Communicare+OLE Breach Incident Score: Analysis & Impact (TRIOCHCOM1769016387)

In this Rankiteo incident briefing, we review the Communicare+OLE breach identified under incident ID TRIOCHCOM1769016387.

The analysis begins with a detailed overview of Communicare+OLE's information like the linkedin page: https://www.linkedin.com/company/communicareole, the number of followers: 2320, the industry type: Hospitals and Health Care and the number of employees: 446 employees

After the initial compromise, the video explains how Rankiteo's incident engine converts technical details into a normalized incident score. The incident score before the incident was 764 and after the incident was 700 with a difference of -64 which is could be a good indicator of the severity and impact of the incident.

In the next step of the video, we will analyze in more details the incident and the impact it had on Communicare+OLE and their customers.

On 15 December 2025, CommuniCare+OLE disclosed Data Breach issues under the banner "CommuniCare+OLE Data Breach Affecting Sensitive Patient Information".

CommuniCare+OLE, a healthcare provider, disclosed a data breach involving unauthorized access to sensitive personal and health information.

The disruption is felt across the environment, affecting Electronic medical record system, and exposing Sensitive personal and health information.

In response, and stakeholders are being briefed through Notifying impacted individuals via mail.

The case underscores how Ongoing, with advisories going out to stakeholders covering Notifying impacted individuals via mail with specifics on compromised data.

Finally, we try to match the incident with the MITRE ATT&CK framework to see if there is any correlation between the incident and the MITRE ATT&CK framework.

The MITRE ATT&CK framework is a knowledge base of techniques and sub-techniques that are used to describe the tactics and procedures of cyber adversaries. It is a powerful tool for understanding the threat landscape and for developing effective defense strategies.

Rankiteo's analysis has identified several MITRE ATT&CK tactics and techniques associated with this incident, each with varying levels of confidence based on available evidence. Under the Initial Access tactic, the analysis identified Supply Chain Compromise (T1195) with high confidence (90%), supported by evidence indicating unauthorized individual had compromised a system managed by TriZetto, a third-party vendor. Under the Credential Access tactic, the analysis identified Steal Application Access Token (T1528) with moderate to high confidence (70%), supported by evidence indicating compromised a system managed by TriZetto, a third-party vendor (electronic medical record system) and OS Credential Dumping (T1003) with moderate confidence (60%), supported by evidence indicating social Security numbers, names, dates of birth, and health records exposed. Under the Collection tactic, the analysis identified Data from Local System (T1005) with moderate to high confidence (80%), supported by evidence indicating sensitive personal and health information...exposed via electronic medical record system and Data from Information Repositories (T1213) with high confidence (90%), supported by evidence indicating unauthorized access to electronic medical record system (TriZetto). Under the Exfiltration tactic, the analysis identified Exfiltration Over C2 Channel (T1041) with moderate to high confidence (70%), supported by evidence indicating data breach involving unauthorized access to sensitive information and Transfer Data to Cloud Account (T1537) with moderate confidence (50%), supported by evidence indicating third-party vendor (TriZetto) system compromise; no direct evidence but plausible. Under the Impact tactic, the analysis identified Data Manipulation: Stored Data Manipulation (T1565.001) with lower confidence (40%), supported by evidence indicating unauthorized access to electronic medical record system (potential manipulation risk) and Data Destruction (T1485) with lower confidence (30%), supported by evidence indicating no details on extent of breach; destruction not confirmed. These correlations help security teams understand the attack chain and develop appropriate defensive measures based on the observed tactics and techniques.