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Capita

Capita Vendor Cyber Rating & Cyber Score

capita.com
in
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ISO 27001
SOC 2 Type 1
SOC 2 Type 2
PCI DSS
HIPAA
GDPR

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across eight countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly. A publicly listed business with adjusted revenue of £2.4bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. We’re embracing change to respond to the ever-changing needs of


Capita A.I CyberSecurity Scoring

Incident Details
Capita
Company Information
Website:http://www.capita.com
Employees number:25,516
Number of followers:432,328
NAICS:5415
Industry Type:IT Services and IT Consulting
Homepage:capita.com
Cyber Premium EstimationGet Supply Chain
Capita Risk Score (AI oriented)
Between 550 and 599
logo
CapitaIT Services and IT Consulting
Updated:
01/04/2026
599/1000
Very Poor
Ca
AaaAaABaaBaBCaaCaC
Powered by our proprietary A.I cyber incident model
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Capita Global Score (TPRM)
xxxx
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CapitaIT Services and IT Consulting
•••
Score locked
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Vulnerabilities
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Findings

Capita
CapitaVery Poor
Current Score
599Ca (VERY POOR)
01000
3 incidents
0 avg impact
Incident timeline with MITRE ATT&CK tactics, techniques, and mitigations.
JULY 2026
610Before Incident
JUNE 2026
610Before Incident
MAY 2026
603Before Incident
APRIL 2026
602Before Incident
MARCH 2026
598Before Incident
FEBRUARY 2026
595Before Incident
JANUARY 2026
591Before Incident
DECEMBER 2025
587Before Incident
NOVEMBER 2025
583Before Incident
OCTOBER 2025
579Before Incident
SEPTEMBER 2025
575Before Incident
AUGUST 2025
571Before Incident
JUNE 2023
538Before Incident
Breach
16 Jun 2023 • Capita
Capita

Capita Data Breach (2023)

424After Incident
CRITICAL-114
CAP5833058101525
UK-based outsourcing company Capita was fined £14 million (split as £8M for Capita Plc and £6M for Capita Pension Solutions Ltd) by the Information Commissioner’s Office (ICO) for a 2023 data breach affecting over 6 million individuals across 325 pension schemes. The ICO’s investigation revealed inadequate cybersecurity measures, leaving the company vulnerable to attacks that compromised personal pension data processed on behalf of more than 600 organizations. The breach stemmed from poor incident response protocols, though Capita admitted liability and settled voluntarily, reducing an initial £45 million provisional fine. The exposed data included sensitive pension-related personal information, risking financial fraud and identity theft for affected individuals. The case underscores systemic failures in safeguarding third-party data, particularly in high-stakes sectors like pensions and financial services.
INCIDENT DETAILS -
TYPE
Data Breach
IMPACT
Financial Loss: £14,000,000 (fines)Data Compromised: Personal information (pension-related)Brand Reputation Impact: High (regulatory penalty and public disclosure)Legal Liabilities: £14,000,000 (ICO fines)Identity Theft Risk: Potential (personal data exposed)
DATA BREACH
Type Of Data Compromised: Personal information (pension-related)Number Of Records Exposed: 6,000,000+Sensitivity Of Data: High (personally identifiable information)
REFERENCES
Blog URLSource URL
APRIL 2023
595Before Incident
Data Leak
01 Apr 2023 • Capita
Capita

Capita Data Breach

525After Incident
CRITICAL-70
CAP93224923
Customers of the UK outsourcing behemoth Capita are being informed that their data was taken in the hack that rocked the firm at the beginning of April 2023. A cyber problem that primarily affected access to internal Microsoft Office 365 apps was reported by the company. The company noted that while some services offered to specific clients were hampered by the attack, the vast majority of its client services were unaffected. Threat actors obtained access to Capita systems that contained the personal information of almost 470,000 active, delayed, and retired members.
INCIDENT DETAILS -
TYPE
Data Breach
IMPACT
Data Compromised: Personal information of almost 470,000 active, delayed, and retired membersSystems Affected: Internal Microsoft Office 365 appsOperational Impact: Some services offered to specific clients were hampered
DATA BREACH
Type Of Data Compromised: Personal informationNumber Of Records Exposed: 470,000
REFERENCES
Blog URLSource URL
MARCH 2023
789Before Incident
Ransomware
01 Mar 2023 • Capita
Capita

Capita Data Breach and Ransomware Attack (2023)

591After Incident
CRITICAL-198
CAP2002120101625
Capita, a UK-based outsourcing and professional services provider, suffered a Black Basta ransomware attack in March 2023, exposing the personal data of 6.6 million individuals and impacting hundreds of clients, including 325 UK pension schemes. Hackers gained access via a malicious file downloaded by an employee, exploiting weak security controls—such as poor access management, delayed incident response (58-hour delay in isolating the infected device), an understaffed SOC, and lack of penetration testing. Over 1TB of data was exfiltrated before ransomware was deployed, locking systems and resetting all user passwords. The UK’s ICO fined Capita £14 million (reduced from £45 million) for failures in data protection, though the company later improved security measures. The breach disrupted services for local councils, the NHS, and the Ministry of Defense, among others, and involved sensitive pension and employee data leaks.
INCIDENT DETAILS -
TYPE
Data BreachRansomware Attack
MOTIVATION
Financial Gain (Ransom Demand, Data Exfiltration for Leverage)
IMPACT
Financial Loss: £14 million ($18.7 million) in ICO Fines (Reduced from £45 million)Data Compromised: 6.6 million individuals' personal informationSystems Affected: 4% of Capita’s internal IT infrastructure (including Microsoft 365 environment)Downtime: Systems taken offline during response; user passwords reset on 2023-03-31 (locking out staff)Operational Impact: Disruption to services for hundreds of clients, including 325 UK pension scheme providersBrand Reputation Impact: Significant (high-profile breach, regulatory fines, public disclosure)Legal Liabilities: ICO fines (£8M for Capita plc, £6M for Capita Pension Solutions Limited)Identity Theft Risk: High (personal data of 6.6M individuals exposed)
DATA BREACH
Personal InformationPension Scheme DataCorporate FilesNumber Of Records Exposed: 6.6 million individualsSensitivity Of Data: High (personally identifiable information)Data Exfiltration: Yes (~1TB of data exfiltrated between 2023-03-29 and 2023-03-30)Data Encryption: Yes (ransomware deployed on 2023-03-31)Personally Identifiable Information: Yes
REFERENCES
Blog URLSource URL

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Capita Cyber Scoring History | Rankiteo