The complaint alleges that Freestyle’s contract language had assured PulseTV that it was PCI DSS-compliant when it wasn’t. Payment card information of over 236,000 of PulseTV’s customers was compromised in a data breach that continued for more than a year. The breach was first found as a result of alerts PulseTV got in March 2021 and again in October 2021 regarding them being a Common Point of Compromise. After several failed investigations to find the breach, they hired Kroll to conduct an investigation, which led to the confirmation of the breach in 2022. There are rumours that the dark web has data from the breach.

The Maine Office of the Attorney General reported a data breach involving PulseTV on December 30, 2021. The breach occurred between November 1, 2019, and August 31, 2021, affecting approximately 201,000 individuals, including 730 residents of Maine. The compromised information may have included names, addresses, email addresses, and payment card details.