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Hotjar | by Contentsquare

Hotjar | by Contentsquare Vendor Cyber Rating & Cyber Score

htjr.io

Hotjar, a Contentsquare company, gives teams access to Product Experience Insights, which shows them how users behave, and what they feel strongly about, so those teams can deliver a better user experience, and create more value for their business. Our team works on the compelling challenges that come with large-scale web traffic and analytics, and on a product that has a real impact on people and businesses around the world. Discover product opportunities, consolidate qual and quant data, and communicate user needs—Hotjar helps user-focused teams do their best work. Spread throughout the Americas, Europe, Africa, and Asia, we cast a wide net across a multitude of locations, lifestyles, and backgrounds. It’s our differences that make us


HC A.I CyberSecurity Scoring

HC
Company Information
Website:https://htjr.io/hotjarhomepage-l
Employees number:145
Number of followers:67,013
NAICS:5415
Industry Type:IT Services and IT Consulting
Homepage:htjr.io
HC Risk Score (AI oriented)
Between 700 and 749
logo
HCIT Services and IT Consulting
Updated:
25/05/2026
709/1000
Moderate
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Powered by our proprietary A.I cyber incident model
Insurance prefers TPRM score to calculate premium
HC Global Score (TPRM)
xxxx
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HCIT Services and IT Consulting
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Score locked
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Findings

HC
HCModerate
Current Score
709Ba (MODERATE)
01000
1 incidents
0 avg impact
Incident timeline with MITRE ATT&CK tactics, techniques, and mitigations.
JUNE 2026
710Before Incident
MAY 2026
709Before Incident
APRIL 2026
708Before Incident
MARCH 2026
707Before Incident
FEBRUARY 2026
706Before Incident
JANUARY 2026
706Before Incident
DECEMBER 2025
705Before Incident
NOVEMBER 2025
704Before Incident
OCTOBER 2025
703Before Incident
SEPTEMBER 2025
701Before Incident
AUGUST 2025
700Before Incident
JULY 2025
699Before Incident
AUGUST 2021
753Before Incident
Breach
18 Aug 2021HC
Microsoft, PowerSchool, Google and Hotjar: PowerSchool’s $17.25 Million Settlement Exposes Years of Student Data Tracking

PowerSchool Naviance Data Harvesting Lawsuit Settlement

615After Incident
CRITICAL-138
MICHOTGOOPOW1779697543
PowerSchool Naviance Data Harvesting Lawsuit Settles for $17.25 Million In early April, students worldwide received notifications about a settlement in a lawsuit against PowerSchool, the provider of Naviance, a widely used college and career readiness platform. The lawsuit alleged that between August 18, 2021, and January 23, 2026, Naviance embedded Heap, a third-party tracking tool, which collected sensitive student data including keystrokes, clicks, mouse movements, and private messages to counselors without consent. The harvested data was reportedly sent to Google, Microsoft, and Hotjar, violating state and federal privacy laws, including the Electronic Communications Privacy Act and the California Invasion of Privacy Act. Filed in August 2023 by an unnamed Chicago student, the lawsuit accused Naviance of unauthorized digital surveillance. PowerSchool denied the allegations but reached a $17.25 million settlement in February 2026, with payments to affected students. As part of the agreement, Heap, Google, Microsoft, and Hotjar agreed to delete all stored student data. Final approval is pending at a hearing on August 19, 2026. This incident is not PowerSchool’s first privacy controversy. In December 2024, a hacker exploited a stolen password to breach PowerSchool’s systems, stealing data from millions of students and educators. Though a $2.85 million ransom was paid, the same data was later used in further extortion attempts. The case reflects a broader trend of EdTech privacy failures, as digital learning tools in K-12 schools have nearly doubled in usage since 2020. Recent breaches, including a ShinyHunters attack on Canvas in April and May 2026, disrupted global education systems, forcing Instructure to pay an undisclosed ransom to prevent data leaks. Eligible students have until July 27, 2026, to file a claim under the settlement.
INCIDENT DETAILS -
TYPE
Data Harvesting
MOTIVATION
Data monetization (alleged)
IMPACT
Financial Loss: $17.25 million settlementData Compromised: Keystrokes, clicks, mouse movements, private messages to counselorsSystems Affected: Naviance platformBrand Reputation Impact: Significant (privacy controversy)Legal Liabilities: Violation of Electronic Communications Privacy Act and California Invasion of Privacy ActIdentity Theft Risk: High (sensitive student data exposed)
DATA BREACH
Type Of Data Compromised: Behavioral data (keystrokes, clicks, mouse movements), private messagesSensitivity Of Data: High (personally identifiable information of students)Data Exfiltration: Yes (sent to Google, Microsoft, and Hotjar)Personally Identifiable Information: Yes (student data)

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