Incident Score: Analysis & Impact (PHR1787948971)
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Rankiteo Score Impact Analysis
Key Highlights From The Incident Analysis
- Timeline of Phreesia's Breach and lateral movement inside company's environment.
- Overview of affected data sets, including SSNs and PHI, and why they materially increase incident severity.
- How Rankiteo’s incident engine converts technical details into a normalized incident score.
- How this cyber incident impacts Phreesia Rankiteo cyber scoring and cyber rating.
- Rankiteo’s MITRE ATT&CK correlation analysis for this incident, with associated confidence level.
Full Incident Analysis Transcript
In this Rankiteo incident briefing, we review the Phreesia breach identified under incident ID PHR1787948971.
The analysis begins with a detailed overview of Phreesia's information like the linkedin page: https://www.linkedin.com/company/phreesia, the number of followers: 69505, the industry type: Hospitals and Health Care and the number of employees: 1450 employees
After the initial compromise, the video explains how Rankiteo's incident engine converts technical details into a normalized incident score. The incident score before the incident was 762 and after the incident was 592 with a difference of -170 which is could be a good indicator of the severity and impact of the incident.
In the next step of the video, we will analyze in more details the incident and the impact it had on Phreesia and their customers.
On 16 February 2024, ConnectOnCall.com LLC disclosed Data Breach issues under the banner "ConnectOnCall $4.95M Data Breach Settlement Reached After Cyberattack Exposes 900K+ Individuals".
A $4.95 million class action settlement has been finalized between ConnectOnCall.com LLC and Phreesia Inc.
The disruption is felt across the environment, affecting ConnectOnCall’s platform, and exposing Provider-patient communications and other private information, with nearly 900,000+ records at risk, plus an estimated financial loss of $4.95M settlement fund.
In response, and stakeholders are being briefed through Settlement notices to affected individuals.
The case underscores how Settlement finalized, with advisories going out to stakeholders covering Claims submission instructions for affected individuals.
Finally, we try to match the incident with the MITRE ATT&CK framework to see if there is any correlation between the incident and the MITRE ATT&CK framework.
The MITRE ATT&CK framework is a knowledge base of techniques and sub-techniques that are used to describe the tactics and procedures of cyber adversaries. It is a powerful tool for understanding the threat landscape and for developing effective defense strategies.
MITRE ATT&CK® Correlation Analysis
Rankiteo's analysis has identified several MITRE ATT&CK tactics and techniques associated with this incident, each with varying levels of confidence based on available evidence. Under the Initial Access tactic, the analysis identified Valid Accounts (T1078) with moderate confidence (60%), supported by evidence indicating unauthorized party accessed ConnectOnCall’s platform and Exploit Public-Facing Application (T1190) with moderate confidence (50%), supported by evidence indicating breach detected between February 16 and May 12, 2024. Under the Credential Access tactic, the analysis identified Unsecured Credentials (T1552) with moderate confidence (60%), supported by evidence indicating provider-patient communications and private information exposed. Under the Collection tactic, the analysis identified Data from Local System (T1005) with moderate to high confidence (80%), supported by evidence indicating exposed provider-patient communications and other private information. Under the Exfiltration tactic, the analysis identified Exfiltration Over C2 Channel (T1041) with moderate to high confidence (70%), supported by evidence indicating data exfiltrated...prompting the lawsuit and Transfer Data to Cloud Account (T1537) with moderate confidence (50%), supported by evidence indicating 900,000+ individuals data compromised. Under the Impact tactic, the analysis identified Data Destruction (T1485) with lower confidence (40%), supported by evidence indicating high identity theft risk for 900,000+ individuals and Data Manipulation: Transmitted Data Manipulation (T1565.002) with lower confidence (30%), supported by evidence indicating provider-patient communications exposed. These correlations help security teams understand the attack chain and develop appropriate defensive measures based on the observed tactics and techniques.
Sources & References
- Phreesia Rankiteo Cyber Incident Details: https://www.rankiteo.com/company/phreesia/incident/PHR1787948971
- Phreesia CyberSecurity Rating page: https://www.rankiteo.com/company/phreesia
- Phreesia Rankiteo Cyber Incident Blog Article: https://blog.rankiteo.com/phr1787948971-phreesia-inc-breach-february-2024/
- Phreesia CyberSecurity Score History: https://www.rankiteo.com/company/phreesia/history
- Phreesia CyberSecurity Incident Source: https://www.claimdepot.com/settlements/connect-on-call-settlement
- Rankiteo A.I CyberSecurity Rating methodology: https://www.rankiteo.com/Images/rankiteo_algo.pdf
- Rankiteo TPRM Scoring methodology: https://static.rankiteo.com/model/rankiteo_tprm_methodology.pdf