“What is the point of knowing much, if we do not know what for?” Marina Garcés, Writer and Philosopher. Based on the living lab methodology, the Espai d’Intercanvi d’Experiències - or Patient Experience Forum - of Barcelona Hospital Clínic, promotes an innovative work method through co-creation, debate and collaboration among all the stakeholders involved in the health ecosystem, with special emphasis on the voice of patients, caregivers and citizens. It encourages a change of approach in care, to reflect and rethink the healthcare model from the citizen’s perspective, with the aim to improve his experience as patient, caregiver, relative, and add value to healthcare processes. Introducing the citizen’s perspective means addressing the Read more