Incident Score: Analysis & Impact (CHA1780590686)

In this Rankiteo incident briefing, we review the Charter Steel breach identified under incident ID CHA1780590686.

The analysis begins with a detailed overview of Charter Steel's information like the linkedin page: https://www.linkedin.com/company/charter-steel, the number of followers: 16807, the industry type: Mining and the number of employees: 698 employees

After the initial compromise, the video explains how Rankiteo's incident engine converts technical details into a normalized incident score. The incident score before the incident was 759 and after the incident was 603 with a difference of -156 which is could be a good indicator of the severity and impact of the incident.

In the next step of the video, we will analyze in more details the incident and the impact it had on Charter Steel and their customers.

On 01 April 2026, Charter Communications (Spectrum) disclosed Ransomware issues under the banner "Charter Communications Hit by ShinyHunters Ransomware Attack, Customer Data at Risk".

Charter Communications, the parent company of Spectrum, confirmed a cybersecurity incident after the ransomware group ShinyHunters listed it on a data leak site.

The disruption is felt across the environment, affecting Salesforce system, Microsoft Entra account, sales tools for business customers, and exposing Customer names, emails, home addresses, phone numbers, device types, service plan details, support ticket data, private telecom account information, with nearly Millions (alleged) records at risk.

In response, teams activated the incident response plan, and stakeholders are being briefed through Public acknowledgment of the incident, dispute of ShinyHunters' claims.

The case underscores how Ongoing, teams are taking away lessons such as Need for enhanced employee training on phone-based scams (vishing) and stronger access controls for cloud-based business tools like Salesforce and Microsoft Entra, and recommending next steps like Customers advised to remain vigilant against potential follow-up scams leveraging leaked data. Organizations should implement stricter access controls and monitoring for cloud-based systems, with advisories going out to stakeholders covering Customers advised to remain vigilant against phishing scams.

Finally, we try to match the incident with the MITRE ATT&CK framework to see if there is any correlation between the incident and the MITRE ATT&CK framework.

The MITRE ATT&CK framework is a knowledge base of techniques and sub-techniques that are used to describe the tactics and procedures of cyber adversaries. It is a powerful tool for understanding the threat landscape and for developing effective defense strategies.