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Echo

Echo Vendor Cyber Rating & Cyber Score

echo-ms.com

Echo is a specialist water sector outsourced provider of customer service operations including customer contact handling, billing, meter reading, and debt collection. Echo is also the developer of the UK market leading water customer care and billing system, RapidXtra, and Aptumo, new global cloud-based water billing software solution native to Salesforce. Echo combines best practice technology and processes with highly skilled and knowledgeable people to provide utility companies end-to-end customer contact capabilities. For more information, visit www.echo-ms.com


Echo A.I CyberSecurity Scoring

Echo
Company Information
Website:https://www.echo-ms.com/
Employees number:282
Number of followers:5,305
NAICS:
Industry Type:Outsourcing/Offshoring
Homepage:echo-ms.com
Echo Risk Score (AI oriented)
Between 700 and 749
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EchoOutsourcing/Offshoring
Updated:
28/03/2026
707/1000
Moderate
Ba
AaaAaABaaBaBCaaCaC
Powered by our proprietary A.I cyber incident model
Insurance prefers TPRM score to calculate premium
Echo Global Score (TPRM)
xxxx
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EchoOutsourcing/Offshoring
•••
Score locked
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Findings

Echo
EchoModerate
Current Score
707Ba (MODERATE)
01000
1 incidents
-58 avg impact
Incident timeline with MITRE ATT&CK tactics, techniques, and mitigations.
JUNE 2026
709Before Incident
MAY 2026
708Before Incident
APRIL 2026
708Before Incident
MARCH 2026
706Before Incident
FEBRUARY 2026
706Before Incident
JANUARY 2026
705Before Incident
DECEMBER 2025
704Before Incident
NOVEMBER 2025
703Before Incident
OCTOBER 2025
702Before Incident
SEPTEMBER 2025
701Before Incident
AUGUST 2025
700Before Incident
JULY 2025
756Before Incident
Breach
25 Jul 2025Echo
Echo

Echo Data Breach - July 2025

698After Incident
CRITICAL-58
ECH1120911112625
Echo reported a data breach to the Vermont Attorney General, where unauthorized third parties potentially accessed and acquired sensitive personal identifiable information (PII) between July 25–28, 2025. The breach was detected on July 28, 2025, prompting an investigation. While the exact compromised data remains undisclosed as of November 24, 2025, Vermont’s guidelines define affected PII as potentially including names, Social Security numbers, driver’s license/ID numbers, financial account details, biometric/genetic data, and health records. Echo began notifying impacted individuals on November 21, 2025, offering credit monitoring services. The breach suggests exposure of highly sensitive customer data, though no confirmation of misuse (e.g., fraud, identity theft) has been reported. The incident highlights risks to financial, reputational, and privacy integrity, with potential long-term consequences for affected individuals.
INCIDENT DETAILS -
TYPE
Data Breach
IMPACT
NameSocial Security numberDriver’s license or other government-issued ID card numbers (e.g., individual taxpayer ID number, passport number, military ID card number)Financial account number or credit or debit card numberUnique biometric data (e.g., fingerprint, retina or iris image, or other unique biometric representation)Genetic informationHealth record or records of a wellness program or similar program of health promotion or disease prevention (e.g., healthcare professional’s medical diagnosis or treatment of the consumer, health insurance policy number)Systems Affected: Certain computer systems within its networkIdentity Theft Risk: Potential (due to exposed PII)Payment Information Risk: Potential (financial account numbers or credit/debit card numbers may have been exposed)
DATA BREACH
Personal Identifiable Information (PII)Potentially: Name, Social Security number, Driver’s license or government-issued ID numbers, Financial account numbers, Biometric data, Genetic information, Health recordsSensitivity Of Data: High (includes SSN, financial, biometric, and health data)Data Exfiltration: Potential (data may have been accessed and acquired by an unauthorized third party)

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