
Robert W. Lucas Enterprises
Training and Development professional for over four decades and author and contributing author of thirty-one books, hundreds of articles on various workplace and training issues, and writer of three blogs that provide resources for trainers, presenters, adult educators, employees and managers. Customer Service blog - www.customerserviceskillsbook.com Creative Training/Brain based Learning blog - www.thecreativetrainer.com Nonfiction Writers blog - www.robertwlucas.com/wordpress






