Capita
Company Details
Linkedin ID:
capita
Website:
Employees number:
25,516
Number of followers:
432,328
NAICS:
5415
Industry Type:
Homepage:
capita.com
IP Addresses:
0
Company ID:
CAP_1349580
Scan Status:
In-progress
Capita Company CyberSecurity Posture
capita.com
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across eight countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly. A publicly listed business with adjusted revenue of £2.4bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.
Capita A.I CyberSecurity Scoring
Capita Risk Score (AI oriented)Between 550 and 599
Capita
Updated:
- Powered by our proprietary A.I cyber incident model
- Insurance preferes TPRM score to calculate premium
Capita Global Score (TPRM)XXXX
Capita
- Instant access to detailed risk factors
- Benchmark vs. industry & size peers
- Vulnerabilities
- Findings
Capita Company CyberSecurity News & History
Past Incidents
3
Attack Types
3
Capita
Breach
Rankiteo Explanation
Attack with significant impact with customers data leaks
Description: UK-based outsourcing company Capita was fined £14 million (split as £8M for Capita Plc and £6M for Capita Pension Solutions Ltd) by the Information Commissioner’s Office (ICO) for a 2023 data breach affecting over 6 million individuals across 325 pension schemes. The ICO’s investigation revealed inadequate cybersecurity measures, leaving the company vulnerable to attacks that compromised personal pension data processed on behalf of more than 600 organizations. The breach stemmed from poor incident response protocols, though Capita admitted liability and settled voluntarily, reducing an initial £45 million provisional fine. The exposed data included sensitive pension-related personal information, risking financial fraud and identity theft for affected individuals. The case underscores systemic failures in safeguarding third-party data, particularly in high-stakes sectors like pensions and financial services.
Capita
Data Leak
Rankiteo Explanation
Attack with significant impact with internal employee data leaks
Description: Customers of the UK outsourcing behemoth Capita are being informed that their data was taken in the hack that rocked the firm at the beginning of April 2023. A cyber problem that primarily affected access to internal Microsoft Office 365 apps was reported by the company. The company noted that while some services offered to specific clients were hampered by the attack, the vast majority of its client services were unaffected. Threat actors obtained access to Capita systems that contained the personal information of almost 470,000 active, delayed, and retired members.
Capita
Ransomware
Rankiteo Explanation
Attack threatening the organization’s existence
Description: Capita, a UK-based outsourcing and professional services provider, suffered a Black Basta ransomware attack in March 2023, exposing the personal data of 6.6 million individuals and impacting hundreds of clients, including 325 UK pension schemes. Hackers gained access via a malicious file downloaded by an employee, exploiting weak security controls such as poor access management, delayed incident response (58-hour delay in isolating the infected device), an understaffed SOC, and lack of penetration testing. Over 1TB of data was exfiltrated before ransomware was deployed, locking systems and resetting all user passwords. The UK’s ICO fined Capita £14 million (reduced from £45 million) for failures in data protection, though the company later improved security measures. The breach disrupted services for local councils, the NHS, and the Ministry of Defense, among others, and involved sensitive pension and employee data leaks.
Capita Company Scoring based on AI Models
Cyber Incidents Likelihood 3 - 6 - 9 months
A.I Risk Score Likelihood 3 - 6 - 9 months
Underwriter Stats for Capita
Incidents vs IT Services and IT Consulting Industry Average (This Year)
No incidents recorded for Capita in 2026.
Incidents vs All-Companies Average (This Year)
No incidents recorded for Capita in 2026.
Incident Types Capita vs IT Services and IT Consulting Industry Avg (This Year)
No incidents recorded for Capita in 2026.
Incident History — Capita (X = Date, Y = Severity)
Capita cyber incidents detection timeline including parent company and subsidiaries
Capita Company Subsidiaries
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across eight countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly. A publicly listed business with adjusted revenue of £2.4bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.
Loading...
Capita Similar Companies
Infosys BPM
Infosys BPM Ltd., the business process management subsidiary of Infosys Ltd. (NYSE: INFY), was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re
AlmavivA Experience
Líder em transformação digital nos mercados de Customer Experience e Debt Collection na América Latina. Combinamos tecnologia, inteligência e excelência operacional para entregar soluções completas que antecipam as necessidades dos nossos Clientes. São mais de 530 milhões de interações anuais, met
Accenture in India
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the w
AlmavivA Group
Almaviva is the Italian digital innovation group that supports the country’s growth by helping enterprises meet the challenges of staying competitive in the digital age. The Group helps organizations transform their business models, operational structures, corporate culture, and ICT systems. Buildi
Unisys
Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been hel
Insight
Insight Enterprises, Inc. is a Fortune 500 solutions integrator helping organizations accelerate their digital journey to modernize their business and maximize the value of technology. Insight’s technical expertise spans cloud and edge-based transformation solutions, with global scale and optimizati
Serco
We bring together the right people, the right technology and the right partners to create innovative solutions that make positive impact and address some of the most urgent and complex challenges facing the modern world. With a focus on serving governments globally, Serco’s services span justice,
SoftServe
SoftServe is a premier IT consulting and digital services provider. We expand the horizon of new technologies to solve today's complex business challenges and achieve meaningful outcomes for our clients. Our boundless curiosity drives us to explore and reimagine the art of the possible. Clients conf
NCS Group
NCS, a subsidiary of Singtel Group, is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 14,000-strong team across 56 specialisations, NCS provides di
.png)
Capita CyberSecurity News
January 12, 2026 08:00 AM
Sole Source Capital Acquires Brite, a Cybersecurity & Managed Services Provider
Sole Source Capital LLC, an industrial and business services-focused private equity firm, today announced that it has acquired Brite,...
January 07, 2026 08:00 AM
Gemspring Capital Acquires TRG, a Leading Provider of Enterprise Mobility Lifecycle Management and Cybersecurity Solutions
PRNewswire/ -- Gemspring Capital Management, LLC ("Gemspring") is pleased to announce that an affiliate has acquired TRG (the "Company") in...
December 30, 2025 03:17 PM
Merak Capital Invests $54 Million in Saudi Cybersecurity Firm DSShield
Merak Capital Invests $54 Million in Saudi Cybersecurity Firm DSShield. Merak Capital's investment will support DSShield's expanding security operations...
December 05, 2025 08:00 AM
Cybersecurity consultancy acquired by PE firm Limerston Capital - deal supported by Knights
Cybersecurity consultancy acquired by PE firm Limerston Capital - deal supported by Knights ... A Birmingham-based cybersecurity consultancy has...
December 03, 2025 08:00 AM
Bellini Capital, ConnectSecure add cybersecurity veteran to the C-suite
Brian Blakley joins Tampa's Bellini Capital and ConnectSecure as CISO, bringing 25+ years of cybersecurity experience to the firms.
November 20, 2025 08:00 AM
What organisations can learn from the record breaking fine over Capita’s ransomware incident
Recently, the ICO fined Capita £14m for their Black Basta ransomware incident — the largest amount ever fined by the Information...
November 20, 2025 08:00 AM
Capita’s £14m ICO Fine – Lessons In Cyber Resilience For Trustees
The ICO has fined Capita £14m for its 2023 cyber-attack affecting 6.6 million people. Explore the breach, implications for pension schemes,...
November 18, 2025 08:00 AM
Lessons from the ICO’s Capita enforcement action - what can we learn?
In October, the ICO announced that it had issued fines totalling £14 million to Capita. Capita plc was fined £8 million and Capita Pension...
November 10, 2025 08:00 AM
TIN Capital closes €80 million European Cyber Tech Fund V
The European Investment Fund (EIF) has invested €20 million in TIN Capital's European Cyber Tech Fund V. - AIN.
Frequently Asked Questions
Explore insights on cybersecurity incidents, risk posture, and Rankiteo's assessments.
Capita CyberSecurity History Information
Official Website of Capita
The official website of Capita is http://www.capita.com.
Capita’s AI-Generated Cybersecurity Score
According to Rankiteo, Capita’s AI-generated cybersecurity score is 590, reflecting their Very Poor security posture.
How many security badges does Capita’ have ?
According to Rankiteo, Capita currently holds 0 security badges, indicating that no recognized compliance certifications are currently verified for the organization.
Has Capita been affected by any supply chain cyber incidents ?
According to Rankiteo, Capita has not been affected by any supply chain cyber incidents, and no incident IDs are currently listed for the organization.
Does Capita have SOC 2 Type 1 certification ?
According to Rankiteo, Capita is not certified under SOC 2 Type 1.
Does Capita have SOC 2 Type 2 certification ?
According to Rankiteo, Capita does not hold a SOC 2 Type 2 certification.
Does Capita comply with GDPR ?
According to Rankiteo, Capita is not listed as GDPR compliant.
Does Capita have PCI DSS certification ?
According to Rankiteo, Capita does not currently maintain PCI DSS compliance.
Does Capita comply with HIPAA ?
According to Rankiteo, Capita is not compliant with HIPAA regulations.
Does Capita have ISO 27001 certification ?
According to Rankiteo,Capita is not certified under ISO 27001, indicating the absence of a formally recognized information security management framework.
Industry Classification of Capita
Capita operates primarily in the IT Services and IT Consulting industry.
Number of Employees at Capita
Capita employs approximately 25,516 people worldwide.
Subsidiaries Owned by Capita
Capita presently has no subsidiaries across any sectors.
Capita’s LinkedIn Followers
Capita’s official LinkedIn profile has approximately 432,328 followers.
NAICS Classification of Capita
Capita is classified under the NAICS code 5415, which corresponds to Computer Systems Design and Related Services.
Capita’s Presence on Crunchbase
No, Capita does not have a profile on Crunchbase.
Capita’s Presence on LinkedIn
Yes, Capita maintains an official LinkedIn profile, which is actively utilized for branding and talent engagement, which can be accessed here: https://www.linkedin.com/company/capita.
Cybersecurity Incidents Involving Capita
As of January 23, 2026, Rankiteo reports that Capita has experienced 3 cybersecurity incidents.
Number of Peer and Competitor Companies
Capita has an estimated 38,485 peer or competitor companies worldwide.
What types of cybersecurity incidents have occurred at Capita ?
Incident Types: The types of cybersecurity incidents that have occurred include Ransomware, Breach and Data Leak.
What was the total financial impact of these incidents on Capita ?
Total Financial Loss: The total financial loss from these incidents is estimated to be $28 million.
How does Capita detect and respond to cybersecurity incidents ?
Detection and Response: The company detects and responds to cybersecurity incidents through an communication strategy with official statement and regulatory disclosure, and incident response plan activated with yes (partial; delayed containment), and law enforcement notified with yes (ico investigation), and containment measures with systems taken offline, containment measures with user passwords reset (2023-03-31), containment measures with delayed isolation of infected device (58-hour gap), and remediation measures with security improvements post-incident, remediation measures with data protection services offered to exposed individuals, and communication strategy with public disclosure in april 2023, communication strategy with ceo statement on settlement with ico, communication strategy with advisories to clients and pension scheme providers, and enhanced monitoring with likely implemented post-incident (not specified)..
Incident Details
Can you provide details on each incident ?
Title: Capita Data Breach
Description: Customers of the UK outsourcing behemoth Capita are being informed that their data was taken in the hack that rocked the firm at the beginning of April 2023. A cyber problem that primarily affected access to internal Microsoft Office 365 apps was reported by the company. The company noted that while some services offered to specific clients were hampered by the attack, the vast majority of its client services were unaffected. Threat actors obtained access to Capita systems that contained the personal information of almost 470,000 active, delayed, and retired members.
Date Detected: 2023-04-01
Type: Data Breach
Attack Vector: Access to internal Microsoft Office 365 apps
Title: Capita Data Breach (2023)
Description: UK-based outsourcing company Capita was fined £14 million for a data breach that affected over 6 million people. The breach impacted 325 of the 600+ organizations for which Capita processes pension-related personal information. The Information Commissioner’s Office (ICO) found inadequate cybersecurity measures in place to respond to attacks. Capita admitted liability and settled voluntarily, reducing the initial provisional fine from £45 million to £14 million (£8M for Capita Plc and £6M for Capita Pension Solutions Ltd).
Date Publicly Disclosed: 2025-10-15
Type: Data Breach
Title: Capita Data Breach and Ransomware Attack (2023)
Description: The Information Commissioner’s Office (ICO) in the UK fined Capita £14 million ($18.7 million) for a 2023 data breach that exposed the personal information of 6.6 million people. The Black Basta ransomware gang claimed responsibility, exfiltrating nearly 1TB of data and deploying ransomware after gaining access via a malicious file downloaded by an employee. Capita's delayed response (58 hours to isolate the infected device) and poor security practices (e.g., lack of tiered admin controls, understaffed SOC) exacerbated the incident. The breach impacted hundreds of clients, including 325 UK pension scheme providers.
Date Detected: 2023-03-22
Date Publicly Disclosed: 2023-04-00
Type: Data Breach
Attack Vector: Malicious File Download (Phishing/Social Engineering)
Vulnerability Exploited: Poor Access Controls (Lack of Tiered Admin Account Model)Delayed Response to Security AlertsUnderstaffed Security Operations Center (SOC)Lack of Regular Penetration TestingInadequate Risk Management Exercises
Threat Actor: Black Basta Ransomware Gang
Motivation: Financial Gain (Ransom Demand, Data Exfiltration for Leverage)
What are the most common types of attacks the company has faced ?
Common Attack Types: The most common types of attacks the company has faced is Breach.
How does the company identify the attack vectors used in incidents ?
Identification of Attack Vectors: The company identifies the attack vectors used in incidents through Malicious file downloaded by employee (phishing/social engineering).
Impact of the Incidents
What was the impact of each incident ?
Incident : Data Breach CAP93224923
Data Compromised: Personal information of almost 470,000 active, delayed, and retired members
Systems Affected: Internal Microsoft Office 365 apps
Operational Impact: Some services offered to specific clients were hampered
Incident : Data Breach CAP5833058101525
Financial Loss: £14,000,000 (fines)
Data Compromised: Personal information (pension-related)
Brand Reputation Impact: High (regulatory penalty and public disclosure)
Legal Liabilities: £14,000,000 (ICO fines)
Identity Theft Risk: Potential (personal data exposed)
Incident : Data Breach CAP2002120101625
Financial Loss: £14 million ($18.7 million) in ICO Fines (Reduced from £45 million)
Data Compromised: 6.6 million individuals' personal information
Systems Affected: 4% of Capita’s internal IT infrastructure (including Microsoft 365 environment)
Downtime: Systems taken offline during response; user passwords reset on 2023-03-31 (locking out staff)
Operational Impact: Disruption to services for hundreds of clients, including 325 UK pension scheme providers
Brand Reputation Impact: Significant (high-profile breach, regulatory fines, public disclosure)
Legal Liabilities: ICO fines (£8M for Capita plc, £6M for Capita Pension Solutions Limited)
Identity Theft Risk: High (personal data of 6.6M individuals exposed)
What is the average financial loss per incident ?
Average Financial Loss: The average financial loss per incident is $9.33 million.
What types of data are most commonly compromised in incidents ?
Commonly Compromised Data Types: The types of data most commonly compromised in incidents are Personal information, Personal information (pension-related), Personal Information, Pension Scheme Data, Corporate Files and .
Which entities were affected by each incident ?
Incident : Data Breach CAP93224923
Entity Name: Capita
Entity Type: Company
Industry: Outsourcing
Location: UK
Customers Affected: 470,000
Incident : Data Breach CAP5833058101525
Entity Name: Capita Plc
Entity Type: Outsourcing Company
Industry: Professional Services (Pensions)
Location: United Kingdom
Customers Affected: 6,000,000+ individuals across 325 organizations
Incident : Data Breach CAP5833058101525
Entity Name: Capita Pension Solutions Ltd
Entity Type: Subsidiary (Pension Services)
Industry: Professional Services (Pensions)
Location: United Kingdom
Customers Affected: 6,000,000+ individuals across 325 organizations
Incident : Data Breach CAP5833058101525
Entity Name: 325 Organizations (Pension Scheme Clients)
Entity Type: Client Organizations
Industry: Various (Pension Providers)
Incident : Data Breach CAP2002120101625
Entity Name: Capita plc
Entity Type: Outsourcing/Professional Services
Industry: Consulting, Digital Services, Software, BPO
Location: UK (primary), Europe
Size: 34,000 employees, £3B annual revenue
Customers Affected: Hundreds of clients, including 325 UK pension scheme providers
Incident : Data Breach CAP2002120101625
Entity Name: Capita Pension Solutions Limited
Entity Type: Subsidiary (Pension Services)
Industry: Financial Services
Location: UK
Customers Affected: 325 UK pension scheme providers
Incident : Data Breach CAP2002120101625
Entity Name: Clients of Capita (e.g., Local Councils, NHS, Ministry of Defense, Banking, Utilities, Telecom)
Entity Type: Government, Healthcare, Financial Services, Utilities, Telecommunications
Location: UK/Europe
Customers Affected: Indirect impact via Capita's services
Response to the Incidents
What measures were taken in response to each incident ?
Incident : Data Breach CAP5833058101525
Communication Strategy: Official statement and regulatory disclosure
Incident : Data Breach CAP2002120101625
Incident Response Plan Activated: Yes (partial; delayed containment)
Law Enforcement Notified: Yes (ICO investigation)
Containment Measures: Systems taken offlineUser passwords reset (2023-03-31)Delayed isolation of infected device (58-hour gap)
Remediation Measures: Security improvements post-incidentData protection services offered to exposed individuals
Communication Strategy: Public disclosure in April 2023CEO statement on settlement with ICOAdvisories to clients and pension scheme providers
Enhanced Monitoring: Likely implemented post-incident (not specified)
What is the company's incident response plan?
Incident Response Plan: The company's incident response plan is described as Yes (partial; delayed containment).
Data Breach Information
What type of data was compromised in each breach ?
Incident : Data Breach CAP93224923
Type of Data Compromised: Personal information
Number of Records Exposed: 470,000
Incident : Data Breach CAP5833058101525
Type of Data Compromised: Personal information (pension-related)
Number of Records Exposed: 6,000,000+
Sensitivity of Data: High (personally identifiable information)
Incident : Data Breach CAP2002120101625
Type of Data Compromised: Personal information, Pension scheme data, Corporate files
Number of Records Exposed: 6.6 million individuals
Sensitivity of Data: High (personally identifiable information)
Data Exfiltration: Yes (~1TB of data exfiltrated between 2023-03-29 and 2023-03-30)
Data Encryption: Yes (ransomware deployed on 2023-03-31)
Personally Identifiable Information: Yes
What measures does the company take to prevent data exfiltration ?
Prevention of Data Exfiltration: The company takes the following measures to prevent data exfiltration: Security improvements post-incident, Data protection services offered to exposed individuals, .
How does the company handle incidents involving personally identifiable information (PII) ?
Handling of PII Incidents: The company handles incidents involving personally identifiable information (PII) through by systems taken offline, user passwords reset (2023-03-31), delayed isolation of infected device (58-hour gap) and .
Ransomware Information
Was ransomware involved in any of the incidents ?
Incident : Data Breach CAP2002120101625
Ransom Paid: No (based on Black Basta's leak threats)
Ransomware Strain: Black Basta
Data Encryption: Yes (deployed on 2023-03-31)
Data Exfiltration: Yes (~1TB)
Regulatory Compliance
Were there any regulatory violations and fines imposed for each incident ?
Incident : Data Breach CAP5833058101525
Regulations Violated: UK Data Protection Act (likely GDPR equivalent),
Fines Imposed: £14,000,000 (£8M for Capita Plc, £6M for Capita Pension Solutions Ltd)
Legal Actions: Voluntary settlement (liability admitted, appeal forfeited)
Regulatory Notifications: Information Commissioner’s Office (ICO) penalty notice
Incident : Data Breach CAP2002120101625
Regulations Violated: UK GDPR, Data Protection Act 2018,
Fines Imposed: £14 million (£8M for Capita plc, £6M for Capita Pension Solutions Limited)
Legal Actions: ICO investigation and penalty
Regulatory Notifications: ICO disclosure
How does the company ensure compliance with regulatory requirements ?
Ensuring Regulatory Compliance: The company ensures compliance with regulatory requirements through Voluntary settlement (liability admitted, appeal forfeited), ICO investigation and penalty.
Lessons Learned and Recommendations
What lessons were learned from each incident ?
Incident : Data Breach CAP2002120101625
Lessons Learned: Critical importance of timely incident response (58-hour delay worsened impact), Need for tiered admin access controls and regular penetration testing, Adequate SOC staffing and risk management are essential, Proactive communication with regulators can mitigate fines (fine reduced from £45M to £14M)
What recommendations were made to prevent future incidents ?
Incident : Data Breach CAP2002120101625
Recommendations: Implement multi-layered access controls (e.g., zero-trust model), Enhance SOC capabilities (staffing, tools, 24/7 monitoring), Conduct regular penetration testing and red team exercises, Improve employee training on phishing/malicious file risks, Establish clearer incident response escalation protocolsImplement multi-layered access controls (e.g., zero-trust model), Enhance SOC capabilities (staffing, tools, 24/7 monitoring), Conduct regular penetration testing and red team exercises, Improve employee training on phishing/malicious file risks, Establish clearer incident response escalation protocolsImplement multi-layered access controls (e.g., zero-trust model), Enhance SOC capabilities (staffing, tools, 24/7 monitoring), Conduct regular penetration testing and red team exercises, Improve employee training on phishing/malicious file risks, Establish clearer incident response escalation protocolsImplement multi-layered access controls (e.g., zero-trust model), Enhance SOC capabilities (staffing, tools, 24/7 monitoring), Conduct regular penetration testing and red team exercises, Improve employee training on phishing/malicious file risks, Establish clearer incident response escalation protocolsImplement multi-layered access controls (e.g., zero-trust model), Enhance SOC capabilities (staffing, tools, 24/7 monitoring), Conduct regular penetration testing and red team exercises, Improve employee training on phishing/malicious file risks, Establish clearer incident response escalation protocols
What are the key lessons learned from past incidents ?
Key Lessons Learned: The key lessons learned from past incidents are Critical importance of timely incident response (58-hour delay worsened impact),Need for tiered admin access controls and regular penetration testing,Adequate SOC staffing and risk management are essential,Proactive communication with regulators can mitigate fines (fine reduced from £45M to £14M).
What recommendations has the company implemented to improve cybersecurity ?
Implemented Recommendations: The company has implemented the following recommendations to improve cybersecurity: Implement multi-layered access controls (e.g., zero-trust model), Enhance SOC capabilities (staffing, tools, 24/7 monitoring), Establish clearer incident response escalation protocols, Conduct regular penetration testing and red team exercises and Improve employee training on phishing/malicious file risks.
References
Where can I find more information about each incident ?
Incident : Data Breach CAP5833058101525
Source: MLex (Official Statement Summary)
Date Accessed: 2025-10-15
Incident : Data Breach CAP5833058101525
Source: Information Commissioner’s Office (ICO) Penalty Notice
Date Accessed: 2025-10-15
Incident : Data Breach CAP2002120101625
Source: Information Commissioner’s Office (ICO) - Capita Fine Announcement
Incident : Data Breach CAP2002120101625
Source: Capita plc - Public Disclosure (April 2023)
Incident : Data Breach CAP2002120101625
Source: Black Basta Ransomware Gang - Leak Site/Statements
Where can stakeholders find additional resources on cybersecurity best practices ?
Additional Resources: Stakeholders can find additional resources on cybersecurity best practices at and Source: MLex (Official Statement Summary)Date Accessed: 2025-10-15, and Source: Information Commissioner’s Office (ICO) Penalty NoticeDate Accessed: 2025-10-15, and Source: Information Commissioner’s Office (ICO) - Capita Fine Announcement, and Source: Capita plc - Public Disclosure (April 2023), and Source: Black Basta Ransomware Gang - Leak Site/Statements.
Investigation Status
What is the current status of the investigation for each incident ?
Incident : Data Breach CAP5833058101525
Investigation Status: Completed (ICO investigation concluded with fine)
Incident : Data Breach CAP2002120101625
Investigation Status: Completed (ICO investigation concluded with fine)
How does the company communicate the status of incident investigations to stakeholders ?
Communication of Investigation Status: The company communicates the status of incident investigations to stakeholders through Official statement and regulatory disclosure, Public Disclosure In April 2023, Ceo Statement On Settlement With Ico and Advisories To Clients And Pension Scheme Providers.
Stakeholder and Customer Advisories
Were there any advisories issued to stakeholders or customers for each incident ?
Incident : Data Breach CAP2002120101625
Stakeholder Advisories: Issued to clients (e.g., pension scheme providers, local councils, NHS)
Customer Advisories: Data protection services offered to affected individuals
What advisories does the company provide to stakeholders and customers following an incident ?
Advisories Provided: The company provides the following advisories to stakeholders and customers following an incident: were Issued to clients (e.g., pension scheme providers, local councils, NHS) and Data protection services offered to affected individuals.
Initial Access Broker
How did the initial access broker gain entry for each incident ?
Incident : Data Breach CAP5833058101525
High Value Targets: Pension-related personal data
Data Sold on Dark Web: Pension-related personal data
Incident : Data Breach CAP2002120101625
Entry Point: Malicious file downloaded by employee (phishing/social engineering)
Backdoors Established: Yes (hackers gained admin permissions and lateral movement)
High Value Targets: Pension Scheme Data, Administrator Credentials, Sensitive Corporate Files,
Data Sold on Dark Web: Pension Scheme Data, Administrator Credentials, Sensitive Corporate Files,
Post-Incident Analysis
What were the root causes and corrective actions taken for each incident ?
Incident : Data Breach CAP5833058101525
Root Causes: Inadequate measures to respond to cyberattacks (per ICO findings)
Incident : Data Breach CAP2002120101625
Root Causes: Delayed Containment (58-Hour Gap Between Detection And Isolation), Lack Of Tiered Admin Access Controls, Understaffed Security Operations Center (Soc), Inadequate Penetration Testing And Risk Management, Employee Susceptibility To Phishing/Malicious Files,
Corrective Actions: Security Improvements (Unspecified Details), Data Protection Services For Affected Individuals, Settlement With Ico And Acceptance Of Liability, Investment In Cybersecurity Strengthening (Per Ceo Statement),
What is the company's process for conducting post-incident analysis ?
Post-Incident Analysis Process: The company's process for conducting post-incident analysis is described as Likely implemented post-incident (not specified).
What corrective actions has the company taken based on post-incident analysis ?
Corrective Actions Taken: The company has taken the following corrective actions based on post-incident analysis: Security Improvements (Unspecified Details), Data Protection Services For Affected Individuals, Settlement With Ico And Acceptance Of Liability, Investment In Cybersecurity Strengthening (Per Ceo Statement), .
Additional Questions
General Information
Has the company ever paid ransoms ?
Ransom Payment History: The company has Paid ransoms in the past.
Who was the attacking group in the last incident ?
Last Attacking Group: The attacking group in the last incident was an Black Basta Ransomware Gang.
Incident Details
What was the most recent incident detected ?
Most Recent Incident Detected: The most recent incident detected was on 2023-04-01.
What was the most recent incident publicly disclosed ?
Most Recent Incident Publicly Disclosed: The most recent incident publicly disclosed was on 2023-04-00.
Impact of the Incidents
What was the most significant data compromised in an incident ?
Most Significant Data Compromised: The most significant data compromised in an incident were Personal information of almost 470,000 active, delayed, and retired members, Personal information (pension-related) and 6.6 million individuals' personal information.
Response to the Incidents
What containment measures were taken in the most recent incident ?
Containment Measures in Most Recent Incident: The containment measures taken in the most recent incident was Systems taken offlineUser passwords reset (2023-03-31)Delayed isolation of infected device (58-hour gap).
Data Breach Information
What was the most sensitive data compromised in a breach ?
Most Sensitive Data Compromised: The most sensitive data compromised in a breach were Personal information of almost 470,000 active, delayed, and retired members, Personal information (pension-related) and 6.6 million individuals' personal information.
What was the number of records exposed in the most significant breach ?
Number of Records Exposed in Most Significant Breach: The number of records exposed in the most significant breach was 13.1M.
Ransomware Information
What was the highest ransom paid in a ransomware incident ?
Highest Ransom Paid: The highest ransom paid in a ransomware incident was No (based on Black Basta's leak threats).
Regulatory Compliance
What was the highest fine imposed for a regulatory violation ?
Highest Fine Imposed: The highest fine imposed for a regulatory violation was £14,000,000 (£8M for Capita Plc, £6M for Capita Pension Solutions Ltd), £14 million (£8M for Capita plc, £6M for Capita Pension Solutions Limited).
What was the most significant legal action taken for a regulatory violation ?
Most Significant Legal Action: The most significant legal action taken for a regulatory violation was Voluntary settlement (liability admitted, appeal forfeited), ICO investigation and penalty.
Lessons Learned and Recommendations
What was the most significant lesson learned from past incidents ?
Most Significant Lesson Learned: The most significant lesson learned from past incidents was Proactive communication with regulators can mitigate fines (fine reduced from £45M to £14M).
What was the most significant recommendation implemented to improve cybersecurity ?
Most Significant Recommendation Implemented: The most significant recommendation implemented to improve cybersecurity was Implement multi-layered access controls (e.g., zero-trust model), Enhance SOC capabilities (staffing, tools, 24/7 monitoring), Establish clearer incident response escalation protocols, Conduct regular penetration testing and red team exercises and Improve employee training on phishing/malicious file risks.
References
What is the most recent source of information about an incident ?
Most Recent Source: The most recent source of information about an incident are Information Commissioner’s Office (ICO) Penalty Notice, Capita plc - Public Disclosure (April 2023), Information Commissioner’s Office (ICO) - Capita Fine Announcement, MLex (Official Statement Summary) and Black Basta Ransomware Gang - Leak Site/Statements.
Investigation Status
What is the current status of the most recent investigation ?
Current Status of Most Recent Investigation: The current status of the most recent investigation is Completed (ICO investigation concluded with fine).
Stakeholder and Customer Advisories
What was the most recent stakeholder advisory issued ?
Most Recent Stakeholder Advisory: The most recent stakeholder advisory issued was Issued to clients (e.g., pension scheme providers, local councils, NHS), .
What was the most recent customer advisory issued ?
Most Recent Customer Advisory: The most recent customer advisory issued was an Data protection services offered to affected individuals.
Initial Access Broker
What was the most recent entry point used by an initial access broker ?
Most Recent Entry Point: The most recent entry point used by an initial access broker was an Malicious file downloaded by employee (phishing/social engineering).
Post-Incident Analysis
What was the most significant root cause identified in post-incident analysis ?
Most Significant Root Cause: The most significant root cause identified in post-incident analysis was Inadequate measures to respond to cyberattacks (per ICO findings), Delayed containment (58-hour gap between detection and isolation)Lack of tiered admin access controlsUnderstaffed Security Operations Center (SOC)Inadequate penetration testing and risk managementEmployee susceptibility to phishing/malicious files.
What was the most significant corrective action taken based on post-incident analysis ?
Most Significant Corrective Action: The most significant corrective action taken based on post-incident analysis was Security improvements (unspecified details)Data protection services for affected individualsSettlement with ICO and acceptance of liabilityInvestment in cybersecurity strengthening (per CEO statement).
.png)
Latest Global CVEs (Not Company-Specific)
Description
Improper validation of specified type of input in M365 Copilot allows an unauthorized attacker to disclose information over a network.
Risk Information
cvss3
Base: 9.3
Severity: LOW
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:H/I:H/A:N
Description
Improper access control in Azure Front Door (AFD) allows an unauthorized attacker to elevate privileges over a network.
Risk Information
cvss3
Base: 9.8
Severity: LOW
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
Description
Azure Entra ID Elevation of Privilege Vulnerability
Risk Information
cvss3
Base: 9.3
Severity: LOW
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:H/I:L/A:N
Description
Moonraker is a Python web server providing API access to Klipper 3D printing firmware. In versions 0.9.3 and below, instances configured with the "ldap" component enabled are vulnerable to LDAP search filter injection techniques via the login endpoint. The 401 error response message can be used to determine whether or not a search was successful, allowing for brute force methods to discover LDAP entries on the server such as user IDs and user attributes. This issue has been fixed in version 0.10.0.
Risk Information
cvss4
Base: 2.7
Severity: LOW
CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N/E:U/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
Description
Runtipi is a Docker-based, personal homeserver orchestrator that facilitates multiple services on a single server. Versions 3.7.0 and above allow an authenticated user to execute arbitrary system commands on the host server by injecting shell metacharacters into backup filenames. The BackupManager fails to sanitize the filenames of uploaded backups. The system persists user-uploaded files directly to the host filesystem using the raw originalname provided in the request. This allows an attacker to stage a file containing shell metacharacters (e.g., $(id).tar.gz) at a predictable path, which is later referenced during the restore process. The successful storage of the file is what allows the subsequent restore command to reference and execute it. This issue has been fixed in version 4.7.0.
Risk Information
cvss3
Base: 8.0
Severity: HIGH
CVSS:3.1/AV:N/AC:H/PR:H/UI:N/S:C/C:H/I:H/A:H
Access Data Using Our API
Get company history
curl -i -X GET 'https://api.rankiteo.com/underwriter-getcompany-history?linkedin_id=capita' -H 'apikey: YOUR_API_KEY_HERE'
RapidWhat Do We Measure ?
Incident
Finding
Grade
Digital Assets
Every week, Rankiteo analyzes billions of signals to give organizations a sharper, faster view of emerging risks. With deeper, more actionable intelligence at their fingertips, security teams can outpace threat actors, respond instantly to Zero-Day attacks, and dramatically shrink their risk exposure window.
These are some of the factors we use to calculate the overall score:
Network Security
Identify exposed access points, detect misconfigured SSL certificates, and uncover vulnerabilities across the network infrastructure.
SBOM (Software Bill of Materials)
Gain visibility into the software components used within an organization to detect vulnerabilities, manage risk, and ensure supply chain security.
CMDB (Configuration Management Database)
Monitor and manage all IT assets and their configurations to ensure accurate, real-time visibility across the company's technology environment.
Threat Intelligence
Leverage real-time insights on active threats, malware campaigns, and emerging vulnerabilities to proactively defend against evolving cyberattacks.
Rankiteo is a unified scoring and risk platform that analyzes billions of signals weekly to help organizations gain faster, more actionable insights into emerging threats. Empowering teams to outpace adversaries and reduce exposure.
