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Helpfeel

Helpfeel Vendor Cyber Rating & Cyber Score

helpfeel.com

Helpfeel is an AI support platform with optimization done for you. We do the tasks you don't want to do so you can focus on your craft. We deliver optimal self-service for you, with our patented zero-friction experience, zero hallucination AI process, and hands-on optimization service. Over 625 businesses in the past four years chose Helpfeel to achieve cost savings while also boosting employee and customer satisfaction. And 99% of our customers renew. As a company, we've been building knowledge-focused web service since 2007 and our core product launched in 2021. We are a global company with teams in the United States and Japan.


Helpfeel A.I CyberSecurity Scoring

Helpfeel
Company Information
Website:https://en.helpfeel.com
Employees number:77
Number of followers:366
NAICS:5112
Industry Type:Software Development
Homepage:helpfeel.com
Helpfeel Risk Score (AI oriented)
Between 600 and 649
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HelpfeelSoftware Development
Updated:
17/09/2026
633/1000
Poor
Caa
AaaAaABaaBaBCaaCaC
Powered by our proprietary A.I cyber incident model
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Helpfeel Global Score (TPRM)
xxxx
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HelpfeelSoftware Development
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Findings

HelpfeelPoor
Current Score
633Caa (POOR)
01000
1 incidents
-121 avg impact
Incident timeline with MITRE ATT&CK tactics, techniques, and mitigations.
SEPTEMBER 2026
754Before Incident
Breach
17 Sep 2026 • Helpfeel
Gyazo and Helpfeel: Japan's Helpfeel says Gyazo data breach exposed 24m user records

Gyazo Data Breach Exposes 23.6 Million User Records in Japan

633After Incident
CRITICAL-121
HEL1789611963
Gyazo Data Breach Exposes 23.6 Million User Records in Japan On September 17, 2026, Helpfeel, the Japanese operator of the screenshot and video-capture service Gyazo, confirmed a data breach resulting in the exposure of approximately 23.6 million user records. The unauthorized access was disclosed in an official statement, with the company reporting the incident to Japan’s Personal Information Protection Commission. The compromised data included email addresses, password hashes, device IDs, and login session IDs, though no financial information such as credit card numbers was affected. Helpfeel stated that its investigation remains ongoing and that measures are being implemented to prevent future breaches. The breach highlights growing cybersecurity risks for cloud-based sharing services, particularly in regions with strict data protection regulations. Further details on the incident’s scope and potential impact are expected as the investigation progresses.
INCIDENT DETAILS -
TYPE
Data Breach
IMPACT
Data Compromised: Email addresses, password hashes, device IDs, login session IDsBrand Reputation Impact: Growing cybersecurity risks for cloud-based sharing servicesPayment Information Risk: No financial information such as credit card numbers was affected
DATA BREACH
Type Of Data Compromised: User recordsNumber Of Records Exposed: 23.6 millionSensitivity Of Data: Email addresses, password hashes, device IDs, login session IDsPersonally Identifiable Information: Email addresses, device IDs, login session IDs
AUGUST 2026
754Before Incident
JULY 2026
754Before Incident
JUNE 2026
754Before Incident
MAY 2026
754Before Incident
APRIL 2026
754Before Incident
MARCH 2026
754Before Incident
FEBRUARY 2026
754Before Incident
JANUARY 2026
754Before Incident
DECEMBER 2025
754Before Incident
NOVEMBER 2025
754Before Incident
OCTOBER 2025
754Before Incident

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Helpfeel Cyber Scoring History | Rankiteo