Incident Score: Analysis & Impact (HIMCRI1775162652)
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Rankiteo Score Impact Analysis
Key Highlights From The Incident Analysis
- Timeline of Crisp's Breach and lateral movement inside company's environment.
- Overview of affected data sets, including SSNs and PHI, and why they materially increase incident severity.
- How Rankiteo’s incident engine converts technical details into a normalized incident score.
- How this cyber incident impacts Crisp Rankiteo cyber scoring and cyber rating.
- Rankiteo’s MITRE ATT&CK correlation analysis for this incident, with associated confidence level.
Full Incident Analysis Transcript
In this Rankiteo incident briefing, we review the Crisp breach identified under incident ID HIMCRI1775162652.
The analysis begins with a detailed overview of Crisp's information like the linkedin page: https://www.linkedin.com/company/crisp-im, the number of followers: 3173, the industry type: Software Development and the number of employees: 20 employees
After the initial compromise, the video explains how Rankiteo's incident engine converts technical details into a normalized incident score. The incident score before the incident was 750 and after the incident was 686 with a difference of -64 which is could be a good indicator of the severity and impact of the incident.
In the next step of the video, we will analyze in more details the incident and the impact it had on Crisp and their customers.
On 03 March 2026, Hims & Hers disclosed Data Breach issues under the banner "Hims & Hers Third-Party Data Breach Affecting Customer Support Tickets".
Hims & Hers reported a data breach involving unauthorized access to its third-party customer service platform, exposing personal information from service tickets submitted between February 4 and 7, 2026.
The disruption is felt across the environment, affecting Third-party customer service platform, and exposing Personal information (names, contact details).
In response, teams activated the incident response plan, moved swiftly to contain the threat with measures like Secured the platform, and began remediation that includes Launched investigation, notified affected individuals, and stakeholders are being briefed through Notification letters dated April 2, 2026; dedicated support line and mailing address.
The case underscores how Ongoing, with advisories going out to stakeholders covering 12 months of complimentary credit monitoring and identity restoration services (Cyberscout); enrollment within 90 days via unique code.
Finally, we try to match the incident with the MITRE ATT&CK framework to see if there is any correlation between the incident and the MITRE ATT&CK framework.
The MITRE ATT&CK framework is a knowledge base of techniques and sub-techniques that are used to describe the tactics and procedures of cyber adversaries. It is a powerful tool for understanding the threat landscape and for developing effective defense strategies.
MITRE ATT&CK® Correlation Analysis
Rankiteo's analysis has identified several MITRE ATT&CK tactics and techniques associated with this incident, each with varying levels of confidence based on available evidence. Under the Initial Access tactic, the analysis identified Supply Chain Compromise (T1195) with high confidence (90%), supported by evidence indicating breach targeted support requests managed by an external vendor and Compromise Software Supply Chain (T1195.002) with moderate to high confidence (80%), supported by evidence indicating third-party customer service platform was compromised. Under the Credential Access tactic, the analysis identified Steal Application Access Token (T1528) with moderate confidence (60%), supported by evidence indicating unauthorized access to third-party customer service platform. Under the Collection tactic, the analysis identified Data from Information Repositories (T1213) with moderate to high confidence (80%), supported by evidence indicating exposed personal information from service tickets and Data from Local System (T1005) with moderate to high confidence (70%), supported by evidence indicating names and contact details were accessed without authorization. Under the Exfiltration tactic, the analysis identified Exfiltration Over C2 Channel (T1041) with moderate to high confidence (70%), supported by evidence indicating personal information from service tickets was exposed. Under the Impact tactic, the analysis identified Stored Data Manipulation (T1565.001) with moderate confidence (50%), supported by evidence indicating unauthorized access to customer support tickets and Data Destruction (T1485) with lower confidence (30%), supported by evidence indicating no details on breach’s origin or threat actor. These correlations help security teams understand the attack chain and develop appropriate defensive measures based on the observed tactics and techniques.
Sources & References
- Crisp Rankiteo Cyber Incident Details: https://www.rankiteo.com/company/crisp-im/incident/HIMCRI1775162652
- Crisp CyberSecurity Rating page: https://www.rankiteo.com/company/crisp-im
- Crisp Rankiteo Cyber Incident Blog Article: https://blog.rankiteo.com/himcri1775162652-third-party-customer-service-platform-hims-hers-breach-february-2026/
- Crisp CyberSecurity Score History: https://www.rankiteo.com/company/crisp-im/history
- Crisp CyberSecurity Incident Source: https://www.claimdepot.com/data-breach/hims-hers-2026
- Rankiteo A.I CyberSecurity Rating methodology: https://www.rankiteo.com/Images/rankiteo_algo.pdf
- Rankiteo TPRM Scoring methodology: https://static.rankiteo.com/model/rankiteo_tprm_methodology.pdf