Pennsylvania Office of Attorney General Breach Incident Score: Analysis & Impact (PEN4902049111925)

In this Rankiteo incident briefing, we review the Pennsylvania Office of Attorney General breach identified under incident ID PEN4902049111925.

The analysis begins with a detailed overview of Pennsylvania Office of Attorney General's information like the linkedin page: https://www.linkedin.com/company/pennsylvania-office-of-attorney-general, the number of followers: 6864, the industry type: Law Enforcement and the number of employees: 802 employees

After the initial compromise, the video explains how Rankiteo's incident engine converts technical details into a normalized incident score. The incident score before the incident was 763 and after the incident was 635 with a difference of -128 which is could be a good indicator of the severity and impact of the incident.

In the next step of the video, we will analyze in more details the incident and the impact it had on Pennsylvania Office of Attorney General and their customers.

On 18 November 2025, Pennsylvania Office of the Attorney General (OAG) disclosed data breach and ransomware attack issues under the banner "Pennsylvania Office of the Attorney General (OAG) confirms data breach after August ransomware attack by Inc Ransom group".

The Pennsylvania Office of the Attorney General (OAG) confirmed a data breach following a ransomware attack attributed to the Inc Ransom group.

The disruption is felt across the environment, affecting website, email systems and phone systems, and exposing names, Social Security numbers and medical information.

In response, teams activated the incident response plan, and began remediation that includes setup of toll-free call center for affected individuals (1-833-353-8060), while recovery efforts such as restoration of website, email, and phone systems after ~3 weeks continue, and stakeholders are being briefed through public media notice and toll-free call center for support.

The case underscores how ongoing (as of November 2025; no evidence of data misuse found), with advisories going out to stakeholders covering toll-free call center for affected individuals.

Finally, we try to match the incident with the MITRE ATT&CK framework to see if there is any correlation between the incident and the MITRE ATT&CK framework.

The MITRE ATT&CK framework is a knowledge base of techniques and sub-techniques that are used to describe the tactics and procedures of cyber adversaries. It is a powerful tool for understanding the threat landscape and for developing effective defense strategies.

Rankiteo's analysis has identified several MITRE ATT&CK tactics and techniques associated with this incident, each with varying levels of confidence based on available evidence. Under the Initial Access tactic, the analysis identified Exploit Public-Facing Application (T1190) with high confidence (100%), supported by evidence indicating exploitation of the CitrixBleed2 vulnerability (CVE-2023-4966) in Citrix NetScaler. Under the Execution tactic, the analysis identified Exploitation for Client Execution (T1203) with high confidence (90%), supported by evidence indicating ransomware deployment following CitrixBleed2 exploitation. Under the Persistence tactic, the analysis identified Server Software Component: Web Shell (T1505.003) with moderate to high confidence (70%), supported by evidence indicating disrupted systems for three weeks suggests potential backdoor persistence. Under the Privilege Escalation tactic, the analysis identified Exploitation for Privilege Escalation (T1068) with moderate to high confidence (85%), supported by evidence indicating access to FBI-related internal network access implies elevated privileges gained. Under the Defense Evasion tactic, the analysis identified Impair Defenses: Disable or Modify Tools (T1562.001) with moderate to high confidence (80%), supported by evidence indicating disrupted website, email, and phone systems for three weeks and Indicator Removal: File Deletion (T1070.004) with moderate to high confidence (75%), supported by evidence indicating no evidence of misuse may indicate log/logical evidence tampering. Under the Credential Access tactic, the analysis identified Credentials from Password Stores: Credentials from Web Browsers (T1555.003) with moderate to high confidence (70%), supported by evidence indicating access to highly sensitive law enforcement data suggests credential theft. Under the Discovery tactic, the analysis identified File and Directory Discovery (T1083) with high confidence (95%), supported by evidence indicating 5.7 TB of sensitive data stolen from multiple divisions (Criminal Investigations, Medicaid Fraud, etc.) and System Owner/User Discovery (T1033) with moderate to high confidence (85%), supported by evidence indicating personal information (names, SSNs, medical records) targeted. Under the Lateral Movement tactic, the analysis identified Remote Services: Remote Desktop Protocol (T1021.001) with moderate to high confidence (70%), supported by evidence indicating access to multiple divisions (Criminal Investigations, Bureau of Narcotics, etc.) implies internal movement. Under the Collection tactic, the analysis identified Data from Local System (T1005) with high confidence (100%), supported by evidence indicating theft of 5.7 TB of sensitive data, including Word Templates, Celebrite software data and Data Staged: Local Data Staging (T1074.001) with high confidence (90%), supported by evidence indicating 5.7 TB of data exfiltrated implies staging before transfer. Under the Exfiltration tactic, the analysis identified Exfiltration Over Alternative Protocol: Exfiltration Over Unencrypted/Obfuscated Non-C2 Protocol (T1048.003) with moderate to high confidence (85%), supported by evidence indicating inc Ransom group claimed to have stolen 5.7 TB of data. Under the Impact tactic, the analysis identified Data Encrypted for Impact (T1486) with high confidence (100%), supported by evidence indicating ransomware attack and disruption of website/email/phone for 3 weeks and Data Destruction (T1485) with moderate to high confidence (70%), supported by evidence indicating no evidence of misuse may imply partial data destruction or corruption. These correlations help security teams understand the attack chain and develop appropriate defensive measures based on the observed tactics and techniques.