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The Pensions Ombudsman

The Pensions Ombudsman Vendor Cyber Rating & Cyber Score

pensions-ombudsman.org.uk

We are an independent organisation set up by law to investigate complaints about personal and occupational pension schemes administered in the UK. We can also consider complaints about the actions and decisions of the Pension Protection Fund and about some decisions made by the Financial Assistance Scheme. We are funded by grant-in-aid paid by the Department for Work and Pensions. The grant-in-aid is largely recovered from the general levy on pension schemes administered by the Pensions Regulator. We are not a regulator, consumer champion or a trade body so when we look at a complaint, we deal with all sides fairly. We are completely independent and impartial. We work within legislation set down by the UK parliament, which


PO A.I CyberSecurity Scoring

PO
Company Information
Website:http://www.pensions-ombudsman.org.uk
Employees number:123
Number of followers:5,000
NAICS:
Industry Type:Alternative Dispute Resolution
Homepage:pensions-ombudsman.org.uk
PO Risk Score (AI oriented)
Between 650 and 699
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POAlternative Dispute Resolution
Updated:
08/04/2026
688/1000
Weak
B
AaaAaABaaBaBCaaCaC
Powered by our proprietary A.I cyber incident model
Insurance prefers TPRM score to calculate premium
PO Global Score (TPRM)
xxxx
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POAlternative Dispute Resolution
•••
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Findings

PO
POWeak
Current Score
688B (WEAK)
01000
1 incidents
-67 avg impact
Incident timeline with MITRE ATT&CK tactics, techniques, and mitigations.
JULY 2026
693Before Incident
JUNE 2026
692Before Incident
MAY 2026
690Before Incident
APRIL 2026
688Before Incident
MARCH 2026
755Before Incident
Breach
30 Mar 2026PO
UK Civil Service Pension Scheme: Capita’s troubled Civil Service Pension Scheme hit by data breach

UK Civil Service Pension Scheme Suffers Data Breach, Exposing Members’ Financial Data

688After Incident
CRITICAL-67
PEN1775673518
UK Civil Service Pension Scheme Suffers Data Breach, Exposing Members’ Financial Data A data breach in the UK Civil Service Pension Scheme (CSPS) has exposed the financial information of nearly 140 members after a flaw in its online portal, managed by outsourcing firm Capita, allowed users to view others’ personal annual benefit statements (ABS). The incident occurred on 30 March 2026, when the portal malfunctioned for approximately 35 minutes, incorrectly displaying ABS documents to unauthorized users. Capita swiftly suspended the ABS functionality upon discovery and launched an investigation. The company confirmed that all affected members were notified on 3 April, while those who did not receive communication were unaffected. A Capita spokesperson stated that the breach was contained quickly, emphasizing the firm’s commitment to data protection, though the portal remains offline pending remediation. The UK Cabinet Office acknowledged the incident, describing it as a serious matter despite the limited number of impacted individuals. Officials are working with Capita to assess the breach and determine further steps. Meanwhile, Unite union national officer Dominic Hook criticized Capita’s handling of public sector pensions, citing the breach as further evidence of the risks of outsourcing and urging the government to fulfill its manifesto pledge to bring such services back in-house. The breach follows a series of high-profile cyber incidents, including a 2025 surge in healthcare data breaches and the 2024 Qilin ransomware attack on Synnovis, which compromised NHS patient data. The CSPS incident underscores ongoing vulnerabilities in third-party-managed systems, particularly those handling sensitive financial and personal information.
INCIDENT DETAILS -
TYPE
Data Breach
IMPACT
Data Compromised: Financial information, personal annual benefit statements (ABS)Systems Affected: UK Civil Service Pension Scheme online portalDowntime: 35 minutes (portal malfunction duration)Operational Impact: Portal suspended pending remediationBrand Reputation Impact: Negative impact on Capita and UK Civil Service Pension Scheme reputationIdentity Theft Risk: Potential risk due to exposure of financial and personal data
DATA BREACH
Type Of Data Compromised: Financial information, personal annual benefit statements (ABS)Number Of Records Exposed: 140Sensitivity Of Data: High (financial and personal data)File Types Exposed: Annual benefit statements (ABS)Personally Identifiable Information: Yes
FEBRUARY 2026
755Before Incident
JANUARY 2026
755Before Incident
DECEMBER 2025
755Before Incident
NOVEMBER 2025
755Before Incident
OCTOBER 2025
755Before Incident
SEPTEMBER 2025
755Before Incident
AUGUST 2025
755Before Incident

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