DoorDash Breach Incident Score: Analysis & Impact (DOO5593355112025)

In this Rankiteo incident briefing, we review the DoorDash breach identified under incident ID DOO5593355112025.

The analysis begins with a detailed overview of DoorDash's information like the linkedin page: https://www.linkedin.com/company/doordash-for-business, the number of followers: 1424762, the industry type: Software Development and the number of employees: 74124 employees

After the initial compromise, the video explains how Rankiteo's incident engine converts technical details into a normalized incident score. The incident score before the incident was 766 and after the incident was 766 with a difference of 0 which is could be a good indicator of the severity and impact of the incident.

In the next step of the video, we will analyze in more details the incident and the impact it had on DoorDash and their customers.

DoorDash recently reported "DoorDash Cybersecurity Incident Affecting New Yorkers", a noteworthy cybersecurity incident.

DoorDash confirmed a cybersecurity incident where scammers accessed personal information of New Yorkers after an employee fell victim to a social engineering scam in October.

The disruption is felt across the environment, and exposing Full Names, Phone Numbers and Email Addresses.

In response, teams activated the incident response plan, moved swiftly to contain the threat with measures like Shut Down Unauthorized Access, and began remediation that includes Investigation Launched and Enhanced Employee Training, while recovery efforts such as Dedicated Helpline for Affected Users (1-833-918-8030) continue, and stakeholders are being briefed through Public Disclosure and Helpline with Reference Code (B155060).

The case underscores how Ongoing (Referred to Law Enforcement), teams are taking away lessons such as Enhanced employee training is critical to prevent social engineering attacks. Rapid incident response (shutting down access, investigation, and law enforcement notification) helps mitigate damage. Proactive customer communication (e.g., helpline) builds trust post-breach, and recommending next steps like Implement Multi-Factor Authentication (MFA) for employee accounts to reduce phishing risks, Conduct regular security awareness training focused on social engineering tactics and Monitor dark web for exposed data and offer identity protection services to affected users if needed, with advisories going out to stakeholders covering Dedicated helpline (1-833-918-8030) with reference code B155060 for inquiries.

Finally, we try to match the incident with the MITRE ATT&CK framework to see if there is any correlation between the incident and the MITRE ATT&CK framework.

The MITRE ATT&CK framework is a knowledge base of techniques and sub-techniques that are used to describe the tactics and procedures of cyber adversaries. It is a powerful tool for understanding the threat landscape and for developing effective defense strategies.

Rankiteo's analysis has identified several MITRE ATT&CK tactics and techniques associated with this incident, each with varying levels of confidence based on available evidence. Under the Initial Access tactic, the analysis identified Phishing: Spearphishing Link (T1566.002) with high confidence (95%), with evidence including employee fell for a **social engineering scam**, and attack vector such as Social Engineering (Phishing/Scam). Under the Credential Access tactic, the analysis identified Steal Web Session Cookie (T1539) with moderate to high confidence (70%), supported by evidence indicating employee fell for a **social engineering scam**, allowing unauthorized access and Valid Accounts: Cloud Accounts (T1078.004) with moderate to high confidence (85%), with evidence including unauthorized access to a **database containing personal contact details**, and shut Down Unauthorized Access (implies abuse of legitimate credentials). Under the Collection tactic, the analysis identified Data from Local System (T1005) with high confidence (90%), with evidence including hackers accessed a **database containing personal contact details**, and data exfiltration such as true. Under the Exfiltration tactic, the analysis identified Exfiltration Over Alternative Protocol: Exfiltration Over Unencrypted/Obfuscated Non-C2 Protocol (T1048.003) with moderate to high confidence (80%), with evidence including data exfiltration such as true, and scammers accessed personal information (method unspecified but implies transfer). Under the Impact tactic, the analysis identified Phishing for Information: Spearphishing for Information (T1598.003) with high confidence (90%), with evidence including exposed information still poses risks like **phishing**, identity theft, or targeted scams, and type of data compromised such as Personal Contact Details (Names, Phone Numbers, Emails). These correlations help security teams understand the attack chain and develop appropriate defensive measures based on the observed tactics and techniques.