Capita
Company Details
Linkedin ID:
capita
Website:
Employees number:
25,672
Number of followers:
424,045
NAICS:
5415
Industry Type:
Homepage:
capita.com
IP Addresses:
0
Company ID:
CAP_1349580
Scan Status:
In-progress
Capita Company CyberSecurity Posture
capita.com
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across eight countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly. A publicly listed business with adjusted revenue of £2.4bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.
Capita A.I CyberSecurity Scoring
Capita Risk Score (AI oriented)Between 550 and 599
Capita
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Capita Global Score (TPRM)XXXX
Capita
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Capita Company CyberSecurity News & History
Past Incidents
3
Attack Types
3
Capita
Breach
Rankiteo Explanation
Attack with significant impact with customers data leaks
Description: UK-based outsourcing company **Capita** was fined **£14 million** (split as £8M for Capita Plc and £6M for Capita Pension Solutions Ltd) by the **Information Commissioner’s Office (ICO)** for a **2023 data breach** affecting **over 6 million individuals** across **325 pension schemes**. The ICO’s investigation revealed **inadequate cybersecurity measures**, leaving the company vulnerable to attacks that compromised **personal pension data** processed on behalf of more than **600 organizations**. The breach stemmed from **poor incident response protocols**, though Capita admitted liability and settled voluntarily, reducing an initial **£45 million provisional fine**. The exposed data included sensitive **pension-related personal information**, risking financial fraud and identity theft for affected individuals. The case underscores systemic failures in safeguarding third-party data, particularly in high-stakes sectors like **pensions and financial services**.
Capita
Data Leak
Rankiteo Explanation
Attack with significant impact with internal employee data leaks
Description: Customers of the UK outsourcing behemoth Capita are being informed that their data was taken in the hack that rocked the firm at the beginning of April 2023. A cyber problem that primarily affected access to internal Microsoft Office 365 apps was reported by the company. The company noted that while some services offered to specific clients were hampered by the attack, the vast majority of its client services were unaffected. Threat actors obtained access to Capita systems that contained the personal information of almost 470,000 active, delayed, and retired members.
Capita
Ransomware
Rankiteo Explanation
Attack threatening the organization’s existence
Description: Capita, a UK-based outsourcing and professional services provider, suffered a **Black Basta ransomware attack** in **March 2023**, exposing the personal data of **6.6 million individuals** and impacting **hundreds of clients**, including **325 UK pension schemes**. Hackers gained access via a malicious file downloaded by an employee, exploiting weak security controls—such as **poor access management, delayed incident response (58-hour delay in isolating the infected device), an understaffed SOC, and lack of penetration testing**. Over **1TB of data** was exfiltrated before ransomware was deployed, locking systems and resetting all user passwords. The **UK’s ICO fined Capita £14 million** (reduced from £45 million) for failures in data protection, though the company later improved security measures. The breach disrupted services for **local councils, the NHS, and the Ministry of Defense**, among others, and involved **sensitive pension and employee data leaks**.
Capita Company Scoring based on AI Models
Cyber Incidents Likelihood 3 - 6 - 9 months
A.I Risk Score Likelihood 3 - 6 - 9 months
Underwriter Stats for Capita
Incidents vs IT Services and IT Consulting Industry Average (This Year)
No incidents recorded for Capita in 2025.
Incidents vs All-Companies Average (This Year)
No incidents recorded for Capita in 2025.
Incident Types Capita vs IT Services and IT Consulting Industry Avg (This Year)
No incidents recorded for Capita in 2025.
Incident History — Capita (X = Date, Y = Severity)
Capita cyber incidents detection timeline including parent company and subsidiaries
Capita Company Subsidiaries
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across eight countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly. A publicly listed business with adjusted revenue of £2.4bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.
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Capita CyberSecurity News
November 18, 2025 04:18 PM
Lessons from the ICO’s Capita enforcement action - what can we learn?
In October, the ICO announced that it had issued fines totalling £14 million to Capita. Capita plc was fined £8 million and Capita Pension...
October 24, 2025 07:00 AM
Capita Cyber Security Breach – £14 Million Fine Issued
Capita Cyber Security Breach – £14 Million Fine Issued. Authors: ... The Information Commissioner's Office (“ICO”) has imposed a £14 million fine...
October 24, 2025 07:00 AM
Capita fined £14m over data breach that saw customers information leaked
A data breach at the outsourcing firm in 2023 saw data of customers leaked for sale on the dark web.
October 22, 2025 07:00 AM
Capita’s £14m ICO fine – lessons in cyber resilience for trustees
On 15 October 2025, the Information Commissioner's Office (the “ICO”) issued a £14m fine to Capita in relation to a cyber-attack which took...
October 21, 2025 07:00 AM
ICO Fines Capita £14 Million Over Data Breach That Exposed the Personal Information of 6 Million People
The U.K.'s Information Commissioner's Office (ICO) has fined outsourcing firm Capita £14 million ($18.8M) for its alleged failure to prevent...
October 20, 2025 07:00 AM
Capita cyber breach | Crowe UK
Capita fined £14m for cyber failings affecting 6.6m people, prompting urgent lessons for pension Trustees on data security.
October 18, 2025 07:00 AM
UK Fines Capita ₹150 Crore for Massive Data Breach
UK fines Capita ₹150 crore for a 2023 data breach affecting 66 lakh people, exposing gaps in cybersecurity and oversight across major...
October 17, 2025 07:00 AM
UK ICO Fines Capita £14 Million Following Data Breach
by: Hunton Andrews Kurth's Privacy and Cybersecurity Hunton Andrews Kurth - Privacy and Information Security Law Blog-Hunton Andrews Kurth.
October 17, 2025 07:00 AM
Capita hit with £14 million fine after major data breach
Personal information, including financial records, passports, and home addresses, was stolen from Capita, leading to a regulatory fine and a...
Frequently Asked Questions
Explore insights on cybersecurity incidents, risk posture, and Rankiteo's assessments.
Capita CyberSecurity History Information
Official Website of Capita
The official website of Capita is http://www.capita.com.
Capita’s AI-Generated Cybersecurity Score
According to Rankiteo, Capita’s AI-generated cybersecurity score is 582, reflecting their Very Poor security posture.
How many security badges does Capita’ have ?
According to Rankiteo, Capita currently holds 0 security badges, indicating that no recognized compliance certifications are currently verified for the organization.
Does Capita have SOC 2 Type 1 certification ?
According to Rankiteo, Capita is not certified under SOC 2 Type 1.
Does Capita have SOC 2 Type 2 certification ?
According to Rankiteo, Capita does not hold a SOC 2 Type 2 certification.
Does Capita comply with GDPR ?
According to Rankiteo, Capita is not listed as GDPR compliant.
Does Capita have PCI DSS certification ?
According to Rankiteo, Capita does not currently maintain PCI DSS compliance.
Does Capita comply with HIPAA ?
According to Rankiteo, Capita is not compliant with HIPAA regulations.
Does Capita have ISO 27001 certification ?
According to Rankiteo,Capita is not certified under ISO 27001, indicating the absence of a formally recognized information security management framework.
Industry Classification of Capita
Capita operates primarily in the IT Services and IT Consulting industry.
Number of Employees at Capita
Capita employs approximately 25,672 people worldwide.
Subsidiaries Owned by Capita
Capita presently has no subsidiaries across any sectors.
Capita’s LinkedIn Followers
Capita’s official LinkedIn profile has approximately 424,045 followers.
NAICS Classification of Capita
Capita is classified under the NAICS code 5415, which corresponds to Computer Systems Design and Related Services.
Capita’s Presence on Crunchbase
Yes, Capita has an official profile on Crunchbase, which can be accessed here: https://www.crunchbase.com/organization/capita.
Capita’s Presence on LinkedIn
Yes, Capita maintains an official LinkedIn profile, which is actively utilized for branding and talent engagement, which can be accessed here: https://www.linkedin.com/company/capita.
Cybersecurity Incidents Involving Capita
As of November 27, 2025, Rankiteo reports that Capita has experienced 3 cybersecurity incidents.
Number of Peer and Competitor Companies
Capita has an estimated 36,305 peer or competitor companies worldwide.
What types of cybersecurity incidents have occurred at Capita ?
Incident Types: The types of cybersecurity incidents that have occurred include Ransomware, Breach and Data Leak.
What was the total financial impact of these incidents on Capita ?
Total Financial Loss: The total financial loss from these incidents is estimated to be $28 million.
How does Capita detect and respond to cybersecurity incidents ?
Detection and Response: The company detects and responds to cybersecurity incidents through an communication strategy with official statement and regulatory disclosure, and incident response plan activated with yes (partial; delayed containment), and law enforcement notified with yes (ico investigation), and containment measures with systems taken offline, containment measures with user passwords reset (2023-03-31), containment measures with delayed isolation of infected device (58-hour gap), and remediation measures with security improvements post-incident, remediation measures with data protection services offered to exposed individuals, and communication strategy with public disclosure in april 2023, communication strategy with ceo statement on settlement with ico, communication strategy with advisories to clients and pension scheme providers, and enhanced monitoring with likely implemented post-incident (not specified)..
Incident Details
Can you provide details on each incident ?
Title: Capita Data Breach
Description: Customers of the UK outsourcing behemoth Capita are being informed that their data was taken in the hack that rocked the firm at the beginning of April 2023. A cyber problem that primarily affected access to internal Microsoft Office 365 apps was reported by the company. The company noted that while some services offered to specific clients were hampered by the attack, the vast majority of its client services were unaffected. Threat actors obtained access to Capita systems that contained the personal information of almost 470,000 active, delayed, and retired members.
Date Detected: 2023-04-01
Type: Data Breach
Attack Vector: Access to internal Microsoft Office 365 apps
Title: Capita Data Breach (2023)
Description: UK-based outsourcing company Capita was fined £14 million for a data breach that affected over 6 million people. The breach impacted 325 of the 600+ organizations for which Capita processes pension-related personal information. The Information Commissioner’s Office (ICO) found inadequate cybersecurity measures in place to respond to attacks. Capita admitted liability and settled voluntarily, reducing the initial provisional fine from £45 million to £14 million (£8M for Capita Plc and £6M for Capita Pension Solutions Ltd).
Date Publicly Disclosed: 2025-10-15
Type: Data Breach
Title: Capita Data Breach and Ransomware Attack (2023)
Description: The Information Commissioner’s Office (ICO) in the UK fined Capita £14 million ($18.7 million) for a 2023 data breach that exposed the personal information of 6.6 million people. The Black Basta ransomware gang claimed responsibility, exfiltrating nearly 1TB of data and deploying ransomware after gaining access via a malicious file downloaded by an employee. Capita's delayed response (58 hours to isolate the infected device) and poor security practices (e.g., lack of tiered admin controls, understaffed SOC) exacerbated the incident. The breach impacted hundreds of clients, including 325 UK pension scheme providers.
Date Detected: 2023-03-22
Date Publicly Disclosed: 2023-04-00
Type: Data Breach
Attack Vector: Malicious File Download (Phishing/Social Engineering)
Vulnerability Exploited: Poor Access Controls (Lack of Tiered Admin Account Model)Delayed Response to Security AlertsUnderstaffed Security Operations Center (SOC)Lack of Regular Penetration TestingInadequate Risk Management Exercises
Threat Actor: Black Basta Ransomware Gang
Motivation: Financial Gain (Ransom Demand, Data Exfiltration for Leverage)
What are the most common types of attacks the company has faced ?
Common Attack Types: The most common types of attacks the company has faced is Breach.
How does the company identify the attack vectors used in incidents ?
Identification of Attack Vectors: The company identifies the attack vectors used in incidents through Malicious file downloaded by employee (phishing/social engineering).
Impact of the Incidents
What was the impact of each incident ?
Incident : Data Breach CAP93224923
Data Compromised: Personal information of almost 470,000 active, delayed, and retired members
Systems Affected: Internal Microsoft Office 365 apps
Operational Impact: Some services offered to specific clients were hampered
Incident : Data Breach CAP5833058101525
Financial Loss: £14,000,000 (fines)
Data Compromised: Personal information (pension-related)
Brand Reputation Impact: High (regulatory penalty and public disclosure)
Legal Liabilities: £14,000,000 (ICO fines)
Identity Theft Risk: Potential (personal data exposed)
Incident : Data Breach CAP2002120101625
Financial Loss: £14 million ($18.7 million) in ICO Fines (Reduced from £45 million)
Data Compromised: 6.6 million individuals' personal information
Systems Affected: 4% of Capita’s internal IT infrastructure (including Microsoft 365 environment)
Downtime: Systems taken offline during response; user passwords reset on 2023-03-31 (locking out staff)
Operational Impact: Disruption to services for hundreds of clients, including 325 UK pension scheme providers
Brand Reputation Impact: Significant (high-profile breach, regulatory fines, public disclosure)
Legal Liabilities: ICO fines (£8M for Capita plc, £6M for Capita Pension Solutions Limited)
Identity Theft Risk: High (personal data of 6.6M individuals exposed)
What is the average financial loss per incident ?
Average Financial Loss: The average financial loss per incident is $9.33 million.
What types of data are most commonly compromised in incidents ?
Commonly Compromised Data Types: The types of data most commonly compromised in incidents are Personal information, Personal information (pension-related), Personal Information, Pension Scheme Data, Corporate Files and .
Which entities were affected by each incident ?
Incident : Data Breach CAP93224923
Entity Name: Capita
Entity Type: Company
Industry: Outsourcing
Location: UK
Customers Affected: 470,000
Incident : Data Breach CAP5833058101525
Entity Name: Capita Plc
Entity Type: Outsourcing Company
Industry: Professional Services (Pensions)
Location: United Kingdom
Customers Affected: 6,000,000+ individuals across 325 organizations
Incident : Data Breach CAP5833058101525
Entity Name: Capita Pension Solutions Ltd
Entity Type: Subsidiary (Pension Services)
Industry: Professional Services (Pensions)
Location: United Kingdom
Customers Affected: 6,000,000+ individuals across 325 organizations
Incident : Data Breach CAP5833058101525
Entity Name: 325 Organizations (Pension Scheme Clients)
Entity Type: Client Organizations
Industry: Various (Pension Providers)
Incident : Data Breach CAP2002120101625
Entity Name: Capita plc
Entity Type: Outsourcing/Professional Services
Industry: Consulting, Digital Services, Software, BPO
Location: UK (primary), Europe
Size: 34,000 employees, £3B annual revenue
Customers Affected: Hundreds of clients, including 325 UK pension scheme providers
Incident : Data Breach CAP2002120101625
Entity Name: Capita Pension Solutions Limited
Entity Type: Subsidiary (Pension Services)
Industry: Financial Services
Location: UK
Customers Affected: 325 UK pension scheme providers
Incident : Data Breach CAP2002120101625
Entity Name: Clients of Capita (e.g., Local Councils, NHS, Ministry of Defense, Banking, Utilities, Telecom)
Entity Type: Government, Healthcare, Financial Services, Utilities, Telecommunications
Location: UK/Europe
Customers Affected: Indirect impact via Capita's services
Response to the Incidents
What measures were taken in response to each incident ?
Incident : Data Breach CAP5833058101525
Communication Strategy: Official statement and regulatory disclosure
Incident : Data Breach CAP2002120101625
Incident Response Plan Activated: Yes (partial; delayed containment)
Law Enforcement Notified: Yes (ICO investigation)
Containment Measures: Systems taken offlineUser passwords reset (2023-03-31)Delayed isolation of infected device (58-hour gap)
Remediation Measures: Security improvements post-incidentData protection services offered to exposed individuals
Communication Strategy: Public disclosure in April 2023CEO statement on settlement with ICOAdvisories to clients and pension scheme providers
Enhanced Monitoring: Likely implemented post-incident (not specified)
What is the company's incident response plan?
Incident Response Plan: The company's incident response plan is described as Yes (partial; delayed containment).
Data Breach Information
What type of data was compromised in each breach ?
Incident : Data Breach CAP93224923
Type of Data Compromised: Personal information
Number of Records Exposed: 470,000
Incident : Data Breach CAP5833058101525
Type of Data Compromised: Personal information (pension-related)
Number of Records Exposed: 6,000,000+
Sensitivity of Data: High (personally identifiable information)
Incident : Data Breach CAP2002120101625
Type of Data Compromised: Personal information, Pension scheme data, Corporate files
Number of Records Exposed: 6.6 million individuals
Sensitivity of Data: High (personally identifiable information)
Data Exfiltration: Yes (~1TB of data exfiltrated between 2023-03-29 and 2023-03-30)
Data Encryption: Yes (ransomware deployed on 2023-03-31)
Personally Identifiable Information: Yes
What measures does the company take to prevent data exfiltration ?
Prevention of Data Exfiltration: The company takes the following measures to prevent data exfiltration: Security improvements post-incident, Data protection services offered to exposed individuals, .
How does the company handle incidents involving personally identifiable information (PII) ?
Handling of PII Incidents: The company handles incidents involving personally identifiable information (PII) through by systems taken offline, user passwords reset (2023-03-31), delayed isolation of infected device (58-hour gap) and .
Ransomware Information
Was ransomware involved in any of the incidents ?
Incident : Data Breach CAP2002120101625
Ransom Paid: No (based on Black Basta's leak threats)
Ransomware Strain: Black Basta
Data Encryption: Yes (deployed on 2023-03-31)
Data Exfiltration: Yes (~1TB)
Regulatory Compliance
Were there any regulatory violations and fines imposed for each incident ?
Incident : Data Breach CAP5833058101525
Regulations Violated: UK Data Protection Act (likely GDPR equivalent),
Fines Imposed: £14,000,000 (£8M for Capita Plc, £6M for Capita Pension Solutions Ltd)
Legal Actions: Voluntary settlement (liability admitted, appeal forfeited)
Regulatory Notifications: Information Commissioner’s Office (ICO) penalty notice
Incident : Data Breach CAP2002120101625
Regulations Violated: UK GDPR, Data Protection Act 2018,
Fines Imposed: £14 million (£8M for Capita plc, £6M for Capita Pension Solutions Limited)
Legal Actions: ICO investigation and penalty
Regulatory Notifications: ICO disclosure
How does the company ensure compliance with regulatory requirements ?
Ensuring Regulatory Compliance: The company ensures compliance with regulatory requirements through Voluntary settlement (liability admitted, appeal forfeited), ICO investigation and penalty.
Lessons Learned and Recommendations
What lessons were learned from each incident ?
Incident : Data Breach CAP2002120101625
Lessons Learned: Critical importance of timely incident response (58-hour delay worsened impact), Need for tiered admin access controls and regular penetration testing, Adequate SOC staffing and risk management are essential, Proactive communication with regulators can mitigate fines (fine reduced from £45M to £14M)
What recommendations were made to prevent future incidents ?
Incident : Data Breach CAP2002120101625
Recommendations: Implement multi-layered access controls (e.g., zero-trust model), Enhance SOC capabilities (staffing, tools, 24/7 monitoring), Conduct regular penetration testing and red team exercises, Improve employee training on phishing/malicious file risks, Establish clearer incident response escalation protocolsImplement multi-layered access controls (e.g., zero-trust model), Enhance SOC capabilities (staffing, tools, 24/7 monitoring), Conduct regular penetration testing and red team exercises, Improve employee training on phishing/malicious file risks, Establish clearer incident response escalation protocolsImplement multi-layered access controls (e.g., zero-trust model), Enhance SOC capabilities (staffing, tools, 24/7 monitoring), Conduct regular penetration testing and red team exercises, Improve employee training on phishing/malicious file risks, Establish clearer incident response escalation protocolsImplement multi-layered access controls (e.g., zero-trust model), Enhance SOC capabilities (staffing, tools, 24/7 monitoring), Conduct regular penetration testing and red team exercises, Improve employee training on phishing/malicious file risks, Establish clearer incident response escalation protocolsImplement multi-layered access controls (e.g., zero-trust model), Enhance SOC capabilities (staffing, tools, 24/7 monitoring), Conduct regular penetration testing and red team exercises, Improve employee training on phishing/malicious file risks, Establish clearer incident response escalation protocols
What are the key lessons learned from past incidents ?
Key Lessons Learned: The key lessons learned from past incidents are Critical importance of timely incident response (58-hour delay worsened impact),Need for tiered admin access controls and regular penetration testing,Adequate SOC staffing and risk management are essential,Proactive communication with regulators can mitigate fines (fine reduced from £45M to £14M).
What recommendations has the company implemented to improve cybersecurity ?
Implemented Recommendations: The company has implemented the following recommendations to improve cybersecurity: Enhance SOC capabilities (staffing, tools, 24/7 monitoring), Improve employee training on phishing/malicious file risks, Implement multi-layered access controls (e.g., zero-trust model), Establish clearer incident response escalation protocols and Conduct regular penetration testing and red team exercises.
References
Where can I find more information about each incident ?
Incident : Data Breach CAP5833058101525
Source: MLex (Official Statement Summary)
Date Accessed: 2025-10-15
Incident : Data Breach CAP5833058101525
Source: Information Commissioner’s Office (ICO) Penalty Notice
Date Accessed: 2025-10-15
Incident : Data Breach CAP2002120101625
Source: Information Commissioner’s Office (ICO) - Capita Fine Announcement
Incident : Data Breach CAP2002120101625
Source: Capita plc - Public Disclosure (April 2023)
Incident : Data Breach CAP2002120101625
Source: Black Basta Ransomware Gang - Leak Site/Statements
Where can stakeholders find additional resources on cybersecurity best practices ?
Additional Resources: Stakeholders can find additional resources on cybersecurity best practices at and Source: MLex (Official Statement Summary)Date Accessed: 2025-10-15, and Source: Information Commissioner’s Office (ICO) Penalty NoticeDate Accessed: 2025-10-15, and Source: Information Commissioner’s Office (ICO) - Capita Fine Announcement, and Source: Capita plc - Public Disclosure (April 2023), and Source: Black Basta Ransomware Gang - Leak Site/Statements.
Investigation Status
What is the current status of the investigation for each incident ?
Incident : Data Breach CAP5833058101525
Investigation Status: Completed (ICO investigation concluded with fine)
Incident : Data Breach CAP2002120101625
Investigation Status: Completed (ICO investigation concluded with fine)
How does the company communicate the status of incident investigations to stakeholders ?
Communication of Investigation Status: The company communicates the status of incident investigations to stakeholders through Official statement and regulatory disclosure, Public Disclosure In April 2023, Ceo Statement On Settlement With Ico and Advisories To Clients And Pension Scheme Providers.
Stakeholder and Customer Advisories
Were there any advisories issued to stakeholders or customers for each incident ?
Incident : Data Breach CAP2002120101625
Stakeholder Advisories: Issued to clients (e.g., pension scheme providers, local councils, NHS)
Customer Advisories: Data protection services offered to affected individuals
What advisories does the company provide to stakeholders and customers following an incident ?
Advisories Provided: The company provides the following advisories to stakeholders and customers following an incident: were Issued to clients (e.g., pension scheme providers, local councils, NHS) and Data protection services offered to affected individuals.
Initial Access Broker
How did the initial access broker gain entry for each incident ?
Incident : Data Breach CAP5833058101525
High Value Targets: Pension-related personal data
Data Sold on Dark Web: Pension-related personal data
Incident : Data Breach CAP2002120101625
Entry Point: Malicious file downloaded by employee (phishing/social engineering)
Backdoors Established: Yes (hackers gained admin permissions and lateral movement)
High Value Targets: Pension Scheme Data, Administrator Credentials, Sensitive Corporate Files,
Data Sold on Dark Web: Pension Scheme Data, Administrator Credentials, Sensitive Corporate Files,
Post-Incident Analysis
What were the root causes and corrective actions taken for each incident ?
Incident : Data Breach CAP5833058101525
Root Causes: Inadequate measures to respond to cyberattacks (per ICO findings)
Incident : Data Breach CAP2002120101625
Root Causes: Delayed Containment (58-Hour Gap Between Detection And Isolation), Lack Of Tiered Admin Access Controls, Understaffed Security Operations Center (Soc), Inadequate Penetration Testing And Risk Management, Employee Susceptibility To Phishing/Malicious Files,
Corrective Actions: Security Improvements (Unspecified Details), Data Protection Services For Affected Individuals, Settlement With Ico And Acceptance Of Liability, Investment In Cybersecurity Strengthening (Per Ceo Statement),
What is the company's process for conducting post-incident analysis ?
Post-Incident Analysis Process: The company's process for conducting post-incident analysis is described as Likely implemented post-incident (not specified).
What corrective actions has the company taken based on post-incident analysis ?
Corrective Actions Taken: The company has taken the following corrective actions based on post-incident analysis: Security Improvements (Unspecified Details), Data Protection Services For Affected Individuals, Settlement With Ico And Acceptance Of Liability, Investment In Cybersecurity Strengthening (Per Ceo Statement), .
Additional Questions
General Information
Has the company ever paid ransoms ?
Ransom Payment History: The company has Paid ransoms in the past.
Who was the attacking group in the last incident ?
Last Attacking Group: The attacking group in the last incident was an Black Basta Ransomware Gang.
Incident Details
What was the most recent incident detected ?
Most Recent Incident Detected: The most recent incident detected was on 2023-04-01.
What was the most recent incident publicly disclosed ?
Most Recent Incident Publicly Disclosed: The most recent incident publicly disclosed was on 2023-04-00.
Impact of the Incidents
What was the most significant data compromised in an incident ?
Most Significant Data Compromised: The most significant data compromised in an incident were Personal information of almost 470,000 active, delayed, and retired members, Personal information (pension-related) and 6.6 million individuals' personal information.
Response to the Incidents
What containment measures were taken in the most recent incident ?
Containment Measures in Most Recent Incident: The containment measures taken in the most recent incident was Systems taken offlineUser passwords reset (2023-03-31)Delayed isolation of infected device (58-hour gap).
Data Breach Information
What was the most sensitive data compromised in a breach ?
Most Sensitive Data Compromised: The most sensitive data compromised in a breach were Personal information (pension-related), 6.6 million individuals' personal information, Personal information of almost 470,000 active, delayed and and retired members.
What was the number of records exposed in the most significant breach ?
Number of Records Exposed in Most Significant Breach: The number of records exposed in the most significant breach was 13.1M.
Ransomware Information
What was the highest ransom paid in a ransomware incident ?
Highest Ransom Paid: The highest ransom paid in a ransomware incident was No (based on Black Basta's leak threats).
Regulatory Compliance
What was the highest fine imposed for a regulatory violation ?
Highest Fine Imposed: The highest fine imposed for a regulatory violation was £14,000,000 (£8M for Capita Plc, £6M for Capita Pension Solutions Ltd), £14 million (£8M for Capita plc, £6M for Capita Pension Solutions Limited).
What was the most significant legal action taken for a regulatory violation ?
Most Significant Legal Action: The most significant legal action taken for a regulatory violation was Voluntary settlement (liability admitted, appeal forfeited), ICO investigation and penalty.
Lessons Learned and Recommendations
What was the most significant lesson learned from past incidents ?
Most Significant Lesson Learned: The most significant lesson learned from past incidents was Proactive communication with regulators can mitigate fines (fine reduced from £45M to £14M).
What was the most significant recommendation implemented to improve cybersecurity ?
Most Significant Recommendation Implemented: The most significant recommendation implemented to improve cybersecurity was Enhance SOC capabilities (staffing, tools, 24/7 monitoring), Improve employee training on phishing/malicious file risks, Implement multi-layered access controls (e.g., zero-trust model), Establish clearer incident response escalation protocols and Conduct regular penetration testing and red team exercises.
References
What is the most recent source of information about an incident ?
Most Recent Source: The most recent source of information about an incident are Capita plc - Public Disclosure (April 2023), MLex (Official Statement Summary), Information Commissioner’s Office (ICO) Penalty Notice, Information Commissioner’s Office (ICO) - Capita Fine Announcement and Black Basta Ransomware Gang - Leak Site/Statements.
Investigation Status
What is the current status of the most recent investigation ?
Current Status of Most Recent Investigation: The current status of the most recent investigation is Completed (ICO investigation concluded with fine).
Stakeholder and Customer Advisories
What was the most recent stakeholder advisory issued ?
Most Recent Stakeholder Advisory: The most recent stakeholder advisory issued was Issued to clients (e.g., pension scheme providers, local councils, NHS), .
What was the most recent customer advisory issued ?
Most Recent Customer Advisory: The most recent customer advisory issued was an Data protection services offered to affected individuals.
Initial Access Broker
What was the most recent entry point used by an initial access broker ?
Most Recent Entry Point: The most recent entry point used by an initial access broker was an Malicious file downloaded by employee (phishing/social engineering).
Post-Incident Analysis
What was the most significant root cause identified in post-incident analysis ?
Most Significant Root Cause: The most significant root cause identified in post-incident analysis was Inadequate measures to respond to cyberattacks (per ICO findings), Delayed containment (58-hour gap between detection and isolation)Lack of tiered admin access controlsUnderstaffed Security Operations Center (SOC)Inadequate penetration testing and risk managementEmployee susceptibility to phishing/malicious files.
What was the most significant corrective action taken based on post-incident analysis ?
Most Significant Corrective Action: The most significant corrective action taken based on post-incident analysis was Security improvements (unspecified details)Data protection services for affected individualsSettlement with ICO and acceptance of liabilityInvestment in cybersecurity strengthening (per CEO statement).
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Latest Global CVEs (Not Company-Specific)
Description
Angular is a development platform for building mobile and desktop web applications using TypeScript/JavaScript and other languages. Prior to versions 19.2.16, 20.3.14, and 21.0.1, there is a XSRF token leakage via protocol-relative URLs in angular HTTP clients. The vulnerability is a Credential Leak by App Logic that leads to the unauthorized disclosure of the Cross-Site Request Forgery (XSRF) token to an attacker-controlled domain. Angular's HttpClient has a built-in XSRF protection mechanism that works by checking if a request URL starts with a protocol (http:// or https://) to determine if it is cross-origin. If the URL starts with protocol-relative URL (//), it is incorrectly treated as a same-origin request, and the XSRF token is automatically added to the X-XSRF-TOKEN header. This issue has been patched in versions 19.2.16, 20.3.14, and 21.0.1. A workaround for this issue involves avoiding using protocol-relative URLs (URLs starting with //) in HttpClient requests. All backend communication URLs should be hardcoded as relative paths (starting with a single /) or fully qualified, trusted absolute URLs.
Risk Information
cvss4
Base: 7.7
Severity: LOW
CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:N/VI:N/VA:N/SC:H/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
References
- https://github.com/angular/angular/commit/0276479e7d0e280e0f8d26fa567d3b7aa97a516f
- https://github.com/angular/angular/commit/05fe6686a97fa0bcd3cf157805b3612033f975bc
- https://github.com/angular/angular/commit/3240d856d942727372a705252f7c8c115394a41e
- https://github.com/angular/angular/releases/tag/19.2.16
- https://github.com/angular/angular/releases/tag/20.3.14
- https://github.com/angular/angular/releases/tag/21.0.1
- https://github.com/angular/angular/security/advisories/GHSA-58c5-g7wp-6w37
Description
Forge (also called `node-forge`) is a native implementation of Transport Layer Security in JavaScript. An Uncontrolled Recursion vulnerability in node-forge versions 1.3.1 and below enables remote, unauthenticated attackers to craft deep ASN.1 structures that trigger unbounded recursive parsing. This leads to a Denial-of-Service (DoS) via stack exhaustion when parsing untrusted DER inputs. This issue has been patched in version 1.3.2.
Risk Information
cvss4
Base: 8.7
Severity: LOW
CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:N/VI:N/VA:H/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
Description
Forge (also called `node-forge`) is a native implementation of Transport Layer Security in JavaScript. An Integer Overflow vulnerability in node-forge versions 1.3.1 and below enables remote, unauthenticated attackers to craft ASN.1 structures containing OIDs with oversized arcs. These arcs may be decoded as smaller, trusted OIDs due to 32-bit bitwise truncation, enabling the bypass of downstream OID-based security decisions. This issue has been patched in version 1.3.2.
Risk Information
cvss4
Base: 6.3
Severity: LOW
CVSS:4.0/AV:N/AC:L/AT:P/PR:N/UI:N/VC:N/VI:L/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
Description
Suricata is a network IDS, IPS and NSM engine developed by the OISF (Open Information Security Foundation) and the Suricata community. Prior to versions 7.0.13 and 8.0.2, working with large buffers in Lua scripts can lead to a stack overflow. Users of Lua rules and output scripts may be affected when working with large buffers. This includes a rule passing a large buffer to a Lua script. This issue has been patched in versions 7.0.13 and 8.0.2. A workaround for this issue involves disabling Lua rules and output scripts, or making sure limits, such as stream.depth.reassembly and HTTP response body limits (response-body-limit), are set to less than half the stack size.
Risk Information
cvss3
Base: 7.5
Severity: LOW
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:H
Description
Suricata is a network IDS, IPS and NSM engine developed by the OISF (Open Information Security Foundation) and the Suricata community. In versions from 8.0.0 to before 8.0.2, a NULL dereference can occur when the entropy keyword is used in conjunction with base64_data. This issue has been patched in version 8.0.2. A workaround involves disabling rules that use entropy in conjunction with base64_data.
Risk Information
cvss3
Base: 7.5
Severity: LOW
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:H
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RapidWhat Do We Measure ?
Incident
Finding
Grade
Digital Assets
Every week, Rankiteo analyzes billions of signals to give organizations a sharper, faster view of emerging risks. With deeper, more actionable intelligence at their fingertips, security teams can outpace threat actors, respond instantly to Zero-Day attacks, and dramatically shrink their risk exposure window.
These are some of the factors we use to calculate the overall score:
Network Security
Identify exposed access points, detect misconfigured SSL certificates, and uncover vulnerabilities across the network infrastructure.
SBOM (Software Bill of Materials)
Gain visibility into the software components used within an organization to detect vulnerabilities, manage risk, and ensure supply chain security.
CMDB (Configuration Management Database)
Monitor and manage all IT assets and their configurations to ensure accurate, real-time visibility across the company's technology environment.
Threat Intelligence
Leverage real-time insights on active threats, malware campaigns, and emerging vulnerabilities to proactively defend against evolving cyberattacks.
Rankiteo is a unified scoring and risk platform that analyzes billions of signals weekly to help organizations gain faster, more actionable insights into emerging threats. Empowering teams to outpace adversaries and reduce exposure.
