SimpleHelp Ltd Company CyberSecurity Posture

simple-help.com
ISOSOC2 Type 1SOC2 Type 2PCI DSSHIPAAGDPR

SimpleHelp Ltd is a computer software company based in Scotland creating it's own remote support and management software for technical businesses to use to support others and maintain their own infrastructure.

SimpleHelp Ltd A.I CyberSecurity Scoring

SimpleHelp Ltd

Company Details

Linkedin ID:

simplehelp-ltd

Website:

https://www.simple-help.com

Employees number:

2

Number of followers:

38

NAICS:

5112

Industry Type:

Software Development

Homepage:

simple-help.com

IP Addresses:

Scan still pending

Company ID:

SIM_1777046

Scan Status:

In-progress

AI scoreSimpleHelp Ltd Risk Score (AI oriented)

Between 0 and 549

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SimpleHelp Ltd Software Development
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globalscoreSimpleHelp Ltd Global Score (TPRM)

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SimpleHelp Ltd Software Development
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SimpleHelp Ltd

Critical
Current Score
249
C (Critical)
01000
4 incidents
-205.5 avg impact

Incident timeline with MITRE ATT&CK tactics, techniques, and mitigations.

DECEMBER 2025
249
NOVEMBER 2025
239
OCTOBER 2025
235
SEPTEMBER 2025
224
AUGUST 2025
214
JULY 2025
203
JUNE 2025
403
Ransomware
04 Jun 2025 • SimpleHelp
Play Ransomware Campaign

Groups linked with the Play ransomware have exploited more than 900 organizations, including exploiting a security flaw in the remote-access tool SimpleHelp if not patched. The ransomware operators use double-extortion techniques, stealing and encrypting sensitive data, then threatening to release it unless ransom is paid. The criminals gain access through various means, including stolen credentials and exploiting old vulnerabilities. The FBI warns that multiple ransomware groups have exploited this flaw, leading to significant data breaches and potential financial losses.

183
critical -220
SIM358060525
Incident Details -
Type
Ransomware
Attack Vector
Stolen Credentials Remote Desktop Protocol (RDP) Virtual Private Networks (VPN) Exploiting Vulnerabilities
Vulnerability Exploited
CVE-2018-13379 CVE-2020-12812 CVE-2022-41040 CVE-2022-41082 CVE-2024-57727
Motivation
Financial Gain
Impact
Data Compromised: Sensitive Data
Data Breach
Type Of Data Compromised: Sensitive Data
Recommendations
Patch vulnerabilities Use strong credentials Monitor for unusual activity
Initial Access Broker
Stolen Credentials RDP VPN Exploiting Vulnerabilities
Post Incident Analysis
Exploiting Vulnerabilities Using Stolen Credentials Remote Access Tools Patching vulnerabilities Strengthening credentials Monitoring for unusual activity
References
Blog URL Source URL
MAY 2025
592
Ransomware
28 May 2025 • SimpleHelp
DragonForce Ransomware Attack on MSP via SimpleHelp Vulnerabilities

Sophos researchers uncovered a cyberattack where DragonForce ransomware operators exploited three chained vulnerabilities in the SimpleHelp remote management tool to compromise an MSP and its customers. The attackers used these vulnerabilities to gain administrative access, deploy ransomware, and steal data from multiple clients. While one client with Sophos MDR and XDR defenses successfully blocked the attack, others were compromised, resulting in significant data leaks and potential operational disruptions.

401
critical -191
SIM740052825
Incident Details -
Type
Ransomware
Attack Vector
Exploitation of vulnerabilities in SimpleHelp remote management tool
Vulnerability Exploited
CVE-2024-57727 CVE-2024-57728 CVE-2024-57726
Motivation
Encrypting and stealing victim data
Impact
Data Compromised: Host information, user data, and network configurations Systems Affected: SimpleHelp servers and client environments
Response
Containment Measures: Sophos Rapid Response engaged to contain and investigate the breach
Data Breach
Type Of Data Compromised: Host information, user data, and network configurations Data Exfiltration: Yes
Investigation Status
['Ongoing investigation by Sophos Rapid Response']
Initial Access Broker
Entry Point: SimpleHelp remote management tool
Post Incident Analysis
Root Causes: Vulnerabilities in SimpleHelp remote management tool
References
Blog URL Source URL
APRIL 2025
660
MARCH 2025
584
FEBRUARY 2025
656
JANUARY 2025
655
JUNE 2024
682
Ransomware
16 Jun 2024 • SimpleHelp
Sophisticated Supply-Chain Ransomware Attacks via SimpleHelp RMM Vulnerabilities (2025)

SimpleHelp, a widely used **Remote Monitoring and Management (RMM)** platform by MSPs and vendors, became the entry point for a **sophisticated supply-chain ransomware attack** in early 2025. Exploiting three critical unpatched vulnerabilities (**CVE-2024-57726, CVE-2024-57727, CVE-2024-57728**), threat actors from **Medusa** and **DragonForce** ransomware groups weaponized SimpleHelp’s **SYSTEM-level privileges** to breach downstream UK organizations. Attackers leveraged the trusted RMM infrastructure to **bypass security controls**, deploy ransomware (e.g., *Gaze.exe*, *.dragonforce_encrypted*), and exfiltrate data using tools like **RClone** and **Restic**. Over **50% of incidents** involved **data theft**, targeting high-value assets (domain controllers, backups, financial/employee records). The attacks resulted in **operational disruptions**, **financial extortion via double-extortion leak sites**, and **reputational damage** due to public victim shaming. Patches were available but unapplied, exposing systemic failures in **third-party risk management** and **patch compliance**, with long-term consequences for affected MSPs and their clients.

537
critical -145
SIM1332213111025
Incident Details -
Type
Supply-Chain Attack Ransomware Data Exfiltration Double Extortion
Attack Vector
Exploitation of RMM Software Vulnerabilities (SimpleHelp) Trusted Third-Party Compromise Lateral Movement via Legitimate Tools (PDQ, AnyDesk) Living-off-the-Land Binaries (LOLBins)
Vulnerability Exploited
CVE-2024-57726 CVE-2024-57727 CVE-2024-57728
Motivation
Financial Gain (Ransom Payments, Data Extortion)
Impact
User Data (Files >1500 days old, <1500MB) Backup Infrastructure (Veeam Credentials, Hyper-V VHDX) High-Value Targets (Domain Controllers, File Servers) SimpleHelp RMM Servers Downstream MSP Customer Networks Windows Endpoints Backup Systems (Veeam) Hyper-V Virtual Machines Encryption of Critical Systems Disruption of IT Management Tools Loss of Backup Integrity Brand Reputation Impact: High (Public Leak Sites, Proof-of-Life Data Exposure) Identity Theft Risk: Potential (PII in Exfiltrated Data)
Response
Zensec (Investigation) Network Segmentation: Recommended (Post-Incident) Enhanced Monitoring: Recommended (RMM Activity, Unusual Tool Usage)
Data Breach
User Files Backup Credentials (Veeam) System Configuration Data Potentially PII Sensitivity Of Data: High (Backup Credentials, High-Value Targets) Data Exfiltration: Yes (50% of Medusa Incidents; DragonForce Used Restic for Off-Site Backups) Data Encryption: Yes (AES/Other, Files Renamed with `.MEDUSA` or `*.dragonforce_encrypted`) Documents VHDX (Hyper-V) Configuration Files SQL Password Stores Personally Identifiable Information: Likely (Based on Targeted File Filters)
Lessons Learned
1. Supply-chain risks from trusted third-party tools (RMM) can bypass perimeter defenses. 2. Patch management failures enable exploitation of known vulnerabilities. 3. Legitimate IT tools (PDQ, AnyDesk) can be weaponized for lateral movement. 4. Backup systems (Veeam, Hyper-V) are high-value targets for credential harvesting. 5. Double extortion (encryption + leak sites) increases pressure on victims.
Recommendations
Audit third-party remote access tools (RMM) for vulnerabilities and misconfigurations. Verify vendor patch status and prioritize updates for critical RMM software. Implement network segmentation to limit lateral movement from RMM servers. Enhance monitoring for unusual activity in RMM tools (e.g., unexpected PDQ/AnyDesk usage). Restrict RMM tools to least-privilege access (avoid SYSTEM-level privileges by default). Secure backup credentials (e.g., Veeam) with encryption and access controls. Deploy behavioral detection for tools like RClone/Restic in unusual contexts. Prepare for double extortion scenarios with incident response playbooks.
Investigation Status
['Ongoing (Zensec Analysis)']
Initial Access Broker
Entry Point: Compromised SimpleHelp RMM Servers (Via CVE-2024-57726, CVE-2024-57727, CVE-2024-57728) Local Admin Accounts (e.g., 'admin') AnyDesk for Persistence (DragonForce) Domain Controllers File Servers Backup Infrastructure (Veeam, Hyper-V)
Post Incident Analysis
Unpatched SimpleHelp RMM vulnerabilities despite available fixes. Overprivileged RMM tools (SYSTEM-level access by default). Trust in legitimate management channels (MSP tools bypassing security controls). Insufficient segmentation between MSP and customer networks. Mandate patch validation for third-party RMM tools. Enforce least-privilege principles for RMM software. Isolate RMM servers in segmented networks. Monitor for anomalous use of IT management tools (PDQ, AnyDesk). Hardening of backup systems (Veeam credential protection).
References
Blog URL Source URL
JUNE 2022
752
Ransomware
16 Jun 2022 • SimpleHelp
Play Ransomware Gang Targets U.S. Critical Infrastructure via SimpleHelp Vulnerabilities

The **Play ransomware gang** exploited critical vulnerabilities in **SimpleHelp**, a remote support tool widely used by managed service providers (MSPs) and IT teams. The most severe flaw, **CVE-2024-57727 (path traversal)**, allowed unauthenticated attackers to download arbitrary files from SimpleHelp servers, granting initial access to multiple client environments simultaneously. This breach enabled follow-on ransomware attacks, including deployments of **DragonForce ransomware** in at least one confirmed case. While only **nine healthcare organizations** were directly impacted, the advisory from the **FBI and CISA** warned that Play ransomware has compromised **~900 organizations globally** since 2022, targeting **critical infrastructure** across North/South America and Europe. The attack chain leveraged SimpleHelp’s trusted status to propagate laterally, disrupting operations, exposing sensitive data, and potentially enabling **supply-chain attacks** on downstream clients. SimpleHelp released patches, but delayed updates left many systems vulnerable, amplifying the risk of **data exfiltration, operational outages, and financial extortion**. The incident underscores the systemic threat posed by **RMM tool exploits** in enabling large-scale ransomware campaigns.

639
critical -113
SIM2780927120125
Incident Details -
Type
ransomware supply chain attack vulnerability exploitation
Attack Vector
exploitation of public-facing application (SimpleHelp) path traversal (CVE-2024-57727) initial access broker (IAB) affiliation
Vulnerability Exploited
CVE-2024-57727 Path traversal vulnerability in SimpleHelp allowing unauthenticated arbitrary file downloads patched (vendor update available) Two additional undisclosed vulnerabilities in SimpleHelp (disclosed by Horizon3.ai in January 2024) patched
Motivation
financial gain (ransomware operations)
Impact
SimpleHelp remote support tool connected client environments (via RMM compromise) Operational Impact: Potential disruption to managed service providers (MSPs) and their clients due to RMM tool compromise Brand Reputation Impact: High (targeting critical infrastructure and 900+ organizations globally)
Response
Horizon3.ai (vulnerability research) Sophos (incident analysis) vendor patches for SimpleHelp vulnerabilities CISA KEV catalog inclusion (CVE-2024-57727) apply SimpleHelp security updates review RMM tool configurations monitor for unauthorized access joint FBI/CISA advisory (May 2024) vendor notifications (SimpleHelp) Enhanced Monitoring: Recommended for RMM tools and connected environments
Regulatory Compliance
FBI/CISA joint advisory (May 2024) CISA KEV catalog addition (February 2024)
Lessons Learned
RMM tools like SimpleHelp are high-value targets due to their broad access to client environments. Prompt patching of vulnerabilities in remote support tools is critical to prevent supply chain attacks. Initial access brokers (IABs) play a key role in facilitating ransomware attacks by selling access to compromised systems. Cross-sector collaboration (e.g., FBI/CISA advisories) is essential for mitigating widespread threats.
Recommendations
Apply SimpleHelp security updates immediately to address CVE-2024-57727 and related vulnerabilities. Implement network segmentation to limit lateral movement from compromised RMM tools. Monitor RMM tools for anomalous activity, such as unauthorized file downloads or lateral movement. Review and harden configurations of remote support tools to reduce attack surface. Educate employees and MSP clients on the risks of ransomware and phishing attacks. Participate in information-sharing organizations (e.g., ISACs) for sector-specific threat intelligence. Develop and test incident response plans for ransomware scenarios, including supply chain compromises.
Investigation Status
ongoing (FBI/CISA-led)
Customer Advisories
SimpleHelp vendor notifications MSP-specific guidance from CISA
Stakeholder Advisories
FBI/CISA joint advisory (May 2024) Health-ISAC recommendations for healthcare sector
Initial Access Broker
SimpleHelp vulnerabilities (CVE-2024-57727, others) ConnectWise ScreenConnect (historical) Rackspace (historical) RMM tools managed service providers (MSPs) critical infrastructure organizations
Post Incident Analysis
Unpatched vulnerabilities in SimpleHelp (CVE-2024-57727 and others) Inadequate security controls for RMM tools (historical pattern) Effective exploitation of supply chain trust relationships Vendor patches for SimpleHelp vulnerabilities Enhanced monitoring of RMM tools by MSPs Updated FBI/CISA guidance on securing remote management tools Inclusion of CVE-2024-57727 in CISA KEV catalog to drive patching
References
Blog URL Source URL

Frequently Asked Questions

According to Rankiteo, the current A.I.-based Cyber Score for SimpleHelp Ltd is 249, which corresponds to a Critical rating.

According to Rankiteo, the A.I. Rankiteo Cyber Score for November 2025 was 239.

According to Rankiteo, the A.I. Rankiteo Cyber Score for October 2025 was 235.

According to Rankiteo, the A.I. Rankiteo Cyber Score for September 2025 was 224.

According to Rankiteo, the A.I. Rankiteo Cyber Score for August 2025 was 214.

According to Rankiteo, the A.I. Rankiteo Cyber Score for July 2025 was 203.

According to Rankiteo, the A.I. Rankiteo Cyber Score for June 2025 was 403.

According to Rankiteo, the A.I. Rankiteo Cyber Score for May 2025 was 592.

According to Rankiteo, the A.I. Rankiteo Cyber Score for April 2025 was 660.

According to Rankiteo, the A.I. Rankiteo Cyber Score for March 2025 was 584.

According to Rankiteo, the A.I. Rankiteo Cyber Score for February 2025 was 656.

According to Rankiteo, the A.I. Rankiteo Cyber Score for January 2025 was 655.

Over the past 12 months, the average per-incident point impact on SimpleHelp Ltd’s A.I Rankiteo Cyber Score has been -205.5 points.

You can access SimpleHelp Ltd’s cyber incident details on Rankiteo by visiting the following link: https://www.rankiteo.com/company/simplehelp-ltd.

You can find the summary of the A.I Rankiteo Risk Scoring methodology on Rankiteo by visiting the following link: Rankiteo Algorithm.

You can view SimpleHelp Ltd’s profile page on Rankiteo by visiting the following link: https://www.rankiteo.com/company/simplehelp-ltd.

With scores of 18.5/20 from OpenAI ChatGPT, 20/20 from Mistral AI, and 17/20 from Claude AI, the A.I. Rankiteo Risk Scoring methodology is validated as a market leader.