Boston University’s School of Hospitality is changing the way the world looks at hospitality. Hospitality is rooted in hotels, restaurants, travel, and tourism. These are the foundational pillars of a multibillion-dollar industry. The principle of hospitality – making people feel seen, heard, and valued by understanding who they are and their needs – holds utility within any organization wanting to build lasting relationships with internal and external audiences. At Boston University’s School of Hospitality, we believe people can concept, engineer, and implement experiences that are innovative by making them meaningful and memorable to their targeted internal and external audiences. We call this Experience Innovation. It is the Read more