk.
Finally, we try to match the incident with the MITRE ATT&CK framework to see if there is any correlation between the incident and the MITRE ATT&CK framework.
The MITRE ATT&CK framework is a knowledge base of techniques and sub-techniques that are used to describe the tactics and procedures of cyber adversaries. It is a powerful tool for understanding the threat landscape and for developing effective defense strategies.
MITRE ATT&CK® Correlation Analysis
Rankiteo's analysis has identified several MITRE ATT&CK tactics and techniques associated with this incident, each with varying levels of confidence based on available evidence. Under the Initial Access tactic, the analysis identified Phishing: Spearphishing Link (T1566.002) with high confidence (90%), supported by evidence indicating victims receive communications directing them to compromised websites and Phishing (T1566) with high confidence (95%), with evidence including fake voicemail notifications to trick victims, and attack vector such as Phishing (Voicemail-Themed Lure). Under the Execution tactic, the analysis identified User Execution: Malicious File (T1204.002) with high confidence (90%), supported by evidence indicating victims unknowingly download a Windows BAT file disguised as an audio-related update and Command and Scripting Interpreter: Windows Command Shell (T1059.003) with moderate to high confidence (80%), with evidence including the BAT file installs Remotely RMM, and script displays benign update messages. Under the Persistence tactic, the analysis identified External Remote Services (T1133) with high confidence (90%), supported by evidence indicating installs Remotely RMM...into an attacker-controlled command-and-control server and Valid Accounts (T1078) with moderate to high confidence (70%), supported by evidence indicating granting attackers persistent control over compromised systems. Under the Defense Evasion tactic, the analysis identified Masquerading: Match Legitimate Name or Location (T1036.005) with high confidence (90%), with evidence including bAT file disguised as an audio-related update, and mimic legitimate voicemail notification pages and System Binary Proxy Execution (T1218) with moderate to high confidence (70%), supported by evidence indicating exploitation of legitimate tools (Remotely RMM) to evade detection. Under the Command and Control tactic, the analysis identified Remote Access Software (T1219) with high confidence (95%), supported by evidence indicating installs Remotely RMM...into an attacker-controlled C2 server. Under the Credential Access tactic, the analysis identified Adversary-in-the-Middle (T1557) with moderate to high confidence (70%), supported by evidence indicating persistent remote access...enabling...credential theft. Under the Exfiltration tactic, the analysis identified Exfiltration Over C2 Channel (T1041) with moderate to high confidence (80%), supported by evidence indicating persistent remote access...enabling data exfiltration. Under the Lateral Movement tactic, the analysis identified Exploitation of Remote Services (T1210) with moderate to high confidence (80%), supported by evidence indicating persistent remote access...enabling lateral movement. These correlations help security teams understand the attack chain and develop appropriate defensive measures based on the observed tactics and techniques.
Sources & References
- Royal Jordanian Rankiteo Cyber Incident Details: https://www.rankiteo.com/company/royal-jordanian/incident/COAROYALLBAN1770287800
- Royal Jordanian CyberSecurity Rating page: https://www.rankiteo.com/company/royal-jordanian
- Royal Jordanian Rankiteo Cyber Incident Blog Article: https://blog.rankiteo.com/coaroyallban1770287800-banner-bank-allsouth-federal-credit-union-coastal-credit-union-royal-credit-union-cyber-attack-january-2026/
- Royal Jordanian CyberSecurity Score History: https://www.rankiteo.com/company/royal-jordanian/history
- Royal Jordanian CyberSecurity Incident Source: https://gbhackers.com/voicemail-hack/
- Rankiteo A.I CyberSecurity Rating methodology: https://www.rankiteo.com/Images/rankiteo_algo.pdf
- Rankiteo TPRM Scoring methodology: https://static.rankiteo.com/model/rankiteo_tprm_methodology.pdf