Southern Water
Company Details
Linkedin ID:
southern-water
Website:
Employees number:
2,707
Number of followers:
51,135
NAICS:
22
Industry Type:
Homepage:
southernwater.co.uk
IP Addresses:
0
Company ID:
SOU_1866891
Scan Status:
In-progress
Southern Water Company CyberSecurity Posture
southernwater.co.uk
We are one of the largest water and wastewater companies in the South East of England and thrive on the passion and hard work of more than 2,000 employees. Together we supply 532 million litres of drinking water every day to more than two million customers and treat and recycle 717 million litres of wastewater for more than four million customers in Kent, Sussex, Hampshire and the Isle of Wight. Water is essential to every aspect of our lives and we're proud to be at the heart of managing water and wastewater services. We drink it, cook with it and use it to clean. Our water supply faces big challenges - the population of the South East is growing fast, and climate change is bringing greater risk of droughts and more extreme weather. It’s a future of more people needing water and wastewater services, with less water to go around. So, together with our customers and communities, we aim to provide a sustainable, high-quality water and wastewater service that helps us create a resilient future for water in the South East. Find out more about us: Website: www.southernwater.co.uk Facebook: www.facebook.com/SouthernWater Twitter: @SouthernWater Instagram: @southernwatermedia We use market research tools to improve our service. For more info, visit: https://www.southernwater.co.uk/our-customers/privacy
Southern Water A.I CyberSecurity Scoring
Southern Water Risk Score (AI oriented)Between 700 and 749
Southern Water
Updated:
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Southern Water Global Score (TPRM)XXXX
Southern Water
- Instant access to detailed risk factors
- Benchmark vs. industry & size peers
- Vulnerabilities
- Findings
Southern Water Company CyberSecurity News & History
Past Incidents
2
Attack Types
2
Southern Water: Operation 999: Ransomware tabletop tests cyber execs’ response
Cyber Attack
Rankiteo Explanation
Attack with significant impact with customers data leaks
Description: Ransomware Tabletop Exercise Tests Water Utility’s Cyber Resilience at Infosecurity Europe At this year’s *Infosecurity Europe* conference, cybersecurity vendor Semperis hosted *Operation 999*, a high-stakes ransomware tabletop simulation targeting a fictional UK water utility, Springfieldshire Water Treatment. The exercise pitted a red team of attackers against a blue team of defenders comprising CISOs, security leaders, and incident response experts to test real-world response strategies in a critical infrastructure scenario. ### The Attack Unfolds The red team launched their assault on December 24, exploiting the utility’s outdated SCADA-based industrial control systems, which were integrated with its IT network. Timing the attack for maximum disruption when staff were on holiday and the head engineer was celebrating a birthday the attackers escalated privileges, encrypted sensitive data, and exfiltrated corporate emails. Their goal: a £20 million ransom, with no intent to sabotage operations (avoiding terrorist-like consequences). When the blue team detected suspicious encryption activity, they followed protocol, notifying the UK’s National Cyber Security Centre (NCSC) and regulators a move prompted by legal warnings about potential fines or liability. External incident response specialists were brought in, while the utility’s leadership faced public backlash, including a press conference by the local council demanding action. ### Extortion Tactics and Financial Exploitation After the blue team refused to pay the ransom backed by authorities and crisis experts the attackers pivoted, leaking customer records online to pressure the utility. Despite the denial, the red team still profited by shorting Springfieldshire Water Treatment’s stock ahead of the attack, exploiting a pending takeover bid by a rival utility. ### Key Takeaways from the Simulation 1. Critical Infrastructure Vulnerabilities – The exercise highlighted the risks of IT-OT convergence, where outdated SCADA systems create entry points for attackers. 2. Stakeholder Coordination – The blue team’s response involved rapid communication with regulators, legal teams, and external experts, though assumptions about reaching stakeholders during a holiday proved optimistic. 3. Financial Motives Over Disruption – Unlike nation-state actors, ransomware groups prioritize profit, using extortion and market manipulation (e.g., stock shorting) rather than physical sabotage. 4. Public and Media Fallout – The attack triggered social media panic and misinformation, underscoring the need for controlled crisis communications. ### Broader Industry Context The scenario mirrored real-world threats: a Semperis survey found that 62% of UK/US utilities were targeted in the past year, with 54% suffering permanent system damage. Meanwhile, Mikko Hypponen of WithSecure noted in a keynote that ransomware presents a more persistent risk than natural disasters, with attackers relentlessly probing defenses. Led by Steve Hill (former Credit Suisse CISO) and featuring security leaders from bp and Schillings Partners, the exercise demonstrated how tabletop simulations akin to military war games can sharpen incident response plans, even if they can’t replicate the chaos of a live attack. The blue team ultimately focused on containment, resilience, and long-term mitigation, reinforcing the need for updated playbooks and cross-team collaboration in critical sectors.
Southern Water
Vulnerability
Rankiteo Explanation
Attack with significant impact with customers data leaks
Description: British supplier of liquid of life, Southern Water botched its internal Sharepoint. They had set up Sharepoint to host customer information as a “your account” style section of their website which exposed URLs that tweaked to view other people’s account information. A vulnerability in this management area allowed any logged-in customer to view bills and documents from other customers, as well as retrieve authentication tokens which allowed for direct API access to their internal billing SharePoint site. Compromised data included customer’s full name, address, customer account number, payment reference number, bill, and payment dates, account balance, payment amount, bill amount, meter details, and meter readings.
Southern Water Company Scoring based on AI Models
Cyber Incidents Likelihood 3 - 6 - 9 months
A.I Risk Score Likelihood 3 - 6 - 9 months
Underwriter Stats for Southern Water
Incidents vs Utilities Industry Average (This Year)
No incidents recorded for Southern Water in 2026.
Incidents vs All-Companies Average (This Year)
No incidents recorded for Southern Water in 2026.
Incident Types Southern Water vs Utilities Industry Avg (This Year)
No incidents recorded for Southern Water in 2026.
Incident History — Southern Water (X = Date, Y = Severity)
Southern Water cyber incidents detection timeline including parent company and subsidiaries
Southern Water Company Subsidiaries
We are one of the largest water and wastewater companies in the South East of England and thrive on the passion and hard work of more than 2,000 employees. Together we supply 532 million litres of drinking water every day to more than two million customers and treat and recycle 717 million litres of wastewater for more than four million customers in Kent, Sussex, Hampshire and the Isle of Wight. Water is essential to every aspect of our lives and we're proud to be at the heart of managing water and wastewater services. We drink it, cook with it and use it to clean. Our water supply faces big challenges - the population of the South East is growing fast, and climate change is bringing greater risk of droughts and more extreme weather. It’s a future of more people needing water and wastewater services, with less water to go around. So, together with our customers and communities, we aim to provide a sustainable, high-quality water and wastewater service that helps us create a resilient future for water in the South East. Find out more about us: Website: www.southernwater.co.uk Facebook: www.facebook.com/SouthernWater Twitter: @SouthernWater Instagram: @southernwatermedia We use market research tools to improve our service. For more info, visit: https://www.southernwater.co.uk/our-customers/privacy
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Frequently Asked Questions
Explore insights on cybersecurity incidents, risk posture, and Rankiteo's assessments.
Southern Water CyberSecurity History Information
Official Website of Southern Water
The official website of Southern Water is http://www.southernwater.co.uk/.
Southern Water’s AI-Generated Cybersecurity Score
According to Rankiteo, Southern Water’s AI-generated cybersecurity score is 746, reflecting their Moderate security posture.
How many security badges does Southern Water’ have ?
According to Rankiteo, Southern Water currently holds 0 security badges, indicating that no recognized compliance certifications are currently verified for the organization.
Has Southern Water been affected by any supply chain cyber incidents ?
According to Rankiteo, Southern Water has not been affected by any supply chain cyber incidents, and no incident IDs are currently listed for the organization.
Does Southern Water have SOC 2 Type 1 certification ?
According to Rankiteo, Southern Water is not certified under SOC 2 Type 1.
Does Southern Water have SOC 2 Type 2 certification ?
According to Rankiteo, Southern Water does not hold a SOC 2 Type 2 certification.
Does Southern Water comply with GDPR ?
According to Rankiteo, Southern Water is not listed as GDPR compliant.
Does Southern Water have PCI DSS certification ?
According to Rankiteo, Southern Water does not currently maintain PCI DSS compliance.
Does Southern Water comply with HIPAA ?
According to Rankiteo, Southern Water is not compliant with HIPAA regulations.
Does Southern Water have ISO 27001 certification ?
According to Rankiteo,Southern Water is not certified under ISO 27001, indicating the absence of a formally recognized information security management framework.
Industry Classification of Southern Water
Southern Water operates primarily in the Utilities industry.
Number of Employees at Southern Water
Southern Water employs approximately 2,707 people worldwide.
Subsidiaries Owned by Southern Water
Southern Water presently has no subsidiaries across any sectors.
Southern Water’s LinkedIn Followers
Southern Water’s official LinkedIn profile has approximately 51,135 followers.
NAICS Classification of Southern Water
Southern Water is classified under the NAICS code 22, which corresponds to Utilities.
Southern Water’s Presence on Crunchbase
Yes, Southern Water has an official profile on Crunchbase, which can be accessed here: https://www.crunchbase.com/organization/southern-water.
Southern Water’s Presence on LinkedIn
Yes, Southern Water maintains an official LinkedIn profile, which is actively utilized for branding and talent engagement, which can be accessed here: https://www.linkedin.com/company/southern-water.
Cybersecurity Incidents Involving Southern Water
As of January 25, 2026, Rankiteo reports that Southern Water has experienced 2 cybersecurity incidents.
Number of Peer and Competitor Companies
Southern Water has an estimated 4,236 peer or competitor companies worldwide.
What types of cybersecurity incidents have occurred at Southern Water ?
Incident Types: The types of cybersecurity incidents that have occurred include Vulnerability and Cyber Attack.
How does Southern Water detect and respond to cybersecurity incidents ?
Detection and Response: The company detects and responds to cybersecurity incidents through an third party assistance with external incident response specialists, and and containment measures with network segmentation, enhanced monitoring, and communication strategy with social media statements, communication strategy with press conferences, communication strategy with media outreach, and and .
Incident Details
Can you provide details on each incident ?
Title: Southern Water SharePoint Data Exposure
Description: A vulnerability in Southern Water's SharePoint management area allowed any logged-in customer to view bills and documents from other customers, as well as retrieve authentication tokens which allowed for direct API access to their internal billing SharePoint site.
Type: Data Exposure
Attack Vector: Insecure Direct Object References (IDOR)
Vulnerability Exploited: Improper Access Control in SharePoint
Title: Operation 999: Ransomware Attack on Springfieldshire Water Treatment
Description: A ransomware tabletop simulation exercise where a red team targeted Springfieldshire Water Treatment, encrypting sensitive data, escalating privileges, and attempting to extort £20 million. The blue team responded by activating incident response plans, notifying authorities, and refusing to pay the ransom. The attackers leaked customer records online and profited from shorting the company's stock.
Type: Ransomware
Attack Vector: SCADA-based industrial control systems integrated with IT systems
Vulnerability Exploited: Outdated SCADA systems, integrated IT/OT environment
Threat Actor: Red team (simulated attackers)
Motivation: Financial gain (extortion, stock manipulation)
What are the most common types of attacks the company has faced ?
Common Attack Types: The most common types of attacks the company has faced is Cyber Attack.
How does the company identify the attack vectors used in incidents ?
Identification of Attack Vectors: The company identifies the attack vectors used in incidents through Outdated SCADA systems integrated with IT.
Impact of the Incidents
What was the impact of each incident ?
Incident : Data Exposure SOU232226123
Data Compromised: Customer full name, Address, Customer account number, Payment reference number, Bill and payment dates, Account balance, Payment amount, Bill amount, Meter details, Meter readings
Systems Affected: SharePointAPI
Incident : Ransomware SOU1767941346
Data Compromised: Sensitive corporate data, emails, customer records
Systems Affected: SCADA systemsIT systemsEndpoints
Operational Impact: Potential disruption to water treatment services (simulated)
Brand Reputation Impact: Public panic, media scrutiny, reputational damage
Legal Liabilities: Potential fines or liability issues due to regulatory non-compliance
Identity Theft Risk: Customer records leaked online
What types of data are most commonly compromised in incidents ?
Commonly Compromised Data Types: The types of data most commonly compromised in incidents are Customer Full Name, Address, Customer Account Number, Payment Reference Number, Bill And Payment Dates, Account Balance, Payment Amount, Bill Amount, Meter Details, Meter Readings, , Corporate Data, Emails, Customer Records and .
Which entities were affected by each incident ?
Incident : Data Exposure SOU232226123
Entity Name: Southern Water
Entity Type: Utility
Industry: Water Supply
Location: United Kingdom
Incident : Ransomware SOU1767941346
Entity Name: Springfieldshire Water Treatment
Entity Type: Water utility
Industry: Utilities
Location: UK
Size: Serves one million customers
Customers Affected: One million customers (simulated)
Response to the Incidents
What measures were taken in response to each incident ?
Incident : Ransomware SOU1767941346
Incident Response Plan Activated: True
Third Party Assistance: External incident response specialists
Containment Measures: Network segmentation, enhanced monitoring
Communication Strategy: Social media statementsPress conferencesMedia outreach
Network Segmentation: True
How does the company involve third-party assistance in incident response ?
Third-Party Assistance: The company involves third-party assistance in incident response through External incident response specialists.
Data Breach Information
What type of data was compromised in each breach ?
Incident : Data Exposure SOU232226123
Type of Data Compromised: Customer full name, Address, Customer account number, Payment reference number, Bill and payment dates, Account balance, Payment amount, Bill amount, Meter details, Meter readings
Sensitivity of Data: High
Personally Identifiable Information: Customer full nameAddress
Incident : Ransomware SOU1767941346
Type of Data Compromised: Corporate data, Emails, Customer records
Sensitivity of Data: High (personally identifiable information, corporate sensitive data)
Data Encryption: True
How does the company handle incidents involving personally identifiable information (PII) ?
Handling of PII Incidents: The company handles incidents involving personally identifiable information (PII) through by network segmentation and enhanced monitoring.
Ransomware Information
Was ransomware involved in any of the incidents ?
Incident : Ransomware SOU1767941346
Ransom Demanded: £20 million
Data Encryption: True
Data Exfiltration: True
Regulatory Compliance
Were there any regulatory violations and fines imposed for each incident ?
Incident : Ransomware SOU1767941346
Fines Imposed: Potential fines (simulated)
Regulatory Notifications: UK National Cyber Security CentreRegulators
Lessons Learned and Recommendations
What lessons were learned from each incident ?
Incident : Ransomware SOU1767941346
Lessons Learned: Importance of stakeholder communication, identifying critical assets, and long-term resilience planning. Assumptions about stakeholder availability during holidays may be optimistic.
What recommendations were made to prevent future incidents ?
Incident : Ransomware SOU1767941346
Recommendations: Update incident response playbooks to account for holiday periods, Enhance monitoring and segmentation between IT and OT systems, Develop crisis communication plans for public reassurance, Regularly test and update cyber crisis plansUpdate incident response playbooks to account for holiday periods, Enhance monitoring and segmentation between IT and OT systems, Develop crisis communication plans for public reassurance, Regularly test and update cyber crisis plansUpdate incident response playbooks to account for holiday periods, Enhance monitoring and segmentation between IT and OT systems, Develop crisis communication plans for public reassurance, Regularly test and update cyber crisis plansUpdate incident response playbooks to account for holiday periods, Enhance monitoring and segmentation between IT and OT systems, Develop crisis communication plans for public reassurance, Regularly test and update cyber crisis plans
What are the key lessons learned from past incidents ?
Key Lessons Learned: The key lessons learned from past incidents are Importance of stakeholder communication, identifying critical assets, and long-term resilience planning. Assumptions about stakeholder availability during holidays may be optimistic.
References
Where can I find more information about each incident ?
Incident : Ransomware SOU1767941346
Source: CSO Online
Incident : Ransomware SOU1767941346
Source: Infosecurity Europe
Incident : Ransomware SOU1767941346
Source: Semperis
Where can stakeholders find additional resources on cybersecurity best practices ?
Additional Resources: Stakeholders can find additional resources on cybersecurity best practices at and Source: CSO Online, and Source: Infosecurity Europe, and Source: Semperis.
Investigation Status
What is the current status of the investigation for each incident ?
Incident : Ransomware SOU1767941346
Investigation Status: Simulated exercise (completed)
How does the company communicate the status of incident investigations to stakeholders ?
Communication of Investigation Status: The company communicates the status of incident investigations to stakeholders through Social Media Statements, Press Conferences and Media Outreach.
Stakeholder and Customer Advisories
Were there any advisories issued to stakeholders or customers for each incident ?
Incident : Ransomware SOU1767941346
Stakeholder Advisories: Reassurance statements to public and partners about water supply safety
Customer Advisories: Public statements via social media and press conferences
What advisories does the company provide to stakeholders and customers following an incident ?
Advisories Provided: The company provides the following advisories to stakeholders and customers following an incident: were Reassurance statements to public and partners about water supply safety and Public statements via social media and press conferences.
Initial Access Broker
How did the initial access broker gain entry for each incident ?
Incident : Ransomware SOU1767941346
Entry Point: Outdated SCADA systems integrated with IT
High Value Targets: Head Engineer'S Computer, Scada Systems,
Data Sold on Dark Web: Head Engineer'S Computer, Scada Systems,
Post-Incident Analysis
What were the root causes and corrective actions taken for each incident ?
Incident : Ransomware SOU1767941346
Root Causes: Outdated Scada Systems, Integrated It/Ot Environment, Lack Of Segmentation,
Corrective Actions: Enhance Monitoring, Improve Network Segmentation, Update Incident Response Plans,
What is the company's process for conducting post-incident analysis ?
Post-Incident Analysis Process: The company's process for conducting post-incident analysis is described as External incident response specialists, .
What corrective actions has the company taken based on post-incident analysis ?
Corrective Actions Taken: The company has taken the following corrective actions based on post-incident analysis: Enhance Monitoring, Improve Network Segmentation, Update Incident Response Plans, .
Additional Questions
General Information
What was the amount of the last ransom demanded ?
Last Ransom Demanded: The amount of the last ransom demanded was £20 million.
Who was the attacking group in the last incident ?
Last Attacking Group: The attacking group in the last incident was an Red team (simulated attackers).
Impact of the Incidents
What was the most significant data compromised in an incident ?
Most Significant Data Compromised: The most significant data compromised in an incident were Customer full name, Address, Customer account number, Payment reference number, Bill and payment dates, Account balance, Payment amount, Bill amount, Meter details, Meter readings, , Sensitive corporate data, emails and customer records.
What was the most significant system affected in an incident ?
Most Significant System Affected: The most significant system affected in an incident was SharePointAPI and SCADA systemsIT systemsEndpoints.
Response to the Incidents
What third-party assistance was involved in the most recent incident ?
Third-Party Assistance in Most Recent Incident: The third-party assistance involved in the most recent incident was External incident response specialists.
What containment measures were taken in the most recent incident ?
Containment Measures in Most Recent Incident: The containment measures taken in the most recent incident were Network segmentation and enhanced monitoring.
Data Breach Information
What was the most sensitive data compromised in a breach ?
Most Sensitive Data Compromised: The most sensitive data compromised in a breach were Customer account number, Address, Bill amount, Sensitive corporate data, emails, customer records, Bill and payment dates, Meter details, Payment amount, Account balance, Payment reference number, Customer full name and Meter readings.
Ransomware Information
What was the highest ransom demanded in a ransomware incident ?
Highest Ransom Demanded: The highest ransom demanded in a ransomware incident was £20 million.
Regulatory Compliance
What was the highest fine imposed for a regulatory violation ?
Highest Fine Imposed: The highest fine imposed for a regulatory violation was Potential fines (simulated).
Lessons Learned and Recommendations
What was the most significant lesson learned from past incidents ?
Most Significant Lesson Learned: The most significant lesson learned from past incidents was Importance of stakeholder communication, identifying critical assets, and long-term resilience planning. Assumptions about stakeholder availability during holidays may be optimistic.
What was the most significant recommendation implemented to improve cybersecurity ?
Most Significant Recommendation Implemented: The most significant recommendation implemented to improve cybersecurity was Regularly test and update cyber crisis plans, Develop crisis communication plans for public reassurance, Enhance monitoring and segmentation between IT and OT systems and Update incident response playbooks to account for holiday periods.
References
What is the most recent source of information about an incident ?
Most Recent Source: The most recent source of information about an incident are CSO Online, Infosecurity Europe and Semperis.
Investigation Status
What is the current status of the most recent investigation ?
Current Status of Most Recent Investigation: The current status of the most recent investigation is Simulated exercise (completed).
Stakeholder and Customer Advisories
What was the most recent stakeholder advisory issued ?
Most Recent Stakeholder Advisory: The most recent stakeholder advisory issued was Reassurance statements to public and partners about water supply safety, .
What was the most recent customer advisory issued ?
Most Recent Customer Advisory: The most recent customer advisory issued was an Public statements via social media and press conferences.
Initial Access Broker
What was the most recent entry point used by an initial access broker ?
Most Recent Entry Point: The most recent entry point used by an initial access broker was an Outdated SCADA systems integrated with IT.
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Monitor and manage all IT assets and their configurations to ensure accurate, real-time visibility across the company's technology environment.
Threat Intelligence
Leverage real-time insights on active threats, malware campaigns, and emerging vulnerabilities to proactively defend against evolving cyberattacks.
Rankiteo is a unified scoring and risk platform that analyzes billions of signals weekly to help organizations gain faster, more actionable insights into emerging threats. Empowering teams to outpace adversaries and reduce exposure.
