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Ruby

Ruby Vendor Cyber Rating & Cyber Score

ruby.com
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ISO 27001
SOC 2 Type 1
SOC 2 Type 2
PCI DSS
HIPAA
GDPR

Ruby supports more than 10,000 businesses with live virtual receptionists and 24/7 chat services. But the big thing we do is a hundred little things that help owners cultivate great relationships with clients—from first impressions to lasting loyalty. We’re like the modern version of a handwritten thank you note. Something you do because it’s the right thing to do, not because you have to. We give your clients the personalized service and interactions they deserve, making meaningful connections that help your business grow and thrive. From virtual receptionists that greet callers, transfer calls, take messages, book appointments and perform intake to 24/7 live chat specialists that engage website visitors, answer FAQs and transfer leads


Ruby A.I CyberSecurity Scoring

Incident Details
Ruby
Company Information
Website:https://www.ruby.com/
Employees number:681
Number of followers:14,285
NAICS:517
Industry Type:Telecommunications
Homepage:ruby.com
Cyber Premium EstimationGet Supply Chain
Ruby Risk Score (AI oriented)
Between 750 and 799
logo
RubyTelecommunications
Updated:
30/03/2026
751/1000
Fair
Baa
AaaAaABaaBaBCaaCaC
Powered by our proprietary A.I cyber incident model
✖ Insurance prefers TPRM score to calculate premium
Ruby Global Score (TPRM)
xxxx
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RubyTelecommunications
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Score locked
Instant access to detailed risk factors
Vulnerabilities
Benchmark vs. industry & size peers
Findings

Ruby
RubyFair
Current Score
751Baa (FAIR)
01000
2 incidents
0 avg impact
Incident timeline with MITRE ATT&CK tactics, techniques, and mitigations.
AUGUST 2026
752Before Incident
JULY 2026
752Before Incident
JUNE 2026
752Before Incident
MAY 2026
751Before Incident
APRIL 2026
751Before Incident
MARCH 2026
751Before Incident
FEBRUARY 2026
751Before Incident
JANUARY 2026
751Before Incident
DECEMBER 2025
750Before Incident
NOVEMBER 2025
750Before Incident
OCTOBER 2025
750Before Incident
SEPTEMBER 2025
750Before Incident
MAY 2022
751Before Incident
Cyber Attack
01 May 2022 • Ruby
Ruby

Ruby Receptionist Service Outage Due to Cyber Attack

730After Incident
CRITICAL-21
RUB2508622
Ruby Receptionist, a phone receptionist service provider for thousands of small businesses, suffered a major outage that knocked it offline all week after its online vendor suffered a cyber attack. The attack left the company unable to accept any incoming calls or online messages and it had to ask its clients to stop forwarding their phone calls to Ruby. However, the company rebuilt its systems on Amazon’s servers and resumed its service in a short span of time.
INCIDENT DETAILS -
TYPE
Service Outage
IMPACT
Phone receptionist serviceDowntime: All weekOperational Impact: Unable to accept incoming calls or online messages
REFERENCES
Blog URLSource URL
JUNE 2019
756Before Incident
Cyber Attack
16 Jun 2019 • Ruby
Ruby

Cyberattack on Ruby Receptionists

737After Incident
CRITICAL-19
RUB2588622
Portland-based phone receptionist service Ruby Receptionists suffered a cyberattack in 2019 that knocked it offline for a whole day and disrupted some functions through the holiday weekend. The attack did not result in any data security breach nor did it affect any of its chats on its recently acquired portal ProfessionalChat. The company immediately engaged an expert national top security firm and law enforcement to uncover the cause and establish the next steps.
INCIDENT DETAILS -
TYPE
Cyberattack
IMPACT
Data Compromised: NoDowntime: 1 dayOperational Impact: Disruption through the holiday weekend
REFERENCES
Blog URLSource URL

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Ruby Cyber Scoring History | Rankiteo