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Serviceaide (Agentic-AI Solutions)

Serviceaide (Agentic-AI Solutions) Vendor Cyber Rating & Cyber Score

serviceaide.com

Serviceaide leads the way in Agentic AI-powered Agents designed to transform enterprises through automated first-contact resolution. Utilizing cutting-edge AI technology, Serviceaide enables companies to deflect 30% or more of repetitive support tickets, connect employees to the enterprise and public knowledge they need, and automate common processes and service requests 24/7 365 days a year, significantly reducing down time. By deflecting and resolving routine tasks, businesses can substantially reduce costs, empower employees to tackle high-value projects, and enhance overall productivity and operational efficiency.


S A.I CyberSecurity Scoring

S
Company Information
Website:https://serviceaide.com
Employees number:79
Number of followers:4,305
NAICS:5112
Industry Type:Software Development
Homepage:serviceaide.com
S Risk Score (AI oriented)
Between 600 and 649
logo
SSoftware Development
Updated:
02/04/2026
639/1000
Poor
Caa
AaaAaABaaBaBCaaCaC
Powered by our proprietary A.I cyber incident model
✖ Insurance prefers TPRM score to calculate premium
S Global Score (TPRM)
xxxx
logo
SSoftware Development
•••
Score locked
Instant access to detailed risk factors
Vulnerabilities
Benchmark vs. industry & size peers
Findings

SPoor
Current Score
639Caa (POOR)
01000
3 incidents
-66 avg impact
Incident timeline with MITRE ATT&CK tactics, techniques, and mitigations.
OCTOBER 2026
599Before Incident
SEPTEMBER 2026
651Before Incident
AUGUST 2026
649Before Incident
JULY 2026
647Before Incident
JUNE 2026
645Before Incident
MAY 2026
642Before Incident
APRIL 2026
641Before Incident
MARCH 2026
639Before Incident
FEBRUARY 2026
637Before Incident
JANUARY 2026
635Before Incident
DECEMBER 2025
631Before Incident
NOVEMBER 2025
628Before Incident
Breach
01 Nov 2025 • S
SitusAMC

SitusAMC Data Breach Exposes JPMorgan, Citi, and Morgan Stanley Customer Data

562After Incident
CRITICAL-66
SIT1640716112525
SitusAMC, a financial service provider handling billions of loan-related documents annually for over 1,500 commercial and residential real-estate financiers, suffered a data breach on 12th November. Hackers infiltrated its systems and stole corporate data tied to banking customers' relationships, including accounting records and legal agreements. Major US banks like JPMorgan Chase, Citigroup, and Morgan Stanley were notified of potential exposure, though the full scope of compromised data remains under investigation. The breach was not a ransomware attack, as no encrypting malware was detected—indicating a focused effort on data exfiltration rather than system disruption. SitusAMC contained the incident, reset credentials, disabled remote access tools, and cooperated with law enforcement (including the FBI). The breach highlights vulnerabilities in third-party vendor dependencies, risking cascading exposure across financial institutions. While no operational impact on banking services was reported, the stolen data could include sensitive non-public information from lenders, investors, and mortgage servicers, posing reputational and financial risks to affected clients.
INCIDENT DETAILS -
TYPE
Data Breach
MOTIVATION
Data Theft / Espionage (presumed)
IMPACT
Corporate data tied to banking customers' relationshipsAccounting recordsLegal agreementsOperational Impact: None reported (systems fully operational)Brand Reputation Impact: Potential reputational harm to SitusAMC and affected banks (JPMorgan, Citi, Morgan Stanley)Identity Theft Risk: High (sensitive financial data exposed)
DATA BREACH
Corporate data (banking customer relationships)Accounting recordsLegal agreementsSensitivity Of Data: High (non-public financial information)
NOVEMBER 2024
691Before Incident
Breach
05 Nov 2024 • S
Serviceaide

Data Leak at Catholic Health due to Misconfigured Database

596After Incident
CRITICAL-95
SER854052025
A misconfigured database at Serviceaide exposed sensitive health and personal information of approximately 500,000 patients linked to Catholic Health, a non-profit healthcare system based in New York. The data leak occurred between September 19 and November 5, 2024, and was discovered on November 15, 2024. The exposed data included full names, dates of birth, prescription data, Social Security numbers, health insurance details, healthcare provider information, treatment and clinical information, medical record and account numbers, email addresses, usernames, and passwords. Although there’s no confirmed evidence that the data was downloaded or misused, the company admitted it cannot rule out that possibility.
INCIDENT DETAILS -
TYPE
Data Leak
IMPACT
Data Compromised: Health and personal informationSystems Affected: DatabaseIdentity Theft Risk: Possible
DATA BREACH
Full namesDates of birthPrescription dataSocial Security numbersHealth insurance detailsHealthcare provider informationTreatment and clinical informationMedical record and account numbersEmail addressesUsernamesPasswordsNumber Of Records Exposed: 500,000Sensitivity Of Data: HighData Exfiltration: PossiblePersonally Identifiable Information: Yes
SEPTEMBER 2024
752Before Incident
Breach
01 Sep 2024 • S
Serviceaide, Inc.

Serviceaide, Inc. Data Exposure Incident

688After Incident
CRITICAL-64
SER523080425
On May 9, 2025, Serviceaide, Inc. reported a security incident involving the inadvertent public exposure of certain patient information from its Elasticsearch database related to Catholic Health. The exposure occurred between September 19, 2024, and November 5, 2024, potentially affecting various personal health information, including names and Social Security numbers, although no evidence of actual misuse was identified.
INCIDENT DETAILS -
TYPE
Data Exposure
IMPACT
NamesSocial Security numbersElasticsearch Database
DATA BREACH
Personal Health InformationSensitivity Of Data: HighNamesSocial Security numbers

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