KRDA
Company Details
Linkedin ID:
klm
Website:
Employees number:
22,391
Number of followers:
795,007
NAICS:
481
Industry Type:
Homepage:
http://klmf.ly/R05uLo
IP Addresses:
0
Company ID:
KLM_6987762
Scan Status:
In-progress
KLM Royal Dutch Airlines Company CyberSecurity Posture
http://klmf.ly/R05uLo
Welcome to our LinkedIn page! To learn how we can assist you, please check: http://klmf.ly/ContactCentre. KLM was founded in 1919 and is the oldest airline in the world. With a vast network of European and intercontinental destinations, KLM can offer direct flights to major cities and economic centres all over the world. Through our LinkedIn account, we make sure you are kept up-to-date about KLM and other developments in the air transport industry.
KLM Royal Dutch Airlines A.I CyberSecurity Scoring
KRDA Risk Score (AI oriented)Between 700 and 749
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KRDA Global Score (TPRM)XXXX
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KRDA Company CyberSecurity News & History
Past Incidents
6
Attack Types
2
Air France-KLM
Breach
Rankiteo Explanation
Attack with significant impact with customers data leaks
Description: Air France and KLM announced a breach in a customer service platform where attackers gained unauthorized access to customer data. The airlines confirmed that financial and personal information was not compromised, but customer data was stolen. The breach was contained, and measures were implemented to prevent recurrence. Authorities were notified, and affected customers were advised to be vigilant against phishing attempts. The incident is under investigation, with no further details disclosed.
Air France-KLM
Breach
Rankiteo Explanation
Attack with significant impact with customers data leaks
Description: Air France and KLM suffered a data breach on their **external customer service platform**, where hackers gained unauthorized access to **customer personal data**, including **names, emails, phone numbers, loyalty program details, and recent transactions**. While **no financial data was stolen**, the exposed information remains highly valuable for cybercriminals, enabling **AI-powered impersonation attacks, phishing, and fraudulent account takeovers**. The breach was linked to the **ShinyHunters hacker group**, which exploited **third-party vulnerabilities** in Salesforce-based customer service systems. Authorities in **France and the Netherlands** were notified, and affected customers were advised to monitor for **suspicious communications and fraudulent activity**. The airlines confirmed that **internal systems remained secure**, but the incident highlights the growing risk of **AI-driven social engineering attacks** targeting customer support portals.
Air France
Breach
Rankiteo Explanation
Attack threatening the organization’s existence
Description: In a recent cybersecurity incident involving **Air France**, the airline fell victim to a **third-party supply chain breach**, a growing trend highlighted in the Verizon DBIR report (2025). The attack exploited vulnerabilities within one of Air France’s critical vendors, likely a supplier handling passenger data, booking systems, or operational logistics. While specifics remain undisclosed, the breach led to unauthorized access to **customer personal and financial information**, including booking details, payment records, and potentially frequent flyer accounts. The incident triggered regulatory scrutiny under **GDPR**, given the exposure of EU citizen data, and prompted Air France to initiate emergency containment protocols. Customers reported fraudulent transactions linked to compromised accounts, while the airline faced reputational damage due to media coverage and public distrust. Operational disruptions, such as delayed refunds or loyalty program freezes, further exacerbated the fallout. Air France’s cyber insurance premiums are expected to surge, reflecting heightened risk exposure. The breach underscores the cascading risks of supply chain vulnerabilities, where a single weak link in a vendor’s security posture can cripple a global enterprise.
Air France
Cyber Attack
Rankiteo Explanation
Attack with significant impact with customers data leaks
Description: Air France suffered a **cyber attack** via a **third-party vendor (Salesforce)**, compromising the **personal data of tens of thousands of passengers**, including full names, contact details, frequent flyer status, and email subject lines from service requests. While **credit card or passport data was not accessed**, the stolen information was allegedly **sold on the dark web**, exposing victims to **identity theft and phishing scams**. The breach, linked to the **Scattered Spider hacking group**, exploited social engineering tactics to infiltrate Air France’s customer support systems. A **class-action lawsuit** (filed in New York under *1:25-cv-07634*) accuses the airline of **negligent cybersecurity practices**, failing to prevent, detect, or mitigate the breach despite prior warnings about aviation sector vulnerabilities. Although Air France offered **complimentary credit monitoring**, plaintiffs argue this does not address the **long-term risks of fraud and privacy violations**. The incident mirrors a similar attack on **Qantas** via the same Salesforce vulnerability in July 2023.
KLM Airlines
Breach
Rankiteo Explanation
Attack limited on finance or reputation
Description: KLM Airlines experienced a data breach involving a third-party system, exposing limited personal details of customers, including names, contact information, Flying Blue membership numbers, and email subject lines. While no sensitive data like passwords, credit card numbers, or passport details were compromised, the exposed information could be misused for targeted phishing scams. The breach did not affect core systems, and corrective measures were taken to secure the system. Customers were advised to remain vigilant against suspicious communications.
KLM Royal Dutch Airlines
Breach
Rankiteo Explanation
Attack with significant impact with customers data leaks
Description: KLM and other airlines informed the customers of Flying Blue that some of their personal information was exposed following a breach of their accounts. An unauthorized entity suspiciously used these accounts and thus immediate corrective action was taken to prevent further exposure of data. However, the breached information included the names, email addresses, phone numbers, latest transactions, and Flying Blue information. Additionally, the accounts of affected customers were locked due to the breach and they were also asked to change their passwords on the KLM and Air France websites.
KRDA Company Scoring based on AI Models
Cyber Incidents Likelihood 3 - 6 - 9 months
A.I Risk Score Likelihood 3 - 6 - 9 months
Underwriter Stats for KRDA
Incidents vs Airlines and Aviation Industry Average (This Year)
KLM Royal Dutch Airlines has 112.77% more incidents than the average of same-industry companies with at least one recorded incident.
Incidents vs All-Companies Average (This Year)
KLM Royal Dutch Airlines has 56.25% more incidents than the average of all companies with at least one recorded incident.
Incident Types KRDA vs Airlines and Aviation Industry Avg (This Year)
KLM Royal Dutch Airlines reported 1 incidents this year: 0 cyber attacks, 0 ransomware, 0 vulnerabilities, 1 data breaches, compared to industry peers with at least 1 incident.
Incident History — KRDA (X = Date, Y = Severity)
KRDA cyber incidents detection timeline including parent company and subsidiaries
KRDA Company Subsidiaries
Welcome to our LinkedIn page! To learn how we can assist you, please check: http://klmf.ly/ContactCentre. KLM was founded in 1919 and is the oldest airline in the world. With a vast network of European and intercontinental destinations, KLM can offer direct flights to major cities and economic centres all over the world. Through our LinkedIn account, we make sure you are kept up-to-date about KLM and other developments in the air transport industry.
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KRDA CyberSecurity News
October 12, 2025 07:00 AM
Qantas Airways’ 6 Million Customers’ Data Leaked by Hackers on Dark Web
Hackers have exposed personal data from six million Qantas customers on dark web after a software vendor refused to meet ransom demands.
October 11, 2025 07:00 AM
Hackers Leak Personal Details Of Six Million Qantas Customers On Dark Web
Qantas was one of several well known international companies that fell victim to a cyber attack on its Salesforce customer service software.
October 10, 2025 07:00 AM
KLM Cyber Attack Horror: Flyer Forced to Rebook
A major cyberattack on KLM disrupted flights and exposed millions of passenger records, forcing travelers to rebook and seek compensation.
October 07, 2025 07:00 AM
Air France Faces Massive Class Action Lawsuit Over Data Breach That Targeted Customer Support System
In August, Air France and KLM Royal Dutch Airlines revealed they were the latest victims of a cyber attack that allowed hackers to gain...
September 22, 2025 07:00 AM
A major cyberattack to an airline systems provider caused flight delays and cancellations across Europe.
September 21, 2025 07:00 AM
Cyberattack Disrupts Check-In at Major European Airports
Cyberattack disrupts check-in systems at european airports such as Heathrow, Brussels, and Berlin, exposing cybersecurity vulnerabilities.
September 21, 2025 07:00 AM
Cyberattacks at Heathrow and EU airports bear 'hallmarks of Putin'
Thousands of air passengers faced chaos yesterday after hundreds of flights were delayed at Heathrow as a suspected cyber-attack crippled...
September 20, 2025 07:00 AM
Major UK and European airports hit by delays caused by cyber attack
Heathrow is one of a number of airports reporting problems with check-in and boarding systems following a cyber attack.
September 20, 2025 07:00 AM
Heathrow Airport RECAP: Putin's hackers 'could be' behind attack causing travel misery
Flights have been delayed and cancelled at airports including Heathrow after an alleged cyber attack.
Frequently Asked Questions
Explore insights on cybersecurity incidents, risk posture, and Rankiteo's assessments.
KRDA CyberSecurity History Information
Official Website of KLM Royal Dutch Airlines
The official website of KLM Royal Dutch Airlines is http://klmf.ly/R05uLo.
KLM Royal Dutch Airlines’s AI-Generated Cybersecurity Score
According to Rankiteo, KLM Royal Dutch Airlines’s AI-generated cybersecurity score is 725, reflecting their Moderate security posture.
How many security badges does KLM Royal Dutch Airlines’ have ?
According to Rankiteo, KLM Royal Dutch Airlines currently holds 0 security badges, indicating that no recognized compliance certifications are currently verified for the organization.
Does KLM Royal Dutch Airlines have SOC 2 Type 1 certification ?
According to Rankiteo, KLM Royal Dutch Airlines is not certified under SOC 2 Type 1.
Does KLM Royal Dutch Airlines have SOC 2 Type 2 certification ?
According to Rankiteo, KLM Royal Dutch Airlines does not hold a SOC 2 Type 2 certification.
Does KLM Royal Dutch Airlines comply with GDPR ?
According to Rankiteo, KLM Royal Dutch Airlines is not listed as GDPR compliant.
Does KLM Royal Dutch Airlines have PCI DSS certification ?
According to Rankiteo, KLM Royal Dutch Airlines does not currently maintain PCI DSS compliance.
Does KLM Royal Dutch Airlines comply with HIPAA ?
According to Rankiteo, KLM Royal Dutch Airlines is not compliant with HIPAA regulations.
Does KLM Royal Dutch Airlines have ISO 27001 certification ?
According to Rankiteo,KLM Royal Dutch Airlines is not certified under ISO 27001, indicating the absence of a formally recognized information security management framework.
Industry Classification of KLM Royal Dutch Airlines
KLM Royal Dutch Airlines operates primarily in the Airlines and Aviation industry.
Number of Employees at KLM Royal Dutch Airlines
KLM Royal Dutch Airlines employs approximately 22,391 people worldwide.
Subsidiaries Owned by KLM Royal Dutch Airlines
KLM Royal Dutch Airlines presently has no subsidiaries across any sectors.
KLM Royal Dutch Airlines’s LinkedIn Followers
KLM Royal Dutch Airlines’s official LinkedIn profile has approximately 795,007 followers.
NAICS Classification of KLM Royal Dutch Airlines
KLM Royal Dutch Airlines is classified under the NAICS code 481, which corresponds to Air Transportation.
KLM Royal Dutch Airlines’s Presence on Crunchbase
No, KLM Royal Dutch Airlines does not have a profile on Crunchbase.
KLM Royal Dutch Airlines’s Presence on LinkedIn
Yes, KLM Royal Dutch Airlines maintains an official LinkedIn profile, which is actively utilized for branding and talent engagement, which can be accessed here: https://www.linkedin.com/company/klm.
Cybersecurity Incidents Involving KLM Royal Dutch Airlines
As of December 01, 2025, Rankiteo reports that KLM Royal Dutch Airlines has experienced 6 cybersecurity incidents.
Number of Peer and Competitor Companies
KLM Royal Dutch Airlines has an estimated 3,389 peer or competitor companies worldwide.
What types of cybersecurity incidents have occurred at KLM Royal Dutch Airlines ?
Incident Types: The types of cybersecurity incidents that have occurred include Cyber Attack and Breach.
How does KLM Royal Dutch Airlines detect and respond to cybersecurity incidents ?
Detection and Response: The company detects and responds to cybersecurity incidents through an containment measures with accounts locked, containment measures with passwords changed, and communication strategy with customers were informed and advised to change passwords, and incident response plan activated with yes, and third party assistance with yes, and law enforcement notified with yes, and containment measures with cut off attackers' access, and remediation measures with implemented measures to prevent recurrence, and communication strategy with notifying impacted individuals, and incident response plan activated with yes, and third party assistance with yes, and containment measures with secured the third-party system, and remediation measures with corrective steps taken to prevent repeat incidents, and communication strategy with email notifications to affected customers, advisories on official channels, and incident response plan activated with yes, and third party assistance with external it security teams, third party assistance with salesforce (likely), and law enforcement notified with french authorities, law enforcement notified with dutch authorities, and containment measures with immediate access revocation for attackers, containment measures with isolation of affected platform, and remediation measures with security controls enhancement, remediation measures with preventive measures implementation, and communication strategy with joint public statement, communication strategy with direct customer notifications, communication strategy with vigilance advisories, and enhanced monitoring with yes, and third party assistance with securityscorecard, third party assistance with cyber rescue alliance, and communication strategy with webinar (august 20, 2025), communication strategy with supplier risk awareness, and remediation measures with complimentary credit monitoring service for affected customers, and communication strategy with public disclosure in august 2025, communication strategy with customer advisories (likely)..
Incident Details
Can you provide details on each incident ?
Title: KLM and Flying Blue Data Breach
Description: KLM and other airlines informed the customers of Flying Blue that some of their personal information was exposed following a breach of their accounts. An unauthorized entity suspiciously used these accounts and thus immediate corrective action was taken to prevent further exposure of data. The breached information included the names, email addresses, phone numbers, latest transactions, and Flying Blue information. Additionally, the accounts of affected customers were locked due to the breach and they were also asked to change their passwords on the KLM and Air France websites.
Type: Data Breach
Threat Actor: Unauthorized entity
Title: Air France and KLM Customer Data Breach
Description: Attackers breached a customer service platform and stole the data of an undisclosed number of customers. The airlines have cut off the attackers' access and notified relevant authorities.
Date Publicly Disclosed: 2024-08-07
Type: Data Breach
Title: KLM Airlines Data Breach
Description: KLM Airlines notified customers about a data breach that exposed certain personal details after a third-party system the company relies on was accessed by an unauthorized party. The breach involved a limited set of personal data from previous interactions with their customer service team, including first and last names, contact details, Flying Blue membership numbers and tier levels, and subject lines from service-related emails.
Type: Data Breach
Attack Vector: Third-party system compromise
Motivation: Potential misuse in targeted scams
Title: Air France-KLM Customer Service Platform Data Breach
Description: Air France and KLM detected unusual activity on an external customer service platform, leading to unauthorized access to customer data. Hackers accessed personal details including names, emails, phone numbers, loyalty program information, and recent transactions. No financial details were stolen, but the compromised data is valuable for cybercriminals. The breach is linked to the ShinyHunters group, which has targeted Salesforce customer service systems used by major brands. The attack leveraged AI-powered social engineering, including voice cloning and deepfake impersonations, to bypass security measures. Authorities in France and the Netherlands were notified, and affected customers were advised to monitor for phishing attempts and suspicious activity.
Type: Data Breach
Attack Vector: AI-Amplified Social EngineeringThird-Party Customer Service Platform ExploitationVoice CloningDeepfake Impersonation
Vulnerability Exploited: Human Weakness in Customer ServiceLack of Robust Security Controls on Third-Party PlatformsAI-Generated Convincing Impersonations
Threat Actor: ShinyHunters
Motivation: Financial GainData MonetizationIdentity TheftLoyalty Program Fraud
Title: None
Description: The description mentions an upcoming webinar (August 20, 2025) hosted by **SecurityScorecard** and **Cyber Rescue Alliance**, focusing on cyber resilience, supply chain security, and recent breaches (including **Air France**, **Google**, and **Microsoft**). The event highlights that **one-third of breaches now originate via third parties** (per Verizon DBIR) and emphasizes proactive measures to mitigate supplier risks using **SecurityScorecard’s platform**. No specific incident details (e.g., dates, attack vectors, or impacts) are provided for any single breach.
Type: Supply Chain Breach (Anticipated)
Title: Air France Data Breach via Third-Party Vendor (Salesforce) Leading to Class Action Lawsuit
Description: Air France is facing a class action lawsuit over a cyber attack that resulted in the theft of personal details of tens of thousands of passengers, which were allegedly sold on the dark web. The breach occurred via a third-party vendor (Salesforce) supplying customer support software to Air France. Hackers accessed data including full names, contact details, frequent flyer status, and email subject lines. While no credit card or passport data was compromised, the stolen information could be used for identity theft or phishing scams. The lawsuit alleges Air France failed to implement adequate cybersecurity safeguards. The incident is linked to the Scattered Spider group, known for social engineering attacks.
Date Publicly Disclosed: 2025-08-mid
Type: data breach
Attack Vector: third-party vendor compromise (Salesforce)social engineering (Scattered Spider group)
Vulnerability Exploited: weak cybersecurity safeguards in third-party vendor (Salesforce)social engineering targeting IT helpdesks
Threat Actor: Scattered Spider group (alleged)unknown cybercriminals
Motivation: financial gain (data sold on dark web)identity theftphishing scams
What are the most common types of attacks the company has faced ?
Common Attack Types: The most common types of attacks the company has faced is Breach.
How does the company identify the attack vectors used in incidents ?
Identification of Attack Vectors: The company identifies the attack vectors used in incidents through Third-party system, Third-Party Customer Service Platform (Likely Salesforce) and compromised Salesforce customer support software.
Impact of the Incidents
What was the impact of each incident ?
Incident : Data Breach KLM2289123
Data Compromised: Names, Email addresses, Phone numbers, Latest transactions, Flying blue information
Incident : Data Breach AIR345080725
Data Compromised: Customer data
Systems Affected: External customer service platform
Brand Reputation Impact: Potential risk due to data theft
Identity Theft Risk: Customers advised to be vigilant for suspicious emails or phone calls
Payment Information Risk: Financial and personal information not affected
Incident : Data Breach KLM304080925
Data Compromised: First and last names, contact details, Flying Blue membership numbers and tier levels, subject lines from service-related emails
Systems Affected: Third-party platform
Brand Reputation Impact: Potential damage due to phishing risks
Identity Theft Risk: Possible due to exposed personal details
Incident : Data Breach AIR541081825
Data Compromised: Names, Emails, Phone numbers, Loyalty program information, Recent transactions
Systems Affected: External Customer Service Platform (Salesforce-based)
Operational Impact: Customer NotificationsEnhanced MonitoringSecurity Measures Implementation
Brand Reputation Impact: Potential Erosion of TrustIncreased Scrutiny on Security Practices
Identity Theft Risk: ['High (Due to Personal Data Exposure)']
Payment Information Risk: ['None (No Financial Details Stolen)']
Incident : data breach AIR1292412100725
Data Compromised: Full names, Contact details, Frequent flyer status, Email subject lines of service requests
Systems Affected: Salesforce customer support software
Customer Complaints: ['class action lawsuit filed by Ethan Allison and Arya Soofiani']
Brand Reputation Impact: negative publicityloss of customer trustlegal scrutiny
Legal Liabilities: class action lawsuit (case number: 1:25-cv-07634)potential regulatory fines
Identity Theft Risk: ['high (due to exposed PII)', 'phishing scams targeting victims']
Payment Information Risk: ['low (no credit card or passport data accessed)']
What types of data are most commonly compromised in incidents ?
Commonly Compromised Data Types: The types of data most commonly compromised in incidents are Names, Email Addresses, Phone Numbers, Latest Transactions, Flying Blue Information, , Customer data, Personal details, Personal Identifiable Information (Pii), Loyalty Program Data, Transaction Histories, , Personally Identifiable Information (Pii), Customer Service Request Metadata and .
Which entities were affected by each incident ?
Incident : Data Breach AIR345080725
Entity Name: Air France
Entity Type: Airline
Industry: Aviation
Location: France
Size: Large
Customers Affected: Undisclosed number
Incident : Data Breach AIR345080725
Entity Name: KLM
Entity Type: Airline
Industry: Aviation
Location: Netherlands
Size: Large
Customers Affected: Undisclosed number
Incident : Data Breach KLM304080925
Entity Name: KLM Airlines
Entity Type: Airline
Industry: Aviation
Location: France/Netherlands
Size: Multinational
Customers Affected: Frequent flyers and other customers
Incident : Data Breach AIR541081825
Entity Name: Air France
Entity Type: Airline
Industry: Aviation
Location: France
Size: Large (Global Carrier)
Incident : Data Breach AIR541081825
Entity Name: KLM
Entity Type: Airline
Industry: Aviation
Location: Netherlands
Size: Large (Global Carrier)
Incident : Supply Chain Breach (Anticipated) AIR625081925
Entity Name: Air France
Entity Type: Airline
Industry: Aviation/Transportation
Location: France
Incident : Supply Chain Breach (Anticipated) AIR625081925
Entity Name: Google
Entity Type: Technology Company
Industry: Tech/Internet Services
Location: USA (Global)
Incident : Supply Chain Breach (Anticipated) AIR625081925
Entity Name: Microsoft
Entity Type: Technology Company
Industry: Tech/Software
Location: USA (Global)
Incident : data breach AIR1292412100725
Entity Name: Air France
Entity Type: airline
Industry: aviation
Location: France
Size: large (part of Air France-KLM Group)
Customers Affected: tens of thousands
Incident : data breach AIR1292412100725
Entity Name: KLM Royal Dutch Airlines
Entity Type: airline
Industry: aviation
Location: Netherlands
Size: large (part of Air France-KLM Group)
Incident : data breach AIR1292412100725
Entity Name: Salesforce (third-party vendor)
Entity Type: software provider
Industry: technology
Location: USA
Size: large
Incident : data breach AIR1292412100725
Entity Name: Qantas
Entity Type: airline
Industry: aviation
Location: Australia
Size: large
Incident : data breach AIR1292412100725
Entity Name: Cartier
Entity Type: luxury retailer
Industry: retail
Incident : data breach AIR1292412100725
Entity Name: Louis Vuitton
Entity Type: luxury retailer
Industry: retail
Incident : data breach AIR1292412100725
Entity Name: Pandora
Entity Type: jewelry retailer
Industry: retail
Response to the Incidents
What measures were taken in response to each incident ?
Incident : Data Breach KLM2289123
Containment Measures: Accounts lockedPasswords changed
Communication Strategy: Customers were informed and advised to change passwords
Incident : Data Breach AIR345080725
Incident Response Plan Activated: Yes
Third Party Assistance: Yes
Law Enforcement Notified: Yes
Containment Measures: Cut off attackers' access
Remediation Measures: Implemented measures to prevent recurrence
Communication Strategy: Notifying impacted individuals
Incident : Data Breach KLM304080925
Incident Response Plan Activated: Yes
Third Party Assistance: Yes
Containment Measures: Secured the third-party system
Remediation Measures: Corrective steps taken to prevent repeat incidents
Communication Strategy: Email notifications to affected customers, advisories on official channels
Incident : Data Breach AIR541081825
Incident Response Plan Activated: Yes
Third Party Assistance: External It Security Teams, Salesforce (Likely).
Law Enforcement Notified: French Authorities, Dutch Authorities,
Containment Measures: Immediate Access Revocation for AttackersIsolation of Affected Platform
Remediation Measures: Security Controls EnhancementPreventive Measures Implementation
Communication Strategy: Joint Public StatementDirect Customer NotificationsVigilance Advisories
Enhanced Monitoring: Yes
Incident : Supply Chain Breach (Anticipated) AIR625081925
Third Party Assistance: Securityscorecard, Cyber Rescue Alliance.
Communication Strategy: Webinar (August 20, 2025)Supplier Risk Awareness
Incident : data breach AIR1292412100725
Remediation Measures: complimentary credit monitoring service for affected customers
Communication Strategy: public disclosure in August 2025customer advisories (likely)
What is the company's incident response plan?
Incident Response Plan: The company's incident response plan is described as Yes, Yes, Yes.
How does the company involve third-party assistance in incident response ?
Third-Party Assistance: The company involves third-party assistance in incident response through Yes, Yes, External IT Security Teams, Salesforce (Likely), , SecurityScorecard, Cyber Rescue Alliance, .
Data Breach Information
What type of data was compromised in each breach ?
Incident : Data Breach KLM2289123
Type of Data Compromised: Names, Email addresses, Phone numbers, Latest transactions, Flying blue information
Personally Identifiable Information: namesemail addressesphone numbers
Incident : Data Breach AIR345080725
Type of Data Compromised: Customer data
Number of Records Exposed: Undisclosed
Sensitivity of Data: Non-financial, non-personal
Data Exfiltration: Yes
Personally Identifiable Information: No
Incident : Data Breach KLM304080925
Type of Data Compromised: Personal details
Sensitivity of Data: Moderate
Data Exfiltration: Yes
Personally Identifiable Information: First and last names, contact details, Flying Blue membership numbers and tier levels
Incident : Data Breach AIR541081825
Type of Data Compromised: Personal identifiable information (pii), Loyalty program data, Transaction histories
Sensitivity of Data: Moderate to High (Enough for Impersonation and Targeted Scams)
Data Exfiltration: Yes
Personally Identifiable Information: NamesEmailsPhone NumbersLoyalty Program DetailsTransaction Records
Incident : data breach AIR1292412100725
Type of Data Compromised: Personally identifiable information (pii), Customer service request metadata
Number of Records Exposed: tens of thousands
Sensitivity of Data: moderate (no financial or passport data, but PII exposed)
Data Exfiltration: data sold on the dark web
File Types Exposed: customer support recordsemail metadata
Personally Identifiable Information: full namescontact detailsfrequent flyer status
What measures does the company take to prevent data exfiltration ?
Prevention of Data Exfiltration: The company takes the following measures to prevent data exfiltration: Implemented measures to prevent recurrence, Corrective steps taken to prevent repeat incidents, Security Controls Enhancement, Preventive Measures Implementation, , complimentary credit monitoring service for affected customers, .
How does the company handle incidents involving personally identifiable information (PII) ?
Handling of PII Incidents: The company handles incidents involving personally identifiable information (PII) through by accounts locked, passwords changed, , cut off attackers' access, secured the third-party system, immediate access revocation for attackers, isolation of affected platform and .
Ransomware Information
Was ransomware involved in any of the incidents ?
Incident : Data Breach AIR345080725
Data Exfiltration: Yes
Incident : Data Breach AIR541081825
Data Exfiltration: Yes (But Not Ransomware-Related)
Incident : data breach AIR1292412100725
Data Exfiltration: ['data stolen and sold on dark web']
Regulatory Compliance
Were there any regulatory violations and fines imposed for each incident ?
Incident : Data Breach AIR345080725
Regulatory Notifications: Dutch Data Protection Authority, CNIL
Incident : Data Breach KLM304080925
Regulations Violated: EU privacy laws
Regulatory Notifications: Report filed with the Dutch Data Protection Authority
Incident : Data Breach AIR541081825
Regulatory Notifications: French Data Protection Authority (CNIL)Dutch Data Protection Authority (AP)
Incident : data breach AIR1292412100725
Legal Actions: class action lawsuit (case number: 1:25-cv-07634),
How does the company ensure compliance with regulatory requirements ?
Ensuring Regulatory Compliance: The company ensures compliance with regulatory requirements through class action lawsuit (case number: 1:25-cv-07634), .
Lessons Learned and Recommendations
What lessons were learned from each incident ?
Incident : Data Breach KLM304080925
Lessons Learned: Importance of securing third-party systems and monitoring for phishing risks
Incident : Data Breach AIR541081825
Lessons Learned: Third-party customer service platforms are high-value targets due to weak security controls and rich personal data., AI-powered impersonation (e.g., voice cloning, deepfakes) can bypass traditional human detection methods., Loyalty program data and transaction histories are lucrative for cybercriminals, enabling targeted scams and identity fraud., Rapid containment and customer communication are critical to mitigating reputational and operational damage., Multi-factor authentication (MFA) and phishing-resistant methods are essential for both customers and service representatives.
Incident : Supply Chain Breach (Anticipated) AIR625081925
Lessons Learned: Proactive supply chain security is critical, with **one-third of breaches originating from third parties** (Verizon DBIR). Tools like **SecurityScorecard** can help identify high-risk suppliers months in advance.
Incident : data breach AIR1292412100725
Lessons Learned: Third-party vendor risks must be rigorously assessed and mitigated, especially in high-target industries like aviation., Social engineering attacks (e.g., Scattered Spider tactics) require robust employee training and verification protocols., Public disclosure timing and transparency are critical to maintaining customer trust., Complimentary credit monitoring may not suffice for long-term harm caused by PII exposure.
What recommendations were made to prevent future incidents ?
Incident : Data Breach KLM304080925
Recommendations: Customers advised to change account usernames and passwords, enable multi-factor authentication, and verify suspicious communications through official KLM channels
Incident : Data Breach AIR541081825
Recommendations: Implement **phishing-resistant MFA** (e.g., app-based, biometric, or security keys) for all customer-facing and internal systems., Enhance **security controls on third-party platforms**, including behavioral analytics, anomaly detection, and strict access limits., Train customer service teams to recognize **AI-generated impersonations**, including voice cloning and deepfake red flags., Monitor **dark web markets** for stolen data (e.g., loyalty points, PII) and proactively alert affected customers., Encourage customers to use **unique passwords**, **password managers**, and **identity theft protection services**., Deploy **personal data removal services** to reduce exposure of customer information on data broker sites., Conduct **regular security audits** of third-party vendors, especially those handling sensitive customer data., Educate customers on **post-breach phishing risks**, including scams referencing real transactions or loyalty balances., Adopt **AI-driven fraud detection tools** to counter AI-powered attacks, creating a defensive 'AI arms race.', Establish a **dedicated incident response team** for third-party breaches, with clear escalation paths to law enforcement.Implement **phishing-resistant MFA** (e.g., app-based, biometric, or security keys) for all customer-facing and internal systems., Enhance **security controls on third-party platforms**, including behavioral analytics, anomaly detection, and strict access limits., Train customer service teams to recognize **AI-generated impersonations**, including voice cloning and deepfake red flags., Monitor **dark web markets** for stolen data (e.g., loyalty points, PII) and proactively alert affected customers., Encourage customers to use **unique passwords**, **password managers**, and **identity theft protection services**., Deploy **personal data removal services** to reduce exposure of customer information on data broker sites., Conduct **regular security audits** of third-party vendors, especially those handling sensitive customer data., Educate customers on **post-breach phishing risks**, including scams referencing real transactions or loyalty balances., Adopt **AI-driven fraud detection tools** to counter AI-powered attacks, creating a defensive 'AI arms race.', Establish a **dedicated incident response team** for third-party breaches, with clear escalation paths to law enforcement.Implement **phishing-resistant MFA** (e.g., app-based, biometric, or security keys) for all customer-facing and internal systems., Enhance **security controls on third-party platforms**, including behavioral analytics, anomaly detection, and strict access limits., Train customer service teams to recognize **AI-generated impersonations**, including voice cloning and deepfake red flags., Monitor **dark web markets** for stolen data (e.g., loyalty points, PII) and proactively alert affected customers., Encourage customers to use **unique passwords**, **password managers**, and **identity theft protection services**., Deploy **personal data removal services** to reduce exposure of customer information on data broker sites., Conduct **regular security audits** of third-party vendors, especially those handling sensitive customer data., Educate customers on **post-breach phishing risks**, including scams referencing real transactions or loyalty balances., Adopt **AI-driven fraud detection tools** to counter AI-powered attacks, creating a defensive 'AI arms race.', Establish a **dedicated incident response team** for third-party breaches, with clear escalation paths to law enforcement.Implement **phishing-resistant MFA** (e.g., app-based, biometric, or security keys) for all customer-facing and internal systems., Enhance **security controls on third-party platforms**, including behavioral analytics, anomaly detection, and strict access limits., Train customer service teams to recognize **AI-generated impersonations**, including voice cloning and deepfake red flags., Monitor **dark web markets** for stolen data (e.g., loyalty points, PII) and proactively alert affected customers., Encourage customers to use **unique passwords**, **password managers**, and **identity theft protection services**., Deploy **personal data removal services** to reduce exposure of customer information on data broker sites., Conduct **regular security audits** of third-party vendors, especially those handling sensitive customer data., Educate customers on **post-breach phishing risks**, including scams referencing real transactions or loyalty balances., Adopt **AI-driven fraud detection tools** to counter AI-powered attacks, creating a defensive 'AI arms race.', Establish a **dedicated incident response team** for third-party breaches, with clear escalation paths to law enforcement.Implement **phishing-resistant MFA** (e.g., app-based, biometric, or security keys) for all customer-facing and internal systems., Enhance **security controls on third-party platforms**, including behavioral analytics, anomaly detection, and strict access limits., Train customer service teams to recognize **AI-generated impersonations**, including voice cloning and deepfake red flags., Monitor **dark web markets** for stolen data (e.g., loyalty points, PII) and proactively alert affected customers., Encourage customers to use **unique passwords**, **password managers**, and **identity theft protection services**., Deploy **personal data removal services** to reduce exposure of customer information on data broker sites., Conduct **regular security audits** of third-party vendors, especially those handling sensitive customer data., Educate customers on **post-breach phishing risks**, including scams referencing real transactions or loyalty balances., Adopt **AI-driven fraud detection tools** to counter AI-powered attacks, creating a defensive 'AI arms race.', Establish a **dedicated incident response team** for third-party breaches, with clear escalation paths to law enforcement.Implement **phishing-resistant MFA** (e.g., app-based, biometric, or security keys) for all customer-facing and internal systems., Enhance **security controls on third-party platforms**, including behavioral analytics, anomaly detection, and strict access limits., Train customer service teams to recognize **AI-generated impersonations**, including voice cloning and deepfake red flags., Monitor **dark web markets** for stolen data (e.g., loyalty points, PII) and proactively alert affected customers., Encourage customers to use **unique passwords**, **password managers**, and **identity theft protection services**., Deploy **personal data removal services** to reduce exposure of customer information on data broker sites., Conduct **regular security audits** of third-party vendors, especially those handling sensitive customer data., Educate customers on **post-breach phishing risks**, including scams referencing real transactions or loyalty balances., Adopt **AI-driven fraud detection tools** to counter AI-powered attacks, creating a defensive 'AI arms race.', Establish a **dedicated incident response team** for third-party breaches, with clear escalation paths to law enforcement.Implement **phishing-resistant MFA** (e.g., app-based, biometric, or security keys) for all customer-facing and internal systems., Enhance **security controls on third-party platforms**, including behavioral analytics, anomaly detection, and strict access limits., Train customer service teams to recognize **AI-generated impersonations**, including voice cloning and deepfake red flags., Monitor **dark web markets** for stolen data (e.g., loyalty points, PII) and proactively alert affected customers., Encourage customers to use **unique passwords**, **password managers**, and **identity theft protection services**., Deploy **personal data removal services** to reduce exposure of customer information on data broker sites., Conduct **regular security audits** of third-party vendors, especially those handling sensitive customer data., Educate customers on **post-breach phishing risks**, including scams referencing real transactions or loyalty balances., Adopt **AI-driven fraud detection tools** to counter AI-powered attacks, creating a defensive 'AI arms race.', Establish a **dedicated incident response team** for third-party breaches, with clear escalation paths to law enforcement.Implement **phishing-resistant MFA** (e.g., app-based, biometric, or security keys) for all customer-facing and internal systems., Enhance **security controls on third-party platforms**, including behavioral analytics, anomaly detection, and strict access limits., Train customer service teams to recognize **AI-generated impersonations**, including voice cloning and deepfake red flags., Monitor **dark web markets** for stolen data (e.g., loyalty points, PII) and proactively alert affected customers., Encourage customers to use **unique passwords**, **password managers**, and **identity theft protection services**., Deploy **personal data removal services** to reduce exposure of customer information on data broker sites., Conduct **regular security audits** of third-party vendors, especially those handling sensitive customer data., Educate customers on **post-breach phishing risks**, including scams referencing real transactions or loyalty balances., Adopt **AI-driven fraud detection tools** to counter AI-powered attacks, creating a defensive 'AI arms race.', Establish a **dedicated incident response team** for third-party breaches, with clear escalation paths to law enforcement.Implement **phishing-resistant MFA** (e.g., app-based, biometric, or security keys) for all customer-facing and internal systems., Enhance **security controls on third-party platforms**, including behavioral analytics, anomaly detection, and strict access limits., Train customer service teams to recognize **AI-generated impersonations**, including voice cloning and deepfake red flags., Monitor **dark web markets** for stolen data (e.g., loyalty points, PII) and proactively alert affected customers., Encourage customers to use **unique passwords**, **password managers**, and **identity theft protection services**., Deploy **personal data removal services** to reduce exposure of customer information on data broker sites., Conduct **regular security audits** of third-party vendors, especially those handling sensitive customer data., Educate customers on **post-breach phishing risks**, including scams referencing real transactions or loyalty balances., Adopt **AI-driven fraud detection tools** to counter AI-powered attacks, creating a defensive 'AI arms race.', Establish a **dedicated incident response team** for third-party breaches, with clear escalation paths to law enforcement.Implement **phishing-resistant MFA** (e.g., app-based, biometric, or security keys) for all customer-facing and internal systems., Enhance **security controls on third-party platforms**, including behavioral analytics, anomaly detection, and strict access limits., Train customer service teams to recognize **AI-generated impersonations**, including voice cloning and deepfake red flags., Monitor **dark web markets** for stolen data (e.g., loyalty points, PII) and proactively alert affected customers., Encourage customers to use **unique passwords**, **password managers**, and **identity theft protection services**., Deploy **personal data removal services** to reduce exposure of customer information on data broker sites., Conduct **regular security audits** of third-party vendors, especially those handling sensitive customer data., Educate customers on **post-breach phishing risks**, including scams referencing real transactions or loyalty balances., Adopt **AI-driven fraud detection tools** to counter AI-powered attacks, creating a defensive 'AI arms race.', Establish a **dedicated incident response team** for third-party breaches, with clear escalation paths to law enforcement.
Incident : Supply Chain Breach (Anticipated) AIR625081925
Recommendations: Use **SecurityScorecard** to assess supplier cyber risk., Implement **network segmentation** and **enhanced monitoring** for third-party access., Attend industry webinars (e.g., August 20, 2025 event) for real-world insights., Negotiate cheaper cyber insurance by demonstrating resilience.Use **SecurityScorecard** to assess supplier cyber risk., Implement **network segmentation** and **enhanced monitoring** for third-party access., Attend industry webinars (e.g., August 20, 2025 event) for real-world insights., Negotiate cheaper cyber insurance by demonstrating resilience.Use **SecurityScorecard** to assess supplier cyber risk., Implement **network segmentation** and **enhanced monitoring** for third-party access., Attend industry webinars (e.g., August 20, 2025 event) for real-world insights., Negotiate cheaper cyber insurance by demonstrating resilience.Use **SecurityScorecard** to assess supplier cyber risk., Implement **network segmentation** and **enhanced monitoring** for third-party access., Attend industry webinars (e.g., August 20, 2025 event) for real-world insights., Negotiate cheaper cyber insurance by demonstrating resilience.
Incident : data breach AIR1292412100725
Recommendations: Implement multi-factor authentication (MFA) and stricter access controls for third-party vendors., Conduct regular security audits of third-party software providers, especially those handling customer data., Enhance employee training to detect and prevent social engineering attacks (e.g., fake IT helpdesk calls)., Develop a more comprehensive incident response plan, including long-term support for affected customers (e.g., identity theft protection)., Monitor dark web markets for exposed customer data and proactively notify affected individuals., Collaborate with industry peers (e.g., Qantas, other airlines) to share threat intelligence and best practices.Implement multi-factor authentication (MFA) and stricter access controls for third-party vendors., Conduct regular security audits of third-party software providers, especially those handling customer data., Enhance employee training to detect and prevent social engineering attacks (e.g., fake IT helpdesk calls)., Develop a more comprehensive incident response plan, including long-term support for affected customers (e.g., identity theft protection)., Monitor dark web markets for exposed customer data and proactively notify affected individuals., Collaborate with industry peers (e.g., Qantas, other airlines) to share threat intelligence and best practices.Implement multi-factor authentication (MFA) and stricter access controls for third-party vendors., Conduct regular security audits of third-party software providers, especially those handling customer data., Enhance employee training to detect and prevent social engineering attacks (e.g., fake IT helpdesk calls)., Develop a more comprehensive incident response plan, including long-term support for affected customers (e.g., identity theft protection)., Monitor dark web markets for exposed customer data and proactively notify affected individuals., Collaborate with industry peers (e.g., Qantas, other airlines) to share threat intelligence and best practices.Implement multi-factor authentication (MFA) and stricter access controls for third-party vendors., Conduct regular security audits of third-party software providers, especially those handling customer data., Enhance employee training to detect and prevent social engineering attacks (e.g., fake IT helpdesk calls)., Develop a more comprehensive incident response plan, including long-term support for affected customers (e.g., identity theft protection)., Monitor dark web markets for exposed customer data and proactively notify affected individuals., Collaborate with industry peers (e.g., Qantas, other airlines) to share threat intelligence and best practices.Implement multi-factor authentication (MFA) and stricter access controls for third-party vendors., Conduct regular security audits of third-party software providers, especially those handling customer data., Enhance employee training to detect and prevent social engineering attacks (e.g., fake IT helpdesk calls)., Develop a more comprehensive incident response plan, including long-term support for affected customers (e.g., identity theft protection)., Monitor dark web markets for exposed customer data and proactively notify affected individuals., Collaborate with industry peers (e.g., Qantas, other airlines) to share threat intelligence and best practices.Implement multi-factor authentication (MFA) and stricter access controls for third-party vendors., Conduct regular security audits of third-party software providers, especially those handling customer data., Enhance employee training to detect and prevent social engineering attacks (e.g., fake IT helpdesk calls)., Develop a more comprehensive incident response plan, including long-term support for affected customers (e.g., identity theft protection)., Monitor dark web markets for exposed customer data and proactively notify affected individuals., Collaborate with industry peers (e.g., Qantas, other airlines) to share threat intelligence and best practices.
What are the key lessons learned from past incidents ?
Key Lessons Learned: The key lessons learned from past incidents are Importance of securing third-party systems and monitoring for phishing risksThird-party customer service platforms are high-value targets due to weak security controls and rich personal data.,AI-powered impersonation (e.g., voice cloning, deepfakes) can bypass traditional human detection methods.,Loyalty program data and transaction histories are lucrative for cybercriminals, enabling targeted scams and identity fraud.,Rapid containment and customer communication are critical to mitigating reputational and operational damage.,Multi-factor authentication (MFA) and phishing-resistant methods are essential for both customers and service representatives.Proactive supply chain security is critical, with **one-third of breaches originating from third parties** (Verizon DBIR). Tools like **SecurityScorecard** can help identify high-risk suppliers months in advance.Third-party vendor risks must be rigorously assessed and mitigated, especially in high-target industries like aviation.,Social engineering attacks (e.g., Scattered Spider tactics) require robust employee training and verification protocols.,Public disclosure timing and transparency are critical to maintaining customer trust.,Complimentary credit monitoring may not suffice for long-term harm caused by PII exposure.
What recommendations has the company implemented to improve cybersecurity ?
Implemented Recommendations: The company has implemented the following recommendations to improve cybersecurity: Enhance **security controls on third-party platforms**, including behavioral analytics, anomaly detection, and strict access limits., Customers advised to change account usernames and passwords, enable multi-factor authentication, and verify suspicious communications through official KLM channels, Adopt **AI-driven fraud detection tools** to counter AI-powered attacks, creating a defensive 'AI arms race.', Establish a **dedicated incident response team** for third-party breaches, with clear escalation paths to law enforcement., Conduct **regular security audits** of third-party vendors, especially those handling sensitive customer data., Educate customers on **post-breach phishing risks**, including scams referencing real transactions or loyalty balances., Train customer service teams to recognize **AI-generated impersonations**, including voice cloning and deepfake red flags., Monitor **dark web markets** for stolen data (e.g., loyalty points, PII) and proactively alert affected customers., Implement **phishing-resistant MFA** (e.g., app-based, biometric, or security keys) for all customer-facing and internal systems., Encourage customers to use **unique passwords**, **password managers**, and **identity theft protection services**. and Deploy **personal data removal services** to reduce exposure of customer information on data broker sites..
References
Where can I find more information about each incident ?
Incident : Data Breach AIR345080725
Source: BleepingComputer
Incident : Data Breach KLM304080925
Source: Hackread.com
Incident : Data Breach AIR541081825
Source: Fox News - CyberGuy Report
URL: https://www.foxnews.com/tech/air-france-klm-data-breach-hackers-access-customer-details
Incident : Data Breach AIR541081825
Source: Incode Technologies (Ricardo Amper, CEO)
Incident : Data Breach AIR541081825
Source: CyberGuy.com - Protection Tips
Incident : Supply Chain Breach (Anticipated) AIR625081925
Source: Verizon DBIR (Data Breach Investigations Report)
Incident : Supply Chain Breach (Anticipated) AIR625081925
Source: SecurityScorecard Webinar (August 20, 2025)
Incident : data breach AIR1292412100725
Source: Class action lawsuit filing (Southern District of New York)
Incident : data breach AIR1292412100725
Source: Air France-KLM Group public disclosure (August 2025)
Incident : data breach AIR1292412100725
Source: Unit 42 report on Scattered Spider targeting airlines
Where can stakeholders find additional resources on cybersecurity best practices ?
Additional Resources: Stakeholders can find additional resources on cybersecurity best practices at and Source: BleepingComputer, and Source: Hackread.com, and Source: Fox News - CyberGuy ReportUrl: https://www.foxnews.com/tech/air-france-klm-data-breach-hackers-access-customer-details, and Source: Incode Technologies (Ricardo Amper, CEO), and Source: CyberGuy.com - Protection TipsUrl: https://www.cyberguy.com/, and Source: Verizon DBIR (Data Breach Investigations Report), and Source: SecurityScorecard Webinar (August 20, 2025)Url: https://lnkd.in/g6Rh5EQW, and Source: Class action lawsuit filing (Southern District of New York), and Source: Air France-KLM Group public disclosure (August 2025), and Source: Unit 42 report on Scattered Spider targeting airlines.
Investigation Status
What is the current status of the investigation for each incident ?
Incident : Data Breach AIR345080725
Investigation Status: Ongoing
Incident : Data Breach KLM304080925
Investigation Status: Ongoing
Incident : Data Breach AIR541081825
Investigation Status: Ongoing (Authorities Notified, Containment Achieved)
Incident : data breach AIR1292412100725
Investigation Status: ['ongoing (class action lawsuit in progress)', 'no public details on technical investigation']
How does the company communicate the status of incident investigations to stakeholders ?
Communication of Investigation Status: The company communicates the status of incident investigations to stakeholders through Customers were informed and advised to change passwords, Notifying impacted individuals, Email notifications to affected customers, advisories on official channels, Joint Public Statement, Direct Customer Notifications, Vigilance Advisories, Webinar (August 20, 2025), Supplier Risk Awareness, Public Disclosure In August 2025 and Customer Advisories (Likely).
Stakeholder and Customer Advisories
Were there any advisories issued to stakeholders or customers for each incident ?
Incident : Data Breach AIR345080725
Customer Advisories: Customers advised to be vigilant for suspicious emails or phone calls
Incident : Data Breach KLM304080925
Stakeholder Advisories: Customers advised to be cautious of phishing attempts
Customer Advisories: Email notifications sent to affected customers
Incident : Data Breach AIR541081825
Stakeholder Advisories: Customers Advised To Enable Mfa, Monitor Accounts, And Watch For Phishing Attempts., Airlines Urged To Audit Third-Party Security And Enhance Employee Training On Ai Impersonation Risks..
Customer Advisories: Be vigilant for **phishing emails/phone calls** referencing recent flights or loyalty programs.Enable **multi-factor authentication (MFA)** on all accounts, especially airline and financial services.Monitor **loyalty program balances** and **bank statements** for unauthorized activity.Use **strong, unique passwords** and a **password manager** to prevent credential stuffing.Consider **identity theft protection** and **personal data removal services** to reduce exposure.Report suspicious activity to the airline and relevant authorities immediately.
Incident : Supply Chain Breach (Anticipated) AIR625081925
Stakeholder Advisories: Webinar For Supply Chain Security Best Practices..
Incident : data breach AIR1292412100725
Customer Advisories: complimentary credit monitoring offeredlikely notifications to affected passengers
What advisories does the company provide to stakeholders and customers following an incident ?
Advisories Provided: The company provides the following advisories to stakeholders and customers following an incident: were Customers advised to be vigilant for suspicious emails or phone calls, Customers advised to be cautious of phishing attempts, Email notifications sent to affected customers, Customers Advised To Enable Mfa, Monitor Accounts, And Watch For Phishing Attempts., Airlines Urged To Audit Third-Party Security And Enhance Employee Training On Ai Impersonation Risks., Be Vigilant For **Phishing Emails/Phone Calls** Referencing Recent Flights Or Loyalty Programs., Enable **Multi-Factor Authentication (Mfa)** On All Accounts, Especially Airline And Financial Services., Monitor **Loyalty Program Balances** And **Bank Statements** For Unauthorized Activity., Use **Strong, Unique Passwords** And A **Password Manager** To Prevent Credential Stuffing., Consider **Identity Theft Protection** And **Personal Data Removal Services** To Reduce Exposure., Report Suspicious Activity To The Airline And Relevant Authorities Immediately., , Webinar For Supply Chain Security Best Practices., Complimentary Credit Monitoring Offered, Likely Notifications To Affected Passengers and .
Initial Access Broker
How did the initial access broker gain entry for each incident ?
Incident : Data Breach KLM304080925
Entry Point: Third-party system
Incident : Data Breach AIR541081825
Entry Point: Third-Party Customer Service Platform (Likely Salesforce)
High Value Targets: Customer Pii, Loyalty Program Data, Transaction Histories,
Data Sold on Dark Web: Customer Pii, Loyalty Program Data, Transaction Histories,
Incident : data breach AIR1292412100725
Entry Point: Compromised Salesforce Customer Support Software,
High Value Targets: Customer Pii, Frequent Flyer Data,
Data Sold on Dark Web: Customer Pii, Frequent Flyer Data,
Post-Incident Analysis
What were the root causes and corrective actions taken for each incident ?
Incident : Data Breach AIR345080725
Corrective Actions: Implemented measures to prevent recurrence
Incident : Data Breach KLM304080925
Root Causes: Third-party system vulnerability
Corrective Actions: Secured the third-party system and implemented measures to prevent future incidents
Incident : Data Breach AIR541081825
Root Causes: Over-Reliance On Third-Party Platforms With Inadequate Security Controls., Lack Of Preparedness For Ai-Powered Social Engineering Attacks (E.G., Voice Cloning)., Human Vulnerability In Customer Service Roles, Exploited Via Convincing Impersonations., Insufficient Segmentation Between Third-Party Systems And Core Airline Networks (Though Internal Systems Remained Secure).,
Corrective Actions: Terminated Attackers' Access And Secured The Compromised Platform., Implemented Additional Security Measures To Prevent Recurrence (Details Undisclosed)., Notified Regulatory Authorities In France And The Netherlands., Communicated Transparently With Affected Customers, Advising Vigilance., Likely Reviewing Third-Party Vendor Security Policies And Ai Fraud Detection Capabilities.,
Incident : Supply Chain Breach (Anticipated) AIR625081925
Root Causes: Third-Party Vulnerabilities (Per Verizon Dbir),
Corrective Actions: Supplier Risk Scoring (E.G., Securityscorecard), Proactive Monitoring,
Incident : data breach AIR1292412100725
Root Causes: Inadequate Cybersecurity Safeguards At Third-Party Vendor (Salesforce)., Lack Of Employee Training To Prevent Social Engineering Attacks (E.G., Scattered Spider Tactics)., Failure To Anticipate And Mitigate Risks Despite Prior Warnings (E.G., Qantas Breach In July 2025).,
What is the company's process for conducting post-incident analysis ?
Post-Incident Analysis Process: The company's process for conducting post-incident analysis is described as External It Security Teams, Salesforce (Likely), , Yes, Securityscorecard, Cyber Rescue Alliance, .
What corrective actions has the company taken based on post-incident analysis ?
Corrective Actions Taken: The company has taken the following corrective actions based on post-incident analysis: Implemented measures to prevent recurrence, Secured the third-party system and implemented measures to prevent future incidents, Terminated Attackers' Access And Secured The Compromised Platform., Implemented Additional Security Measures To Prevent Recurrence (Details Undisclosed)., Notified Regulatory Authorities In France And The Netherlands., Communicated Transparently With Affected Customers, Advising Vigilance., Likely Reviewing Third-Party Vendor Security Policies And Ai Fraud Detection Capabilities., , Supplier Risk Scoring (E.G., Securityscorecard), Proactive Monitoring, .
Additional Questions
General Information
Who was the attacking group in the last incident ?
Last Attacking Group: The attacking group in the last incident were an Unauthorized entity, ShinyHunters and Scattered Spider group (alleged)unknown cybercriminals.
Incident Details
What was the most recent incident publicly disclosed ?
Most Recent Incident Publicly Disclosed: The most recent incident publicly disclosed was on 2025-08-mid.
Impact of the Incidents
What was the most significant data compromised in an incident ?
Most Significant Data Compromised: The most significant data compromised in an incident were names, email addresses, phone numbers, latest transactions, Flying Blue information, , Customer data, First and last names, contact details, Flying Blue membership numbers and tier levels, subject lines from service-related emails, Names, Emails, Phone Numbers, Loyalty Program Information, Recent Transactions, , full names, contact details, frequent flyer status, email subject lines of service requests and .
What was the most significant system affected in an incident ?
Most Significant System Affected: The most significant system affected in an incident was External Customer Service Platform (Salesforce-based) and Salesforce customer support software.
Response to the Incidents
What third-party assistance was involved in the most recent incident ?
Third-Party Assistance in Most Recent Incident: The third-party assistance involved in the most recent incident was external it security teams, salesforce (likely), , securityscorecard, cyber rescue alliance, .
What containment measures were taken in the most recent incident ?
Containment Measures in Most Recent Incident: The containment measures taken in the most recent incident were Accounts lockedPasswords changed, Cut off attackers' access, Secured the third-party system and Immediate Access Revocation for AttackersIsolation of Affected Platform.
Data Breach Information
What was the most sensitive data compromised in a breach ?
Most Sensitive Data Compromised: The most sensitive data compromised in a breach were Customer data, full names, First and last names, contact details, Flying Blue membership numbers and tier levels, subject lines from service-related emails, Recent Transactions, phone numbers, names, Phone Numbers, frequent flyer status, Loyalty Program Information, latest transactions, Flying Blue information, email subject lines of service requests, Names, email addresses, Emails and contact details.
What was the number of records exposed in the most significant breach ?
Number of Records Exposed in Most Significant Breach: The number of records exposed in the most significant breach was 0.
Regulatory Compliance
What was the most significant legal action taken for a regulatory violation ?
Most Significant Legal Action: The most significant legal action taken for a regulatory violation was class action lawsuit (case number: 1:25-cv-07634), .
Lessons Learned and Recommendations
What was the most significant lesson learned from past incidents ?
Most Significant Lesson Learned: The most significant lesson learned from past incidents was Complimentary credit monitoring may not suffice for long-term harm caused by PII exposure.
What was the most significant recommendation implemented to improve cybersecurity ?
Most Significant Recommendation Implemented: The most significant recommendation implemented to improve cybersecurity was Customers advised to change account usernames and passwords, enable multi-factor authentication, and verify suspicious communications through official KLM channels, Educate customers on **post-breach phishing risks**, including scams referencing real transactions or loyalty balances., Use **SecurityScorecard** to assess supplier cyber risk., Implement **phishing-resistant MFA** (e.g., app-based, biometric, or security keys) for all customer-facing and internal systems., Deploy **personal data removal services** to reduce exposure of customer information on data broker sites., Establish a **dedicated incident response team** for third-party breaches, with clear escalation paths to law enforcement., Attend industry webinars (e.g., August 20, 2025 event) for real-world insights., Monitor dark web markets for exposed customer data and proactively notify affected individuals., Train customer service teams to recognize **AI-generated impersonations**, including voice cloning and deepfake red flags., Develop a more comprehensive incident response plan, including long-term support for affected customers (e.g., identity theft protection)., Enhance **security controls on third-party platforms**, including behavioral analytics, anomaly detection, and strict access limits., Negotiate cheaper cyber insurance by demonstrating resilience., Conduct **regular security audits** of third-party vendors, especially those handling sensitive customer data., Implement **network segmentation** and **enhanced monitoring** for third-party access., Collaborate with industry peers (e.g., Qantas, other airlines) to share threat intelligence and best practices., Encourage customers to use **unique passwords**, **password managers**, and **identity theft protection services**., Conduct regular security audits of third-party software providers, especially those handling customer data., Implement multi-factor authentication (MFA) and stricter access controls for third-party vendors., Adopt **AI-driven fraud detection tools** to counter AI-powered attacks, creating a defensive 'AI arms race.', Enhance employee training to detect and prevent social engineering attacks (e.g., fake IT helpdesk calls)., Monitor **dark web markets** for stolen data (e.g., loyalty points and PII) and proactively alert affected customers..
References
What is the most recent source of information about an incident ?
Most Recent Source: The most recent source of information about an incident are Fox News - CyberGuy Report, SecurityScorecard Webinar (August 20, 2025), Air France-KLM Group public disclosure (August 2025), Unit 42 report on Scattered Spider targeting airlines, Verizon DBIR (Data Breach Investigations Report), BleepingComputer, Hackread.com, CyberGuy.com - Protection Tips, Class action lawsuit filing (Southern District of New York), Incode Technologies (Ricardo Amper and CEO).
What is the most recent URL for additional resources on cybersecurity best practices ?
Most Recent URL for Additional Resources: The most recent URL for additional resources on cybersecurity best practices is https://www.foxnews.com/tech/air-france-klm-data-breach-hackers-access-customer-details, https://www.cyberguy.com/, https://lnkd.in/g6Rh5EQW .
Investigation Status
What is the current status of the most recent investigation ?
Current Status of Most Recent Investigation: The current status of the most recent investigation is Ongoing.
Stakeholder and Customer Advisories
What was the most recent stakeholder advisory issued ?
Most Recent Stakeholder Advisory: The most recent stakeholder advisory issued was Customers advised to be cautious of phishing attempts, Customers advised to enable MFA, monitor accounts, and watch for phishing attempts., Airlines urged to audit third-party security and enhance employee training on AI impersonation risks., Webinar for supply chain security best practices., .
What was the most recent customer advisory issued ?
Most Recent Customer Advisory: The most recent customer advisory issued were an Customers advised to be vigilant for suspicious emails or phone calls, Email notifications sent to affected customers, Be vigilant for **phishing emails/phone calls** referencing recent flights or loyalty programs.Enable **multi-factor authentication (MFA)** on all accounts, especially airline and financial services.Monitor **loyalty program balances** and **bank statements** for unauthorized activity.Use **strong, unique passwords** and a **password manager** to prevent credential stuffing.Consider **identity theft protection** and **personal data removal services** to reduce exposure.Report suspicious activity to the airline and relevant authorities immediately. and complimentary credit monitoring offeredlikely notifications to affected passengers.
Initial Access Broker
What was the most recent entry point used by an initial access broker ?
Most Recent Entry Point: The most recent entry point used by an initial access broker were an Third-Party Customer Service Platform (Likely Salesforce) and Third-party system.
Post-Incident Analysis
What was the most significant root cause identified in post-incident analysis ?
Most Significant Root Cause: The most significant root cause identified in post-incident analysis was Third-party system vulnerability, Over-reliance on third-party platforms with inadequate security controls.Lack of preparedness for AI-powered social engineering attacks (e.g., voice cloning).Human vulnerability in customer service roles, exploited via convincing impersonations.Insufficient segmentation between third-party systems and core airline networks (though internal systems remained secure)., Third-party vulnerabilities (per Verizon DBIR), Inadequate cybersecurity safeguards at third-party vendor (Salesforce).Lack of employee training to prevent social engineering attacks (e.g., Scattered Spider tactics).Failure to anticipate and mitigate risks despite prior warnings (e.g., Qantas breach in July 2025)..
What was the most significant corrective action taken based on post-incident analysis ?
Most Significant Corrective Action: The most significant corrective action taken based on post-incident analysis was Implemented measures to prevent recurrence, Secured the third-party system and implemented measures to prevent future incidents, Terminated attackers' access and secured the compromised platform.Implemented additional security measures to prevent recurrence (details undisclosed).Notified regulatory authorities in France and the Netherlands.Communicated transparently with affected customers, advising vigilance.Likely reviewing third-party vendor security policies and AI fraud detection capabilities., Supplier risk scoring (e.g., SecurityScorecard)Proactive monitoring.
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Latest Global CVEs (Not Company-Specific)
Description
A weakness has been identified in codingWithElias School Management System up to f1ac334bfd89ae9067cc14dea12ec6ff3f078c01. Affected is an unknown function of the file /student-view.php of the component Edit Student Info Page. This manipulation of the argument First Name causes cross site scripting. Remote exploitation of the attack is possible. The exploit has been made available to the public and could be exploited. This product follows a rolling release approach for continuous delivery, so version details for affected or updated releases are not provided. Other parameters might be affected as well. The vendor was contacted early about this disclosure but did not respond in any way.
Risk Information
cvss2
Base: 3.3
Severity: LOW
AV:N/AC:L/Au:M/C:N/I:P/A:N
cvss3
Base: 2.4
Severity: LOW
CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:N/I:L/A:N
cvss4
Base: 4.8
Severity: LOW
CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:P/VC:N/VI:L/VA:N/SC:N/SI:N/SA:N/E:P/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
Description
By providing a command-line argument starting with a semi-colon ; to an API endpoint created by the EnhancedCommandExecutor class of the HexStrike AI MCP server, the resultant composed command is executed directly in the context of the MCP server’s normal privilege; typically, this is root. There is no attempt to sanitize these arguments in the default configuration of this MCP server at the affected version (as of commit 2f3a5512 in September of 2025).
Risk Information
cvss3
Base: 9.1
Severity: LOW
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N
Description
A weakness has been identified in winston-dsouza Ecommerce-Website up to 87734c043269baac0b4cfe9664784462138b1b2e. Affected by this issue is some unknown functionality of the file /includes/header_menu.php of the component GET Parameter Handler. Executing manipulation of the argument Error can lead to cross site scripting. The attack can be executed remotely. The exploit has been made available to the public and could be exploited. This product implements a rolling release for ongoing delivery, which means version information for affected or updated releases is unavailable. The vendor was contacted early about this disclosure but did not respond in any way.
Risk Information
cvss2
Base: 5.0
Severity: LOW
AV:N/AC:L/Au:N/C:N/I:P/A:N
cvss3
Base: 4.3
Severity: LOW
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N
cvss4
Base: 5.3
Severity: LOW
CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:P/VC:N/VI:L/VA:N/SC:N/SI:N/SA:N/E:P/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
Description
A security flaw has been discovered in Qualitor 8.20/8.24. Affected by this vulnerability is the function eval of the file /html/st/stdeslocamento/request/getResumo.php. Performing manipulation of the argument passageiros results in code injection. Remote exploitation of the attack is possible. The exploit has been released to the public and may be exploited. The vendor was contacted early about this disclosure but did not respond in any way.
Risk Information
cvss2
Base: 7.5
Severity: LOW
AV:N/AC:L/Au:N/C:P/I:P/A:P
cvss3
Base: 7.3
Severity: LOW
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:L
cvss4
Base: 6.9
Severity: LOW
CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:L/VI:L/VA:L/SC:N/SI:N/SA:N/E:P/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
Description
A vulnerability was identified in Scada-LTS up to 2.7.8.1. Affected is the function Common.getHomeDir of the file br/org/scadabr/vo/exporter/ZIPProjectManager.java of the component Project Import. Such manipulation leads to path traversal. The attack may be launched remotely. The exploit is publicly available and might be used. The vendor was contacted early about this disclosure but did not respond in any way.
Risk Information
cvss2
Base: 6.5
Severity: LOW
AV:N/AC:L/Au:S/C:P/I:P/A:P
cvss3
Base: 6.3
Severity: LOW
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:L
cvss4
Base: 5.3
Severity: LOW
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:L/VA:L/SC:N/SI:N/SA:N/E:P/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
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RapidWhat Do We Measure ?
Incident
Finding
Grade
Digital Assets
Every week, Rankiteo analyzes billions of signals to give organizations a sharper, faster view of emerging risks. With deeper, more actionable intelligence at their fingertips, security teams can outpace threat actors, respond instantly to Zero-Day attacks, and dramatically shrink their risk exposure window.
These are some of the factors we use to calculate the overall score:
Network Security
Identify exposed access points, detect misconfigured SSL certificates, and uncover vulnerabilities across the network infrastructure.
SBOM (Software Bill of Materials)
Gain visibility into the software components used within an organization to detect vulnerabilities, manage risk, and ensure supply chain security.
CMDB (Configuration Management Database)
Monitor and manage all IT assets and their configurations to ensure accurate, real-time visibility across the company's technology environment.
Threat Intelligence
Leverage real-time insights on active threats, malware campaigns, and emerging vulnerabilities to proactively defend against evolving cyberattacks.
Rankiteo is a unified scoring and risk platform that analyzes billions of signals weekly to help organizations gain faster, more actionable insights into emerging threats. Empowering teams to outpace adversaries and reduce exposure.
