Comparison Overview

Zendesk

VS

JD.COM

Zendesk

989 Market St, San Francisco, California, US, 94103
Last Update: 2025-12-25
View Profile
Between 700 and 749
http://zdsk.co/46mVi8h

Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more: http://zdsk.co/46mVi8h

NAICS: 5112
NAICS Definition: Software Publishers
Employees: 7,079
Subsidiaries: 2
12-month incidents
1
Known data breaches
1
Attack type number
2
View Profile

JD.COM

JD Building, No. 18 Kechuang 11 Street, BDA, Beijing, CN, 101111
Last Update: 2025-12-25
Between 800 and 849
http://corporate.jd.com/

JD.com, also known as JINGDONG, is a leading e-commerce company transferring to be a technology and service enterprise with supply chain at its core. JD.com’s business has expanded across retail, technology, logistics, health, property development, industrials, and international business. Ranking 44 on the Fortune Global 500, JD.com is China’s largest retailer by revenue. JD.com serves over 600 million customers and has set the standard for e-commerce through its commitment to quality, authenticity, and competitive pricing. The company operates the largest fulfillment infrastructure of any e-commerce company in China, enabling 90% of retail orders to be delivered within the same or next day. JD.com also promotes productivity and innovation across a range of industries by offering its cutting-edge technology and infrastructure to partners, brands, and diverse sectors.

NAICS: 5112
NAICS Definition: Software Publishers
Employees: 37,547
Subsidiaries: 2
12-month incidents
0
Known data breaches
0
Attack type number
0

Compliance Badges Comparison

Security & Compliance Standards Overview

https://images.rankiteo.com/companyimages/zendesk.jpeg
Zendesk
—
ISO 27001
ISO 27001 certification not verified
Not verified
—
SOC2 Type 1
SOC2 Type 1 certification not verified
Not verified
—
SOC2 Type 2
SOC2 Type 2 certification not verified
Not verified
—
GDPR
GDPR certification not verified
Not verified
—
PCI DSS
PCI DSS certification not verified
Not verified
—
HIPAA
HIPAA certification not verified
Not verified
https://images.rankiteo.com/companyimages/jd.com.jpeg
JD.COM
—
ISO 27001
ISO 27001 certification not verified
Not verified
—
SOC2 Type 1
SOC2 Type 1 certification not verified
Not verified
—
SOC2 Type 2
SOC2 Type 2 certification not verified
Not verified
—
GDPR
GDPR certification not verified
Not verified
—
PCI DSS
PCI DSS certification not verified
Not verified
—
HIPAA
HIPAA certification not verified
Not verified
Compliance Summary
Zendesk
100%
Compliance Rate
0/4 Standards Verified
JD.COM
0%
Compliance Rate
0/4 Standards Verified

Benchmark & Cyber Underwriting Signals

Incidents vs Software Development Industry Average (This Year)

Zendesk has 63.93% more incidents than the average of same-industry companies with at least one recorded incident.

Incidents vs Software Development Industry Average (This Year)

No incidents recorded for JD.COM in 2025.

Incident History — Zendesk (X = Date, Y = Severity)

Zendesk cyber incidents detection timeline including parent company and subsidiaries

Incident History — JD.COM (X = Date, Y = Severity)

JD.COM cyber incidents detection timeline including parent company and subsidiaries

Notable Incidents

Last 3 Security & Risk Events by Company

https://images.rankiteo.com/companyimages/zendesk.jpeg
Zendesk
Incidents

Date Detected: 11/2025
Type:Breach
Attack Vector: email spoofing, fake login pages, Cloudflare Pages misuse, impersonation of trusted sources
Motivation: data theft, credential harvesting, unauthorized access to customer support systems
Blog: Blog

Date Detected: 11/2016
Type:Data Leak
Blog: Blog
https://images.rankiteo.com/companyimages/jd.com.jpeg
JD.COM
Incidents

No Incident

FAQ

JD.COM company demonstrates a stronger AI Cybersecurity Score compared to Zendesk company, reflecting its advanced cybersecurity posture governance and monitoring frameworks.

Zendesk company has historically faced a number of disclosed cyber incidents, whereas JD.COM company has not reported any.

In the current year, Zendesk company has reported more cyber incidents than JD.COM company.

Neither JD.COM company nor Zendesk company has reported experiencing a ransomware attack publicly.

Zendesk company has disclosed at least one data breach, while the other JD.COM company has not reported such incidents publicly.

Neither JD.COM company nor Zendesk company has reported experiencing targeted cyberattacks publicly.

Neither Zendesk company nor JD.COM company has reported experiencing or disclosing vulnerabilities publicly.

Neither Zendesk nor JD.COM holds any compliance certifications.

Neither company holds any compliance certifications.

Both JD.COM company and Zendesk company have a similar number of subsidiaries worldwide.

JD.COM company employs more people globally than Zendesk company, reflecting its scale as a Software Development.

Neither Zendesk nor JD.COM holds SOC 2 Type 1 certification.

Neither Zendesk nor JD.COM holds SOC 2 Type 2 certification.

Neither Zendesk nor JD.COM holds ISO 27001 certification.

Neither Zendesk nor JD.COM holds PCI DSS certification.

Neither Zendesk nor JD.COM holds HIPAA certification.

Neither Zendesk nor JD.COM holds GDPR certification.

Latest Global CVEs (Not Company-Specific)

Description

A vulnerability was found in UTT 进取 512W up to 1.7.7-171114. This vulnerability affects the function strcpy of the file /goform/formConfigNoticeConfig. The manipulation of the argument timestart results in buffer overflow. The attack may be performed from remote. The exploit has been made public and could be used.

Published
Date
2025-12-25
Updated
Date
2025-12-25
Risk Information
cvss2
Base: 9.0
Severity: LOW
AV:N/AC:L/Au:S/C:C/I:C/A:C
cvss3
Base: 8.8
Severity: LOW
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
cvss4
Base: 7.4
Severity: LOW
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N/E:P/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
References
Description

A vulnerability has been found in UTT 进取 512W up to 1.7.7-171114. This affects the function strcpy of the file /goform/APSecurity. The manipulation of the argument wepkey1 leads to buffer overflow. The attack is possible to be carried out remotely. The exploit has been disclosed to the public and may be used.

Published
Date
2025-12-25
Updated
Date
2025-12-25
Risk Information
cvss2
Base: 9.0
Severity: LOW
AV:N/AC:L/Au:S/C:C/I:C/A:C
cvss3
Base: 8.8
Severity: LOW
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
cvss4
Base: 7.4
Severity: LOW
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N/E:P/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
References
Description

A vulnerability was detected in ketr JEPaaS up to 7.2.8. Affected by this vulnerability is the function postilService.loadPostils of the file /je/postil/postil/loadPostil. Performing manipulation of the argument keyWord results in sql injection. Remote exploitation of the attack is possible. The exploit is now public and may be used. The vendor was contacted early about this disclosure but did not respond in any way.

Published
Date
2025-12-25
Updated
Date
2025-12-25
Risk Information
cvss2
Base: 6.5
Severity: LOW
AV:N/AC:L/Au:S/C:P/I:P/A:P
cvss3
Base: 6.3
Severity: LOW
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:L
cvss4
Base: 5.3
Severity: LOW
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:L/VA:L/SC:N/SI:N/SA:N/E:P/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
References
Description

A security vulnerability has been detected in youlaitech youlai-mall 1.0.0/2.0.0. Affected is the function submitOrderPayment of the file mall-oms/oms-boot/src/main/java/com/youlai/mall/oms/controller/app/OrderController.java. Such manipulation of the argument orderSn leads to improper authorization. The attack may be launched remotely. The exploit has been disclosed publicly and may be used. The real existence of this vulnerability is still doubted at the moment. The vendor was contacted early about this disclosure but did not respond in any way.

Published
Date
2025-12-25
Updated
Date
2025-12-25
Risk Information
cvss2
Base: 4.0
Severity: LOW
AV:N/AC:L/Au:S/C:N/I:P/A:N
cvss3
Base: 4.3
Severity: LOW
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
cvss4
Base: 5.3
Severity: LOW
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:N/VI:L/VA:N/SC:N/SI:N/SA:N/E:P/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
References
Description

A weakness has been identified in youlaitech youlai-mall 1.0.0/2.0.0. This impacts the function getMemberByMobile of the file mall-ums/ums-boot/src/main/java/com/youlai/mall/ums/controller/app/MemberController.java. This manipulation causes improper access controls. The attack may be initiated remotely. The exploit has been made available to the public and could be exploited. The vendor was contacted early about this disclosure but did not respond in any way.

Published
Date
2025-12-25
Updated
Date
2025-12-25
Risk Information
cvss2
Base: 4.0
Severity: LOW
AV:N/AC:L/Au:S/C:P/I:N/A:N
cvss3
Base: 4.3
Severity: LOW
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
cvss4
Base: 5.3
Severity: LOW
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N/E:P/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
References