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ProtoCall Services, Inc. is the nation’s leading third-party provider of specialty clinical call-center services and digital tools to the behavioral health field. Formally established in 1992, ProtoCall’s customers include community behavioral health providers, employee assistance programs, university counseling centers, and managed behavioral health organizations. ProtoCall answers calls on behalf of more than 350 organizations who all look to ProtoCall’s call center services and digital tools to provide a level of access and coverage that they typically could not otherwise afford. ProtoCall employs over 200 of the best and the brightest including at least 85 Masters and Doctorate Level clinicians. ProtoCall regularly receives accolades for our outstanding organizational culture. Most recently receiving the "Top Workplace 2022" award for the state of Oregon.

Protocall Services, Inc. A.I CyberSecurity Scoring

PSI

Company Details

Linkedin ID:

protocall-services-inc.

Employees number:

402

Number of followers:

3,095

NAICS:

62133

Industry Type:

Mental Health Care

Homepage:

protocallservices.com

IP Addresses:

0

Company ID:

PRO_1663921

Scan Status:

In-progress

AI scorePSI Risk Score (AI oriented)

Between 750 and 799

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PSI Mental Health Care
Updated:
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globalscorePSI Global Score (TPRM)

XXXX

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PSI Mental Health Care
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PSI Company CyberSecurity News & History

Past Incidents
0
Attack Types
0
No data available
Ailogo

PSI Company Scoring based on AI Models

Cyber Incidents Likelihood 3 - 6 - 9 months

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Incident Predictions locked
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A.I Risk Score Likelihood 3 - 6 - 9 months

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A.I. Risk Score Predictions locked
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statics

Underwriter Stats for PSI

Incidents vs Mental Health Care Industry Average (This Year)

No incidents recorded for Protocall Services, Inc. in 2026.

Incidents vs All-Companies Average (This Year)

No incidents recorded for Protocall Services, Inc. in 2026.

Incident Types PSI vs Mental Health Care Industry Avg (This Year)

No incidents recorded for Protocall Services, Inc. in 2026.

Incident History — PSI (X = Date, Y = Severity)

PSI cyber incidents detection timeline including parent company and subsidiaries

PSI Company Subsidiaries

SubsidiaryImage

ProtoCall Services, Inc. is the nation’s leading third-party provider of specialty clinical call-center services and digital tools to the behavioral health field. Formally established in 1992, ProtoCall’s customers include community behavioral health providers, employee assistance programs, university counseling centers, and managed behavioral health organizations. ProtoCall answers calls on behalf of more than 350 organizations who all look to ProtoCall’s call center services and digital tools to provide a level of access and coverage that they typically could not otherwise afford. ProtoCall employs over 200 of the best and the brightest including at least 85 Masters and Doctorate Level clinicians. ProtoCall regularly receives accolades for our outstanding organizational culture. Most recently receiving the "Top Workplace 2022" award for the state of Oregon.

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faq

Frequently Asked Questions

Explore insights on cybersecurity incidents, risk posture, and Rankiteo's assessments.

PSI CyberSecurity History Information

Official Website of Protocall Services, Inc.

The official website of Protocall Services, Inc. is http://www.protocallservices.com.

Protocall Services, Inc.’s AI-Generated Cybersecurity Score

According to Rankiteo, Protocall Services, Inc.’s AI-generated cybersecurity score is 757, reflecting their Fair security posture.

How many security badges does Protocall Services, Inc.’ have ?

According to Rankiteo, Protocall Services, Inc. currently holds 0 security badges, indicating that no recognized compliance certifications are currently verified for the organization.

Has Protocall Services, Inc. been affected by any supply chain cyber incidents ?

According to Rankiteo, Protocall Services, Inc. has not been affected by any supply chain cyber incidents, and no incident IDs are currently listed for the organization.

Does Protocall Services, Inc. have SOC 2 Type 1 certification ?

According to Rankiteo, Protocall Services, Inc. is not certified under SOC 2 Type 1.

Does Protocall Services, Inc. have SOC 2 Type 2 certification ?

According to Rankiteo, Protocall Services, Inc. does not hold a SOC 2 Type 2 certification.

Does Protocall Services, Inc. comply with GDPR ?

According to Rankiteo, Protocall Services, Inc. is not listed as GDPR compliant.

Does Protocall Services, Inc. have PCI DSS certification ?

According to Rankiteo, Protocall Services, Inc. does not currently maintain PCI DSS compliance.

Does Protocall Services, Inc. comply with HIPAA ?

According to Rankiteo, Protocall Services, Inc. is not compliant with HIPAA regulations.

Does Protocall Services, Inc. have ISO 27001 certification ?

According to Rankiteo,Protocall Services, Inc. is not certified under ISO 27001, indicating the absence of a formally recognized information security management framework.

Industry Classification of Protocall Services, Inc.

Protocall Services, Inc. operates primarily in the Mental Health Care industry.

Number of Employees at Protocall Services, Inc.

Protocall Services, Inc. employs approximately 402 people worldwide.

Subsidiaries Owned by Protocall Services, Inc.

Protocall Services, Inc. presently has no subsidiaries across any sectors.

Protocall Services, Inc.’s LinkedIn Followers

Protocall Services, Inc.’s official LinkedIn profile has approximately 3,095 followers.

NAICS Classification of Protocall Services, Inc.

Protocall Services, Inc. is classified under the NAICS code 62133, which corresponds to Offices of Mental Health Practitioners (except Physicians).

Protocall Services, Inc.’s Presence on Crunchbase

No, Protocall Services, Inc. does not have a profile on Crunchbase.

Protocall Services, Inc.’s Presence on LinkedIn

Yes, Protocall Services, Inc. maintains an official LinkedIn profile, which is actively utilized for branding and talent engagement, which can be accessed here: https://www.linkedin.com/company/protocall-services-inc..

Cybersecurity Incidents Involving Protocall Services, Inc.

As of January 22, 2026, Rankiteo reports that Protocall Services, Inc. has not experienced any cybersecurity incidents.

Number of Peer and Competitor Companies

Protocall Services, Inc. has an estimated 5,276 peer or competitor companies worldwide.

Protocall Services, Inc. CyberSecurity History Information

How many cyber incidents has Protocall Services, Inc. faced ?

Total Incidents: According to Rankiteo, Protocall Services, Inc. has faced 0 incidents in the past.

What types of cybersecurity incidents have occurred at Protocall Services, Inc. ?

Incident Types: The types of cybersecurity incidents that have occurred include .

Additional Questions

cve

Latest Global CVEs (Not Company-Specific)

Description

Backstage is an open framework for building developer portals, and @backstage/backend-defaults provides the default implementations and setup for a standard Backstage backend app. Prior to versions 0.12.2, 0.13.2, 0.14.1, and 0.15.0, the `FetchUrlReader` component, used by the catalog and other plugins to fetch content from URLs, followed HTTP redirects automatically. This allowed an attacker who controls a host listed in `backend.reading.allow` to redirect requests to internal or sensitive URLs that are not on the allowlist, bypassing the URL allowlist security control. This is a Server-Side Request Forgery (SSRF) vulnerability that could allow access to internal resources, but it does not allow attackers to include additional request headers. This vulnerability is fixed in `@backstage/backend-defaults` version 0.12.2, 0.13.2, 0.14.1, and 0.15.0. Users should upgrade to this version or later. Some workarounds are available. Restrict `backend.reading.allow` to only trusted hosts that you control and that do not issue redirects, ensure allowed hosts do not have open redirect vulnerabilities, and/or use network-level controls to block access from Backstage to sensitive internal endpoints.

Risk Information
cvss3
Base: 3.5
Severity: HIGH
CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:C/C:L/I:N/A:N
Description

Backstage is an open framework for building developer portals, and @backstage/cli-common provides config loading functionality used by the backend and command line interface of Backstage. Prior to version 0.1.17, the `resolveSafeChildPath` utility function in `@backstage/backend-plugin-api`, which is used to prevent path traversal attacks, failed to properly validate symlink chains and dangling symlinks. An attacker could bypass the path validation via symlink chains (creating `link1 → link2 → /outside` where intermediate symlinks eventually resolve outside the allowed directory) and dangling symlinks (creating symlinks pointing to non-existent paths outside the base directory, which would later be created during file operations). This function is used by Scaffolder actions and other backend components to ensure file operations stay within designated directories. This vulnerability is fixed in `@backstage/backend-plugin-api` version 0.1.17. Users should upgrade to this version or later. Some workarounds are available. Run Backstage in a containerized environment with limited filesystem access and/or restrict template creation to trusted users.

Risk Information
cvss3
Base: 6.3
Severity: HIGH
CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:C/C:H/I:N/A:N
Description

Backstage is an open framework for building developer portals. Multiple Scaffolder actions and archive extraction utilities were vulnerable to symlink-based path traversal attacks. An attacker with access to create and execute Scaffolder templates could exploit symlinks to read arbitrary files via the `debug:log` action by creating a symlink pointing to sensitive files (e.g., `/etc/passwd`, configuration files, secrets); delete arbitrary files via the `fs:delete` action by creating symlinks pointing outside the workspace, and write files outside the workspace via archive extraction (tar/zip) containing malicious symlinks. This affects any Backstage deployment where users can create or execute Scaffolder templates. This vulnerability is fixed in `@backstage/backend-defaults` versions 0.12.2, 0.13.2, 0.14.1, and 0.15.0; `@backstage/plugin-scaffolder-backend` versions 2.2.2, 3.0.2, and 3.1.1; and `@backstage/plugin-scaffolder-node` versions 0.11.2 and 0.12.3. Users should upgrade to these versions or later. Some workarounds are available. Follow the recommendation in the Backstage Threat Model to limit access to creating and updating templates, restrict who can create and execute Scaffolder templates using the permissions framework, audit existing templates for symlink usage, and/or run Backstage in a containerized environment with limited filesystem access.

Risk Information
cvss3
Base: 7.1
Severity: HIGH
CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:C/C:H/I:N/A:L
Description

FastAPI Api Key provides a backend-agnostic library that provides an API key system. Version 1.1.0 has a timing side-channel vulnerability in verify_key(). The method applied a random delay only on verification failures, allowing an attacker to statistically distinguish valid from invalid API keys by measuring response latencies. With enough repeated requests, an adversary could infer whether a key_id corresponds to a valid key, potentially accelerating brute-force or enumeration attacks. All users relying on verify_key() for API key authentication prior to the fix are affected. Users should upgrade to version 1.1.0 to receive a patch. The patch applies a uniform random delay (min_delay to max_delay) to all responses regardless of outcome, eliminating the timing correlation. Some workarounds are available. Add an application-level fixed delay or random jitter to all authentication responses (success and failure) before the fix is applied and/or use rate limiting to reduce the feasibility of statistical timing attacks.

Risk Information
cvss3
Base: 3.7
Severity: HIGH
CVSS:3.1/AV:N/AC:H/PR:N/UI:N/S:U/C:L/I:N/A:N
Description

The Flux Operator is a Kubernetes CRD controller that manages the lifecycle of CNCF Flux CD and the ControlPlane enterprise distribution. Starting in version 0.36.0 and prior to version 0.40.0, a privilege escalation vulnerability exists in the Flux Operator Web UI authentication code that allows an attacker to bypass Kubernetes RBAC impersonation and execute API requests with the operator's service account privileges. In order to be vulnerable, cluster admins must configure the Flux Operator with an OIDC provider that issues tokens lacking the expected claims (e.g., `email`, `groups`), or configure custom CEL expressions that can evaluate to empty values. After OIDC token claims are processed through CEL expressions, there is no validation that the resulting `username` and `groups` values are non-empty. When both values are empty, the Kubernetes client-go library does not add impersonation headers to API requests, causing them to be executed with the flux-operator service account's credentials instead of the authenticated user's limited permissions. This can result in privilege escalation, data exposure, and/or information disclosure. Version 0.40.0 patches the issue.

Risk Information
cvss3
Base: 5.3
Severity: HIGH
CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:N/A:N

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These are some of the factors we use to calculate the overall score:

Network Security

Identify exposed access points, detect misconfigured SSL certificates, and uncover vulnerabilities across the network infrastructure.

SBOM (Software Bill of Materials)

Gain visibility into the software components used within an organization to detect vulnerabilities, manage risk, and ensure supply chain security.

CMDB (Configuration Management Database)

Monitor and manage all IT assets and their configurations to ensure accurate, real-time visibility across the company's technology environment.

Threat Intelligence

Leverage real-time insights on active threats, malware campaigns, and emerging vulnerabilities to proactively defend against evolving cyberattacks.

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