Company Details
direct-energy
2,147
50,046
22
directenergy.com
0
DIR_5251737
In-progress

Direct Energy Company CyberSecurity Posture
directenergy.comDirect Energy is one of North America's largest retail providers of electricity, natural gas and home and business energy-related services. We've been around for decades and are proud to serve our community with a variety of plans to meet the needs of our customers.
Company Details
direct-energy
2,147
50,046
22
directenergy.com
0
DIR_5251737
In-progress
Between 700 and 749

Direct Energy Global Score (TPRM)XXXX

Description: The Maine Office of the Attorney General reported that Direct Energy LP experienced a data breach on November 3, 2020, due to a ransomware attack affecting approximately 249,669 individuals. The breach involved customer personal information, including financial account numbers. Written notifications to affected individuals were issued between December 2 and December 22, 2020, and identity theft protection services were offered for 24 months through Experian.


No incidents recorded for Direct Energy in 2025.
No incidents recorded for Direct Energy in 2025.
No incidents recorded for Direct Energy in 2025.
Direct Energy cyber incidents detection timeline including parent company and subsidiaries

Direct Energy is one of North America's largest retail providers of electricity, natural gas and home and business energy-related services. We've been around for decades and are proud to serve our community with a variety of plans to meet the needs of our customers.

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Together with our subsidiaries, we deliver clean, safe, reliable and affordable energy to our 9 million customers. Our focus is doing so with service excellence. That means we are leaders who take action to meet our customers’ and communities’ needs while advancing our commitment to net zero emiss
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Explore insights on cybersecurity incidents, risk posture, and Rankiteo's assessments.
The official website of Direct Energy is https://www.directenergy.com.
According to Rankiteo, Direct Energy’s AI-generated cybersecurity score is 725, reflecting their Moderate security posture.
According to Rankiteo, Direct Energy currently holds 0 security badges, indicating that no recognized compliance certifications are currently verified for the organization.
According to Rankiteo, Direct Energy is not certified under SOC 2 Type 1.
According to Rankiteo, Direct Energy does not hold a SOC 2 Type 2 certification.
According to Rankiteo, Direct Energy is not listed as GDPR compliant.
According to Rankiteo, Direct Energy does not currently maintain PCI DSS compliance.
According to Rankiteo, Direct Energy is not compliant with HIPAA regulations.
According to Rankiteo,Direct Energy is not certified under ISO 27001, indicating the absence of a formally recognized information security management framework.
Direct Energy operates primarily in the Utilities industry.
Direct Energy employs approximately 2,147 people worldwide.
Direct Energy presently has no subsidiaries across any sectors.
Direct Energy’s official LinkedIn profile has approximately 50,046 followers.
Direct Energy is classified under the NAICS code 22, which corresponds to Utilities.
No, Direct Energy does not have a profile on Crunchbase.
Yes, Direct Energy maintains an official LinkedIn profile, which is actively utilized for branding and talent engagement, which can be accessed here: https://www.linkedin.com/company/direct-energy.
As of December 10, 2025, Rankiteo reports that Direct Energy has experienced 1 cybersecurity incidents.
Direct Energy has an estimated 4,175 peer or competitor companies worldwide.
Incident Types: The types of cybersecurity incidents that have occurred include Ransomware.
Detection and Response: The company detects and responds to cybersecurity incidents through an third party assistance with experian, and communication strategy with written notifications to affected individuals..
Title: Direct Energy LP Data Breach
Description: The Maine Office of the Attorney General reported that Direct Energy LP experienced a data breach on November 3, 2020, due to a ransomware attack affecting approximately 249,669 individuals. The breach involved customer personal information, including financial account numbers. Written notifications to affected individuals were issued between December 2 and December 22, 2020, and identity theft protection services were offered for 24 months through Experian.
Date Detected: 2020-11-03
Type: Data Breach
Attack Vector: Ransomware
Common Attack Types: The most common types of attacks the company has faced is Ransomware.

Data Compromised: Customer personal information, Financial account numbers
Identity Theft Risk: High
Payment Information Risk: High
Commonly Compromised Data Types: The types of data most commonly compromised in incidents are Customer Personal Information, Financial Account Numbers and .

Entity Name: Direct Energy LP
Entity Type: Company
Industry: Energy
Customers Affected: 249669

Third Party Assistance: Experian
Communication Strategy: Written notifications to affected individuals
Third-Party Assistance: The company involves third-party assistance in incident response through Experian.

Type of Data Compromised: Customer personal information, Financial account numbers
Number of Records Exposed: 249669
Sensitivity of Data: High
Personally Identifiable Information: Yes

Source: Maine Office of the Attorney General
Additional Resources: Stakeholders can find additional resources on cybersecurity best practices at and Source: Maine Office of the Attorney General.
Communication of Investigation Status: The company communicates the status of incident investigations to stakeholders through Written notifications to affected individuals.

Customer Advisories: Identity theft protection services offered for 24 months through Experian
Advisories Provided: The company provides the following advisories to stakeholders and customers following an incident: was Identity theft protection services offered for 24 months through Experian.
Post-Incident Analysis Process: The company's process for conducting post-incident analysis is described as Experian.
Most Recent Incident Detected: The most recent incident detected was on 2020-11-03.
Most Significant Data Compromised: The most significant data compromised in an incident were Customer personal information, Financial account numbers and .
Third-Party Assistance in Most Recent Incident: The third-party assistance involved in the most recent incident was Experian.
Most Sensitive Data Compromised: The most sensitive data compromised in a breach were Financial account numbers and Customer personal information.
Number of Records Exposed in Most Significant Breach: The number of records exposed in the most significant breach was 918.0.
Most Recent Source: The most recent source of information about an incident is Maine Office of the Attorney General.
Most Recent Customer Advisory: The most recent customer advisory issued was an Identity theft protection services offered for 24 months through Experian.
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WeGIA is an open source Web Manager for Institutions with a focus on Portuguese language users. Versions 3.5.4 and below contain a Stored Cross-Site Scripting (XSS) vulnerability in the /WeGIA/html/geral/configurar_senhas.php endpoint. The application does not sanitize user-controlled data before rendering it inside the employee selection dropdown. The application retrieves employee names from the database and injects them directly into HTML <option> elements without proper escaping. This issue is fixed in version 3.5.5.
ZITADEL is an open-source identity infrastructure tool. Versions 4.0.0-rc.1 through 4.7.0 are vulnerable to DOM-Based XSS through the Zitadel V2 logout endpoint. The /logout endpoint insecurely routes to a value that is supplied in the post_logout_redirect GET parameter. As a result, unauthenticated remote attacker can execute malicious JS code on Zitadel users’ browsers. To carry out an attack, multiple user sessions need to be active in the same browser, however, account takeover is mitigated when using Multi-Factor Authentication (MFA) or Passwordless authentication. This issue is fixed in version 4.7.1.
ZITADEL is an open-source identity infrastructure tool. Versions 4.7.0 and below are vulnerable to an unauthenticated, full-read SSRF vulnerability. The ZITADEL Login UI (V2) treats the x-zitadel-forward-host header as a trusted fallback for all deployments, including self-hosted instances. This allows an unauthenticated attacker to force the server to make HTTP requests to arbitrary domains, such as internal addresses, and read the responses, enabling data exfiltration and bypassing network-segmentation controls. This issue is fixed in version 4.7.1.
NiceGUI is a Python-based UI framework. Versions 3.3.1 and below are vulnerable to directory traversal through the App.add_media_files() function, which allows a remote attacker to read arbitrary files on the server filesystem. This issue is fixed in version 3.4.0.
FreePBX Endpoint Manager is a module for managing telephony endpoints in FreePBX systems. Versions are vulnerable to authentication bypass when the authentication type is set to "webserver." When providing an Authorization header with an arbitrary value, a session is associated with the target user regardless of valid credentials. This issue is fixed in versions 16.0.44 and 17.0.23.

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