Company Details
eyemed-vision-care
612
16,351
524
eyemed.com
0
EYE_4290134
In-progress

EyeMed Vision Care Company CyberSecurity Posture
eyemed.comEyeMed Vision Care is a leader in vision insurance benefits. We deliver stand-out vision benefits centered around an outstanding member experience. EyeMed boasts America’s largest vision network with a diverse network of independent ODs, retail and online providers. No wonder 99% of clients agree we deliver value, that’s why nearly 98% of EyeMed members use their benefits in network. EyeMed is a Top-Tier Partner of the OneSight EssilorLuxottica foundation, a registered charitable organization that helps create access to vision care for people in need globally. EyeMed is based in Cincinnati, Ohio. Learn more at eyemed.com
Company Details
eyemed-vision-care
612
16,351
524
eyemed.com
0
EYE_4290134
In-progress
Between 600 and 649

EVC Global Score (TPRM)XXXX

Description: On December 11, 2020, the California Office of the Attorney General reported a data breach involving Aetna, which occurred on June 24, 2020. The unauthorized access involved an EyeMed email mailbox, and while specific numbers of affected individuals are not stated, personal information related to EyeMed's vision benefits may have been compromised.
Description: In 2020, EyeMed Vision Care suffered a **phishing email breach** where hackers accessed a shared inbox used by nine employees for enrollment processing. The compromised email, protected only by a weak password, contained **six years of sensitive customer data**, including personal and potentially financial information. The breach impacted **up to 2.1 million individuals** nationwide, though the class action settlement covered ~692,154 members. Regulatory fines and settlements have cost EyeMed **over $12.6 million**, including a $5M class action payout, $4.5M to New York’s DFS, $600K to the NY AG, and $2.5M to four other states. The company also faced mandatory security upgrades, including **MFA enhancements, password audits, HIPAA risk assessments, and reduced email retention periods**. The breach exposed customers to potential fraud, identity theft, and financial losses, with class members eligible for compensation up to $10,000 for documented damages. EyeMed denied wrongdoing but agreed to settlements to resolve negligence and compliance violation claims.
Description: In June 2020, EyeMed Vision Care LLC experienced a **data breach** caused by an unauthorized third party, compromising sensitive personal and protected health information (PHI) of customers. The exposed data included names, contact details, dates of birth, health insurance account numbers, Medicaid/Medicare numbers, driver’s licenses, and other government-issued identification numbers. The breach led to a **$5 million class-action settlement**, with affected individuals eligible for compensation of up to **$10,000** for out-of-pocket losses, lost time (up to $100), and pro rata cash payments (estimated $50). The lawsuit alleged EyeMed failed to implement adequate cybersecurity measures, resulting in potential identity theft, fraud, and financial harm to victims. While EyeMed denied wrongdoing, the settlement was agreed upon to avoid prolonged litigation. The incident underscored significant risks to customer privacy and trust, with long-term reputational and financial repercussions for the company.
Description: The Maine Office of the Attorney General reported a data breach involving EyeMed Vision Care LLC on November 30, 2020. The breach occurred between June 24, 2020, and July 1, 2020, exposing personal information, including Social Security Numbers, of approximately 2,329,942 individuals, with 23,057 residents affected. Notification to consumers was provided on September 28, 2020.


No incidents recorded for EyeMed Vision Care in 2025.
No incidents recorded for EyeMed Vision Care in 2025.
No incidents recorded for EyeMed Vision Care in 2025.
EVC cyber incidents detection timeline including parent company and subsidiaries

EyeMed Vision Care is a leader in vision insurance benefits. We deliver stand-out vision benefits centered around an outstanding member experience. EyeMed boasts America’s largest vision network with a diverse network of independent ODs, retail and online providers. No wonder 99% of clients agree we deliver value, that’s why nearly 98% of EyeMed members use their benefits in network. EyeMed is a Top-Tier Partner of the OneSight EssilorLuxottica foundation, a registered charitable organization that helps create access to vision care for people in need globally. EyeMed is based in Cincinnati, Ohio. Learn more at eyemed.com


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The state has reached a settlement with a major dental insurance provider over what the state claimed was shoddy cybersecurity that exposed...
Vision insurer EyeMed Vision Care reached a $2.5 million settlement following a 2020 data breach that impacted 2.1 million individuals.
The New York Department of Financial Services' settlement with EyeMed emphasizes the importance of cybersecurity risk assessments.
New York State Department of Financial Services NYDFS announced that EyeMed Vision Care LLC agreed to a $4.5 million settlement for...
EyeMed Vision Care LLC will pay $4.5M to the New York Department of Financial Services (DFS) to settle claims it breached state...
The New York State Department of Financial Services (DFS) has agreed to settle an investigation of EyeMed Vision Care (EyeMed) into...
EyeMed Vision Care agreed to pay $4.5 million as part of a settlement with the New York State Department of Financial Services for...
The New York Attorney General (AG) announced a settlement with vision-benefits-provider EyeMed Vision Care, Inc., relating to a 2020 security incident.
The New York Attorney General's Office issued findings of its investigation into a data security incident involving EyeMed Vision Care LLC.

Explore insights on cybersecurity incidents, risk posture, and Rankiteo's assessments.
The official website of EyeMed Vision Care is http://www.eyemed.com.
According to Rankiteo, EyeMed Vision Care’s AI-generated cybersecurity score is 619, reflecting their Poor security posture.
According to Rankiteo, EyeMed Vision Care currently holds 0 security badges, indicating that no recognized compliance certifications are currently verified for the organization.
According to Rankiteo, EyeMed Vision Care is not certified under SOC 2 Type 1.
According to Rankiteo, EyeMed Vision Care does not hold a SOC 2 Type 2 certification.
According to Rankiteo, EyeMed Vision Care is not listed as GDPR compliant.
According to Rankiteo, EyeMed Vision Care does not currently maintain PCI DSS compliance.
According to Rankiteo, EyeMed Vision Care is not compliant with HIPAA regulations.
According to Rankiteo,EyeMed Vision Care is not certified under ISO 27001, indicating the absence of a formally recognized information security management framework.
EyeMed Vision Care operates primarily in the Insurance industry.
EyeMed Vision Care employs approximately 612 people worldwide.
EyeMed Vision Care presently has no subsidiaries across any sectors.
EyeMed Vision Care’s official LinkedIn profile has approximately 16,351 followers.
EyeMed Vision Care is classified under the NAICS code 524, which corresponds to Insurance Carriers and Related Activities.
No, EyeMed Vision Care does not have a profile on Crunchbase.
Yes, EyeMed Vision Care maintains an official LinkedIn profile, which is actively utilized for branding and talent engagement, which can be accessed here: https://www.linkedin.com/company/eyemed-vision-care.
As of November 27, 2025, Rankiteo reports that EyeMed Vision Care has experienced 4 cybersecurity incidents.
EyeMed Vision Care has an estimated 14,863 peer or competitor companies worldwide.
Incident Types: The types of cybersecurity incidents that have occurred include Breach.
Total Financial Loss: The total financial loss from these incidents is estimated to be $17.60 million.
Detection and Response: The company detects and responds to cybersecurity incidents through an communication strategy with class action settlement notices sent to affected individuals, and incident response plan activated with yes (post-breach), and third party assistance with yes (third-party hipaa security risk assessment), and containment measures with shortened email retention period, containment measures with enhanced mfa, containment measures with password policy updates, and remediation measures with security awareness training, remediation measures with audit mechanisms for weak passwords, remediation measures with third-party risk assessment, and communication strategy with class-action settlement notifications, communication strategy with regulatory disclosures (hhs, state ags)..
Title: Aetna Data Breach
Description: Unauthorized access to an EyeMed email mailbox potentially compromising personal information related to vision benefits.
Date Detected: 2020-12-11
Date Publicly Disclosed: 2020-12-11
Type: Data Breach
Attack Vector: Email Mailbox
Title: EyeMed Vision Care LLC Data Breach
Description: The Maine Office of the Attorney General reported a data breach involving EyeMed Vision Care LLC on November 30, 2020. The breach occurred between June 24, 2020, and July 1, 2020, exposing personal information, including Social Security Numbers, of approximately 2,329,942 individuals, with 23,057 residents affected. Notification to consumers was provided on September 28, 2020.
Date Detected: 2020-11-30
Date Publicly Disclosed: 2020-09-28
Type: Data Breach
Title: EyeMed Vision Care Data Breach (June 2020)
Description: EyeMed Vision Care LLC experienced a data breach in June 2020, exposing sensitive personal and protected health information of customers. The breach resulted from unauthorized third-party access, allegedly due to inadequate data security measures. EyeMed agreed to a $5 million class action settlement to resolve claims related to the incident.
Date Detected: 2020-06
Type: Data Breach
Threat Actor: Unauthorized third party
Title: EyeMed Email Breach Settlement
Description: Vision care benefits firm EyeMed agreed to pay $5 million to settle class action litigation involving a 2020 phishing email data breach. The incident, which exposed sensitive customer data from a shared email inbox, has already cost the company over $12.6 million in regulatory fines and settlements across multiple states. The breach affected up to 2.1 million consumers nationwide, with 692,154 class members identified in the settlement. Security improvements mandated include enhanced MFA, password policies, HIPAA risk assessments, and third-party audits.
Date Detected: 2020-09
Date Publicly Disclosed: 2020-09
Type: Data Breach
Attack Vector: Phishing (compromised shared email inbox with weak password)
Vulnerability Exploited: Weak PasswordLack of MFAProlonged Email Retention (6+ years)Shared Inbox Access
Motivation: Financial Gain (data exfiltration for fraud/identity theft)
Common Attack Types: The most common types of attacks the company has faced is Breach.
Identification of Attack Vectors: The company identifies the attack vectors used in incidents through Phishing email (compromised shared inbox).

Data Compromised: Personal information
Systems Affected: Email Mailbox

Data Compromised: Social security numbers

Financial Loss: $5,000,000 (settlement fund)
Data Compromised: Names, Contact details, Dates of birth, Health insurance account numbers, Health insurance identification numbers, Medicaid/medicare numbers, Driver’s licenses, Government identification numbers
Customer Complaints: Class action lawsuit filed
Brand Reputation Impact: Negative (settlement and public disclosure)
Legal Liabilities: $5,000,000 settlement, attorneys' fees ($1,666,666.66), attorneys' expenses ($50,000), service awards ($7,500)
Identity Theft Risk: High (PII and PHI exposed)

Financial Loss: $12.6M+ (regulatory fines, settlements, and litigation costs)
Data Compromised: Personal data, Sensitive customer information
Systems Affected: Shared Employee Email Inbox (enrollment processing)
Brand Reputation Impact: High (multiple regulatory actions and class-action lawsuit)
Legal Liabilities: $12.6M+ (fines: $4.5M NY DFS, $600K NY AG, $2.5M 4-state AG, $5M class-action)
Identity Theft Risk: High (personal data exposed)
Average Financial Loss: The average financial loss per incident is $4.40 million.
Commonly Compromised Data Types: The types of data most commonly compromised in incidents are Personal Information, , Social Security Numbers, , Personally Identifiable Information (Pii), Protected Health Information (Phi), , Personal Data, Enrollment Information, Sensitive Customer Records and .

Entity Name: Aetna
Entity Type: Health Insurance Company
Industry: Healthcare

Entity Name: EyeMed Vision Care LLC
Entity Type: Company
Industry: Healthcare
Customers Affected: 2329942

Entity Name: EyeMed Vision Care LLC
Entity Type: Healthcare (Vision Care)
Industry: Healthcare
Location: United States
Customers Affected: Class members (U.S. residents notified of the breach)

Entity Name: EyeMed Vision Care
Entity Type: Healthcare (Vision Care Benefits Provider)
Industry: Healthcare
Location: Ohio, USA
Customers Affected: 2.1 million (nationwide); 692,154 (class members); 1.47 million (HHS report); 98,632 (New York residents)

Communication Strategy: Class action settlement notices sent to affected individuals

Incident Response Plan Activated: Yes (post-breach)
Third Party Assistance: Yes (third-party HIPAA security risk assessment)
Containment Measures: Shortened email retention periodEnhanced MFAPassword policy updates
Remediation Measures: Security awareness trainingAudit mechanisms for weak passwordsThird-party risk assessment
Communication Strategy: Class-action settlement notificationsRegulatory disclosures (HHS, state AGs)
Incident Response Plan: The company's incident response plan is described as Yes (post-breach).
Third-Party Assistance: The company involves third-party assistance in incident response through Yes (third-party HIPAA security risk assessment).

Type of Data Compromised: Personal information

Type of Data Compromised: Social security numbers
Number of Records Exposed: 2329942
Sensitivity of Data: High

Type of Data Compromised: Personally identifiable information (pii), Protected health information (phi)
Sensitivity of Data: High (PII and PHI)
Data Exfiltration: Yes (unauthorized access by third party)
Personally Identifiable Information: NamesContact detailsDates of birthHealth insurance account numbersHealth insurance identification numbersMedicaid/Medicare numbersDriver’s licensesGovernment identification numbers

Type of Data Compromised: Personal data, Enrollment information, Sensitive customer records
Number of Records Exposed: 2.1 million (max estimate)
Sensitivity of Data: High (6+ years of customer data)
Data Exfiltration: Yes
Data Encryption: No (data stored in unencrypted email inbox)
File Types Exposed: EmailsAttachments (enrollment documents)
Personally Identifiable Information: Yes
Prevention of Data Exfiltration: The company takes the following measures to prevent data exfiltration: Security awareness training, Audit mechanisms for weak passwords, Third-party risk assessment, .
Handling of PII Incidents: The company handles incidents involving personally identifiable information (PII) through by shortened email retention period, enhanced mfa, password policy updates and .

Legal Actions: Class action lawsuit settled for $5,000,000

Regulations Violated: HIPAA, California State Laws (e.g., CCPA), New York Financial Services Law (23 NYCRR 500),
Fines Imposed: $12.6M+ ($4.5M NY DFS, $600K NY AG, $2.5M 4-state AG, $5M class-action)
Legal Actions: Class-action lawsuit (settled 2026-01-07), NY DFS Consent Order (2022-10), NY AG Settlement (2022-01), 4-State AG Settlement (2023-05),
Regulatory Notifications: HHS (2020-09)State AGs (NY, NJ, FL, PA, OR)
Ensuring Regulatory Compliance: The company ensures compliance with regulatory requirements through Class action lawsuit settled for $5,000,000, Class-action lawsuit (settled 2026-01-07), NY DFS Consent Order (2022-10), NY AG Settlement (2022-01), 4-State AG Settlement (2023-05), .

Lessons Learned: Shared inboxes with weak passwords are high-risk targets for phishing., Prolonged data retention increases exposure in breaches., MFA and password policies must be enforced rigorously in healthcare., Regulatory non-compliance (e.g., HIPAA) amplifies financial and reputational damage.

Recommendations: Implement strict MFA for all email accounts, especially shared inboxes., Enforce password complexity and rotation policies with audits., Limit data retention periods to minimize breach impact., Conduct regular HIPAA security risk assessments with third-party auditors., Segment networks to isolate sensitive data (e.g., enrollment systems)., Train employees on phishing awareness and incident reporting.Implement strict MFA for all email accounts, especially shared inboxes., Enforce password complexity and rotation policies with audits., Limit data retention periods to minimize breach impact., Conduct regular HIPAA security risk assessments with third-party auditors., Segment networks to isolate sensitive data (e.g., enrollment systems)., Train employees on phishing awareness and incident reporting.Implement strict MFA for all email accounts, especially shared inboxes., Enforce password complexity and rotation policies with audits., Limit data retention periods to minimize breach impact., Conduct regular HIPAA security risk assessments with third-party auditors., Segment networks to isolate sensitive data (e.g., enrollment systems)., Train employees on phishing awareness and incident reporting.Implement strict MFA for all email accounts, especially shared inboxes., Enforce password complexity and rotation policies with audits., Limit data retention periods to minimize breach impact., Conduct regular HIPAA security risk assessments with third-party auditors., Segment networks to isolate sensitive data (e.g., enrollment systems)., Train employees on phishing awareness and incident reporting.Implement strict MFA for all email accounts, especially shared inboxes., Enforce password complexity and rotation policies with audits., Limit data retention periods to minimize breach impact., Conduct regular HIPAA security risk assessments with third-party auditors., Segment networks to isolate sensitive data (e.g., enrollment systems)., Train employees on phishing awareness and incident reporting.Implement strict MFA for all email accounts, especially shared inboxes., Enforce password complexity and rotation policies with audits., Limit data retention periods to minimize breach impact., Conduct regular HIPAA security risk assessments with third-party auditors., Segment networks to isolate sensitive data (e.g., enrollment systems)., Train employees on phishing awareness and incident reporting.
Key Lessons Learned: The key lessons learned from past incidents are Shared inboxes with weak passwords are high-risk targets for phishing.,Prolonged data retention increases exposure in breaches.,MFA and password policies must be enforced rigorously in healthcare.,Regulatory non-compliance (e.g., HIPAA) amplifies financial and reputational damage.

Source: California Office of the Attorney General
Date Accessed: 2020-12-11

Source: Maine Office of the Attorney General
Date Accessed: 2020-11-30

Source: Class Action Settlement Notice (Tate v. EyeMed Vision Care LLC)

Source: Information Security Media Group (ISMG)

Source: NY DFS Consent Order (2022-10)

Source: NY AG Settlement (2022-01)

Source: 4-State AG Settlement (NJ, FL, PA, OR; 2023-05)

Source: HHS Breach Report (2020-09)
Additional Resources: Stakeholders can find additional resources on cybersecurity best practices at and Source: California Office of the Attorney GeneralDate Accessed: 2020-12-11, and Source: Maine Office of the Attorney GeneralDate Accessed: 2020-11-30, and Source: Class Action Settlement Notice (Tate v. EyeMed Vision Care LLC), and Source: Information Security Media Group (ISMG), and Source: NY DFS Consent Order (2022-10), and Source: NY AG Settlement (2022-01), and Source: 4-State AG Settlement (NJ, FL, PA, OR; 2023-05), and Source: HHS Breach Report (2020-09).

Investigation Status: Settled (class action lawsuit)

Investigation Status: Closed (settlements finalized; final court hearing on 2026-01-07)
Communication of Investigation Status: The company communicates the status of incident investigations to stakeholders through Class action settlement notices sent to affected individuals, Class-Action Settlement Notifications, Regulatory Disclosures (Hhs and State Ags).

Stakeholder Advisories: Settlement notices sent to affected class members
Customer Advisories: Class members instructed to file claims by Dec. 11, 2025, via online form or mail (Kroll Settlement Administration)

Stakeholder Advisories: Class-Action Settlement Notices, Regulatory Filings (Hhs, State Ags).
Customer Advisories: Breach notifications (2020)Settlement claims process (up to $10,100 per affected individual)
Advisories Provided: The company provides the following advisories to stakeholders and customers following an incident: were Settlement notices sent to affected class members, Class members instructed to file claims by Dec. 11, 2025, via online form or mail (Kroll Settlement Administration), Class-Action Settlement Notices, Regulatory Filings (Hhs, State Ags), Breach Notifications (2020), Settlement Claims Process (Up To $10,100 Per Affected Individual) and .

Entry Point: Phishing email (compromised shared inbox)
High Value Targets: Customer Enrollment Data, Pii,
Data Sold on Dark Web: Customer Enrollment Data, Pii,

Root Causes: Alleged failure to implement adequate data security measures
Corrective Actions: Settlement agreement (no specific technical remediation details disclosed)

Root Causes: Weak Password On Shared Email Inbox, Lack Of Mfa, Excessive Data Retention (6+ Years), Inadequate Hipaa Compliance (Risk Assessments),
Corrective Actions: Enhanced Mfa And Password Policies, Third-Party Hipaa Security Risk Assessment, Reduced Email Retention Periods, Mandatory Security Awareness Training, Audit Mechanisms For Weak Passwords,
Corrective Actions Taken: The company has taken the following corrective actions based on post-incident analysis: Settlement agreement (no specific technical remediation details disclosed), Enhanced Mfa And Password Policies, Third-Party Hipaa Security Risk Assessment, Reduced Email Retention Periods, Mandatory Security Awareness Training, Audit Mechanisms For Weak Passwords, .
Last Attacking Group: The attacking group in the last incident was an Unauthorized third party.
Most Recent Incident Detected: The most recent incident detected was on 2020-12-11.
Most Recent Incident Publicly Disclosed: The most recent incident publicly disclosed was on 2020-09.
Most Significant Data Compromised: The most significant data compromised in an incident were Personal Information, , Social Security Numbers, , Names, Contact details, Dates of birth, Health insurance account numbers, Health insurance identification numbers, Medicaid/Medicare numbers, Driver’s licenses, Government identification numbers, , Personal Data, Sensitive Customer Information and .
Most Significant System Affected: The most significant system affected in an incident was Email Mailbox and Shared Employee Email Inbox (enrollment processing).
Containment Measures in Most Recent Incident: The containment measures taken in the most recent incident was Shortened email retention periodEnhanced MFAPassword policy updates.
Most Sensitive Data Compromised: The most sensitive data compromised in a breach were Names, Medicaid/Medicare numbers, Social Security Numbers, Personal Data, Sensitive Customer Information, Driver’s licenses, Personal Information, Health insurance account numbers, Health insurance identification numbers, Dates of birth, Contact details and Government identification numbers.
Number of Records Exposed in Most Significant Breach: The number of records exposed in the most significant breach was 2.1M.
Highest Fine Imposed: The highest fine imposed for a regulatory violation was $12.6M+ ($4.5M NY DFS, $600K NY AG, $2.5M 4-state AG, $5M class-action).
Most Significant Legal Action: The most significant legal action taken for a regulatory violation was Class action lawsuit settled for $5,000,000, Class-action lawsuit (settled 2026-01-07), NY DFS Consent Order (2022-10), NY AG Settlement (2022-01), 4-State AG Settlement (2023-05), .
Most Significant Lesson Learned: The most significant lesson learned from past incidents was Regulatory non-compliance (e.g., HIPAA) amplifies financial and reputational damage.
Most Significant Recommendation Implemented: The most significant recommendation implemented to improve cybersecurity was Implement strict MFA for all email accounts, especially shared inboxes., Conduct regular HIPAA security risk assessments with third-party auditors., Segment networks to isolate sensitive data (e.g., enrollment systems)., Limit data retention periods to minimize breach impact., Train employees on phishing awareness and incident reporting. and Enforce password complexity and rotation policies with audits..
Most Recent Source: The most recent source of information about an incident are NY AG Settlement (2022-01), Information Security Media Group (ISMG), Maine Office of the Attorney General, 4-State AG Settlement (NJ, FL, PA, OR; 2023-05), California Office of the Attorney General, Class Action Settlement Notice (Tate v. EyeMed Vision Care LLC), HHS Breach Report (2020-09) and NY DFS Consent Order (2022-10).
Current Status of Most Recent Investigation: The current status of the most recent investigation is Settled (class action lawsuit).
Most Recent Stakeholder Advisory: The most recent stakeholder advisory issued was Settlement notices sent to affected class members, Class-action settlement notices, Regulatory filings (HHS, state AGs), .
Most Recent Customer Advisory: The most recent customer advisory issued were an Class members instructed to file claims by Dec. 11, 2025, via online form or mail (Kroll Settlement Administration), Breach notifications (2020)Settlement claims process (up to $10 and100 per affected individual).
Most Recent Entry Point: The most recent entry point used by an initial access broker was an Phishing email (compromised shared inbox).
Most Significant Root Cause: The most significant root cause identified in post-incident analysis was Alleged failure to implement adequate data security measures, Weak password on shared email inboxLack of MFAExcessive data retention (6+ years)Inadequate HIPAA compliance (risk assessments).
Most Significant Corrective Action: The most significant corrective action taken based on post-incident analysis was Settlement agreement (no specific technical remediation details disclosed), Enhanced MFA and password policiesThird-party HIPAA security risk assessmentReduced email retention periodsMandatory security awareness trainingAudit mechanisms for weak passwords.
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