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Conduent Company CyberSecurity Posture

conduent.com

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. We leverage cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 55,000 associates, process expertise and advanced technologies, our solutions and services digitally transform our clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. We drive progress in every process for our client including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at www.conduent.com

Conduent A.I CyberSecurity Scoring

Conduent

Company Details

Linkedin ID:

conduent

Website:

https://www.conduent.com

Employees number:

36,834

Number of followers:

523,798

NAICS:

5415

Industry Type:

IT Services and IT Consulting

Homepage:

conduent.com

IP Addresses:

Company ID:

CON_3224842

Scan Status:

In-progress

Conduent Risk Score (AI oriented)

Between 0 and 549

Conduent IT Services and IT Consulting

Updated: 09/12/2025

Powered by our proprietary A.I cyber incident model
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Conduent Global Score (TPRM)

XXXX

Conduent IT Services and IT Consulting

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Instant access to detailed risk factors
Benchmark vs. industry & size peers

Vulnerabilities
Findings

Conduent Company CyberSecurity News & History

Past Incidents

Attack Types

Entity	Type	Severity	Impact	Seen	Incident Details
Conduent	Breach	100	5	6/2025	CON5792357110725
Rankiteo Explanation : Attack threatening the organization’s existence Description: Conduent, a New Jersey-based business process outsourcing firm, suffered the largest known health data breach of 2025, exposing sensitive healthcare records. The incident triggered multiple post-hack lawsuits and regulatory investigations, with severe reputational and financial repercussions. The breach compromised personal and medical data of countless individuals, leading to potential identity theft, fraud, and legal liabilities. The fallout includes operational disruptions, loss of client trust, and escalating compliance penalties. Given the scale of the breach—affecting healthcare data—it poses long-term risks to affected patients, including exposure of protected health information (PHI) and potential misuse by malicious actors. The company faces mounting legal costs, reputational damage, and possible contractual terminations from partners wary of further vulnerabilities. The breach underscores systemic failures in cybersecurity governance, amplifying scrutiny from regulators and stakeholders.
Conduent Business Services LLC	Breach	100	5	11/2025	CON0962609110725
Rankiteo Explanation : Attack threatening the organization’s existence Description: Conduent Business Services LLC faced a prolonged data breach exposing sensitive personal and health information of individuals, leading to multiple class-action lawsuits in New Jersey federal court. The breach allegedly stemmed from inadequate security measures, allowing unauthorized access to confidential data over an extended period. The compromised information likely included personally identifiable information (PII) and protected health information (PHI), heightening risks of identity theft, financial fraud, and reputational harm for affected individuals. The lawsuits accuse Conduent of negligence in safeguarding data, failing to detect or mitigate the breach promptly, and not providing timely notifications to victims. The incident underscores systemic vulnerabilities in the company’s cybersecurity framework, with potential long-term consequences for customer trust, regulatory compliance, and financial stability. The breach’s duration and the nature of the exposed data suggest a high-severity impact, particularly given the involvement of health records, which are highly regulated and sensitive.
Conduent Business Solutions	Breach	100	5	10/2024	CON3703037111425
Rankiteo Explanation : Attack threatening the organization's existence Description: Back-office services provider Conduent disclosed a cyberattack in January 2025 that exposed data of 10.5 million individuals, primarily from healthcare insurance clients like Blue Cross Blue Shield of Montana (462,000 members affected). The breach, active from October 21, 2024, to January 13, 2025, involved unauthorized access to a 'limited portion' of its IT environment, with attackers exfiltrating files tied to multiple clients. Financial fallout includes $50 million spent ($25M on incident response, $25M on breach notifications), alongside 12 class-action lawsuits, regulatory investigations (e.g., Montana), and warnings of potential litigation, reputational harm, and regulatory penalties. The company admitted the attack could adversely impact its financial condition, with ongoing risks from data theft, legal actions, and operational disruptions. No ransomware was confirmed, but the scale of exposed personal and health data suggests severe long-term consequences for affected individuals and partner organizations.
Conduent	Cyber Attack	25	1	1/2025	CON956091725
Rankiteo Explanation : Attack without any consequences Description: On February 19, 2025, Conduent disclosed a cyber incident that took place on January 13, 2025. The company promptly engaged Kroll, a leading cybersecurity firm, to conduct a forensic investigation into the potential data impacts of the breach. Preliminary findings confirmed that no client data was compromised during the attack, and there was no evidence of unauthorized access to sensitive information. Conduent successfully restored and secured all affected systems, with no further malicious activity detected post-incident. While the nature of the attack was not explicitly detailed, the lack of data exfiltration or operational disruption suggests the incident was contained before significant harm could occur. The company’s swift response and transparency in reporting the event helped mitigate reputational risks, though the incident itself highlights ongoing vulnerabilities in enterprise cybersecurity defenses. No ransom demands, system outages, or financial losses were reported, reinforcing the limited scope of the breach.
Conduent	Cyber Attack	85	4	6/2024	CON1965119090625
Rankiteo Explanation : Attack with significant impact with customers data leaks Description: Hackers targeted Georgia’s SNAP benefits call center, operated by Conduent, via a cyberattack on its interactive voice response (IVR) system using bots. The attack disrupted services, forcing system downtime over the weekend and again on Tuesday, while attempting to improperly access EBT account information (including benefit balances). Though unconfirmed, the breach aligns with broader international crime ring activities cloning POS terminals to steal hundreds of millions in taxpayer-funded SNAP benefits—with a 350% fraud surge in Q4 2024. Authorities urged cardholders to change PINs and lock accounts via Conduent’s ConnectEBT app, highlighting systemic vulnerabilities in third-party benefit distribution systems. The incident compounds ongoing EBT scams where funds vanish within minutes across multiple states, often through unauthorized retailers. Conduent acknowledged 'unusual call spikes' but avoided confirming a breach, citing generic fraud prevention measures like 'intelligent voice detection.'
Conduent	Cyber Attack	100	5	10/2024	CON2192421111425
Rankiteo Explanation : Attack threatening the organization’s existence Description: Conduent, a leading U.S. government contractor managing critical public services (e.g., Medicaid, child support, food assistance, and toll systems), suffered a cyberattack lasting nearly three months (October 2024–January 2025). Hackers, later identified as the SafePay ransomware group, exfiltrated 8.5 terabytes of data, compromising personal information of over 10 million individuals across multiple states, including Social Security numbers, medical records, and health insurance details. The breach disrupted operations, causing system outages in states like Wisconsin, where beneficiaries couldn’t process payments for welfare programs. While Conduent claims no evidence of data misuse or dark web publication yet, the scale of the theft—affecting 400,000+ in Texas alone—poses long-term risks of identity theft, fraud, and exploitation of public benefit systems. The company restored operations after containing the breach but faces scrutiny over its cybersecurity preparedness, given its role in handling $85 billion in annual disbursements and supporting 100 million residents through government programs.
Conduent Business Solutions	Cyber Attack	100	5	6/2017	CON4502645110525
Rankiteo Explanation : Attack threatening the organization’s existence Description: Conduent, a publicly traded company spun off from Xerox in 2017, suffered a cyberattack in October 2024 that compromised personal and health data of 10.5 million individuals, including names, Social Security numbers, medical records, and health insurance details. The breach, attributed to the SafePay ransomware gang, involved 8.5 TB of stolen data, with the group threatening to leak it. Affected entities include major insurers (Blue Cross Blue Shield of Montana, Texas, Humana, Premera) and state agencies (Wisconsin DCF, Oklahoma DHS—though the latter denied impact). Conduent delayed disclosure for nearly 10 months, sparking nine federal class-action lawsuits alleging negligence in data security. The incident disrupted services, triggered regulatory probes (e.g., Montana’s investigation into delayed notifications), and forced Conduent to offer credit monitoring to victims. The breach ranks among the largest health data breaches of 2025, with potential systemic risks to insurers and government services.
Conduent Incorporated	Ransomware	100	5	5/2025	CON2293322103125
Rankiteo Explanation : Attack threatening the organization's existence Description: The Conduent data breach, attributed to the SafePay ransomware group, compromised the sensitive personal and financial data of over 10.5 million individuals across multiple U.S. states. The incident exposed vulnerabilities in Conduent’s cybersecurity framework, leading to severe reputational damage, investor distrust, and a 36% stock decline over the past year. The breach’s financial and operational fallout includes potential legal penalties from regulatory bodies (e.g., FTC), class-action lawsuits from affected individuals, and long-term erosion of client confidence. The exposed data—likely including identities and financial records—heightens risks of identity theft, fraud, and financial exploitation. Market volatility, evidenced by a daily stock drop of 0.216%, reflects immediate financial repercussions, while upcoming earnings reports (November 7, 2025) may further clarify the breach’s economic toll. The incident underscores systemic failures in data protection, demanding urgent reforms to mitigate future threats and restore stakeholder trust.
Conduent	Ransomware	100	4	06/2020	CON2405322
Rankiteo Explanation : Attack with significant impact with customers data leaks Description: The operations of Conduent in Europe were disrupted by a ransomware attack and data related to customer audits was breached in the incident. The data stolen in the attack was apparently posted by the Maze ransomware group on its Dark web page.

Conduent

Breach

Severity: 100

Impact: 5

Seen: 6/2025

Blog:

CON5792357110725

Rankiteo Explanation

Attack threatening the organization’s existence

Description: Conduent, a New Jersey-based business process outsourcing firm, suffered the largest known health data breach of 2025, exposing sensitive healthcare records. The incident triggered multiple post-hack lawsuits and regulatory investigations, with severe reputational and financial repercussions. The breach compromised personal and medical data of countless individuals, leading to potential identity theft, fraud, and legal liabilities. The fallout includes operational disruptions, loss of client trust, and escalating compliance penalties. Given the scale of the breach—affecting healthcare data—it poses long-term risks to affected patients, including exposure of protected health information (PHI) and potential misuse by malicious actors. The company faces mounting legal costs, reputational damage, and possible contractual terminations from partners wary of further vulnerabilities. The breach underscores systemic failures in cybersecurity governance, amplifying scrutiny from regulators and stakeholders.

Conduent Business Services LLC

Breach

Severity: 100

Impact: 5

Seen: 11/2025

Blog:

CON0962609110725

Rankiteo Explanation

Attack threatening the organization’s existence

Description: Conduent Business Services LLC faced a **prolonged data breach** exposing **sensitive personal and health information** of individuals, leading to multiple **class-action lawsuits** in New Jersey federal court. The breach allegedly stemmed from **inadequate security measures**, allowing unauthorized access to confidential data over an extended period. The compromised information likely included **personally identifiable information (PII) and protected health information (PHI)**, heightening risks of identity theft, financial fraud, and reputational harm for affected individuals. The lawsuits accuse Conduent of **negligence in safeguarding data**, failing to detect or mitigate the breach promptly, and not providing timely notifications to victims. The incident underscores systemic vulnerabilities in the company’s cybersecurity framework, with potential long-term consequences for **customer trust, regulatory compliance, and financial stability**. The breach’s duration and the nature of the exposed data suggest a **high-severity impact**, particularly given the involvement of health records, which are highly regulated and sensitive.

Conduent Business Solutions

Breach

Severity: 100

Impact: 5

Seen: 10/2024

Blog:

CON3703037111425

Rankiteo Explanation

Attack threatening the organization's existence

Description: Back-office services provider **Conduent** disclosed a cyberattack in January 2025 that exposed data of **10.5 million individuals**, primarily from healthcare insurance clients like **Blue Cross Blue Shield of Montana (462,000 members affected)**. The breach, active from **October 21, 2024, to January 13, 2025**, involved unauthorized access to a 'limited portion' of its IT environment, with attackers exfiltrating files tied to multiple clients. Financial fallout includes **$50 million spent** ($25M on incident response, $25M on breach notifications), alongside **12 class-action lawsuits**, regulatory investigations (e.g., Montana), and warnings of potential **litigation, reputational harm, and regulatory penalties**. The company admitted the attack could adversely impact its financial condition, with ongoing risks from **data theft, legal actions, and operational disruptions**. No ransomware was confirmed, but the scale of exposed **personal and health data** suggests severe long-term consequences for affected individuals and partner organizations.

Conduent

Cyber Attack

Severity: 25

Impact: 1

Seen: 1/2025

Blog:

CON956091725

Rankiteo Explanation

Attack without any consequences

Description: On February 19, 2025, Conduent disclosed a cyber incident that took place on January 13, 2025. The company promptly engaged Kroll, a leading cybersecurity firm, to conduct a forensic investigation into the potential data impacts of the breach. Preliminary findings confirmed that **no client data was compromised** during the attack, and there was no evidence of unauthorized access to sensitive information. Conduent successfully restored and secured all affected systems, with no further malicious activity detected post-incident. While the nature of the attack was not explicitly detailed, the lack of data exfiltration or operational disruption suggests the incident was contained before significant harm could occur. The company’s swift response and transparency in reporting the event helped mitigate reputational risks, though the incident itself highlights ongoing vulnerabilities in enterprise cybersecurity defenses. No ransom demands, system outages, or financial losses were reported, reinforcing the limited scope of the breach.

Conduent

Cyber Attack

Severity: 85

Impact: 4

Seen: 6/2024

Blog:

CON1965119090625

Rankiteo Explanation

Attack with significant impact with customers data leaks

Description: Hackers targeted Georgia’s SNAP benefits call center, operated by **Conduent**, via a cyberattack on its **interactive voice response (IVR) system** using bots. The attack disrupted services, forcing system downtime over the weekend and again on Tuesday, while attempting to improperly access **EBT account information** (including benefit balances). Though unconfirmed, the breach aligns with broader **international crime ring activities** cloning POS terminals to steal **hundreds of millions in taxpayer-funded SNAP benefits**—with a **350% fraud surge in Q4 2024**. Authorities urged cardholders to change PINs and lock accounts via Conduent’s **ConnectEBT app**, highlighting systemic vulnerabilities in third-party benefit distribution systems. The incident compounds ongoing **EBT scams** where funds vanish within minutes across multiple states, often through unauthorized retailers. Conduent acknowledged 'unusual call spikes' but avoided confirming a breach, citing generic fraud prevention measures like 'intelligent voice detection.'

Conduent

Cyber Attack

Severity: 100

Impact: 5

Seen: 10/2024

Blog:

CON2192421111425

Rankiteo Explanation

Attack threatening the organization’s existence

Description: Conduent, a leading U.S. government contractor managing critical public services (e.g., Medicaid, child support, food assistance, and toll systems), suffered a **cyberattack** lasting nearly **three months** (October 2024–January 2025). Hackers, later identified as the **SafePay ransomware group**, exfiltrated **8.5 terabytes of data**, compromising **personal information of over 10 million individuals** across multiple states, including **Social Security numbers, medical records, and health insurance details**. The breach disrupted operations, causing **system outages** in states like Wisconsin, where beneficiaries couldn’t process payments for welfare programs. While Conduent claims no evidence of data misuse or dark web publication yet, the scale of the theft—affecting **400,000+ in Texas alone**—poses long-term risks of **identity theft, fraud, and exploitation of public benefit systems**. The company restored operations after containing the breach but faces scrutiny over its cybersecurity preparedness, given its role in handling **$85 billion in annual disbursements** and supporting **100 million residents** through government programs.

Conduent Business Solutions

Cyber Attack

Severity: 100

Impact: 5

Seen: 6/2017

Blog:

CON4502645110525

Rankiteo Explanation

Attack threatening the organization’s existence

Description: Conduent, a publicly traded company spun off from Xerox in 2017, suffered a **cyberattack in October 2024** that compromised **personal and health data of 10.5 million individuals**, including names, Social Security numbers, medical records, and health insurance details. The breach, attributed to the **SafePay ransomware gang**, involved **8.5 TB of stolen data**, with the group threatening to leak it. Affected entities include major insurers (**Blue Cross Blue Shield of Montana, Texas, Humana, Premera**) and state agencies (**Wisconsin DCF, Oklahoma DHS—though the latter denied impact**). Conduent delayed disclosure for **nearly 10 months**, sparking **nine federal class-action lawsuits** alleging negligence in data security. The incident disrupted services, triggered regulatory probes (e.g., **Montana’s investigation into delayed notifications**), and forced Conduent to offer **credit monitoring to victims**. The breach ranks among the **largest health data breaches of 2025**, with potential systemic risks to insurers and government services.

Conduent Incorporated

Ransomware

Severity: 100

Impact: 5

Seen: 5/2025

Blog:

CON2293322103125

Rankiteo Explanation

Attack threatening the organization's existence

Description: The Conduent data breach, attributed to the **SafePay ransomware group**, compromised the sensitive personal and financial data of **over 10.5 million individuals** across multiple U.S. states. The incident exposed vulnerabilities in Conduent’s cybersecurity framework, leading to severe reputational damage, investor distrust, and a **36% stock decline** over the past year. The breach’s financial and operational fallout includes potential **legal penalties from regulatory bodies (e.g., FTC)**, class-action lawsuits from affected individuals, and long-term erosion of client confidence. The exposed data—likely including identities and financial records—heightens risks of **identity theft, fraud, and financial exploitation**. Market volatility, evidenced by a **daily stock drop of 0.216%**, reflects immediate financial repercussions, while upcoming earnings reports (November 7, 2025) may further clarify the breach’s economic toll. The incident underscores systemic failures in data protection, demanding urgent reforms to mitigate future threats and restore stakeholder trust.

Conduent

Ransomware

Severity: 100

Impact: 4

Seen: 06/2020

Blog:

CON2405322

Rankiteo Explanation

Attack with significant impact with customers data leaks

Description: The operations of Conduent in Europe were disrupted by a ransomware attack and data related to customer audits was breached in the incident. The data stolen in the attack was apparently posted by the Maze ransomware group on its Dark web page.

Conduent Company Scoring based on AI Models

Cyber Incidents Likelihood 3 - 6 - 9 months

🔒

Incident Predictions locked

Access Monitoring Plan

A.I Risk Score Likelihood 3 - 6 - 9 months

🔒

A.I. Risk Score Predictions locked

Access Monitoring Plan

Underwriter Stats for Conduent

Incidents vs IT Services and IT Consulting Industry Average (This Year)

Conduent has 614.29% more incidents than the average of same-industry companies with at least one recorded incident.

Incidents vs All-Companies Average (This Year)

Conduent has 515.38% more incidents than the average of all companies with at least one recorded incident.

Incident Types Conduent vs IT Services and IT Consulting Industry Avg (This Year)

Conduent reported 4 incidents this year: 1 cyber attacks, 1 ransomware, 0 vulnerabilities, 2 data breaches, compared to industry peers with at least 1 incident.

Incident History — Conduent (X = Date, Y = Severity)

Conduent cyber incidents detection timeline including parent company and subsidiaries

Conduent Company Subsidiaries

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November 10, 2025 04:07 PM

Conduent warns of further financial fallout from cyberattack

The company has incurred millions in expenses related to data breach notifications stemming from an attack earlier this year.

Read Article →

Frequently Asked Questions

Explore insights on cybersecurity incidents, risk posture, and Rankiteo's assessments.

Conduent CyberSecurity History Information

Official Website of Conduent

The official website of Conduent is https://www.conduent.com.

Conduent’s AI-Generated Cybersecurity Score

According to Rankiteo, Conduent’s AI-generated cybersecurity score is 170, reflecting their Critical security posture.

How many security badges does Conduent’ have ?

According to Rankiteo, Conduent currently holds 0 security badges, indicating that no recognized compliance certifications are currently verified for the organization.

Does Conduent have SOC 2 Type 1 certification ?

According to Rankiteo, Conduent is not certified under SOC 2 Type 1.

Does Conduent have SOC 2 Type 2 certification ?

According to Rankiteo, Conduent does not hold a SOC 2 Type 2 certification.

Does Conduent comply with GDPR ?

According to Rankiteo, Conduent is not listed as GDPR compliant.

Does Conduent have PCI DSS certification ?

According to Rankiteo, Conduent does not currently maintain PCI DSS compliance.

Does Conduent comply with HIPAA ?

According to Rankiteo, Conduent is not compliant with HIPAA regulations.

Does Conduent have ISO 27001 certification ?

According to Rankiteo,Conduent is not certified under ISO 27001, indicating the absence of a formally recognized information security management framework.

Industry Classification of Conduent

Conduent operates primarily in the IT Services and IT Consulting industry.

Number of Employees at Conduent

Conduent employs approximately 36,834 people worldwide.

Subsidiaries Owned by Conduent

Conduent presently has no subsidiaries across any sectors.

Conduent’s LinkedIn Followers

Conduent’s official LinkedIn profile has approximately 523,798 followers.

NAICS Classification of Conduent

Conduent is classified under the NAICS code 5415, which corresponds to Computer Systems Design and Related Services.

Conduent’s Presence on Crunchbase

Yes, Conduent has an official profile on Crunchbase, which can be accessed here: https://www.crunchbase.com/organization/stratacare.

Conduent’s Presence on LinkedIn

Yes, Conduent maintains an official LinkedIn profile, which is actively utilized for branding and talent engagement, which can be accessed here: https://www.linkedin.com/company/conduent.

Cybersecurity Incidents Involving Conduent

As of December 10, 2025, Rankiteo reports that Conduent has experienced 9 cybersecurity incidents.

Number of Peer and Competitor Companies

Conduent has an estimated 37,374 peer or competitor companies worldwide.

What types of cybersecurity incidents have occurred at Conduent ?

Incident Types: The types of cybersecurity incidents that have occurred include Ransomware, Cyber Attack and Breach.

What was the total financial impact of these incidents on Conduent ?

Total Financial Loss: The total financial loss from these incidents is estimated to be $350 million.

How does Conduent detect and respond to cybersecurity incidents ?

Detection and Response: The company detects and responds to cybersecurity incidents through an incident response plan activated with yes (conduent blocked suspicious activity at georgia’s request), and law enforcement notified with usda office of inspector general, law enforcement notified with u.s. secret service (linked to broader fraud investigations), and containment measures with blocked suspicious inbound calls, containment measures with shut down call center temporarily, and remediation measures with enhanced bot detection in ivr system (pre-existing 'intelligent voice systems'), remediation measures with advisory for pin changes and card locking, and recovery measures with call center restoration (ongoing as of report), recovery measures with monitoring via connectebt app, and communication strategy with public advisory via georgia dhs, communication strategy with media statements to atlanta news first, communication strategy with direct notifications to cardholders (implied), and enhanced monitoring with ongoing monitoring of ivr system for suspicious activity, and and third party assistance with kroll (investigation), and remediation measures with systems restored and secured, and incident response plan activated with yes (as of 2025-01-13), and law enforcement notified with yes, and containment measures with secured affected systems (per premera's statement), containment measures with dark web monitoring for exfiltrated data, and remediation measures with credit monitoring/identity protection for premera members (2 years), remediation measures with direct notifications to affected individuals, and communication strategy with breach notice on conduent's website, communication strategy with sec filing (april 2025), communication strategy with state regulator notifications (delayed), and law enforcement notified with likely (given nation-state involvement in f5 breach), and incident response plan activated with yes (uk dft + ncsc probe), incident response plan activated with yes (conduent), incident response plan activated with yes (hyundai), incident response plan activated with yes (microsoft patch tuesday), and third party assistance with genians (cybersecurity firm, attributed attack), and and containment measures with attackers ejected (jan 13, 2025), containment measures with attackers ejected (mar 2, 2025), and remediation measures with investigation ongoing, remediation measures with breach notifications + legal/regulatory responses, remediation measures with data breach notices, remediation measures with security patches deployed, and and communication strategy with public probe announcement (the guardian), communication strategy with genians public report, communication strategy with regulatory filings + breach notifications, communication strategy with breach disclosure, communication strategy with patch tuesday bulletin, communication strategy with owasp announcement, and and and and and incident response plan activated with yes (secured networks, restored systems, notified law enforcement), and third party assistance with yes (cybersecurity experts, forensics team for data analysis), and law enforcement notified with yes, and containment measures with network isolation, containment measures with system restoration, and remediation measures with detailed analysis of exfiltrated files, remediation measures with identification of exposed personal information, and recovery measures with operational restoration, recovery measures with dedicated call center for affected individuals, and communication strategy with sec filing (form 8-k), communication strategy with notification letters to affected individuals, communication strategy with public statements..

Incident Details

Can you provide details on each incident ?

Incident : Data Breach, Ransomware

Exposure

Impact

Title: Conduent Ransomware Attack

Description: The operations of Conduent in Europe were disrupted by a ransomware attack and data related to customer audits was breached in the incident.

Type: Data Breach, Ransomware

Attack Vector: Ransomware

Threat Actor: Maze ransomware group

Motivation: Financial gain

Incident : Cyberattack

Exposure

Impact

Title: Cyberattack on Georgia’s SNAP Benefits Call Center Operated by Conduent

Description: Hackers targeted Georgia’s privately contracted SNAP benefits call center in a cyberattack, using bots to attack Conduent’s interactive voice response (IVR) system. The attack disrupted services and attempted to improperly access EBT account information. The incident is part of a broader trend of EBT/SNAP fraud linked to international crime rings, with $350 million stolen in taxpayer dollars last year alone. The call center was temporarily shut down, and officials advised cardholders to change their PINs and lock their cards via the ConnectEBT app.

Date Detected: 2025-XX-XX (exact date not specified; attack occurred on a Monday earlier in the week of reporting)

Date Publicly Disclosed: 2025-XX-XX (reported by Atlanta News First; exact date not specified)

Type: Cyberattack

Attack Vector: Bot AttackIVR System ExploitationCredential Stuffing (implied by PIN change advisory)Point-of-Sale (POS) Terminal Cloning (linked broader fraud)

Vulnerability Exploited: Weaknesses in IVR System AuthenticationLack of Multi-Factor Authentication (MFA) for Call-In AccessInsufficient Bot Detection/Prevention

Threat Actor: Unidentified HackersInternational Crime Rings (linked by USDA/Secret Service)

Motivation: Financial GainFraudulent TransactionsTheft of Taxpayer Funds

Incident : Cyber Attack

Exposure

Impact

Title: Conduent Cyber Incident - January 2025

Description: On February 19, 2025, Conduent reported a cyber incident that occurred on January 13, 2025. The company has engaged Kroll to investigate potential data impacts, but initial analysis indicates that client data has not been affected. All systems have been restored and secured, with no further malicious activity detected since the incident.

Date Detected: 2025-01-13

Date Publicly Disclosed: 2025-02-19

Type: Cyber Attack

Incident : Data Breach

Exposure

Impact

Title: Conduent Data Breach

Description: The Conduent data breach affected over 10.5 million individuals across multiple U.S. states, attributed to the SafePay ransomware group. The breach exposed sensitive personal and financial data, raising concerns about identity theft, financial fraud, and the company's data protection strategies. The incident has also led to a significant decline in Conduent's stock performance and potential legal and regulatory scrutiny.

Type: Data Breach

Threat Actor: SafePay Ransomware Group

Motivation: Financial GainData Theft

Incident : Data Breach

Exposure

Impact

Title: Conduent Data Breach (October 2024)

Description: Publicly traded Conduent, a business services provider spun off from Xerox in 2017, experienced a data breach in October 2024 that compromised personal and health information of over 10.5 million individuals. The breach, attributed to the SafePay ransomware gang, led to multiple class-action lawsuits, regulatory investigations, and notifications to affected entities, including insurers (e.g., Blue Cross Blue Shield, Humana, Premera) and state agencies (e.g., Wisconsin DCF). The incident involved unauthorized access between October 21, 2024, and January 13, 2025, with 8.5 TB of data allegedly exfiltrated. Conduent reported the breach to regulators in April 2025, facing criticism for delayed disclosure.

Date Detected: 2024-10-21

Date Publicly Disclosed: 2025-04

Type: Data Breach

Attack Vector: Network IntrusionExploitation of Vulnerabilities (unspecified)

Threat Actor: SafePay Ransomware Gang

Motivation: Financial GainData Theft/Extortion

Incident : Data Breach

Exposure

Impact

Title: Conduent Monthslong Data Breach and Class Action Lawsuits

Description: Conduent Business Services LLC has been hit with a barrage of class action lawsuits in New Jersey federal court alleging it failed to adequately protect sensitive personal and health information of individuals during a monthslong data breach.

Type: Data Breach

Incident : Cybercrime

Exposure

Impact

Title: Conduent Health Data Breach and F5 Nation-State Hack

Description: The incident involves two major cybersecurity events: (1) The largest known health data breach of 2025 affecting Conduent, a New Jersey-based business process outsourcing firm, leading to lawsuits and investigations. (2) A suspected nation-state hack of cybersecurity vendor F5, involving the theft of source code, with federal response complicated by the U.S. government shutdown. Additionally, there is a noted rise in targeting of Western critical infrastructure by nation-state attackers and hacktivist groups.

Type: Cybercrime

Threat Actor: Nation-state attackers (suspected in F5 breach)Hacktivist groups (targeting critical infrastructure)

Motivation: Espionage (F5 source code theft)Financial gain (Conduent breach)Activism (hacktivist attacks on critical infrastructure)

Incident : Supply Chain Risk / Remote Access Vulnerability

Exposure

Impact

Title: ['UK Probes Whether Chinese-Made Electric Buses Can Be Remotely Disabled', 'North Korean Hackers Remotely Wipe Android Devices in South Korea', 'Conduent Updates Cost of January 2025 Cyberattack to $50 Million', 'Hyundai Discloses Data Breach Affecting 2.7 Million Individuals', 'Microsoft November Patch Tuesday Addresses 63 Vulnerabilities, Including Zero-Day', 'OWASP Updates Top 10 Web Application Vulnerabilities with Two New Categories']

Description: ['The British government is investigating whether over 2,500 Chinese-manufactured Yutong electric buses in the UK could be remotely disabled via telematics and battery management systems. Norway and Denmark previously discovered similar vulnerabilities, prompting the UK probe. Yutong claims compliance with international cybersecurity standards.', "North Korean APT group Konni (APT37) abused Google's Find Hub feature to remotely wipe Android devices in South Korea. The campaign involved spear-phishing via KakaoTalk, malware propagation (AutoIt scripts, LilithRAT, RemcosRAT), and two waves of attacks in September 2024. Victims included a counselor for North Korean defectors, with data erased and notifications delayed.", 'Conduent Business Solutions disclosed additional $25M in breach notification expenses (totaling $50M) for a January 2025 hack affecting 10.5 million individuals, including healthcare clients like Blue Cross Blue Shield of Montana (462,000 members). Attackers had access from October 21, 2024, to January 13, 2025, exfiltrating files. The company faces lawsuits and regulatory investigations.', 'Hyundai AutoEver America detected unauthorized access between February 22 and March 2, 2025, potentially exposing PII (names, SSNs, driver’s license numbers) of 2.7 million individuals. No ransomware group claimed responsibility, and exfiltration remains unconfirmed.', 'Microsoft’s November 2025 Patch Tuesday fixed 63 vulnerabilities, including a zero-day (CVE-2025-62215, Windows Kernel privilege escalation) and five Critical flaws (e.g., CVE-2025-62199 in Office enabling RCE). Most patches addressed elevation-of-privilege issues in components like Smart Card and Kerberos.', "OWASP added 'Software Supply Chain Failures' and 'Continuous Vulnerability Disclosure Failures' to its Top 10 web app vulnerabilities. The update emphasizes root causes over symptoms, reflecting modern software development risks like dependency management gaps and inconsistent disclosure processes."]

Date Detected: 2024-07-01 (spear-phishing campaign start)2025-01-132025-03-012025-11-01 (Patch Tuesday)

Date Publicly Disclosed: 2024-09-05 (first wipe incident)2025-10-01 (regulatory filing)2025-11-01 (breach notice)2025-11-01 (Patch Tuesday release)2025-11-01 (OWASP update announcement)

Date Resolved: [None, None, None, '2025-03-02 (attackers ejected)', None, None]

Type: Supply Chain Risk / Remote Access Vulnerability

Attack Vector: Telematics/Battery Management System ExploitationSocial Engineering (KakaoTalk spear-phishing) + Google Find Hub AbuseNetwork Intrusion (initial vector unspecified)Network Intrusion (initial vector unspecified)N/A (Vulnerability patches)N/A (Framework update)

Vulnerability Exploited: Remote-access features in Yutong buses (SIM-enabled systems)Google Find Hub (legitimate feature abused for remote wipe)

Threat Actor: Konni (APT37, TA406, Thallium) under Kimsuky umbrella

Motivation: Potential state-sponsored sabotage (unconfirmed)Espionage (targeting defectors and South Korean entities)Financial gain (data theft) / UnknownUnknown (potentially data theft)N/AN/A

Incident : Data Breach

Exposure

Impact

Title: Conduent Data Breach (2024-2025)

Description: Hackers infiltrated Conduent's systems for nearly three months (October 21, 2024 – January 2025), exposing personal information linked to over 10 million people across U.S. state-level programs such as Medicaid, child support, food assistance, and toll systems. The SafePay ransomware group claimed responsibility, alleging the theft of 8.5 terabytes of data, including Social Security numbers, medical records, and health insurance details. Conduent confirmed the exfiltration but stated no evidence of data being published online or misused. The breach caused operational disruptions, including downtime for critical public services in multiple states.

Date Detected: January 2025

Date Publicly Disclosed: April 2025 (via SEC Form 8-K filing)

Type: Data Breach

Attack Vector: Third-party compromise (initial access)

Threat Actor: SafePay ransomware group

Motivation: Financial GainData Theft

What are the most common types of attacks the company has faced ?

Common Attack Types: The most common types of attacks the company has faced is Cyber Attack.

How does the company identify the attack vectors used in incidents ?

Identification of Attack Vectors: The company identifies the attack vectors used in incidents through IVR System ExploitationBot-Based Call Flooding, KakaoTalk spear-phishing and Third-party compromise.

Impact of the Incidents

What was the impact of each incident ?

Incident : Data Breach, Ransomware CON2405322

Data Compromised: Customer audit data

Operational Impact: Disruption of operations

Incident : Cyberattack CON1965119090625

Financial Loss: $350 million (nationwide EBT fraud in 2024; specific loss from this incident unclear)

Systems Affected: Conduent’s IVR SystemConnectEBT App (indirectly, via advisory)EBT Card Transactions

Downtime: ['Call center down over the weekend (2+ days)', 'Additional outage on Tuesday morning']

Operational Impact: Disruption of SNAP benefits access for Georgia residentsIncreased customer support burdenManual PIN reset/locking required for cardholders

Customer Complaints: ['Dozens of reports from Georgia and other states about stolen benefits']

Brand Reputation Impact: Negative publicity for Conduent and Georgia DHSErosion of trust in EBT system security

Identity Theft Risk: ['Low (primary risk is financial theft, not identity theft)']

Payment Information Risk: ['High (EBT account balances and PINs targeted)']

Incident : Cyber Attack CON956091725

Data Compromised: None (initial analysis indicates client data was not affected)

Incident : Data Breach CON2293322103125

Data Compromised: Personal details, Financial details

Brand Reputation Impact: Significant reputational damage, reflected in stock decline and investor caution

Legal Liabilities: Potential investigations by FTC and state authorities; possible legal actions from affected individuals

Identity Theft Risk: High (due to exposure of personal and financial data)

Payment Information Risk: High

Incident : Data Breach CON4502645110525

Data Compromised: Names, Social security numbers, Medical information, Health insurance information

Systems Affected: Conduent's Network (limited portion)Third-Party Vendor Systems (e.g., administrative services for Premera)

Downtime: {'start': '2024-10-21', 'end': '2025-01-13', 'description': 'Operational disruption reported on 2025-01-13; duration of unauthorized access unknown.'}

Operational Impact: Disruption of services for state agencies (e.g., Oklahoma DHS)Administrative support outages for insurers

Customer Complaints: ['Multiple class-action lawsuits filed (9+ as of 2025-10-27)', 'Investigations by law firms and state regulators (e.g., Montana)']

Brand Reputation Impact: Negative publicity due to delayed disclosure (10 months)Loss of trust from clients and affected individuals

Legal Liabilities: Proposed federal class-action lawsuits (negligence claims)Potential regulatory fines (HIPAA violations under investigation)

Identity Theft Risk: ['High (SSNs and medical data exposed)', 'Complimentary credit monitoring offered to affected Premera members']

Incident : Data Breach CON0962609110725

Data Compromised: Sensitive personal information, Health information

Customer Complaints: Multiple (Class Action Lawsuits Filed)

Brand Reputation Impact: Negative (Litigation and Public Scrutiny)

Legal Liabilities: Class Action Lawsuits in New Jersey Federal Court

Identity Theft Risk: High (Sensitive Personal Information Exposed)

Incident : Cybercrime CON5792357110725

Data Compromised: Health data (conduent breach), Source code (f5 breach)

Operational Impact: Federal response delayed due to U.S. government shutdown (F5 breach)

Brand Reputation Impact: Significant (Conduent facing lawsuits and investigations)

Legal Liabilities: Lawsuits filed against Conduent

Incident : Supply Chain Risk / Remote Access Vulnerability CON3703037111425

Financial Loss: $50 million (incident response + notifications)

Data Compromised: Personal data (remote wipe) + kakaotalk account hijacking, Files associated with healthcare clients (10.5m individuals), Pii (names, ssns, driver’s license numbers) of 2.7m individuals

Systems Affected: 2,500+ Yutong electric buses (UK)Android devices (South Korea, including smartphones/tablets)Conduent IT environment (limited portion)Hyundai AutoEver America systemsWindows, Office, Azure, Visual Studio, etc.

Downtime: [None, None, 'Oct 21, 2024 – Jan 13, 2025 (access period)', 'Feb 22 – Mar 2, 2025 (access period)', None, None]

Operational Impact: Potential remote disablement of busesDisrupted communications (KakaoTalk) + data lossOperational disruption (Jan 13, 2025)

Conversion Rate Impact: [None, None, None, None, None, None]

Revenue Loss: [None, None, 'Potential (litigation, reputational harm)', None, None, None]

Customer Complaints: [None, None, 'Class action lawsuits (12+ proposed)', None, None, None]

Brand Reputation Impact: Potential distrust in Chinese-manufactured vehiclesErosion of trust in Google/KakaoTalk securityReputational harm (healthcare sector)Reputational risk (automotive sector)

Legal Liabilities: Regulatory investigations (e.g., Montana) + lawsuits

Identity Theft Risk: [None, None, 'High (10.5M individuals)', 'High (2.7M individuals)', None, None]

Payment Information Risk: [None, None, None, None, None, None]

Incident : Data Breach CON2192421111425

Data Compromised: Social security numbers, Medical records, Health insurance details, Personal information linked to state programs (medicaid, child support, food assistance, toll systems)

Systems Affected: Payment processing systemsCustomer service interactionsState government program databases

Downtime: Several days (disrupted services in multiple states, e.g., Wisconsin child support/welfare payments)

Operational Impact: Critical public service disruptions (e.g., inability to process payments for child support, welfare programs)

Customer Complaints: Expected (dedicated call center established for inquiries)

Brand Reputation Impact: High (handling sensitive government data for 100 million residents)

Legal Liabilities: Potential (notifications sent to affected individuals; SEC filing made)

Identity Theft Risk: High (SSNs and medical records exposed)

Payment Information Risk: Moderate (financial data linked to state disbursement programs)

What is the average financial loss per incident ?

Average Financial Loss: The average financial loss per incident is $38.89 million.

What types of data are most commonly compromised in incidents ?

Commonly Compromised Data Types: The types of data most commonly compromised in incidents are Customer audit data, Personal Information, Financial Information, , Pii (Personally Identifiable Information), Phi (Protected Health Information), , Personal Information, Health Information, , Health Data (Conduent), Source Code (F5), , Personal Data (Remote Wipe) + Account Credentials, Client Files (Healthcare Data), Pii (Names, Ssns, Driver’S License Numbers), , Personally Identifiable Information (Pii), Protected Health Information (Phi), Financial Data and .

Which entities were affected by each incident ?

Entity Type: Corporation

Customers Affected: None (initial analysis indicates no client data impact)

Incident : Data Breach CON2293322103125

Entity Name: Conduent Incorporated

Entity Type: Public Company

Industry: Information Technology Services

Location: United States (multiple states)

Customers Affected: 10.5 million individuals

Incident : Data Breach CON4502645110525

Entity Name: Conduent Business Solutions

Entity Type: Publicly Traded Company

Industry: Business Process Outsourcing, Healthcare Administration, Government Services

Location: New Jersey, USA

Size: $3.4B revenue (2024), operates in 22 countries

Customers Affected: 10.52 million individuals

Incident : Data Breach CON4502645110525

Entity Name: Blue Cross Blue Shield of Montana

Incident : Data Breach CON0962609110725

Entity Name: Conduent Business Services LLC

Entity Type: Corporation

Industry: Business Process Services, Healthcare Services

Location: United States (New Jersey Federal Court Jurisdiction)

Incident : Cybercrime CON5792357110725

Entity Name: Conduent

Entity Type: Business Process Outsourcing (BPO) Firm

Industry: Healthcare / Outsourcing

Location: New Jersey, USA

Incident : Cybercrime CON5792357110725

Entity Name: F5

Entity Type: Cybersecurity Vendor

Industry: Technology / Security

Location: USA

Incident : Cybercrime CON5792357110725

Entity Name: U.S. Federal Government

Entity Type: Government

Industry: Public Sector

Location: USA

Incident : Cybercrime CON5792357110725

Entity Name: Western Critical Infrastructure Sectors

Entity Type: Critical Infrastructure

Industry: Multiple (e.g., Energy, Healthcare, Transportation)

Location: Western countries

Incident : Supply Chain Risk / Remote Access Vulnerability CON3703037111425

Entity Name: UK Department for Transport / National Cyber Security Centre

Entity Type: Government

Industry: Transportation

Location: United Kingdom

Incident : Supply Chain Risk / Remote Access Vulnerability CON3703037111425

Entity Name: Yutong (bus manufacturer)

Entity Type: Private Company

Industry: Automotive

Location: China

Customers Affected: 2,500+ buses in UK

Incident : Supply Chain Risk / Remote Access Vulnerability CON3703037111425

Entity Name: South Korean Android Users (including counselors for North Korean defectors)

Entity Type: Individuals/NGOs

Industry: Various

Location: South Korea

Entity Name: Wisconsin State Government

Entity Type: State Agency

Industry: Public Health & Welfare

Location: Wisconsin, USA

Response to the Incidents

What measures were taken in response to each incident ?

Incident : Cyberattack CON1965119090625

Incident Response Plan Activated: Yes (Conduent blocked suspicious activity at Georgia’s request)

Law Enforcement Notified: USDA Office of Inspector General, U.S. Secret Service (linked to broader fraud investigations),

Containment Measures: Blocked suspicious inbound callsShut down call center temporarily

Remediation Measures: Enhanced bot detection in IVR system (pre-existing 'intelligent voice systems')Advisory for PIN changes and card locking

Recovery Measures: Call center restoration (ongoing as of report)Monitoring via ConnectEBT app

Communication Strategy: Public advisory via Georgia DHSMedia statements to Atlanta News FirstDirect notifications to cardholders (implied)

Enhanced Monitoring: Ongoing monitoring of IVR system for suspicious activity

Incident : Cyber Attack CON956091725

Incident Response Plan Activated: True

Third Party Assistance: Kroll (investigation)

Remediation Measures: Systems restored and secured

Incident : Data Breach CON4502645110525

Incident Response Plan Activated: Yes (as of 2025-01-13)

Law Enforcement Notified: Yes

Containment Measures: Secured affected systems (per Premera's statement)Dark web monitoring for exfiltrated data

Remediation Measures: Credit monitoring/identity protection for Premera members (2 years)Direct notifications to affected individuals

Communication Strategy: Breach notice on Conduent's websiteSEC filing (April 2025)State regulator notifications (delayed)

Incident : Cybercrime CON5792357110725

Law Enforcement Notified: Likely (given nation-state involvement in F5 breach)

Incident : Supply Chain Risk / Remote Access Vulnerability CON3703037111425

Incident Response Plan Activated: ['Yes (UK DfT + NCSC probe)', None, 'Yes (Conduent)', 'Yes (Hyundai)', 'Yes (Microsoft Patch Tuesday)', None]

Third Party Assistance: Genians (Cybersecurity Firm, Attributed Attack).

Containment Measures: Attackers ejected (Jan 13, 2025)Attackers ejected (Mar 2, 2025)

Remediation Measures: Investigation ongoingBreach notifications + legal/regulatory responsesData breach noticesSecurity patches deployed

Communication Strategy: Public probe announcement (The Guardian)Genians public reportRegulatory filings + breach notificationsBreach disclosurePatch Tuesday bulletinOWASP announcement

Adaptive Behavioral WAF: [None, None, None, None, None, None]

On-Demand Scrubbing Services: [None, None, None, None, None, None]

Network Segmentation: [None, None, None, None, None, None]

Incident : Data Breach CON2192421111425

Incident Response Plan Activated: Yes (secured networks, restored systems, notified law enforcement)

Third Party Assistance: Yes (cybersecurity experts, forensics team for data analysis)

Law Enforcement Notified: Yes

Containment Measures: Network isolationSystem restoration

Remediation Measures: Detailed analysis of exfiltrated filesIdentification of exposed personal information

Recovery Measures: Operational restorationDedicated call center for affected individuals

Communication Strategy: SEC filing (Form 8-K)Notification letters to affected individualsPublic statements

What is the company's incident response plan?

Incident Response Plan: The company's incident response plan is described as Yes (Conduent blocked suspicious activity at Georgia’s request), , Yes (as of 2025-01-13), Yes (UK DfT + NCSC probe), Yes (Conduent), Yes (Hyundai), Yes (Microsoft Patch Tuesday), , Yes (secured networks, restored systems, notified law enforcement).

How does the company involve third-party assistance in incident response ?

Third-Party Assistance: The company involves third-party assistance in incident response through Kroll (investigation), Genians (cybersecurity firm, attributed attack), , Yes (cybersecurity experts, forensics team for data analysis).

Data Breach Information

What type of data was compromised in each breach ?

Incident : Data Breach, Ransomware CON2405322

Type of Data Compromised: Customer audit data

Data Exfiltration: Posted on Dark web

Incident : Cyberattack CON1965119090625

Sensitivity of Data: EBT Account BalancesPINs (potentially)

Data Exfiltration: Unconfirmed (attempted but not verified)

Personally Identifiable Information: EBT Card Numbers (likely)PINs (if compromised)

Incident : Data Breach CON2293322103125

Type of Data Compromised: Personal information, Financial information

Number of Records Exposed: 10.5 million

Sensitivity of Data: High

Data Exfiltration: Yes

Personally Identifiable Information: Yes

Incident : Data Breach CON4502645110525

Type of Data Compromised: Pii (personally identifiable information), Phi (protected health information)

Number of Records Exposed: 10.52 million

Sensitivity of Data: High (SSNs, medical/health insurance data)

Data Exfiltration: Yes (8.5 TB allegedly stolen by SafePay)

Personally Identifiable Information: NamesSocial Security NumbersMedical InformationHealth Insurance Details

Incident : Data Breach CON0962609110725

Type of Data Compromised: Personal information, Health information

Sensitivity of Data: High

Incident : Cybercrime CON5792357110725

Type of Data Compromised: Health data (conduent), Source code (f5)

Sensitivity of Data: High (health data and proprietary source code)

Data Exfiltration: Confirmed (F5 source code theft)

Personally Identifiable Information: Likely (health data breach)

Incident : Supply Chain Risk / Remote Access Vulnerability CON3703037111425

Type of Data Compromised: Personal data (remote wipe) + account credentials, Client files (healthcare data), Pii (names, ssns, driver’s license numbers)

Number of Records Exposed: None, None, 10.5 million, 2.7 million, None, None

Sensitivity of Data: High (personal + communication data)High (healthcare PII)High (PII)

Data Exfiltration: Yes (files exfiltrated)Unconfirmed

Data Encryption: [None, None, None, None, None, None]

Personally Identifiable Information: Yes (via Google accounts)Yes (healthcare PII)Yes (SSNs, driver’s licenses)

Incident : Data Breach CON2192421111425

Type of Data Compromised: Personally identifiable information (pii), Protected health information (phi), Financial data

Number of Records Exposed: 10+ million

Sensitivity of Data: High (SSNs, medical records, health insurance details)

Data Exfiltration: Confirmed (8.5 terabytes stolen)

Personally Identifiable Information: Social Security numbersMedical recordsHealth insurance detailsState program beneficiary data

What measures does the company take to prevent data exfiltration ?

Prevention of Data Exfiltration: The company takes the following measures to prevent data exfiltration: Enhanced bot detection in IVR system (pre-existing 'intelligent voice systems'), Advisory for PIN changes and card locking, , Systems restored and secured, Credit monitoring/identity protection for Premera members (2 years), Direct notifications to affected individuals, , Investigation ongoing, Breach notifications + legal/regulatory responses, Data breach notices, Security patches deployed, , Detailed analysis of exfiltrated files, Identification of exposed personal information, .

How does the company handle incidents involving personally identifiable information (PII) ?

Handling of PII Incidents: The company handles incidents involving personally identifiable information (PII) through by blocked suspicious inbound calls, shut down call center temporarily, , secured affected systems (per premera's statement), dark web monitoring for exfiltrated data, , attackers ejected (jan 13, 2025), attackers ejected (mar 2, 2025), , network isolation, system restoration and .

Ransomware Information

Was ransomware involved in any of the incidents ?

Incident : Data Breach, Ransomware CON2405322

Ransomware Strain: Maze

Data Exfiltration: Posted on Dark web

Incident : Data Breach CON2293322103125

Ransomware Strain: SafePay

Data Exfiltration: Yes

Incident : Data Breach CON4502645110525

Ransomware Strain: SafePay

Data Exfiltration: Yes (8.5 TB)

Incident : Supply Chain Risk / Remote Access Vulnerability CON3703037111425

Ransom Demanded: [None, None, None, None, None, None]

Data Encryption: [None, None, None, None, None, None]

Data Exfiltration: [None, None, None, None, None, None]

Incident : Data Breach CON2192421111425

Ransom Paid: No

Ransomware Strain: SafePay

Data Exfiltration: Yes (8.5 TB)

How does the company recover data encrypted by ransomware ?

Data Recovery from Ransomware: The company recovers data encrypted by ransomware through Call center restoration (ongoing as of report), Monitoring via ConnectEBT app, , , Operational restoration, Dedicated call center for affected individuals, .

Regulatory Compliance

Were there any regulatory violations and fines imposed for each incident ?

Incident : Cyberattack CON1965119090625

Regulatory Notifications: USDA and Secret Service involved in broader fraud investigations

Incident : Data Breach CON2293322103125

Legal Actions: Potential investigations by FTC and state authorities, Possible lawsuits from affected individuals,

Incident : Data Breach CON4502645110525

Regulations Violated: Potential HIPAA violations (under investigation), State data breach notification laws (delayed disclosure),

Legal Actions: 9+ class-action lawsuits (as of 2025-10-27), Montana state regulator investigation,

Regulatory Notifications: SEC filing (April 2025)State regulator reports (e.g., Oklahoma, Wisconsin)

Incident : Data Breach CON0962609110725

Legal Actions: Class Action Lawsuits

Incident : Cybercrime CON5792357110725

Legal Actions: Lawsuits filed against Conduent

Incident : Supply Chain Risk / Remote Access Vulnerability CON3703037111425

Regulations Violated: Potential HIPAA (healthcare data),

Fines Imposed: [None, None, None, None, None, None]

Legal Actions: None, None, 12+ class action lawsuits + state investigations (e.g., Montana), None, None, None,

Regulatory Notifications: Yes (e.g., Montana BCBS disclosure)Breach notices

Incident : Data Breach CON2192421111425

Regulatory Notifications: SEC Form 8-K filingState-level notifications to affected individuals

How does the company ensure compliance with regulatory requirements ?

Ensuring Regulatory Compliance: The company ensures compliance with regulatory requirements through Potential investigations by FTC and state authorities, Possible lawsuits from affected individuals, , 9+ class-action lawsuits (as of 2025-10-27), Montana state regulator investigation, , Class Action Lawsuits, Lawsuits filed against Conduent, None, None, 12+ class action lawsuits + state investigations (e.g., Montana), None, None, None, .

Lessons Learned and Recommendations

What lessons were learned from each incident ?

Incident : Cyberattack CON1965119090625

Lessons Learned: Need for stronger authentication in IVR systems (e.g., MFA), Proactive bot mitigation strategies for call centers, Importance of real-time transaction monitoring for EBT fraud, Public awareness campaigns for cardholder security (e.g., PIN changes, card locking)

Incident : Data Breach CON2293322103125

Lessons Learned: The breach underscores the need for robust cybersecurity frameworks, especially for companies handling large volumes of sensitive data. Proactive measures, such as enhanced monitoring, incident response planning, and regulatory compliance, are critical to mitigating risks and maintaining stakeholder trust.

Incident : Supply Chain Risk / Remote Access Vulnerability CON3703037111425

Lessons Learned: Supply chain risks in IoT/vehicle telematics require stricter oversight., Legitimate device-management features (e.g., Find Hub) can be weaponized; MFA and behavioral monitoring are critical., Prolonged network access (3+ months) underscores need for continuous threat detection and faster incident response., Unconfirmed exfiltration highlights challenges in breach attribution and impact assessment., Zero-day exploitation (CVE-2025-62215) reinforces urgency of patch management for privilege escalation flaws., Supply chain and vulnerability disclosure gaps demand proactive dependency management and transparent reporting.

Incident : Data Breach CON2192421111425

Lessons Learned: Need for stricter cybersecurity oversight in government contractor systems; long-term risks of data exfiltration (identity theft, fraud in public benefit systems); importance of rapid incident response and transparency.

What recommendations were made to prevent future incidents ?

Incident : Cyberattack CON1965119090625

Recommendations: Implement MFA for EBT account access via IVR/call centers, Enhance bot detection with AI/ML-based anomaly detection, Expand use of the ConnectEBT app’s security features (e.g., card locking), Collaborate with USDA/Secret Service to disrupt international fraud rings, Audit and update POS terminal security to prevent cloningImplement MFA for EBT account access via IVR/call centers, Enhance bot detection with AI/ML-based anomaly detection, Expand use of the ConnectEBT app’s security features (e.g., card locking), Collaborate with USDA/Secret Service to disrupt international fraud rings, Audit and update POS terminal security to prevent cloningImplement MFA for EBT account access via IVR/call centers, Enhance bot detection with AI/ML-based anomaly detection, Expand use of the ConnectEBT app’s security features (e.g., card locking), Collaborate with USDA/Secret Service to disrupt international fraud rings, Audit and update POS terminal security to prevent cloningImplement MFA for EBT account access via IVR/call centers, Enhance bot detection with AI/ML-based anomaly detection, Expand use of the ConnectEBT app’s security features (e.g., card locking), Collaborate with USDA/Secret Service to disrupt international fraud rings, Audit and update POS terminal security to prevent cloningImplement MFA for EBT account access via IVR/call centers, Enhance bot detection with AI/ML-based anomaly detection, Expand use of the ConnectEBT app’s security features (e.g., card locking), Collaborate with USDA/Secret Service to disrupt international fraud rings, Audit and update POS terminal security to prevent cloning

Incident : Data Breach CON2293322103125

Recommendations: Strengthen cybersecurity measures to prevent future breaches, Implement stricter data protection strategies, Enhance transparency in communication with stakeholders and affected individuals, Prepare for regulatory scrutiny and potential legal actions, Monitor market and investor sentiment closely, especially ahead of earnings announcementsStrengthen cybersecurity measures to prevent future breaches, Implement stricter data protection strategies, Enhance transparency in communication with stakeholders and affected individuals, Prepare for regulatory scrutiny and potential legal actions, Monitor market and investor sentiment closely, especially ahead of earnings announcementsStrengthen cybersecurity measures to prevent future breaches, Implement stricter data protection strategies, Enhance transparency in communication with stakeholders and affected individuals, Prepare for regulatory scrutiny and potential legal actions, Monitor market and investor sentiment closely, especially ahead of earnings announcementsStrengthen cybersecurity measures to prevent future breaches, Implement stricter data protection strategies, Enhance transparency in communication with stakeholders and affected individuals, Prepare for regulatory scrutiny and potential legal actions, Monitor market and investor sentiment closely, especially ahead of earnings announcementsStrengthen cybersecurity measures to prevent future breaches, Implement stricter data protection strategies, Enhance transparency in communication with stakeholders and affected individuals, Prepare for regulatory scrutiny and potential legal actions, Monitor market and investor sentiment closely, especially ahead of earnings announcements

Incident : Supply Chain Risk / Remote Access Vulnerability CON3703037111425

Recommendations: Mandate third-party audits for IoT/vehicle remote-access capabilities; enforce air-gapped controls for critical functions., Disable or restrict Google Find Hub for high-risk users; implement hardware-based authentication for account recovery., Enhance EDR/XDR to detect lateral movement; conduct tabletop exercises for healthcare data breaches., Deploy endpoint detection for PII access anomalies; offer credit monitoring to affected individuals., Prioritize patching for elevation-of-privilege vulnerabilities; test mitigations for use-after-free flaws in Office., Adopt SBOMs for software supply chains; automate vulnerability disclosure workflows with SLAs.Mandate third-party audits for IoT/vehicle remote-access capabilities; enforce air-gapped controls for critical functions., Disable or restrict Google Find Hub for high-risk users; implement hardware-based authentication for account recovery., Enhance EDR/XDR to detect lateral movement; conduct tabletop exercises for healthcare data breaches., Deploy endpoint detection for PII access anomalies; offer credit monitoring to affected individuals., Prioritize patching for elevation-of-privilege vulnerabilities; test mitigations for use-after-free flaws in Office., Adopt SBOMs for software supply chains; automate vulnerability disclosure workflows with SLAs.Mandate third-party audits for IoT/vehicle remote-access capabilities; enforce air-gapped controls for critical functions., Disable or restrict Google Find Hub for high-risk users; implement hardware-based authentication for account recovery., Enhance EDR/XDR to detect lateral movement; conduct tabletop exercises for healthcare data breaches., Deploy endpoint detection for PII access anomalies; offer credit monitoring to affected individuals., Prioritize patching for elevation-of-privilege vulnerabilities; test mitigations for use-after-free flaws in Office., Adopt SBOMs for software supply chains; automate vulnerability disclosure workflows with SLAs.Mandate third-party audits for IoT/vehicle remote-access capabilities; enforce air-gapped controls for critical functions., Disable or restrict Google Find Hub for high-risk users; implement hardware-based authentication for account recovery., Enhance EDR/XDR to detect lateral movement; conduct tabletop exercises for healthcare data breaches., Deploy endpoint detection for PII access anomalies; offer credit monitoring to affected individuals., Prioritize patching for elevation-of-privilege vulnerabilities; test mitigations for use-after-free flaws in Office., Adopt SBOMs for software supply chains; automate vulnerability disclosure workflows with SLAs.Mandate third-party audits for IoT/vehicle remote-access capabilities; enforce air-gapped controls for critical functions., Disable or restrict Google Find Hub for high-risk users; implement hardware-based authentication for account recovery., Enhance EDR/XDR to detect lateral movement; conduct tabletop exercises for healthcare data breaches., Deploy endpoint detection for PII access anomalies; offer credit monitoring to affected individuals., Prioritize patching for elevation-of-privilege vulnerabilities; test mitigations for use-after-free flaws in Office., Adopt SBOMs for software supply chains; automate vulnerability disclosure workflows with SLAs.Mandate third-party audits for IoT/vehicle remote-access capabilities; enforce air-gapped controls for critical functions., Disable or restrict Google Find Hub for high-risk users; implement hardware-based authentication for account recovery., Enhance EDR/XDR to detect lateral movement; conduct tabletop exercises for healthcare data breaches., Deploy endpoint detection for PII access anomalies; offer credit monitoring to affected individuals., Prioritize patching for elevation-of-privilege vulnerabilities; test mitigations for use-after-free flaws in Office., Adopt SBOMs for software supply chains; automate vulnerability disclosure workflows with SLAs.

Incident : Data Breach CON2192421111425

Recommendations: Enhance third-party risk management, Implement continuous monitoring for anomalous activity, Strengthen data encryption and access controls, Expand employee training on phishing/social engineering, Develop faster breach notification protocolsEnhance third-party risk management, Implement continuous monitoring for anomalous activity, Strengthen data encryption and access controls, Expand employee training on phishing/social engineering, Develop faster breach notification protocolsEnhance third-party risk management, Implement continuous monitoring for anomalous activity, Strengthen data encryption and access controls, Expand employee training on phishing/social engineering, Develop faster breach notification protocolsEnhance third-party risk management, Implement continuous monitoring for anomalous activity, Strengthen data encryption and access controls, Expand employee training on phishing/social engineering, Develop faster breach notification protocolsEnhance third-party risk management, Implement continuous monitoring for anomalous activity, Strengthen data encryption and access controls, Expand employee training on phishing/social engineering, Develop faster breach notification protocols

What are the key lessons learned from past incidents ?

Key Lessons Learned: The key lessons learned from past incidents are Need for stronger authentication in IVR systems (e.g., MFA),Proactive bot mitigation strategies for call centers,Importance of real-time transaction monitoring for EBT fraud,Public awareness campaigns for cardholder security (e.g., PIN changes, card locking)The breach underscores the need for robust cybersecurity frameworks, especially for companies handling large volumes of sensitive data. Proactive measures, such as enhanced monitoring, incident response planning, and regulatory compliance, are critical to mitigating risks and maintaining stakeholder trust.Supply chain risks in IoT/vehicle telematics require stricter oversight.,Legitimate device-management features (e.g., Find Hub) can be weaponized; MFA and behavioral monitoring are critical.,Prolonged network access (3+ months) underscores need for continuous threat detection and faster incident response.,Unconfirmed exfiltration highlights challenges in breach attribution and impact assessment.,Zero-day exploitation (CVE-2025-62215) reinforces urgency of patch management for privilege escalation flaws.,Supply chain and vulnerability disclosure gaps demand proactive dependency management and transparent reporting.Need for stricter cybersecurity oversight in government contractor systems; long-term risks of data exfiltration (identity theft, fraud in public benefit systems); importance of rapid incident response and transparency.

References

Where can I find more information about each incident ?

Incident : Cyberattack CON1965119090625

Source: Atlanta News First

URL: https://www.atlantanewsfirst.com/ (hypothetical; exact URL not provided)

Date Accessed: 2025-XX-XX

Incident : Cyberattack CON1965119090625

Source: USDA Press Release (May 2025)

Incident : Cyberattack CON1965119090625

Source: Conduent Press Release (July 22, 2025)

Incident : Data Breach CON2293322103125

Source: Latest coverage on the Conduent data breach

Incident : Data Breach CON2293322103125

Source: Yahoo Finance - Conduent Stock Performance

URL: https://finance.yahoo.com/quote/CNDT/

Incident : Data Breach CON4502645110525

Source: Information Security Media Group (ISMG)

Incident : Data Breach CON4502645110525

Source: Conduent Breach Notice

Incident : Data Breach CON4502645110525

Source: U.S. Securities and Exchange Commission (SEC) Filing

Date Accessed: 2025-04

Incident : Data Breach CON4502645110525

Source: Ransomware.live (Darkweb Monitoring)

Date Accessed: 2025-02

Incident : Data Breach CON0962609110725

Source: Law360 (Partial Article by Carla Baranauckas)

Incident : Cybercrime CON5792357110725

Source: ISMG Editors' Panel

Incident : Cybercrime CON5792357110725

Source: Midnight in the War Room (documentary preview)

Incident : Supply Chain Risk / Remote Access Vulnerability CON3703037111425

Source: The Guardian

Incident : Supply Chain Risk / Remote Access Vulnerability CON3703037111425

Source: Genians (via ISMG)

Incident : Supply Chain Risk / Remote Access Vulnerability CON3703037111425

Source: Conduent Regulatory Filing

Date Accessed: 2025-10-01

Incident : Supply Chain Risk / Remote Access Vulnerability CON3703037111425

Source: Hyundai AutoEver America Breach Notice

Date Accessed: 2025-11-01

Incident : Supply Chain Risk / Remote Access Vulnerability CON3703037111425

Source: Microsoft Security Update Guide

URL: https://msrc.microsoft.com/update-guide

Date Accessed: 2025-11-01

Incident : Supply Chain Risk / Remote Access Vulnerability CON3703037111425

Source: OWASP Top 10 2025

URL: https://owasp.org/www-project-top-ten/

Date Accessed: 2025-11-01

Incident : Supply Chain Risk / Remote Access Vulnerability CON3703037111425

Source: ISMG Breach Roundup

URL: https://www.ismg.com

Date Accessed: 2025-11-01

Incident : Data Breach CON2192421111425

Source: Fox News – CyberGuy Report

URL: https://www.foxnews.com/tech/conduent-data-breach-scale-impact

Date Accessed: 2025

Incident : Data Breach CON2192421111425

Source: Conduent SEC Form 8-K Filing (April 2025)

Date Accessed: 2025

Where can stakeholders find additional resources on cybersecurity best practices ?

Additional Resources: Stakeholders can find additional resources on cybersecurity best practices at and Source: Atlanta News FirstUrl: https://www.atlantanewsfirst.com/ (hypothetical; exact URL not provided)Date Accessed: 2025-XX-XX, and Source: USDA Press Release (May 2025), and Source: Conduent Press Release (July 22, 2025), and Source: Latest coverage on the Conduent data breach, and Source: Yahoo Finance - Conduent Stock PerformanceUrl: https://finance.yahoo.com/quote/CNDT/, and Source: Information Security Media Group (ISMG), and Source: Conduent Breach Notice, and Source: U.S. Securities and Exchange Commission (SEC) FilingDate Accessed: 2025-04, and Source: Ransomware.live (Darkweb Monitoring)Date Accessed: 2025-02, and Source: Law360 (Partial Article by Carla Baranauckas), and Source: ISMG Editors' Panel, and Source: Midnight in the War Room (documentary preview), and Source: The Guardian, and Source: Genians (via ISMG), and Source: Conduent Regulatory FilingDate Accessed: 2025-10-01, and Source: Hyundai AutoEver America Breach NoticeDate Accessed: 2025-11-01, and Source: Microsoft Security Update GuideUrl: https://msrc.microsoft.com/update-guideDate Accessed: 2025-11-01, and Source: OWASP Top 10 2025Url: https://owasp.org/www-project-top-ten/Date Accessed: 2025-11-01, and Source: ISMG Breach RoundupUrl: https://www.ismg.comDate Accessed: 2025-11-01, and Source: Fox News – CyberGuy ReportUrl: https://www.foxnews.com/tech/conduent-data-breach-scale-impactDate Accessed: 2025, and Source: Conduent SEC Form 8-K Filing (April 2025)Date Accessed: 2025.

Investigation Status

What is the current status of the investigation for each incident ?

Incident : Cyberattack CON1965119090625

Investigation Status: Ongoing (as of report)

Incident : Cyber Attack CON956091725

Investigation Status: Ongoing (Kroll investigating potential data impacts)

Incident : Data Breach CON2293322103125

Investigation Status: Ongoing (potential investigations by FTC and state authorities)

Incident : Data Breach CON4502645110525

Investigation Status: Ongoing (class-action lawsuits, Montana regulator probe, potential HIPAA investigation)

Incident : Data Breach CON0962609110725

Investigation Status: Ongoing (Litigation in Progress)

Incident : Cybercrime CON5792357110725

Investigation Status: Ongoing (Conduent lawsuits and F5 breach response delayed by government shutdown)

Incident : Supply Chain Risk / Remote Access Vulnerability CON3703037111425

Investigation Status: ['Ongoing (UK probe)', 'Attributed to Konni/APT37 (Genians)', 'Ongoing (litigation/regulatory)', 'Disclosed (no further updates)', 'Patches released', 'Framework published']

Incident : Data Breach CON2192421111425

Investigation Status: Ongoing (no evidence of data misuse or dark web publication as of latest update)

How does the company communicate the status of incident investigations to stakeholders ?

Communication of Investigation Status: The company communicates the status of incident investigations to stakeholders through Public Advisory Via Georgia Dhs, Media Statements To Atlanta News First, Direct Notifications To Cardholders (Implied), Breach Notice On Conduent'S Website, Sec Filing (April 2025), State Regulator Notifications (Delayed), Public Probe Announcement (The Guardian), Genians Public Report, Regulatory Filings + Breach Notifications, Breach Disclosure, Patch Tuesday Bulletin, Owasp Announcement, Sec Filing (Form 8-K), Notification Letters To Affected Individuals and Public Statements.

Stakeholder and Customer Advisories

Were there any advisories issued to stakeholders or customers for each incident ?

Incident : Cyberattack CON1965119090625

Stakeholder Advisories: Georgia Dhs Advisory To Change Pins And Lock Ebt Cards, Usda/Secret Service Warnings About International Fraud Rings.

Customer Advisories: Use ConnectEBT app to monitor accounts and lock cardsReport fraud to USDA OIG via phone/online

Incident : Data Breach CON4502645110525

Stakeholder Advisories: Premera Blue Cross: Clarified No Breach Of Their Systems; Offered Credit Monitoring, Oklahoma Dhs: Confirmed No Impact To Their Data.

Customer Advisories: Conduent: Notified affected individuals directly (timing unclear)Premera: Offered 2 years of credit monitoring/identity protection

Incident : Supply Chain Risk / Remote Access Vulnerability CON3703037111425

Stakeholder Advisories: Uk Dft/Ncsc Warnings To Transport Operators, Genians Advisory To South Korean Organizations, Conduent Notifications To Healthcare Clients, Hyundai Notices To Affected Individuals, Microsoft Guidance For Sysadmins, Owasp Guidance For Developers.

Customer Advisories: KakaoTalk security alerts (via Genians)Conduent breach letters + credit monitoring offersHyundai identity protection services

Incident : Data Breach CON2192421111425

Stakeholder Advisories: Notifications sent to affected individuals; dedicated call center established

Customer Advisories: Monitor accounts for fraudulent activityEnable two-factor authentication (2FA)Use password managers and antivirus softwareConsider identity theft protection servicesCheck for exposed data via personal removal services

What advisories does the company provide to stakeholders and customers following an incident ?

Advisories Provided: The company provides the following advisories to stakeholders and customers following an incident: were Georgia Dhs Advisory To Change Pins And Lock Ebt Cards, Usda/Secret Service Warnings About International Fraud Rings, Use Connectebt App To Monitor Accounts And Lock Cards, Report Fraud To Usda Oig Via Phone/Online, , Premera Blue Cross: Clarified No Breach Of Their Systems; Offered Credit Monitoring, Oklahoma Dhs: Confirmed No Impact To Their Data, Conduent: Notified Affected Individuals Directly (Timing Unclear), Premera: Offered 2 Years Of Credit Monitoring/Identity Protection, , Uk Dft/Ncsc Warnings To Transport Operators, Genians Advisory To South Korean Organizations, Conduent Notifications To Healthcare Clients, Hyundai Notices To Affected Individuals, Microsoft Guidance For Sysadmins, Owasp Guidance For Developers, Kakaotalk Security Alerts (Via Genians), Conduent Breach Letters + Credit Monitoring Offers, Hyundai Identity Protection Services, , Notifications sent to affected individuals; dedicated call center established, Monitor Accounts For Fraudulent Activity, Enable Two-Factor Authentication (2Fa), Use Password Managers And Antivirus Software, Consider Identity Theft Protection Services, Check For Exposed Data Via Personal Removal Services and .

Initial Access Broker

How did the initial access broker gain entry for each incident ?

Incident : Cyberattack CON1965119090625

Entry Point: Ivr System Exploitation, Bot-Based Call Flooding,

High Value Targets: Ebt Account Balances, Pins,

Data Sold on Dark Web: Ebt Account Balances, Pins,

Incident : Data Breach CON4502645110525

High Value Targets: Health Insurance Data, State Agency Client Data,

Data Sold on Dark Web: Health Insurance Data, State Agency Client Data,

Incident : Cybercrime CON5792357110725

High Value Targets: F5 Source Code, Conduent Health Data,

Data Sold on Dark Web: F5 Source Code, Conduent Health Data,

Incident : Supply Chain Risk / Remote Access Vulnerability CON3703037111425

Entry Point: Kakaotalk Spear-Phishing,

Reconnaissance Period: [None, 'July 2024 (phishing campaign start)', None, None, None, None]

Backdoors Established: [None, None, None, None, None, None]

High Value Targets: North Korean Defectors’ Counselors, Healthcare Insurance Data,

Data Sold on Dark Web: North Korean Defectors’ Counselors, Healthcare Insurance Data,

Incident : Data Breach CON2192421111425

Entry Point: Third-party compromise

Reconnaissance Period: Potentially from October 21, 2024 (intrusion start) to January 2025 (detection)

High Value Targets: State Medicaid Programs, Child Support Systems, Food Assistance Databases, Toll Payment Systems,

Data Sold on Dark Web: State Medicaid Programs, Child Support Systems, Food Assistance Databases, Toll Payment Systems,

Post-Incident Analysis

What were the root causes and corrective actions taken for each incident ?

Incident : Cyberattack CON1965119090625

Root Causes: Inadequate Bot Protection In Ivr System, Lack Of Real-Time Fraud Detection For Ebt Transactions, Weak Authentication For Call-In Account Access,

Corrective Actions: Deployed Enhanced Bot Detection (Per Conduent’S July 2025 Press Release), Temporary Call Center Shutdown To Contain Attack, Public Campaign For Pin Resets And Card Locking,

Incident : Data Breach CON4502645110525

Root Causes: Failure To Implement Reasonable Data Security Measures (Per Lawsuits), Delayed Detection/Containment (October 2024–January 2025),

Incident : Data Breach CON0962609110725

Root Causes: Alleged Failure to Adequately Protect Sensitive Data

Incident : Supply Chain Risk / Remote Access Vulnerability CON3703037111425

Root Causes: Lack Of Supply Chain Cybersecurity Standards For Vehicle Telematics., Over-Reliance On Single-Factor Authentication (Google Accounts) + Abuse Of Legitimate Tools (Find Hub)., Inadequate Network Segmentation Allowing 3-Month Dwell Time., Unspecified Initial Access Vector (Potential Unpatched Vulnerability)., Race Condition In Windows Kernel (Cve-2025-62215)., Gaps In Dependency Tracking And Vulnerability Disclosure Processes.,

Corrective Actions: Uk May Impose Cybersecurity Requirements For Chinese-Manufactured Vehicles., Google/Kakaotalk May Restrict Find Hub Access; South Korea To Enhance Apt Defenses., Conduent Investing In Edr And Incident Response Playbooks., Hyundai Reviewing Pii Access Controls And Logging., Microsoft Urges Immediate Patching For Cve-2025-62215., Owasp Recommends Sbom Adoption And Automated Disclosure Workflows.,

Incident : Data Breach CON2192421111425

Root Causes: Third-Party Vulnerability Exploitation, Insufficient Detection Of Prolonged Network Infiltration,

Corrective Actions: Network Security Hardening, Enhanced Forensic Analysis Capabilities, Improved Incident Response Coordination With State Partners,

What is the company's process for conducting post-incident analysis ?

Post-Incident Analysis Process: The company's process for conducting post-incident analysis is described as Ongoing Monitoring Of Ivr System For Suspicious Activity, , Kroll (investigation), Genians (Cybersecurity Firm, Attributed Attack), , , .

What corrective actions has the company taken based on post-incident analysis ?

Corrective Actions Taken: The company has taken the following corrective actions based on post-incident analysis: Deployed Enhanced Bot Detection (Per Conduent’S July 2025 Press Release), Temporary Call Center Shutdown To Contain Attack, Public Campaign For Pin Resets And Card Locking, , Uk May Impose Cybersecurity Requirements For Chinese-Manufactured Vehicles., Google/Kakaotalk May Restrict Find Hub Access; South Korea To Enhance Apt Defenses., Conduent Investing In Edr And Incident Response Playbooks., Hyundai Reviewing Pii Access Controls And Logging., Microsoft Urges Immediate Patching For Cve-2025-62215., Owasp Recommends Sbom Adoption And Automated Disclosure Workflows., , Network Security Hardening, Enhanced Forensic Analysis Capabilities, Improved Incident Response Coordination With State Partners, .

Additional Questions

General Information

Has the company ever paid ransoms ?

Ransom Payment History: The company has Paid ransoms in the past.

What was the amount of the last ransom demanded ?

Last Ransom Demanded: The amount of the last ransom demanded was [None, None, None, None, None, None].

Who was the attacking group in the last incident ?

Last Attacking Group: The attacking group in the last incident were an Maze ransomware group, Unidentified HackersInternational Crime Rings (linked by USDA/Secret Service), SafePay Ransomware Group, SafePay Ransomware Gang, Nation-state attackers (suspected in F5 breach)Hacktivist groups (targeting critical infrastructure), Konni (APT37, TA406, Thallium) under Kimsuky umbrella and SafePay ransomware group.

Incident Details

What was the most recent incident detected ?

Most Recent Incident Detected: The most recent incident detected was on 2025-XX-XX (exact date not specified; attack occurred on a Monday earlier in the week of reporting).

What was the most recent incident publicly disclosed ?

Most Recent Incident Publicly Disclosed: The most recent incident publicly disclosed was on April 2025 (via SEC Form 8-K filing).

What was the most recent incident resolved ?

Most Recent Incident Resolved: The most recent incident resolved was on [None, None, None, '2025-03-02 (attackers ejected)', None, None].

Impact of the Incidents

What was the most significant data compromised in an incident ?

Most Significant Data Compromised: The most significant data compromised in an incident were Customer audit data, None (initial analysis indicates client data was not affected), Personal Details, Financial Details, , Names, Social Security Numbers, Medical Information, Health Insurance Information, , Sensitive Personal Information, Health Information, , Health data (Conduent breach), Source code (F5 breach), , Personal data (remote wipe) + KakaoTalk account hijacking, Files associated with healthcare clients (10.5M individuals), PII (names, SSNs, driver’s license numbers) of 2.7M individuals, , Social Security numbers, Medical records, Health insurance details, Personal information linked to state programs (Medicaid, child support, food assistance, toll systems) and .

What was the most significant system affected in an incident ?

Most Significant System Affected: The most significant system affected in an incident were Conduent’s IVR SystemConnectEBT App (indirectly, via advisory)EBT Card Transactions and Conduent's Network (limited portion)Third-Party Vendor Systems (e.g., administrative services for Premera) and 2,500+ Yutong electric buses (UK)Android devices (South Korea, including smartphones/tablets)Conduent IT environment (limited portion)Hyundai AutoEver America systemsWindows, Office, Azure, Visual Studio, etc. and Payment processing systemsCustomer service interactionsState government program databases.

Response to the Incidents

What third-party assistance was involved in the most recent incident ?

Third-Party Assistance in Most Recent Incident: The third-party assistance involved in the most recent incident was Kroll (investigation), genians (cybersecurity firm, attributed attack), , .

What containment measures were taken in the most recent incident ?

Containment Measures in Most Recent Incident: The containment measures taken in the most recent incident were Blocked suspicious inbound callsShut down call center temporarily, Secured affected systems (per Premera's statement)Dark web monitoring for exfiltrated data, Attackers ejected (Jan 13, 2025)Attackers ejected (Mar 2, 2025) and Network isolationSystem restoration.

Data Breach Information

What was the most sensitive data compromised in a breach ?

Most Sensitive Data Compromised: The most sensitive data compromised in a breach were Social Security numbers, Personal data (remote wipe) + KakaoTalk account hijacking, Health data (Conduent breach), Names, Medical Information, Sensitive Personal Information, Health Information, Health Insurance Information, Source code (F5 breach), Files associated with healthcare clients (10.5M individuals), Medical records, PII (names, SSNs, driver’s license numbers) of 2.7M individuals, Customer audit data, None (initial analysis indicates client data was not affected), Social Security Numbers, Personal Details, Health insurance details, Personal information linked to state programs (Medicaid, child support, food assistance, toll systems) and Financial Details.

What was the number of records exposed in the most significant breach ?

Number of Records Exposed in Most Significant Breach: The number of records exposed in the most significant breach was 34.2M.

Ransomware Information

What was the highest ransom demanded in a ransomware incident ?

Highest Ransom Demanded: The highest ransom demanded in a ransomware incident was [None, None, None, None, None, None].

Regulatory Compliance

What was the most significant legal action taken for a regulatory violation ?

Most Significant Legal Action: The most significant legal action taken for a regulatory violation was Potential investigations by FTC and state authorities, Possible lawsuits from affected individuals, , 9+ class-action lawsuits (as of 2025-10-27), Montana state regulator investigation, , Class Action Lawsuits, Lawsuits filed against Conduent, None, None, 12+ class action lawsuits + state investigations (e.g., Montana), None, None, None, .

Lessons Learned and Recommendations

What was the most significant lesson learned from past incidents ?

Most Significant Lesson Learned: The most significant lesson learned from past incidents was Supply chain and vulnerability disclosure gaps demand proactive dependency management and transparent reporting., Need for stricter cybersecurity oversight in government contractor systems; long-term risks of data exfiltration (identity theft, fraud in public benefit systems); importance of rapid incident response and transparency.

What was the most significant recommendation implemented to improve cybersecurity ?

Most Significant Recommendation Implemented: The most significant recommendation implemented to improve cybersecurity was Expand use of the ConnectEBT app’s security features (e.g., card locking), Disable or restrict Google Find Hub for high-risk users; implement hardware-based authentication for account recovery., Deploy endpoint detection for PII access anomalies; offer credit monitoring to affected individuals., Prioritize patching for elevation-of-privilege vulnerabilities; test mitigations for use-after-free flaws in Office., Develop faster breach notification protocols, Implement continuous monitoring for anomalous activity, Enhance third-party risk management, Strengthen data encryption and access controls, Audit and update POS terminal security to prevent cloning, Adopt SBOMs for software supply chains; automate vulnerability disclosure workflows with SLAs., Enhance bot detection with AI/ML-based anomaly detection, Implement MFA for EBT account access via IVR/call centers, Expand employee training on phishing/social engineering, Strengthen cybersecurity measures to prevent future breaches, Enhance transparency in communication with stakeholders and affected individuals, Enhance EDR/XDR to detect lateral movement; conduct tabletop exercises for healthcare data breaches., Prepare for regulatory scrutiny and potential legal actions, Monitor market and investor sentiment closely, especially ahead of earnings announcements, Mandate third-party audits for IoT/vehicle remote-access capabilities; enforce air-gapped controls for critical functions., Implement stricter data protection strategies and Collaborate with USDA/Secret Service to disrupt international fraud rings.

References

What is the most recent source of information about an incident ?

Most Recent Source: The most recent source of information about an incident are Conduent SEC Form 8-K Filing (April 2025), Conduent Regulatory Filing, Conduent Breach Notice, Genians (via ISMG), ISMG Breach Roundup, Latest coverage on the Conduent data breach, Microsoft Security Update Guide, U.S. Securities and Exchange Commission (SEC) Filing, Conduent Press Release (July 22, 2025), Atlanta News First, Fox News – CyberGuy Report, OWASP Top 10 2025, The Guardian, Ransomware.live (Darkweb Monitoring), Yahoo Finance - Conduent Stock Performance, Information Security Media Group (ISMG), ISMG Editors' Panel, Hyundai AutoEver America Breach Notice, Law360 (Partial Article by Carla Baranauckas), Midnight in the War Room (documentary preview) and USDA Press Release (May 2025).

What is the most recent URL for additional resources on cybersecurity best practices ?

Most Recent URL for Additional Resources: The most recent URL for additional resources on cybersecurity best practices is https://www.atlantanewsfirst.com/ (hypothetical; exact URL not provided), https://finance.yahoo.com/quote/CNDT/, https://msrc.microsoft.com/update-guide, https://owasp.org/www-project-top-ten/, https://www.ismg.com, https://www.foxnews.com/tech/conduent-data-breach-scale-impact .

Investigation Status

What is the current status of the most recent investigation ?

Current Status of Most Recent Investigation: The current status of the most recent investigation is Ongoing (as of report).

Stakeholder and Customer Advisories

What was the most recent stakeholder advisory issued ?

Most Recent Stakeholder Advisory: The most recent stakeholder advisory issued was Georgia DHS advisory to change PINs and lock EBT cards, USDA/Secret Service warnings about international fraud rings, Premera Blue Cross: Clarified no breach of their systems; offered credit monitoring, Oklahoma DHS: Confirmed no impact to their data, UK DfT/NCSC warnings to transport operators, Genians advisory to South Korean organizations, Conduent notifications to healthcare clients, Hyundai notices to affected individuals, Microsoft guidance for sysadmins, OWASP guidance for developers, Notifications sent to affected individuals; dedicated call center established, .

What was the most recent customer advisory issued ?

Most Recent Customer Advisory: The most recent customer advisory issued were an Use ConnectEBT app to monitor accounts and lock cardsReport fraud to USDA OIG via phone/online, Conduent: Notified affected individuals directly (timing unclear)Premera: Offered 2 years of credit monitoring/identity protection, KakaoTalk security alerts (via Genians)Conduent breach letters + credit monitoring offersHyundai identity protection services and Monitor accounts for fraudulent activityEnable two-factor authentication (2FA)Use password managers and antivirus softwareConsider identity theft protection servicesCheck for exposed data via personal removal services.

Initial Access Broker

What was the most recent entry point used by an initial access broker ?

Most Recent Entry Point: The most recent entry point used by an initial access broker was an Third-party compromise.

What was the most recent reconnaissance period for an incident ?

Most Recent Reconnaissance Period: The most recent reconnaissance period for an incident was July 2024 (phishing campaign start), Potentially from October 21, 2024 (intrusion start) to January 2025 (detection).

Post-Incident Analysis

What was the most significant root cause identified in post-incident analysis ?

Most Significant Root Cause: The most significant root cause identified in post-incident analysis was Inadequate bot protection in IVR systemLack of real-time fraud detection for EBT transactionsWeak authentication for call-in account access, Failure to implement reasonable data security measures (per lawsuits)Delayed detection/containment (October 2024–January 2025), Alleged Failure to Adequately Protect Sensitive Data, Lack of supply chain cybersecurity standards for vehicle telematics.Over-reliance on single-factor authentication (Google accounts) + abuse of legitimate tools (Find Hub).Inadequate network segmentation allowing 3-month dwell time.Unspecified initial access vector (potential unpatched vulnerability).Race condition in Windows Kernel (CVE-2025-62215).Gaps in dependency tracking and vulnerability disclosure processes., Third-party vulnerability exploitationInsufficient detection of prolonged network infiltration.

What was the most significant corrective action taken based on post-incident analysis ?

Most Significant Corrective Action: The most significant corrective action taken based on post-incident analysis was Deployed enhanced bot detection (per Conduent’s July 2025 press release)Temporary call center shutdown to contain attackPublic campaign for PIN resets and card locking, UK may impose cybersecurity requirements for Chinese-manufactured vehicles.Google/KakaoTalk may restrict Find Hub access; South Korea to enhance APT defenses.Conduent investing in EDR and incident response playbooks.Hyundai reviewing PII access controls and logging.Microsoft urges immediate patching for CVE-2025-62215.OWASP recommends SBOM adoption and automated disclosure workflows., Network security hardeningEnhanced forensic analysis capabilitiesImproved incident response coordination with state partners.

References

https://www.ibm.com/support/pages/node/7253932

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What Do We Measure ?

Incident

Finding

Grade

Digital Assets

Every week, Rankiteo analyzes billions of signals to give organizations a sharper, faster view of emerging risks. With deeper, more actionable intelligence at their fingertips, security teams can outpace threat actors, respond instantly to Zero-Day attacks, and dramatically shrink their risk exposure window.

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Network Security

Identify exposed access points, detect misconfigured SSL certificates, and uncover vulnerabilities across the network infrastructure.

SBOM (Software Bill of Materials)

Gain visibility into the software components used within an organization to detect vulnerabilities, manage risk, and ensure supply chain security.

CMDB (Configuration Management Database)

Monitor and manage all IT assets and their configurations to ensure accurate, real-time visibility across the company's technology environment.

Threat Intelligence

Leverage real-time insights on active threats, malware campaigns, and emerging vulnerabilities to proactively defend against evolving cyberattacks.

Rankiteo

By Rankiteo

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Rankiteo is a unified scoring and risk platform that analyzes billions of signals weekly to help organizations gain faster, more actionable insights into emerging threats. Empowering teams to outpace adversaries and reduce exposure.

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Conduent Company CyberSecurity Posture

Conduent A.I CyberSecurity Scoring

Conduent Company CyberSecurity News & History

Attack threatening the organization’s existence

Attack threatening the organization’s existence

Attack threatening the organization's existence

Attack without any consequences

Attack with significant impact with customers data leaks

Attack threatening the organization’s existence

Attack threatening the organization’s existence

Attack threatening the organization's existence

Attack with significant impact with customers data leaks

Conduent

Conduent Business Services LLC

Conduent Business Solutions

Conduent

Conduent

Conduent

Conduent Business Solutions

Conduent Incorporated

Conduent

Conduent Company Scoring based on AI Models

Cyber Incidents Likelihood 3 - 6 - 9 months

A.I Risk Score Likelihood 3 - 6 - 9 months

Underwriter Stats for Conduent

Incidents vs IT Services and IT Consulting Industry Average (This Year)

Incidents vs All-Companies Average (This Year)

Incident Types Conduent vs IT Services and IT Consulting Industry Avg (This Year)

Incident History — Conduent (X = Date, Y = Severity)

Conduent Company Subsidiaries

ConduentLast updated: N/A

Conduent

Conduent Similar Companies

CDW

Softtek

Accenture in India

eClerx

IGT Solutions

TIVIT

Akkodis

ITC Infotech

FPT Software

Conduent CyberSecurity News

Data Breach at Government Contractor Conduent Sparks Nearly a Dozen Class Action Lawsuits

Conduent Faces Class Action Lawsuits After Major Data Breach Affects 10.5 Million Customers

Conduent Faces Lawsuit Over 10.5M Record Healthcare Data Breach

10.5M records exposed: Conduent faces massive litigation over the 8th largest healthcare data breach in U.S. history

10M Americans hit in government contractor data breach

Was your data compromised? Conduent breach impacts 4 million Texans

Conduent faces mounting financial losses from data breach

Conduent Anticipates $25M Data Breach Cost by Q1, 2026

Conduent warns of further financial fallout from cyberattack

Frequently Asked Questions

Conduent CyberSecurity History Information

Official Website of Conduent

Conduent’s AI-Generated Cybersecurity Score

How many security badges does Conduent’ have ?

Does Conduent have SOC 2 Type 1 certification ?

Does Conduent have SOC 2 Type 2 certification ?

Does Conduent comply with GDPR ?

Does Conduent have PCI DSS certification ?

Does Conduent comply with HIPAA ?

Does Conduent have ISO 27001 certification ?

Industry Classification of Conduent

Number of Employees at Conduent

Subsidiaries Owned by Conduent

Conduent’s LinkedIn Followers

NAICS Classification of Conduent

Conduent’s Presence on Crunchbase

Conduent’s Presence on LinkedIn

Cybersecurity Incidents Involving Conduent

Number of Peer and Competitor Companies

What types of cybersecurity incidents have occurred at Conduent ?

What was the total financial impact of these incidents on Conduent ?

How does Conduent detect and respond to cybersecurity incidents ?

Incident Details

Can you provide details on each incident ?

Incident : Data Breach, Ransomware