Eurostar
Company Details
Linkedin ID:
eurostar
Website:
Employees number:
2,260
Number of followers:
111,048
NAICS:
5615
Industry Type:
Homepage:
eurostar.com
IP Addresses:
0
Company ID:
EUR_1931649
Scan Status:
In-progress
Eurostar Company CyberSecurity Posture
eurostar.com
At Eurostar, we're not just in the business of transportation, we're in the business of making your journeys across Europe unforgettable. Together, we want to create moments that stay with you throughout your travels and long after you've arrived, from the quick coffee run on the way to the station, to the moment you’ve arrived at your destination to sit down at a local favourite. With our dynamic and ambitious spirit, Eurostar is proud to have a connected and cosmopolitan team who feel at home in five countries. And the Eurostar journey doesn’t stop there, we’re always on the lookout for new ways to improve what we do. On the platform, in our depot, in our offices, and on board, we share the same goal – to create a memorable experience and elevate your trips. Together, we go further.
Eurostar A.I CyberSecurity Scoring
Eurostar Risk Score (AI oriented)Between 750 and 799
Eurostar
Updated:
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Eurostar Global Score (TPRM)XXXX
Eurostar
- Instant access to detailed risk factors
- Benchmark vs. industry & size peers
- Vulnerabilities
- Findings
Eurostar Company CyberSecurity News & History
Past Incidents
2
Attack Types
2
Eurostar
Breach
Rankiteo Explanation
Attack limited on finance or reputation
Description: Eurostar asked all of its customers to reset their passwords after detecting an “unauthorised attempt” to hack into its systems and access their accounts. The company identified an attempt to access eurostar.com accounts using users’ email and passwords between the 15 and 19 of October, after which it asked its customers to reset the passwords.
Eurostar: Eurostar chatbot security flaws almost left customers exposed to possible security threats
Vulnerability
Rankiteo Explanation
Attack without any consequences
Description: **Eurostar’s AI Chatbot Vulnerabilities Exposed by Security Researchers** Security researchers at **Pen Test Partners** uncovered critical flaws in **Eurostar’s AI-powered customer support chatbot**, which could have enabled malicious exploitation. The vulnerabilities included **weak message validation**, allowing attackers to manipulate older prompts to execute unauthorized actions—such as extracting system details or potentially exfiltrating data. Additional weaknesses involved **unverified conversation IDs** and an **HTML injection flaw**, which permitted JavaScript execution within the chat interface. Despite the risks, **Eurostar confirmed that no customer data was compromised**, as the chatbot lacked access to sensitive databases or login-protected information. The company stated that all vulnerabilities have since been **mitigated**, emphasizing that the chatbot operated in isolation from critical systems. The discovery highlights broader concerns around **rapid AI adoption in enterprises**, where misconfigurations and non-human identities are expanding cloud attack surfaces. While Pen Test Partners did not exploit the flaws to access user data, they warned that similar design weaknesses could pose **greater risks as chatbot functionality evolves**. The incident underscores the need for **rigorous security testing** in AI-driven tools, particularly as businesses integrate them into customer-facing operations.
Eurostar Company Scoring based on AI Models
Cyber Incidents Likelihood 3 - 6 - 9 months
A.I Risk Score Likelihood 3 - 6 - 9 months
Underwriter Stats for Eurostar
Incidents vs Travel Arrangements Industry Average (This Year)
Eurostar has 0.0% fewer incidents than the average of same-industry companies with at least one recorded incident.
Incidents vs All-Companies Average (This Year)
Eurostar has 28.21% more incidents than the average of all companies with at least one recorded incident.
Incident Types Eurostar vs Travel Arrangements Industry Avg (This Year)
Eurostar reported 1 incidents this year: 0 cyber attacks, 0 ransomware, 1 vulnerabilities, 0 data breaches, compared to industry peers with at least 1 incident.
Incident History — Eurostar (X = Date, Y = Severity)
Eurostar cyber incidents detection timeline including parent company and subsidiaries
Eurostar Company Subsidiaries
At Eurostar, we're not just in the business of transportation, we're in the business of making your journeys across Europe unforgettable. Together, we want to create moments that stay with you throughout your travels and long after you've arrived, from the quick coffee run on the way to the station, to the moment you’ve arrived at your destination to sit down at a local favourite. With our dynamic and ambitious spirit, Eurostar is proud to have a connected and cosmopolitan team who feel at home in five countries. And the Eurostar journey doesn’t stop there, we’re always on the lookout for new ways to improve what we do. On the platform, in our depot, in our offices, and on board, we share the same goal – to create a memorable experience and elevate your trips. Together, we go further.
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Eurostar CyberSecurity News
December 12, 2024 08:20 AM
Eurostar Database Allegedly Leaked by Hackers
According to a report circulating on social media, hackers have purportedly accessed and leaked Eurostar's customer database.
July 24, 2023 07:00 AM
Eurostar adopts biometric check-in on UK-France trains, experts warn of risks
Railways are now adopting biometric check-ins, fuelling ongoing debates on potential cybersecurity risks.
October 25, 2021 07:00 AM
iProov partners to bring face biometrics to Eurostar, fight against online fakes
Eurostar will begin a two-week trial of facial recognition-based immigration system whereby enrolled passengers will not need to scan a...
February 03, 2021 08:00 AM
UK transport secretary: Eurostar is ‘not our company to rescue’
It's up to France to lead since 'we don't own the thing,' says Britain's Grant Shapps.
December 17, 2020 08:00 AM
Eurostar warns travelers to expect customs checks from January 1
Eurostar on Thursday warned travelers they will face new customs checks from January 1 when going by train between London and the Continent.
July 13, 2017 07:00 AM
Eurostar lets you experience being underwater by using virtual reality
Eurostar offers a new onboard virtual reality experience that brings the undersea world alive for travellers.
January 19, 2012 08:00 AM
Eurostar to sole distribute LG Smart TV Upgrader
Eurostar Group, a conglomerate with core interests in digital satellite receiving systems, consumer electronics and other businesses in the...
Frequently Asked Questions
Explore insights on cybersecurity incidents, risk posture, and Rankiteo's assessments.
Eurostar CyberSecurity History Information
Official Website of Eurostar
The official website of Eurostar is http://www.eurostar.com.
Eurostar’s AI-Generated Cybersecurity Score
According to Rankiteo, Eurostar’s AI-generated cybersecurity score is 751, reflecting their Fair security posture.
How many security badges does Eurostar’ have ?
According to Rankiteo, Eurostar currently holds 0 security badges, indicating that no recognized compliance certifications are currently verified for the organization.
Does Eurostar have SOC 2 Type 1 certification ?
According to Rankiteo, Eurostar is not certified under SOC 2 Type 1.
Does Eurostar have SOC 2 Type 2 certification ?
According to Rankiteo, Eurostar does not hold a SOC 2 Type 2 certification.
Does Eurostar comply with GDPR ?
According to Rankiteo, Eurostar is not listed as GDPR compliant.
Does Eurostar have PCI DSS certification ?
According to Rankiteo, Eurostar does not currently maintain PCI DSS compliance.
Does Eurostar comply with HIPAA ?
According to Rankiteo, Eurostar is not compliant with HIPAA regulations.
Does Eurostar have ISO 27001 certification ?
According to Rankiteo,Eurostar is not certified under ISO 27001, indicating the absence of a formally recognized information security management framework.
Industry Classification of Eurostar
Eurostar operates primarily in the Travel Arrangements industry.
Number of Employees at Eurostar
Eurostar employs approximately 2,260 people worldwide.
Subsidiaries Owned by Eurostar
Eurostar presently has no subsidiaries across any sectors.
Eurostar’s LinkedIn Followers
Eurostar’s official LinkedIn profile has approximately 111,048 followers.
NAICS Classification of Eurostar
Eurostar is classified under the NAICS code 5615, which corresponds to Travel Arrangement and Reservation Services.
Eurostar’s Presence on Crunchbase
No, Eurostar does not have a profile on Crunchbase.
Eurostar’s Presence on LinkedIn
Yes, Eurostar maintains an official LinkedIn profile, which is actively utilized for branding and talent engagement, which can be accessed here: https://www.linkedin.com/company/eurostar.
Cybersecurity Incidents Involving Eurostar
As of December 22, 2025, Rankiteo reports that Eurostar has experienced 2 cybersecurity incidents.
Number of Peer and Competitor Companies
Eurostar has an estimated 4,815 peer or competitor companies worldwide.
What types of cybersecurity incidents have occurred at Eurostar ?
Incident Types: The types of cybersecurity incidents that have occurred include Breach and Vulnerability.
How does Eurostar detect and respond to cybersecurity incidents ?
Detection and Response: The company detects and responds to cybersecurity incidents through an containment measures with password reset, and communication strategy with customer notification, and third party assistance with pen test partners (vulnerability discovery), and containment measures with vulnerabilities mitigated, and remediation measures with vulnerabilities fixed, chatbot functionality reviewed, and communication strategy with public statement confirming customer data was never at risk..
Incident Details
Can you provide details on each incident ?
Title: Eurostar Password Reset Incident
Description: Eurostar asked all of its customers to reset their passwords after detecting an “unauthorised attempt” to hack into its systems and access their accounts.
Date Detected: 2023-10-15
Type: Unauthorized Access Attempt
Attack Vector: Credential Stuffing
Motivation: Data Theft
Title: Eurostar AI Chatbot Vulnerabilities Discovered
Description: Pen Test Partners discovered vulnerabilities in Eurostar’s AI-powered customer support chatbot, including weak validation and HTML injection flaws. The vulnerabilities could have allowed malicious prompts to reveal system information or exfiltrate data, though customer data was not directly at risk as the chatbot was not connected to customer databases.
Type: Vulnerability Exploitation
Attack Vector: AI Chatbot
Vulnerability Exploited: Weak message validationImproper conversation/message ID verificationHTML injection
What are the most common types of attacks the company has faced ?
Common Attack Types: The most common types of attacks the company has faced is Breach.
Impact of the Incidents
What was the impact of each incident ?
Incident : Unauthorized Access Attempt EUR25271222
Data Compromised: Customer email and passwords
Systems Affected: eurostar.com accounts
Incident : Vulnerability Exploitation EUR1766404527
Data Compromised: None (customer data not at risk)
Systems Affected: AI-powered customer support chatbot
Brand Reputation Impact: Potential reputational damage due to disclosed vulnerabilities
What types of data are most commonly compromised in incidents ?
Commonly Compromised Data Types: The types of data most commonly compromised in incidents are Email, Passwords and .
Which entities were affected by each incident ?
Incident : Unauthorized Access Attempt EUR25271222
Entity Name: Eurostar
Entity Type: Corporation
Industry: Transportation
Incident : Vulnerability Exploitation EUR1766404527
Entity Name: Eurostar
Entity Type: Company
Industry: Transportation/Rail
Response to the Incidents
What measures were taken in response to each incident ?
Incident : Unauthorized Access Attempt EUR25271222
Containment Measures: Password Reset
Communication Strategy: Customer Notification
Incident : Vulnerability Exploitation EUR1766404527
Third Party Assistance: Pen Test Partners (vulnerability discovery)
Containment Measures: Vulnerabilities mitigated
Remediation Measures: Vulnerabilities fixed, chatbot functionality reviewed
Communication Strategy: Public statement confirming customer data was never at risk
How does the company involve third-party assistance in incident response ?
Third-Party Assistance: The company involves third-party assistance in incident response through Pen Test Partners (vulnerability discovery).
Data Breach Information
What type of data was compromised in each breach ?
Incident : Unauthorized Access Attempt EUR25271222
Type of Data Compromised: Email, Passwords
Incident : Vulnerability Exploitation EUR1766404527
Data Exfiltration: Potential (if chatbot functionality expanded)
What measures does the company take to prevent data exfiltration ?
Prevention of Data Exfiltration: The company takes the following measures to prevent data exfiltration: Vulnerabilities fixed, chatbot functionality reviewed.
How does the company handle incidents involving personally identifiable information (PII) ?
Handling of PII Incidents: The company handles incidents involving personally identifiable information (PII) through by password reset, and vulnerabilities mitigated.
Lessons Learned and Recommendations
What lessons were learned from each incident ?
Incident : Vulnerability Exploitation EUR1766404527
Lessons Learned: Rapid AI adoption can expand cloud attack surfaces and introduce vulnerabilities if not properly secured. Chatbot integrations must include robust validation and access controls to prevent exploitation.
What recommendations were made to prevent future incidents ?
Incident : Vulnerability Exploitation EUR1766404527
Recommendations: Implement strict validation for all chatbot messages and conversation IDs, Isolate AI systems from sensitive customer databases, Conduct regular security assessments of AI-powered tools, Monitor for HTML injection and other common web vulnerabilities, Expand chatbot functionality cautiously with security reviewsImplement strict validation for all chatbot messages and conversation IDs, Isolate AI systems from sensitive customer databases, Conduct regular security assessments of AI-powered tools, Monitor for HTML injection and other common web vulnerabilities, Expand chatbot functionality cautiously with security reviewsImplement strict validation for all chatbot messages and conversation IDs, Isolate AI systems from sensitive customer databases, Conduct regular security assessments of AI-powered tools, Monitor for HTML injection and other common web vulnerabilities, Expand chatbot functionality cautiously with security reviewsImplement strict validation for all chatbot messages and conversation IDs, Isolate AI systems from sensitive customer databases, Conduct regular security assessments of AI-powered tools, Monitor for HTML injection and other common web vulnerabilities, Expand chatbot functionality cautiously with security reviewsImplement strict validation for all chatbot messages and conversation IDs, Isolate AI systems from sensitive customer databases, Conduct regular security assessments of AI-powered tools, Monitor for HTML injection and other common web vulnerabilities, Expand chatbot functionality cautiously with security reviews
What are the key lessons learned from past incidents ?
Key Lessons Learned: The key lessons learned from past incidents are Rapid AI adoption can expand cloud attack surfaces and introduce vulnerabilities if not properly secured. Chatbot integrations must include robust validation and access controls to prevent exploitation.
References
Where can I find more information about each incident ?
Incident : Vulnerability Exploitation EUR1766404527
Source: TechRadar Pro
Incident : Vulnerability Exploitation EUR1766404527
Source: Pen Test Partners
Incident : Vulnerability Exploitation EUR1766404527
Source: City AM
Where can stakeholders find additional resources on cybersecurity best practices ?
Additional Resources: Stakeholders can find additional resources on cybersecurity best practices at and Source: TechRadar Pro, and Source: Pen Test Partners, and Source: City AM.
Investigation Status
What is the current status of the investigation for each incident ?
Incident : Vulnerability Exploitation EUR1766404527
Investigation Status: Vulnerabilities mitigated
How does the company communicate the status of incident investigations to stakeholders ?
Communication of Investigation Status: The company communicates the status of incident investigations to stakeholders through Customer Notification and Public statement confirming customer data was never at risk.
Stakeholder and Customer Advisories
Were there any advisories issued to stakeholders or customers for each incident ?
Incident : Unauthorized Access Attempt EUR25271222
Customer Advisories: Password Reset Notification
Incident : Vulnerability Exploitation EUR1766404527
Customer Advisories: Eurostar stated that customer data was never at risk and vulnerabilities have been addressed.
What advisories does the company provide to stakeholders and customers following an incident ?
Advisories Provided: The company provides the following advisories to stakeholders and customers following an incident: were Password Reset Notification, and Eurostar stated that customer data was never at risk and vulnerabilities have been addressed..
Post-Incident Analysis
What were the root causes and corrective actions taken for each incident ?
Incident : Vulnerability Exploitation EUR1766404527
Root Causes: Weak Validation Of Chatbot Messages, Improper Verification Of Conversation/Message Ids, Html Injection Vulnerability,
Corrective Actions: Vulnerabilities Fixed, Chatbot Functionality Reviewed For Security,
What is the company's process for conducting post-incident analysis ?
Post-Incident Analysis Process: The company's process for conducting post-incident analysis is described as Pen Test Partners (vulnerability discovery).
What corrective actions has the company taken based on post-incident analysis ?
Corrective Actions Taken: The company has taken the following corrective actions based on post-incident analysis: Vulnerabilities Fixed, Chatbot Functionality Reviewed For Security, .
Additional Questions
Incident Details
What was the most recent incident detected ?
Most Recent Incident Detected: The most recent incident detected was on 2023-10-15.
Impact of the Incidents
What was the most significant data compromised in an incident ?
Most Significant Data Compromised: The most significant data compromised in an incident were Customer Email and Passwords, and None (customer data not at risk).
What was the most significant system affected in an incident ?
Most Significant System Affected: The most significant system affected in an incident was eurostar.com accounts and .
Response to the Incidents
What third-party assistance was involved in the most recent incident ?
Third-Party Assistance in Most Recent Incident: The third-party assistance involved in the most recent incident was Pen Test Partners (vulnerability discovery).
What containment measures were taken in the most recent incident ?
Containment Measures in Most Recent Incident: The containment measures taken in the most recent incident were Password Reset and Vulnerabilities mitigated.
Data Breach Information
What was the most sensitive data compromised in a breach ?
Most Sensitive Data Compromised: The most sensitive data compromised in a breach were Customer Email and Passwords and None (customer data not at risk).
Lessons Learned and Recommendations
What was the most significant lesson learned from past incidents ?
Most Significant Lesson Learned: The most significant lesson learned from past incidents was Rapid AI adoption can expand cloud attack surfaces and introduce vulnerabilities if not properly secured. Chatbot integrations must include robust validation and access controls to prevent exploitation.
What was the most significant recommendation implemented to improve cybersecurity ?
Most Significant Recommendation Implemented: The most significant recommendation implemented to improve cybersecurity was Expand chatbot functionality cautiously with security reviews, Conduct regular security assessments of AI-powered tools, Implement strict validation for all chatbot messages and conversation IDs, Monitor for HTML injection and other common web vulnerabilities and Isolate AI systems from sensitive customer databases.
References
What is the most recent source of information about an incident ?
Most Recent Source: The most recent source of information about an incident are Pen Test Partners, City AM and TechRadar Pro.
Investigation Status
What is the current status of the most recent investigation ?
Current Status of Most Recent Investigation: The current status of the most recent investigation is Vulnerabilities mitigated.
Stakeholder and Customer Advisories
What was the most recent customer advisory issued ?
Most Recent Customer Advisory: The most recent customer advisory issued were an Password Reset Notification and Eurostar stated that customer data was never at risk and vulnerabilities have been addressed.
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References
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- https://github.com/z472421519/BinaryAudit/blob/main/PoC/BOF/Tenda_FH1201/SetIpBind/SetIpBind.md#reproduce
- https://vuldb.com/?ctiid.337689
- https://vuldb.com/?id.337689
- https://vuldb.com/?submit.719154
- https://www.tenda.com.cn/
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Monitor and manage all IT assets and their configurations to ensure accurate, real-time visibility across the company's technology environment.
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